Your SlideShare is downloading. ×
Listening and Speaking
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Listening and Speaking

9,040
views

Published on

Listening and Speaking

Listening and Speaking

Published in: Education, Business

2 Comments
8 Likes
Statistics
Notes
No Downloads
Views
Total Views
9,040
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
695
Comments
2
Likes
8
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Listening and Speaking
    Lesson 3 :
    Guidelines to Listening and Speaking
  • 2. Lesson 3 Guidelines to Listening and Speaking
  • 3. Before I tell you what it is…
    Allow me tell you what it is not.
    Lesson 3 Guidelines to Listening and Speaking
  • 4. Communication is NOT
    Lesson 3 Guidelines to Listening and Speaking
  • 5. Communication is NOT
    Lesson 3 Guidelines to Listening and Speaking
  • 6. Communication is NOT
    Lesson 3 Guidelines to Listening and Speaking
  • 7. Communication is NOT
    Lesson 3 Guidelines to Listening and Speaking
  • 8. Communication is NOT
    Lesson 3 Guidelines to Listening and Speaking
  • 9. Communication is:  
    7%  What you say
    (words)
    38%  How you say it (volume, pitch, rhythm, etc.)
    55%  Your body language (facial expressions, posture, etc.)
    Lesson 3 Guidelines to Listening and Speaking
  • 10. The Details
    Lesson 3 Guidelines to Listening and Speaking
  • 11. The Four Major Factors
    There are four major factors that come into play in any form of communication.
    These four factors should be present to have effective communication.
    Lesson 3 Guidelines to Listening and Speaking
  • 12. The Four Major Factors
    The Speaker
    Lesson 3 Guidelines to Listening and Speaking
  • 13. The Four Major Factors
    The Speaker
    Lesson 3 Guidelines to Listening and Speaking
  • 14. The Four Major Factors
    The Listener
    Lesson 3 Guidelines to Listening and Speaking
  • 15. The Four Major Factors
    The Listener
    Lesson 3 Guidelines to Listening and Speaking
  • 16. The Four Major Factors
    The Message
    Lesson 3 Guidelines to Listening and Speaking
  • 17. The Four Major Factors
    The Message
    Lesson 3 Guidelines to Listening and Speaking
  • 18. The Four Major Factors
    The Delivery
    Lesson 3 Guidelines to Listening and Speaking
  • 19. The Four Major Factors
    The Delivery
    Lesson 3 Guidelines to Listening and Speaking
  • 20. The Four Major Factors
    The Delivery
    Lesson 3 Guidelines to Listening and Speaking
  • 21. The Four Major Factors
    The Delivery
    Lesson 3 Guidelines to Listening and Speaking
  • 22. The Four Major Factors
    The Delivery
    Lesson 3 Guidelines to Listening and Speaking
  • 23. The Four Major Factors
    The Speaker
    The Listener
    The Message
    The Delivery
    Lesson 3 Guidelines to Listening and Speaking
  • 24. Who is the Speaker?
    The speaker is the anchor of any form conversation
    He is the one who delivers the package- the message
    Lesson 3 Guidelines to Listening and Speaking
  • 25. Who is the Speaker?
    The speaker must have complete understanding of the message that has to be delivered.
    The speaker must have the physical ability to deliver the message
    Lesson 3 Guidelines to Listening and Speaking
  • 26. Tips for a Speaker
    Lesson 3 Guidelines to Listening and Speaking
  • 27. Tips for a Speaker
    Know what you want to say
    Be direct to the point
    Speak at a moderate pace
    Look at the listener in the eye
    Lesson 3 Guidelines to Listening and Speaking
  • 28. Why is listening important?
    Lesson 3 Guidelines to Listening and Speaking
  • 29. Why is listening important?
    1. Since the rise of the radio and the development of television, the spoken word has regained much of its lost stature.
    2. Being listened to means we are taken seriously, our ideas and feelings are known, and, ultimately, what we have to say matters.
    Lesson 3 Guidelines to Listening and Speaking
  • 30. Why is listening important?
    3. Generous listening enhances our own well-being and is the natural perspective of psychology, in which all human behavior is seen as motivated by the agendas of the self.
    4. We learn our culture largely through listening; we learn to think by listening; we learn to love by listening; we learn about ourselves by listening.
    Lesson 3 Guidelines to Listening and Speaking
  • 31. Why is listening important?
    5. Being listened to spells the difference between feeling accepted and feeling isolated.
    6. In our society, listening is essential to the development and survival of the individual.
    7. Most people will not really listen or pay attention to your point of view until they become convinced you have heard and appreciate theirs.
    Lesson 3 Guidelines to Listening and Speaking
  • 32. Statistics
    Lesson 3 Guidelines to Listening and Speaking
  • 33. Statistics
    1. Some studies indicate that we may be listening at only a 25 percent comprehension rate.
    2. How much of what we know that we have learned by listening? 85%.
    3. Amount of the time we are distracted, preoccupied or forgetful? 75%
    Lesson 3 Guidelines to Listening and Speaking
