Listening and Speaking

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Listening and Speaking

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Listening and Speaking

  1. 1. Listening and Speaking<br />Lesson 3 : <br />Guidelines to Listening and Speaking<br />
  2. 2. Lesson 3 Guidelines to Listening and Speaking<br />
  3. 3. Before I tell you what it is… <br />Allow me tell you what it is not.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  4. 4. Communication is NOT<br />Lesson 3 Guidelines to Listening and Speaking<br />
  5. 5. Communication is NOT<br />Lesson 3 Guidelines to Listening and Speaking<br />
  6. 6. Communication is NOT<br />Lesson 3 Guidelines to Listening and Speaking<br />
  7. 7. Communication is NOT<br />Lesson 3 Guidelines to Listening and Speaking<br />
  8. 8. Communication is NOT<br />Lesson 3 Guidelines to Listening and Speaking<br />
  9. 9. Communication is:   <br />7%  What you say<br /> (words) <br />38%  How you say it (volume, pitch, rhythm, etc.) <br />55%  Your body language (facial expressions, posture, etc.)<br />Lesson 3 Guidelines to Listening and Speaking<br />
  10. 10. The Details<br />Lesson 3 Guidelines to Listening and Speaking<br />
  11. 11. The Four Major Factors<br />There are four major factors that come into play in any form of communication.<br />These four factors should be present to have effective communication.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  12. 12. The Four Major Factors<br />The Speaker<br />Lesson 3 Guidelines to Listening and Speaking<br />
  13. 13. The Four Major Factors<br />The Speaker<br />Lesson 3 Guidelines to Listening and Speaking<br />
  14. 14. The Four Major Factors<br />The Listener<br />Lesson 3 Guidelines to Listening and Speaking<br />
  15. 15. The Four Major Factors<br />The Listener<br />Lesson 3 Guidelines to Listening and Speaking<br />
  16. 16. The Four Major Factors<br />The Message<br />Lesson 3 Guidelines to Listening and Speaking<br />
  17. 17. The Four Major Factors<br />The Message<br />Lesson 3 Guidelines to Listening and Speaking<br />
  18. 18. The Four Major Factors<br />The Delivery<br />Lesson 3 Guidelines to Listening and Speaking<br />
  19. 19. The Four Major Factors<br />The Delivery<br />Lesson 3 Guidelines to Listening and Speaking<br />
  20. 20. The Four Major Factors<br />The Delivery<br />Lesson 3 Guidelines to Listening and Speaking<br />
  21. 21. The Four Major Factors<br />The Delivery<br />Lesson 3 Guidelines to Listening and Speaking<br />
  22. 22. The Four Major Factors<br />The Delivery<br />Lesson 3 Guidelines to Listening and Speaking<br />
  23. 23. The Four Major Factors<br />The Speaker<br />The Listener<br />The Message<br />The Delivery<br />Lesson 3 Guidelines to Listening and Speaking<br />
  24. 24. Who is the Speaker?<br />The speaker is the anchor of any form conversation<br />He is the one who delivers the package- the message<br />Lesson 3 Guidelines to Listening and Speaking<br />
  25. 25. Who is the Speaker?<br />The speaker must have complete understanding of the message that has to be delivered.<br />The speaker must have the physical ability to deliver the message<br />Lesson 3 Guidelines to Listening and Speaking<br />
  26. 26. Tips for a Speaker<br />Lesson 3 Guidelines to Listening and Speaking<br />
  27. 27. Tips for a Speaker<br />Know what you want to say<br />Be direct to the point<br />Speak at a moderate pace<br />Look at the listener in the eye<br />Lesson 3 Guidelines to Listening and Speaking<br />
  28. 28. Why is listening important?<br />Lesson 3 Guidelines to Listening and Speaking<br />
  29. 29. Why is listening important?<br />1. Since the rise of the radio and the development of television, the spoken word has regained much of its lost stature.<br />2. Being listened to means we are taken seriously, our ideas and feelings are known, and, ultimately, what we have to say matters.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  30. 30. Why is listening important?<br />3. Generous listening enhances our own well-being and is the natural perspective of psychology, in which all human behavior is seen as motivated by the agendas of the self.<br />4. We learn our culture largely through listening; we learn to think by listening; we learn to love by listening; we learn about ourselves by listening.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  31. 31. Why is listening important?<br />5. Being listened to spells the difference between feeling accepted and feeling isolated.<br />6. In our society, listening is essential to the development and survival of the individual.<br />7. Most people will not really listen or pay attention to your point of view until they become convinced you have heard and appreciate theirs.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  32. 32. Statistics<br />Lesson 3 Guidelines to Listening and Speaking<br />
  33. 33. Statistics<br />1. Some studies indicate that we may be listening at only a 25 percent comprehension rate.<br />2. How much of what we know that we have learned by listening? 85%.<br />3. Amount of the time we are distracted, preoccupied or forgetful? 75%<br />Lesson 3 Guidelines to Listening and Speaking<br />
  34. 34. Statistics<br />4. How much we usually recall immediately after we listen to someone talk? 50%<br />5. Amount of time we spend listening? 45%<br />6. How much we remember of what we hear? 20%<br />Lesson 3 Guidelines to Listening and Speaking<br />
