How to handle difficult parentsPresentation Transcript
Dealing with Parents
Teachers are unprepared to deal with difficult parents
Teachers need to learn parent management skills
Teachers can learn how to effectively handle parents
Pinocchio ’s Mother
Insists that her child never tells a lie
Makes teachers want to yell “liar, liar, pants on fire!!”
Prefers to focus on teachers mistakes instead of child ’s
Pinocchio's ’ parent will blame the Teacher
How to Handle Pinocchio ’s Mom
Focus on Specifics (who, what, when, where, how?)
Be prepared. Have your facts ready.
If it regarding an assignment - know when it was due, and have a grading rubric present
It is best to have the student present and to directly talk to the student
Remember you can deliver the message without embarrassing the child, you do not need a full confession
The Stealth Zapper
The Stealth Zapper gently implies that you (or a colleague) aren ’t up to par. However, these criticisms fly so low under to radar that you may not realize you have been zapped until you stop to think about what was said.
Are big supporters of the school when it benefits his or her child.
Often anonymously complain
Overall goal is to achieve some kind of advantage for her child
When dealing with the Stealth Zapper . . .
Deal with them directly, and be polite
Remain positive or noncommittal when speaking about a fellow teacher
Do not spend time with this kind of parent unless it is absolutely necessary
S.Z – Miss T was so strict. She had no sense of humor. Not like you, according to my daughter.
Teacher – I ’m glad your daughter enjoys my jokes. I enjoy having her in class.
Usually begin in kindergarten
Hovers constantly, ready to save child from anything
Invested in every facet of her child ’s school day
Spends a lot of time at school
Like to compare their child to others students
Has a hard time letting her child take responsibility for his or her actions
How to Handle Helicopter Parents
Reassure parent that their child is capable, and can compete with other students in the class
Communicate with parent as often as possible
Keep information about other students confidential
Never give this parent your cell or home phone number
Be grateful that they care about their child ’s success
Teacher Parent Conferences
Parent Teacher Conferences
Parents want to be reassured that you really know their child
Try to be on the “same team” as the parents, everyone is their for the child
Focus first on the positive
Let parent ’s vent and do not take it personally
The Bottom Line
Remember that every parent wants to know if their child is just another student to you, or whether you really know him or her. Parents want to know if they can count on you to treat their child fairly, even kindly. They hope that you see in their son or daughter all the special things that they do. . . When parents and teachers are partners, it ’s wonderful for the child!