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Provide examples of types of upward and downward
 

Provide examples of types of upward and downward

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    Provide examples of types of upward and downward Provide examples of types of upward and downward Presentation Transcript

    • Provide examplesof types ofupward anddownwardcommunicationmessages. Howcould socialmedia be used toaid the process?
    • What is Upward/DownwardCommunication?Upward Communication is the process of informationflowing from the lower levels of a hierarchy to the upperlevel(Reports, social gatherings, suggestions box, questionnaires, direct contact.Grievance System, Complaint and Suggestion Box, Job Satisfaction surveys)Downward communication: is the process of informationflowing from the higher levels of a hierarchy to the lowerlevel(notice, circulars, instructions ,orders, letters, memos, bulletins, hand books,annual reports, loudspeaker announcements and group meetings, providingjob instructions, employee performance feedback)
    • Upward CommunicationContact Type How It Can Be ImprovedSuggestions Box • Old suggestion boxes and website forms don’t get much traction. • come from the interplay and free exchange between employees. • Create opportunities for employees to get together and brainstorm.Direct Contact • Gives the employees the opportunity to ask questions at any time to senior staff. • If the manager tweets about new projects and what they are doing, employees can comment making them feel involved.
    • Downward CommunicationContact Type How It Can Be ImprovedNotice boards • Creates a community • Allows employees to raise issuesVLOGs • Gives the managers the opportunity to release videos about the company’s future. • Enables employee meetings to be recorded and distributed. • Employees can comment and ask questions.