  • 34. Statistics
    4. How much we usually recall immediately after we listen to someone talk? 50%
    5. Amount of time we spend listening? 45%
    6. How much we remember of what we hear? 20%
    Lesson 3 Guidelines to Listening and Speaking
  • 35. Statistics
    7. Amount of us who have had formal educational experience with listening? less than 2%
    8. We listen at 125-250 words per minute, but think at 1000-3000 words per minute.
    9. Number of business studies that indicate that listening is a top skill needed for success in business?
    Lesson 3 Guidelines to Listening and Speaking
  • 36. 10 Irritating Listening Habits:
    Lesson 3 Guidelines to Listening and Speaking
  • 37. 10 Irritating Listening Habits:
    1. Interrupting the speaker.
    2. Not looking at the speaker.
    3. Rushing the speaker and making him feel that he’s wasting the listener’s time.
    4. Showing interest in something other than the conversation.
    5. Getting ahead of the speaker and finishing her thoughts.
    Lesson 3 Guidelines to Listening and Speaking
  • 38. 10 Irritating Listening Habits:
    6. Not responding to the speaker’s requests.
    7. Saying, “Yes, but . . .,” as if the listener has made up his mind.
    8. Topping the speaker’s story with “That reminds me. . .” or “That’s nothing, let me tell you about. . .”
    9. Forgetting what was talked about previously.
    10. Asking too many questions about details.
    Lesson 3 Guidelines to Listening and Speaking
  • 39. 10 Poor Listening Habits
    Lesson 3 Guidelines to Listening and Speaking
  • 40. 10 Poor Listening Habits
    Effective listeners do their best to avoid these habits:
    1. Calling the subject uninteresting
    2. Criticizing the speaker &/or delivery
    3. Getting over-stimulated
    4. Listening only for facts (bottom line)
    5. Not taking notes or outlining everything
    Lesson 3 Guidelines to Listening and Speaking
  • 41. 10 Poor Listening Habits
    6. Faking attention
    7. Tolerating or creating distractions
    8. Tuning out difficult material
    9. Letting emotional words or ideas block the message or get us of track
    10. Wasting the time difference between speed of speech and speed of thought
    Lesson 3 Guidelines to Listening and Speaking
  • 42. Reasons for poor listening
    1. Not focusing on the message.
    2. Passive listeners.
    3. A physical communication setting that works against listening.
    4. Listener’s own needs that may compete with the speaker’s ideas.
    5. Unfamiliar language.
    6. Preset ideas about the topic, the speaker, or the occasion
    Lesson 3 Guidelines to Listening and Speaking
  • 43. The Message
    The message is the essence of communication. It is the package that the speaker delivers.
    The message should be, of all things, clear and easy to understand
    It should be delivered in a language that can be understood by the listener
    The message should be pure and free of unnecessary mumbo-jumbo
    Lesson 3 Guidelines to Listening and Speaking
  • 44. OPENINGS. Stay away from the predictable (Good morning..., Today, I'm here to talk about...). Instead:
    Begin with a provocative question, anecdote, or current event—and how it relates to the content.
    Ask the audience a question
    Set up a problem—and promise that they'll have all the tools for a solution by the end of the class.
    Lesson 3 Guidelines to Listening and Speaking
  • 45. CLOSINGS. Many speakers simply talk until the end of the time or beyond it—and say, "I see we're out of time." Instead:
    Plan a rhythm for your speaking—plan to end with content 5 minutes early, so you can summarize, raise questions.
    Set aside a time for questions—and structure that time.
    Lesson 3 Guidelines to Listening and Speaking
  • 46. Delivery
    Be conversational; speak naturally; be yourself (or your best self).
    Vary your pacing and voice.
    Use gestures to emphasize points.
    Look at the audience.
    Use language to create pictures.
    Observe the techniques of others.
    Lesson 3 Guidelines to Listening and Speaking
  • 47. The Four Major Factors
    The Speaker
    The Listener
    The Message
    The Delivery
    Lesson 3 Guidelines to Listening and Speaking
  • 48. The Four Major Factors
    Put all these factors together
    Lesson 3 Guidelines to Listening and Speaking
  • 49. Going Shopping!
    Going Shopping!
  • 50. Going Shopping!
  • 51. Going Shopping!
  • 52. Going Shopping!
  • 53. Going Shopping!
  • 54. Going Shopping!
  • 55. Buying Things
  • 56. Containers
  • 57. Types of Stores
  • 58. Types of Stores
  • 59. Going Shopping!
  • 60. Going Shopping!
  • 61. Going Shopping!
  • 62. Going Shopping!
  • 63. Going Shopping!
  • 64. Going Shopping!
  • 65. Going Shopping!
  • 66. Going Shopping!
  • 67. Going Shopping!
  • 68. Going Shopping!
  • 69. Going Shopping!
  • 70. Going Shopping!
  • 71. Going Shopping!
  • 72. Going Shopping!
  • 73. Going Shopping!
  • 74. Going Shopping!
  • 75. Going Shopping!
  • 76. Going Shopping!
  • 77. Going Shopping!
  • 78. Going Shopping!
  • 79. Going Shopping!
  • 80. Listening and Speaking
    Lesson 3 :
    Guidelines to Listening and Speaking