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Exam 70-622: Pro: Microsoft Desktop Support – Enterprise
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Question:1
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on the computers on the corporate network. According to working requirements, users requires
to access applications that are hosted on a trading partners Web site. You receive report from one user complaining that
a new page on the Web site cannot be accessed by him. You find that the Web site runs a test pilot on the new page by
using an unsigned ActiveX Control. Since you are the technical support, you must make sure that the user is able to
access the new page. Other users must not be affected when you try to achieve this. What action should you perform?
A. The Internet Zone security should be changed to Prompt unsigned ActiveX Installations.
B. On the user's computer, the Web site URL should be added to the Trusted Sites list.
C. The Web site URL should be added to the Trusted Sites list on the hosted server by usin group policy.
D. The Internet Zone security should be changed to Prompt unsigned ActiveX Installations by using group policy.
Answer: B
Question:2
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on computers on the corporate network. The company has configured the computers to obtain
IP addresses automatically. On the computers, all network shares link to the file server.
After working hours, the IP addresses on all the DNS servers are changed. You also have the Dynamic Host
Configuration Protocol (DHCP) options changed. But after the change, you receive users report complaining that
resources on the network cannot be accessed by them. You must solve this problem, making sure that resources on the
network can be accessed by all users. What action should you perform to achieve your goal?
A. In order to achieve your goal, the users should be instructed to log off their computers and then log on.
B. In order to achieve your goal, nbtstat -RR should be run.
C. In order to achieve your goal, ipconfig /registerdns should be run.
D. In order to achieve your goal, the network adapter on each computer should be reset.
Answer: D
Question:3
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on all the company computers. Now the company asks you to verify that whether your computer
is listening for requests on port 3389. So what action should you perform to accomplish this task?
A. A counter log should be created. This counter log takes snapshots of the Bytes Total/Sec counter in 1-minute
increments.
B. The netstat aon command should be run from a command line.
C. The ipconfig /allcompartments /all command should be run from a command line.
D. The Telnet server feature should be installed and guarantee the Telnet service is started.
Answer: B
Question:4
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. There is an Active
Directory domain in the company network. The company has deployed Windows Vista on all client computers. There is
an organizational unit (OU) named Sales. For the sales department, all user accounts are contained in this OU. Sales
users need access to a custom application named App01. The company has implemented a new software restriction
policy for the Sales OU and set the default security level to Disallow. In order to making sales users be able to run App01,
the software restriction policy needs to be configured. The company also requires that any other unauthorized
applications must not be run by sales users. So what action should you perform?
A. The default security level should be set to Unrestricted.
B. For App01, a new path rule should be created.
C. App01 should be added to the Designated File Types.
D. The default security level should be set to Basic User.
Answer: B
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Question:5
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on company computer. Now you are performing a routine maintenance task, you notice that the
computers do not prompt for verification of the administrator credentials. Therefore, you must make sure that every
administrative task prompts for verification of administrator credentials. What action should you perform to make sure of
this?
A. In order to make sure of this, all computers should be issued to elevate privileges only for executable files that
are signed and executed.
B. In order to make sure of this, the User Account Control feature should be enabled.
C. In order to make sure of this, you should choose the Run as administrator option to run all the administrative tasks.
D. In order to make sure of this, smart cards should be issued to users and each computer should be configured to
prompt for the smart card.
Answer: B
Question:6
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. There is a
computer with 800-MHz CPU, 256-MB memory, 20-GB free space hard drive and Onboard Super VGA (SVGA) display
adapter with independent memory. You try to deploy Windows Vista on this computer. You must make sure that the
computer meets the Windows Vista installation requirements. What action should you perform to make sure of this?
A. The existing CPU should be changed to a 1-GHz CPU.
B. The memory should be increased to at least 512 MB.
C. A display adapter that has at least 256 MB of display memory should be installed.
D. The hard drive should be cleaned and make at least 30 GB of free space available.
Answer: B
Question:7
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on all client computers. The company has configured a scheduled task to run the disk
defragmenter every night. Because of month-end processing, the marketing department has required that the disk
defragmenter should not run this week. Since you are the technical support, you are assigned the task to prevent the disk
defragmenter from running. The company requires that any other scheduled tasks must not be affected when you try to
achieve this. So what action should you perform to accomplish your task?
A. In order to accomplish your task, a startup script that runs schtasks.exe should be created.
B. In order to accomplish your task, a logon script that runs schtasks.exe should be created.
C. In order to accomplish your task, the Task Scheduler service should be configured on all accounting computers.
D. In order to accomplish your task, Prohibit Task Deletion should be configured on all accounting computers.
Answer: A
Question:8
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. Windows Vista
and Active Directory are deployed by your company. There is an organizational unit (OU) named Public. All public
computer accounts reside in this Public OU. Since you are the technical support for the company, you are asked to
recommend Group Policy object (GPO) settings for all public computers. Meanwhile, you must make sure that all users
receive the corporate background and are allowed to run Internet Explorer only. In addition, these settings will not be
received by user who log onto computers that are not in the Public OU. So of the following settings, which should you
recommend?
