Role and importance of listening


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Role and importance of listening

  1. 1. Importance and Role of Listening Skills in Business Communication Presented By: 50 - Sudhir Sharma 52 - Sevitha Shetty 54 - Khushal Thakkar 56 - Kirti Thosar 58 - Vasu Vemuri 60 - Vishwanath Srinivas 1
  2. 2. 2 Topics 2  Introduction & Process of Listening  Types of listening skills  Barriers of listening skills  How to improve listening skills  What Speakers Can Do to Ensure Better Listening  Business Scenarios where listening skills are imp. - Vishwanath - Sevitha - Khushal - Kirti - Sudhir - Vasu
  3. 3. 3 To begin with....Reality Check  Most of us have developed as business people in organizational cultures that emphasize the persuasiveness of the speaker.  We've spent countless hours, and a great deal of money, attending to our appearance, business dress, body language, facial expression, selection of language, tone of voice, charts, graphs, and on and on. The importance of these factors is not denied.  However, they're not the only factors influencing communication.  And are they powerful enough, when we're trying to get the best from a diverse group of people, build a customer-focused organization, or influence those who disagree with us? 3
  4. 4. 4 A Husband’s Nightmare!!!! 4
  5. 5. 5 Listening 33% Speaking 26% Writing 22% Others 19% Recent Study that shows average time spent by a personnel on a workplace 5 Why is Listening so important ?
  6. 6. 66 Why is Listening so important ?  Helps in taking instructions correctly without any errors  Solve customer’s complaints more effectively  From 95% of communication, 45% is of listening  An essential management and leadership skill  Good listening helps you to take better decisions and make better policies in organization  On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding
  7. 7. 7 The Process..... 7 Selecting – Choosing Stimuli Attending – Focusing Attention Evaluating – Analyzing and Judging Responding - Feedback Hearing – Receiving data Understanding – Assigning Meaning
  8. 8. Types Of Listening Informative Listening Appreciative Listening Critical Listening Empathic Listening Discriminative Listening
  9. 9. Kinds of Listeners
  10. 10. 10 BARRIERS TO LISTENING Effective listening is arguably one of the most important skills to have nowadays. Personal relationships need effective listening skills to face complicated issues together. Business people and employees need effective listening skills to solve complex problems quickly and stay competitive. Students and professors need it to understand complex issues in their fields. Thus, it is beneficial if we can understand and eliminate listening barriers that blocks deep, harmonious and lasting relationships.
  11. 11. 11 Barriers to listening take many forms. It is inevitable that barriers will exist in any interaction, but anything which stops concentration, allowing the mind to wander off the topic, must be recognized and overcome if fully successful communication is to take place. BARRIERS TO LISTENING
  12. 12. 12 Distraction in your mind Wandering attention Planning a reply Lack of interest Common Barriers to Listening
  13. 13. 13 Being self centered Avoiding what is difficult Excessive note-taking Emotional blocks Common Barriers to Listening
  14. 14. 14 Looking for every opportunity to interrupt Impatience External noise and disturbance Poor health Common Barriers to Listening
  15. 15. 15 Ways to Improve Your Listening 1) Increase your listening span: Do not interrupt Let speaker to complete If you don't get , ask the speaker to repeat 2) Be prepared to listen: Gather relevant information
  16. 16. 16 Ways to Improve Your Listening 3) Take time to listen: Don't put limitations on your listening time 4) Use Thinking-Speaking time difference: Mentally summarize & review 5) Be Objective: Do not make judgment too fast
  17. 17. 17 Ways to Improve Your Listening 6) Listen between the lines: Don't just listen to what is being said Try to understand the attitudes, needs and motives behind the words 7) Listen for ideas as well as facts Understand what the facts Practice of Listening
  18. 18. 18 Ways to Improve Your Listening 8) Give your full attention: let the speaker know you are interested Look for speaker’s main idea If the speaker pauses briefly, don't rush to fill the silence Use open-ended questions to encourage elaboration
  19. 19. 19 Ways to Improve Your Listening 9) Restate the message (Feedback): When speaker finished, restate the main points good organizing strategy for you It also gives the speaker assurance that the message has been received
  20. 20. 20 Ways to Improve Your Listening 10) Don't monopolize: Resist the urge to dominate a situation or to feel that you know everything about a situation Be open to new ideas and allow the speaker to have his or her say 11) Use of Verbal & Non-verbal cues: Eye contact Nodding head Casual remark
  21. 21. 2121 What Speakers Can Do to Ensure Better Listening
  22. 22. 2222 Business Scenarios where listening skills are important Listening skills are imperative for • Career success, • Organizational effectiveness, and • Employee satisfaction. In professional environment Active listening is generally employed Workplace listening includes understanding the listening process and its barriers that hamper the flow of listening process Note: Listening Process = Perception, Interpretation, Evaluation, and Action Like other skills, there are specific techniques for improving workplace listening effectiveness. It is imperative to become aware of the role of nonverbal communication in communicating in the workplace, as understanding messages wholly entails more than simple verbal messages.
  23. 23. 2323 • Seniors • Peers • Subordinates • Customers • Suppliers Role & Importance of listening while communicating with
  24. 24. THANK YOU 24