Internets & Intranets: A Balancing Act Karen Huffman CUA SLIS Spring 2009 LSC 742 Library Technologies & Project Management

Internets vs. Intranets: Your Ideas Define the model What is the Internet? What is an Intranet? Similarities & differences in sites Content Audiences Tools

Define the model

What is the Internet?

What is an Intranet?

Similarities & differences in sites

Content

Audiences

Tools

Web Evolution & Trends Source: Forrester Report entitled “Web3D – The Next Major Internet Wave” (2008) by Erica Driver.

What Matters? Relevance, quality & currency of content Who is your audience? Accessibility & ease of use User-centered design Ease use, organization Access (e.g., Internet, bandwith, American Disability Act http://www.ada.gov/ ) Usage, interactivity, engagement Management support ROI: Value add, costs (green vs yellow $$) Legal obligations, regulations

Relevance, quality & currency of content

Who is your audience?

Accessibility & ease of use

User-centered design

Ease use, organization

Access (e.g., Internet, bandwith, American Disability Act http://www.ada.gov/ )

Usage, interactivity, engagement

Management support

ROI: Value add, costs (green vs yellow $$)

Legal obligations, regulations

On-going Management Maintenance Content, frequency of refresh Site enhancements (e.g., new features/functionality) Disposition of content (archive, migrate, delete) Compatibility (e.g., browsers, language, scripts) Other: Security, search, user training, etc. Training & development Keeping skills current, project-based learning Cross-training Marketing & metrics Ads and sales Evaluation Surveys, polls, observational, 1-on-1, open discussions, help requests, end-user training, feedback

Maintenance

Content, frequency of refresh

Site enhancements (e.g., new features/functionality)

Disposition of content (archive, migrate, delete)

Compatibility (e.g., browsers, language, scripts)

Other: Security, search, user training, etc.

Training & development

Keeping skills current, project-based learning

Cross-training

Marketing & metrics

Ads and sales

Evaluation

Surveys, polls, observational, 1-on-1, open discussions, help requests, end-user training, feedback

Average Life of a Website? Source: Wikipedia article on System Development Life Cycle http://en.wikipedia.org/wiki/Systems_Development_Life_Cycle

Essentials for Developing the Plan Vision: Build a #1 website for our audience Goals & objectives What do we want to accomplish & why? What are others doing (e.g., trends)? Is interactivity & engagement essential aspects of our site? Who are our stakeholders? What is our timeframe? Resources Who are our team members? What skills do we have? What tools & technologies are available to us? Do we have a budget? Regulations, restrictions, & policies What regulations must we follow? How would we effect change?

Vision:

Build a #1 website for our audience

Goals & objectives

What do we want to accomplish & why? What are others doing (e.g., trends)?

Is interactivity & engagement essential aspects of our site?

Who are our stakeholders?

What is our timeframe?

Resources

Who are our team members?

What skills do we have?

What tools & technologies are available to us?

Do we have a budget?

Regulations, restrictions, & policies

What regulations must we follow?

How would we effect change?

Additional Resources Business Models delicious.com/khuffman/BusinessModels Content Management delicious.com/tag/content_management Internet Technology delicious.com/khuffman/InternetTechnology Intranets delicious.com/khuffman/Intranets Usability delicious.com/khuffman/usability Trends delicious.com/khuffman/Trends

Business Models delicious.com/khuffman/BusinessModels

Content Management delicious.com/tag/content_management

Internet Technology delicious.com/khuffman/InternetTechnology

Intranets delicious.com/khuffman/Intranets

Usability delicious.com/khuffman/usability

Trends delicious.com/khuffman/Trends