We are at a similar stage with social media. Traditionally the journalist has been the mechanism to filter, organize and interpret information and deliver the news in ready-made packages. But the thousands of acts of journalism on social media make it impossible for an individual to identify the collective sum of knowledge contained in the micro-fragments. Instead, researchers are working to develop media systems that can process, analyze and contextualize the data. - Alfred Hermida
When news breaks Stop trying to be first Deal with information overload Get a better, bigger picture Example: The school board moves to remove an art class to tighten the budget. Use: Aggregation.
When people are angry Impassioned people talk Give them a soapbox A platform for movement Example: The arts students no longer have a class, and they’re going to throw a rally. Use: Livechats
When you’re confused If you’re confused, so are they Context, context, context Digestible explainers Example: The school board decides to discuss alternate funding for the arts, through a complicated grant process Use: Twitter, Facebook