Our communication falls into the following three categories:
To Tutor: State each category and then ask what the delegates think of that category. Get them to define it in their own terms. Then show the explanation on the slide.
Aggressive style is used by people who want to achieve their goals without any regards for the needs of other people. This is a selfish attitude which often involves manipulation. Aggressive communicators use intimidation, guilt or anger to make people do what they want.
Passive style is based on conformity and compromising own values and needs in order to avoid confrontation. Passive communicators allow others to make decisions for them. This passive attitude has many drawbacks including anxiety, stress, self-denial and inhibition.
Assertive style is a healthy and effective form of communication. Assertive communicators are confident in delivering their message and work hard to create a mutually satisfying environment. The high self-esteem and the ability to stand up for their rights mean that they don’t have to be manipulative to achieve their goal.
Which method is the most ideal? Assertive
Why? Because we get to deliver our message strongly and get results, while at the same time deliver it with consideration of the other person. The message is delivered while we are still in good terms with the person we communicated.
Assertiveness is explored in more detail in the next session and you will be introduced to a series of guidelines on how to express yourself assertively. But let’s first go through an exercise which helps you to understand the differences between the three styles through specific examples.
[PRACTICE][LOOK AT WORKBOOK: APA Model][INDIVIDUAL] To Tutor: Follow the instructions in the workbook and fill the table based on the case studies. Allocate about 10 minutes for this part. The aim of the exercise is to help the delegates recall examples of responses based on various styles in the APA model. The examples would then help them to understand the fundamental differences between the three types. At the end of the allocated time, bring everyone back together and ask them to share their findings. Encourage a discussion between the delegates around these examples. Get them to share their opinion on different case studies. In particular, get them to observe what others suggest for each model of and if this is different from what they thought before. Naturally, for some people the assertive communication might be the most difficult. Use the group discussion to focus on good assertive responses suggested by others. This allow you to collect examples and also create a learning environment where delegates can learn from each other. This is a preparation for the next session where you will expand more on assertive communication and provide guidelines on how to be assertive.
Make a to do list Mention your priorities plan weekly your to-do list determines your plan of action
These Are the tasks that are business critical; the tasks that absolutely have to be done now or there will be a problem.
These tasks usually have a defined and often tight time frame i.e. returning a client call about a meeting that afternoon, or completing work that had an agreed deadline of that day
2. Every Human on Earth has the
Same Amount of Time
60 seconds in a minute,
60 minutes in an hour,
24 hours in a day,
and 168 hours in a week.
It is not how much we have, but rather the way we use it.
3. Expand Time
We cannot create more time
We can expand time
Efficient time management
Choose right time of the day
Group different tasks
4. Time is ?
A non renewable resource
Once it is gone, it is gone.
You will never see this
You cannot store it
“An inch of gold cannot buy an inch of time.”
5. Make a Choice
Find Time to Do Things That You Want to Do
Avoid Things - Not Supposed to Be Done
Find Your Creative Time – Defend it
Use Other Time for Mundane Activities
Anything That Comes Your Way – Ask Do I Do
Ugliest Things First
6. Make a Choice
Delegate - Who Can Do Better Than Me
Throw Away Procrastination
Stop Modern Technology Wasting Your Time
Electronic Social Networking
One’s ability to stay flexible and
positively direct personal
8. Why is Self-Management important?
by the workload
approach to life
9. CONCENTRATE ON RESULTS,
NOT ON STAYING BUSY
Identify which of your activities are actually
Before you begin work, always ask yourself, “Is this task in
the top 20% of my activities or in the bottom 80%?”
Avoid doing low value activities
10. DEVELOP A PROCESS OF
11. Setting Goals
12. Five Point Planning Check
For every plan you make, cover all these
What Where When How Who
13. USE ASSERTIVE
TECHNIQUES TO MANAGE
14. APA Communication Styles
• People who want to achieve their goals
without any regards for the needs of other
• This is based on conformity and
compromising own values and needs in
order to avoid confrontation.
• Assertive communicators are confident in
delivering their message and work hard to
create a mutually satisfying environment.
15. Expressing your No
Once your understand the request and decide
you want to say no, choose the kind of no that
best suits the person and situation.
16. USE TECHNIQUES TO AVOID
GOAL SETTING AND POSITIVE
17. Goal Setting Beats Procrastination
Without clear directions you wouldn’t know how
or where to start.
Large goals will most likely lead to quick failure
and frustration on your part.
Setting small, achievable goals and holding
yourself accountable for reaching them is the
best way to change your habits and overcome
18. Self Talk of Procrastinator
What is positive self-talk? Well it is responding
to your psyches thoughts as they take place.
Positive self-talk can stop the negative internal
The instant you begin procrastinating you will
be able to talk yourself out of it by applying
positive self-talk. As you can see, positive self-
talk is a great way to combat procrastination.
19. Self Talk of Procrastinator
Regularly practice self talk
Remember, when the self-talk is negative
it not only hinders your self-esteem and
self-confidence, but your productivity as
Do not let negative thoughts create
20. DEVELOP AN EFFECTIVE “TO DO”
LIST CAN GIVE YOU FOCUS AND
ENSURE YOU ARE SPENDING THE
RIGHT AMOUNT OF TIME ON THE
21. Make a to-do list
22. Steps to making to-do lists
Write a list of activities that you want or
need to accomplish today
Remember to prioritize and list the most
important tasks first
Check to see if there are any activities that
you can accomplish at the same time
Write down how long you anticipate it
will take you to get the task done
Write down when you will start each
23. IDENTIFY TIME WASTERS AND CHANGE
YOUR WORK ENVIRONMENT BY
IDENTIFYING WHAT IS IMPORTANT AS
OPPOSED TO WHAT IS URGENT
24. Time Wasters
DisorganizedInability to say
All Work no Play
25. The Usual Time Wasters --- SELF
Inability to say
26. Time Wasters - Caused by Others
27. Prioritises tasks based upon their urgency
and importance to your business:
URGENT NOT URGENT
The Quadrant Method
28. The Four D’s
Do it now Dump
29. URGENT NOT URGENT
The Four D’s Method
Provides total clarity