Openbravo Products & Partner Enablement Services CatalogOverview ERP & POS Professional Edition Products Partner Enablement Services In-class and online Ticket based support courses on Openbravo directly from the functionality, Openbravo experts to Distributed exclusively through our Partner methodologies and help with any issue. network, Professional Editions are available for customization. companies running their business on our ERP or POS software. • Bug fixing guarantee: assures timely resolution of defects Consultative support to Custom development • QA-certified maintenance updates: 7x24 web-based access to automated patches enables timely and consistent maintenance of complement your own services for complex the production environment team with complex requirements or to • Lifecycle Guarantee: provides a stable code base to support ongoing mission-critical business operations project requirements or complement your own • IP indemnification: protects against software infringement claims in demand peaks. team.Openbravo P&S Catalog -090529-SNA Page 3 Confidential Document
Professional Edition ProductsProfessional Edition Deployment Editions and Alternatives Deployment Complexity/ Flexibility 2 ERP Editions 1 POS Edition Enterprise Edition POS Edition Only includes Openbravo Single Server, up to Multi server, 26 or Single or software 25 simultaneous more simultaneous Multi server users* users* Adds supported technology + Appliance Stack stack, and additional or Ubuntu Stack + Ubuntu Stack features Number of simultaneous users ERP Editions are available with optional supported technology stacks. Deploying on technology stacks provides your end customer with 100% support of the entire solution and additional configuration and maintenance features. *Approximated figure. Number of users may be higher or lower based on hardware strength. Openbravo recommends Enterprise Edition for companies who currently have 20 simultaneous users and/or who plan to have 25 or more simultaneous users in the future.Openbravo P&S Catalog -090529-SNA Page 5 Confidential Document
Professional Edition ProductsTarget Segments for Openbravo Professional Subscription Market Needs Purchasing Behavior Segments • Complex structure and processes Cor- >500 • Highly penetrated porate • Served by large system es integrators ploye • Processes are relatively • They understand technology and value open 00* complex source 51-5 of Em • Largely served with custom built • They have funds, but look for ROIs Medium- or prorietary solutions, need a • Eventually, they require complex architectures sized cost-effective alternative that • Key competitors include SAP, Oracle and MS ber can grow with them DynamicsNum • Served by small and mid-sized system integrators • Served by VARs and small SIs • The shop based on price and functionality * • Processes start to become • Key competitors include Quickbooks, Navision 0 Small 11-5 companies complex, and need a solution and Netsuite that can grow with them0-10 SoHo • Management is largely done without any integrated system *Employee to simultaneous user ratio traditionally varies from between 3:1 to 10:1.Openbravo P&S Catalog -090529-SNA Page 6 Confidential Document
Partner Enablement ServicesAvailable Training Courses • Basic Functional • Understand the capabilities of Openbravo ERP, • Class-Room/On-Line • 35 h Training how the different modules work, and how to configure them to meet client needs. Core Curriculum • Basic Development • Learn the main concepts behind Openbravos • Class-Room • 35 h• Class-Room technology, and how to perform customization Training: and basic development Scheduled or custom instructor- • Sales Methodology • Best practices and methodologies to sell ERPs • Class-Room/On-Line • 4 h led training • Implementation • Best practices and methodologies to manage • Class-Room/On-Line • 4 h including lessons Methodology ERP implementations and practical exercises. • Advanced • Acquire advanced knowledge to adapt the ERP, • Class-Room/On-Line • 35 h Advanced Courses & Seminars• On-Line U: On- Development build modules to meet complex requirements. line training • Understand the capabilities of Openbravo POS, • Class-Room/On-Line • 16 h • POS including instructor- and install and configure it per customer needs. lead live sessions, exercises, forums • Eco/Fin • In-depth insights about the Openbravo Financial • Class-Room/On-Line • 16 h and quizzes. Module.• On-Line • MRP • Usage and configuration of the Openbravo • Class-Room/On-Line • 4 h eLearning: On-line Materials Requirements Planning module. courses covering a variety of generic • Data Import • Describe techniques and tips to facilitate data • Class-Room/On-Line • 2 h topics (ie. not migration tasks. Openbravo • JasperSoft Reports • JasperSoft Reports and Openbravo • Class-Room/On-Line • 16 h specific) such as accounting. • 3rd Party Online • Includes Introduction to JasperSoft Report • On-Line eLearning • n/a eL Training Courses Design, Financial Accounting, Mgmt., etc..Openbravo P&S Catalog -090529-SNA Page 8 Confidential Document