A. Software Installation, Internet Explorer Maintenance, and User Rights Assignment should be configured.
B. Software Installation, Folder Redirection, and User Rights Assignment should be configured.
C. software restriction policies, Restricted Groups, and desktop settings should be configured.
D. software restriction policies, Group Policy loopback and desktop settings should be configured.
Answer: D
Question:9
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You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on computers on the corporate network. According to the company requirement, users must be
able to use their standard user accounts to have software updates installed on their computers successfully. Since you
are the technical support, the company asks you to make sure of this. When you try to achieve this, you cannot have the
system security compromised. So what should you do?
A. In group policy, the Always install with elevated privileges policy should be enabled.
B. In group policy, the Prohibit non-administrators from applying vendor signed updates policy should be disabled.
C. In group policy, the Prohibit patching policy should be disabled.
D. In group policy, the Prohibit Flyweight Patching policy should be disabled.
E. In group policy, the Enable user control over installs policy should be enabled.
Answer: B, C
Question:10
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on computers on the corporate network. The company has configured the computers to obtain
IP addresses automatically. New IP addresses are assigned to three core network servers by you. You receive report
from users complaining that on the corporate network, some resources cannot be accessed by them. Since you are the
technical support, you have to solve this problem, making sure that users can access all the resources. What action
should you perform to make sure of this?
A. Each computer should be configured with a manually assigned IP address.
B. Each computer should be configured with the IP address of an alternate DNS server.
C. On all the computers, ipconfig /release should be run.
D. On all the computers, ipconfig /flushdns on all the computers should be run.
Answer: D
Question:11
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on all company computers. Since you are the technical support, the company assigns a task to
you. You have to gather performance data on the Windows Vista computers daily. What action should you perform to
accomplish your task?
A. In order to accomplish your task, a new event log subscription should be created.
B. In order to accomplish your task, a new trace log should be created.
C. In order to accomplish your task, a new Data Collector Set should be created.
D. In order to accomplish your task, auditing for object access should be enabled.
Answer: C
Question:12
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. Windows Vista
has been installed on the client computers. Now the company wants to enable forwarding of events. When the events are
forwarded, they must be encypted. So what configuration should be performed? (choose more than one)
A. You should use winrm.exe to configure the client computers.
B. The Certificate Propagation service startup type should be set to automatic.
C. You should make sure that all users have a user certificate.
D. On the Windows firewall, port 443 should be opened.
E. You should make sure that all computers have a computer certificate.
Answer: A, D, E
Question:13
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
installed Microsoft Windows XP on all the computers. There are roaming user profiles for all users. In order to meet the
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working requirements, the company decides to have Windows Vista deployed for all users. Since you are the technical
support, the company assigns this task to you. You plan to use a third-party imaging tool to perform the deployment. You
have to make sure that the personal settings on the new Windows Vista computers will be received by users. What action
should you perform?
A. You should migrate the user profiles by using the User State Migration Tool.
B. You should migrate the user account by using the Active Directory Migration Tool.
C. You should rename ntuser.dat to ntuser.v2 for each roaming user profile.
D. In, add the .v2 file extension should be added to the user profile path in Active Directory Users and Computers.
Answer: A Question:14
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
installed Windows Vista on the computes on the corporate network. Besides, the company has configured the computers
to automatically obtain an IP address. On the manufacturing subnet, clients have an IP address with a prefix of 169.254
and a 16-bit subnet mask. On the network, all the routers are RFC-1542-compliant. These clients are able to access
resources on their own subnet. But the resources on any other subnet cannot be accessed by them. Since you are the
technical support for the company, you are asked to find out the reason for this. What action should you perform to
accomplish your task? The exhibit below shows the relevant portion of the network.
A. In order to find out the reason, on the client computers on the manufacturing network you should restart the
Dynamic Host Configuration Protocol client service.
B. In order to find out the reason, the functionality of Router3 should be tested.
C. In order to find out the reason, you should run pathping from the manufacturing network.
D. In order to find out the reason, the IP address of a DNS server should be assigned to each client system.
Answer: B
Question:15
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. There is an Active
Directory domain in the company network. All computers that run Windows Vista belong to the domain. According to the
company requirement, the settings that are configured by using the Local Computer Policy must not be applied to the
Windows Vista computers. Since you are the technical support, you are asked to make sure of this. What action should
you perform?