  35. 35. Statistics<br />7. Amount of us who have had formal educational experience with listening? less than 2%<br />8. We listen at 125-250 words per minute, but think at 1000-3000 words per minute.<br />9. Number of business studies that indicate that listening is a top skill needed for success in business? <br />Lesson 3 Guidelines to Listening and Speaking<br />
  36. 36. 10 Irritating Listening Habits:<br />Lesson 3 Guidelines to Listening and Speaking<br />
  37. 37. 10 Irritating Listening Habits:<br />1. Interrupting the speaker.<br />2. Not looking at the speaker.<br />3. Rushing the speaker and making him feel that he’s wasting the listener’s time.<br />4. Showing interest in something other than the conversation.<br />5. Getting ahead of the speaker and finishing her thoughts.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  38. 38. 10 Irritating Listening Habits:<br />6. Not responding to the speaker’s requests.<br />7. Saying, “Yes, but . . .,” as if the listener has made up his mind.<br />8. Topping the speaker’s story with “That reminds me. . .” or “That’s nothing, let me tell you about. . .”<br />9. Forgetting what was talked about previously.<br />10. Asking too many questions about details.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  39. 39. 10 Poor Listening Habits<br />Lesson 3 Guidelines to Listening and Speaking<br />
  40. 40. 10 Poor Listening Habits<br />Effective listeners do their best to avoid these habits:<br />1. Calling the subject uninteresting<br />2. Criticizing the speaker &/or delivery<br />3. Getting over-stimulated<br />4. Listening only for facts (bottom line)<br />5. Not taking notes or outlining everything<br />Lesson 3 Guidelines to Listening and Speaking<br />
  41. 41. 10 Poor Listening Habits<br />6. Faking attention<br />7. Tolerating or creating distractions<br />8. Tuning out difficult material<br />9. Letting emotional words or ideas block the message or get us of track<br />10. Wasting the time difference between speed of speech and speed of thought<br />Lesson 3 Guidelines to Listening and Speaking<br />
  42. 42. Reasons for poor listening<br />1. Not focusing on the message.<br />2. Passive listeners.<br />3. A physical communication setting that works against listening.<br />4. Listener’s own needs that may compete with the speaker’s ideas.<br />5. Unfamiliar language.<br />6. Preset ideas about the topic, the speaker, or the occasion<br />Lesson 3 Guidelines to Listening and Speaking<br />
  43. 43. The Message<br />The message is the essence of communication. It is the package that the speaker delivers.<br />The message should be, of all things, clear and easy to understand<br />It should be delivered in a language that can be understood by the listener<br />The message should be pure and free of unnecessary mumbo-jumbo <br />Lesson 3 Guidelines to Listening and Speaking<br />
  44. 44. OPENINGS. Stay away from the predictable (Good morning..., Today, I&apos;m here to talk about...). Instead:<br />Begin with a provocative question, anecdote, or current event—and how it relates to the content.<br />Ask the audience a question<br />Set up a problem—and promise that they&apos;ll have all the tools for a solution by the end of the class.<br />Lesson 3 Guidelines to Listening and Speaking<br />
  45. 45. CLOSINGS. Many speakers simply talk until the end of the time or beyond it—and say, &quot;I see we&apos;re out of time.&quot; Instead:<br />Plan a rhythm for your speaking—plan to end with content 5 minutes early, so you can summarize, raise questions.<br />Set aside a time for questions—and structure that time. <br />Lesson 3 Guidelines to Listening and Speaking<br />
  46. 46. Delivery<br />Be conversational; speak naturally; be yourself (or your best self). <br />Vary your pacing and voice. <br />Use gestures to emphasize points. <br />Look at the audience. <br />Use language to create pictures. <br />Observe the techniques of others. <br />Lesson 3 Guidelines to Listening and Speaking<br />
  47. 47. The Four Major Factors<br />The Speaker<br />The Listener<br />The Message<br />The Delivery<br />Lesson 3 Guidelines to Listening and Speaking<br />
  48. 48. The Four Major Factors<br />Put all these factors together<br />Lesson 3 Guidelines to Listening and Speaking<br />
  49. 49. Going Shopping!<br />Going Shopping!<br />
  50. 50. Going Shopping!<br />
  51. 51. Going Shopping!<br />
  52. 52. Going Shopping!<br />
  53. 53. Going Shopping!<br />
  54. 54. Going Shopping!<br />
  55. 55. Buying Things<br />
  56. 56. Containers<br />
  57. 57. Types of Stores<br />
  58. 58. Types of Stores<br />
  59. 59. Going Shopping!<br />
  60. 60. Going Shopping!<br />
  61. 61. Going Shopping!<br />
  62. 62. Going Shopping!<br />
  63. 63. Going Shopping!<br />
  64. 64. Going Shopping!<br />
  65. 65. Going Shopping!<br />
  66. 66. Going Shopping!<br />
  67. 67. Going Shopping!<br />
  68. 68. Going Shopping!<br />
  69. 69. Going Shopping!<br />
  70. 70. Going Shopping!<br />
  71. 71. Going Shopping!<br />
  72. 72. Going Shopping!<br />
  73. 73. Going Shopping!<br />
  74. 74. Going Shopping!<br />
  75. 75. Going Shopping!<br />
  76. 76. Going Shopping!<br />
  77. 77. Going Shopping!<br />
  78. 78. Going Shopping!<br />
  79. 79. Going Shopping!<br />
  80. 80. Listening and Speaking<br />Lesson 3 : <br />Guidelines to Listening and Speaking<br />

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