Partner Enablement ServicesOutsourcing Outsourcing • Outsourcing service configures the application for you, and/or programs and delivers to you tested pieces of SW covering any specific functionalities you need. Typically, the service would include configuring the application or developing non standard functionalities such as:• Getting system up • Enhancements (additional functionalities) • New Modules (partly or completely) and running• Technical Designs • Reports • Interfaces • Conversions • Forms • New Industry Verticals (partlal or full)• Configuration & Customizations• Development of Process Add-ons / • This service works as follows: Extensions / Modules / Industry Partner provides to Openbravo Once the Tech. Once the Once applic. is Openbravo a writes a Tech. Designed is application is ready, ready, Openbravo Templates Functional Design Design (if req.), approved, Openbravo assures delivers it to the• Data conversion/ with the requirmnts. that Ptr. can Openbravo starts its quality with Partner with the data cleansing (template is review.Template configuring &/or exhaustive Unit Tech. Design & Unit• Data/ System available). is available. programming it. testing. Test Scripts. Migration• Integration Testing• System migration/ integrationOpenbravo P&S Catalog -090529-SNA Page 9 Confidential Document
Partner Enablement ServicesSpecialized Consulting Consulting • If you are working on a project or a Vertical and need an experienced consultant or Subject Matter Expert, we can provide you with the right profile, either technical or functional, to help you with the project needs.• Sales Support • Our consultants can collaborate remotely and are also available to travel if requested.• Lead Client • If you plan the Consulting Services that you need in advance, you can take additional advantages Workshop out of it.• Project Management• Subject Matter Process Experts • Ask to your Openbravo Partner Manager to organize for you Consulting Services at any time.• Req. definition & Only available after capacity is confirmed. gap analysis• Functional Design • Or plan your project foreseeing in advance what Consulting Services you need so that you support & review minimize risk and you are ready for bigger challenges:• Customizing Assessment 1 2 3 4 5 FTE Project Final Go live &• Verticalization Preparation Definition step Iterative Prototyping step Preparation Adjustments Strategy step step step• Deployment Strategy 3 Illu str• Data Migration ativ 2 e Strategy• Upgrading Strategy Your Resources 1• Existing OB ERP audit OB ConsultantOpenbravo P&S Catalog -090529-SNA Page 10 Confidential Document
Partner Enablement Services2nd Level Support Support • 2nd Level Support is provided by the experienced development team behind Openbravo. Support is provided through a variety of means and times after your request has been received. If you want, our experts can also take control of your system with VNC if it is advisable.• Installation Support Process• Technical Issues Resolution • This service works as follows:• Troubleshooting• Backup and Partner purchases Partner logs in Openbravo starts Openbravo reports Partner can always a Support Service. to the Support solving it. They final solution and see current and old recovery advice Once paid, Partner Portal and calls/emails back tasks executed to Issues status, and• Maintenance, sees new credit on creates an Issue when required solve the Issue. credit status at the Bugs, Updates the web. (automatically during resolution. Support Portal. and Patch support seen at OB)• Compatibility and performance adviceOpenbravo P&S Catalog -090529-SNA Page 11 Confidential Document
Partner Enablement ServicesERP 2nd Level Support Price List Pricing Support Ultimate Unlimited Extended Standard •35.000€ usage Fair Fair usage •12.000€, Included for 30 cases per quarter •6.000€, Included for 12 cases per quarter •3.000€, Included forSupport Limits Any certified contact Any certified contact Platinum Partners Gold Partners carry over with 1 quarter with 1 quarter carry over Certifed and Registered Single location Single location Free installation and Free installation and Partners conversion support conversion support •20,000 € (for Platinum • 3,000 € for Gold • 3,000 € for Certified cases cases partners only) partners and Registered partners Any certified contact Any certified contact • 6,000 € for Certified Included Professional andProfessional partners Registered Professional Professional Products Subscription for Subscription for Subscription for Subscription for • 24x7x365 Openbravo ERP •5x10 Openbravo ERP • 5x10 Openbravo ERP •5x8 Openbravo ERP Availability 24x7x365 5x10 •5x10 5x10 • 5x10 5x8 •5x8 • 24x7x365 Support portal Support portal Support portal Support portalContact Method Chat Chat Chat Chat Phone Phone upon request Included for N/A Included for Platinum Included for Gold Included for CertifiedPartner Levels partners partners and Registered partnersOpenbravo P&S Catalog -090529-SNA Page 12 Confidential Document
Partner Enablement ServicesPOS 2nd Level Support Price List Pricing Support Ultimate Unlimited Standard •35.000€ usage Fair Fair usage •12.000€, Included for 12 cases per quarter •6.000€, Included forSupport Limits Single location Single location Platinum Partners Gold Partners carry over with 1 quarter case Professional •20,000 € (for Platinum Professional • 3,000 € for Gold Professional • 3,000 € for Certified Included and Registeredfor partners only) Subscription for Subscription for partners Subscription partners Products Openbravo POS Openbravo POS Openbravo POS • 6,000 € for Certified and Registered partners 24x7x365 5x10 5x8 Availability • 24x7x365 •5x10 • 5x10 Support portal Support portal Support portal Chat Chat ChatContact Method Phone • 24x7x365 Phone upon request •5x10 • 5x10Openbravo P&S Catalog -090529-SNA Page 13 Confidential Document