A. In order to accomplish the task, registry policy processing should be diabled.
B. In order to accomplish the task, Local Group Policy objects processing should be turned off.
C. In order to accomplish the task, gpmc.msc should be removed.
D. In order to accomplish the task, gpedit.msc should be removed.
Answer: B
Question:16
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company asks
you to have the company computers upgraded to Windows Vista. Before you perform the installation, you want to use the
User State Migration Tool 3.0 to perform user-state backups. You must make sure that when you perform the back up of
user-state information, ScanState.exe keeps on running regardless of nonfatal errors. Of the following switches, which
one in ScanState.exe should be used?
A. /c should be used.
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B. /all should be used.
C. /v should be used.
D. /p should be used.
Answer: A
Question:17
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed all Windows Vista on all client computers. Microsoft Office 2003 is installed on computers for the sales
department. Now you receive users reports saying that when they try to open a file sent to them from an external user, an
error message pops up: You have to solve this problem, making users be able to view the file. What action should you
perform?
A. The Office Compatibility Pack should be installed.
B. The file association should be modified for the .docx file extension.
C. Windows Update should be run.
D. The file should be renamed to report.doc.
Answer: A
Question:18
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. The company has
deployed Windows Vista on computers on the corporate network. The company has configured the computers to obtain
an IP address automatically. Two Dynamic Host Configuration Protocol (DHCP) servers are deployed on the corporate
network. The table below shows the configuration of the table. Since you are the technical support, the company asks
you to make sure that the resources on the corporate network can be accessed by users. What should you do?
A. In order to make sure of this, the ipconfig /release command should be run with elevated privileges and the
ipconfig /renew command should be run.
B. In order to make sure of this, the ipconfig /flushdns command should be run.
C. In order to make sure of this, the ipconfig /registerdns command should be run.
D. In order to make sure of this, the ipconfig /renew command should be run with elevated privileges.
Answer: A
Question:19
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. You have a
Windows Vista computer. Local policies are configured on the computer. You must make sure that only users with
administrator credentials can install or update any device. In addition, you must make sure that the policy is applied
immediately. What should you do? (choose more than one)
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A. Administrators Full Control permission should be assigned to %systemroot%inf. Permissions should be removed for
all other users.
B. gpupdate /force should be run.
C. A new hardware profile should be created.
D. A Group Policy object (GPO) should be configured and the Driver Installation settings should be modified for users.
E. A Group Policy object (GPO) should be configured and the Device Installation Restrictions settings should be
modified for computers.
Answer: B, E
Question:20
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. On the corporate
network, Windows XP and Windows Vista are run by the computers in a single domain. You receive an order from your
company manager. He requires that all the computers appear on the Network Map diagram. Since you are the technical
support, he asks you to make sure of this. What action should you perform to make sure of this?
A. In order to make sure of this, from the Microsoft Web site, download the LLTD Responder component and have
the component installed on the computers that run Windows XP.
B. In order to make sure of this, the computers that run Windows XP should be installed with the UPnP networking
service.
C. In order to make sure of this, from the Microsoft Web site, download the LLTD Responder component from the
Microsoft Web site and have the component installed the component on the computers that run Windows Vista.
D. In order to make sure of this, from the Microsoft Web site, download the Link-Layer Topology Discovery (LLTD)
Responder component and have the component installed on the domain server.
Answer: A
Question: 21
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. You receive report
from remote users saying that when they attempt to connect to the Outlook Web Access Web site, a certificate error
appears. Since you are the technical support, you have to solve this problem. You must make sure that the remote users
are able to connect to the Outlook Web Access Web site while no certificate error appears. What action should you
perform?
A. The user should be asked to run Internet Explorer as Administrator; the certificate should be installed in the Trusted
Root Certification Authority.
B. The URL of the Web site should be added to the Trusted sites zone in Internet Explorer.
C. The URL of the Web site should be added to the Local intranet zone in Internet Explorer.
D. The Web Server certificate should be exported to a .cer file, users should be asked to copy the file to sytemroot
%system32.
Answer: A
Question: 22
You are an IT professional who has experience in supporting and troubleshooting Applications on a Windows Vista
Client. You also have experience in deploying Windows Vista, managing security, and troubleshooting network-related
issues. At present you are employed as the desktop support technician for a company named Wiikigo. There is an Active
Directory domain in the company network. All sales user accounts reside in the Sales organizational unit (OU). The
company has linked a Group Policy object (GPO) named Sales App to the Sales OU. A custom sales application is
deployed by the Sales App GPO. Because of working requirements, two users transfer from the HR department to the
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sales department. The users report that the sales application is not installed on their computers. Since
you are the technical support, you have to solve this problem. You have to find out what is preventing the new users from
receiving the sales application. What action should you perform?
A. The Resultant Set of Policy console should be used.
B. gpupdate.exe should be used.
C. The Security Configuration and Analysis snap-in should be used.
D. The Reliability and Performance Monitor console should be used.
Answer: A
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