Partner Enablement ServicesTraining and Implementation Packs • Training and Implementation Packs drastically reduce and control the inherent risks Services associated with the first implementation project. Through product training and on site/remote Bundles consulting, we jumpstart new partners toward long term success. • Openbravo Training + Specialized Consulting Support = 1st Successful Implementation Included Services for Each Pack Training* Implementation** Training Courses Introduction to the Openbravo Partnership Basic Functional Basic Development Sales Methodology Implementation Methodology Specialized Consulting 2 weeks of On-site Consulting 1 week of Remote Consulting Price 2.500€ 7.500€ *Mandatory Pack for new Openbravo partners. 1 seat included for each training. **May only be purchased after completion of training. Consulting expenses not included.Openbravo P&S Catalog -090529-SNA Page 14 Confidential Document
Terms Applicable to Products and Services• Orders. Any and all orders from the Product and Services Catalog shall be governed by these terms and conditions. In the event of any conflict between these conditions and any specific Work Orders agreed with Openbravo or End User licenses, such specific terms and EULA will prevail.• Openbravo Products and Services: licensing and distribution. – Openbravo Professional Subscription is distributed to End Users under its own End User License Agreement, and subject to a Professional Edition License and Support Agreement. Terms are at www.openbravo.com/partners/. – Openbravo Professional Services are provided under the terms for each type of service set out in the Partner Portal. – Openbravo ERP software is distributed and may be redistributed under an open source license – terms are at www.openbravo.com/license.• Territorial restrictions. Certain Partner terms are territorial in nature, as set out in your Partner Agreement. If applicable, Partner acknowledges that it is not granted any rights to distribute, promote, market, license or deliver the Professional Products or Services, other than those under an open source license, to any party (including end users) located outside the Territory, without obtaining prior written consent from Openbravo.• No intermediation. Partner shall not distribute the Professional Products (including Professional Subscription) or Services in the P&S Catalog to any party, including any dealers, agents, representatives, sub-distributors, original equipment manufacturers, value added resellers, systems integrators or other third parties, other than end users when applicable. Partner shall not authorise or appoint any such third parties to distribute or sublicense these Products or Services without Openbravo’s consent.• Prices, payments and invoicing – Any price for Openbravo Products and Services in the P&S Catalog are stated excluding VAT or other applicable sales tax. Promotional discounts are seasonal and may be withdrawn at any time. All appropriate fees shall be timely paid by Partners. Openbravo may charge interest at 2% monthly on late payments. – Invoices for Openbravo Products and Services will be sent to the Partner at the Partner registered address. If Partner wishes to change this address, please notify email@example.com. – Invoices generated by Partner on a monthly basis, based on the fees accrued in each month. Invoices will be emailed to firstname.lastname@example.org. Openbravo will make payment on the 15th day of the month, and invoices should be received three (3) working days prior to such date, failing which they will be paid on the 15th day of the next month Openbravo P&S Catalog -090529-SNA Page 16 Confidential Document
Terms Applicable to Products and Services• Lead and Client management Program - Fees and commissions. – A “Partner End User” is any end user / client identified by Partner to Openbravo as an actual or potential client of Partner and not previously registered by another Partner or by Openbravo through the Lead and Client Management Program. To obtain exclusivity and commissions in relation to products and services sold to this Partner End User, Partner should register this end user under the Openbravo Lead and Client Management Program. – A “Referred End-User” is an end-user, previously unknown to Partner and not registered by Partner in the Openbravo Lead and Client Management Program, who is referred by Openbravo to Partner Conditions Discounts/Commissions/Fees Discounts When Partner purchases Professional Services for The sales fee/commissions indicated in the Partner Product Catalog. internal use Currently 10% Sales Either when Partner introduces, sells and/or implements The sales fee/commissions indicated in the Partner Product Catalog. any Openbravo Products or Services to a Partner End- Currently 10% User; or when Openbravo Products or Services are purchased directly by registered Partner End-Users Lead Openbravo introduces to Partner a Referred End User Five (5) percent of the net fees invoiced to any Referred End-User, in Referral leading to a qualifying provision of Partner services relation to professional services provided by Partner (or any member of the Partner’s group) to the Referred End-User for their Openbravo ERP implementation project. Such services include initial analysis, customization / development, installation and deployment of Openbravo ERP; but exclude hardware costs, software license fees and ongoing maintenance and evolutionary charges •Terms applicable to specific products and services –Second level support – See Annex I: Terms applicable to 2L Support Services. –Specialised Consulting and Application Delivery - See Annex II: Terms applicable to Custom Development and Consulting –Training – See training catalog and schedule on our web: http://www.openbravo.com/services/by-service/training/Openbravo P&S Catalog -090529-SNA Page 17 Confidential Document
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