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  • Cost competitiveness: Oyster Time 2 Market: Universal Non-core farming out: NEP Spikes in resources: SESI New Markets: Landmark Increase customer base: Quinstreet (Internationalisation) Best-of-breed services: RPA (Accenture-Infoterra-LIG-RMSI) Risk sharing & mitigation: Medic 2 Medic
  • Cost competitiveness: Oyster Time 2 Market: Universal Non-core farming out: NEP Spikes in resources: SESI New Markets: Landmark Increase customer base: Quinstreet (Internationalisation) Best-of-breed services: RPA (Accenture-Infoterra-LIG-RMSI) Risk sharing & mitigation: Medic 2 Medic

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  • Rightsource to India A Strategic Outsourcing Perspective Manav Sehgal Director Business Development RMSI (UK) Limited M: 07956 423 240 D: 020 7958 4931 [email_address] A Presentation for Outsource World 2004 @ Booth OW55
  • Summary
    • Introductions
    • Why Outsource
    • What is Strategic Outsourcing
    • Outsource to India
    • What Can You Outsource
    • Discussion
  • RMSI @ Booth OW55
    • End-to-end Services Under One Roof
      • Software Services
      • Digital Asset Management Services
      • Process Innovation Services
    • Partner Centric Approach
      • Developed long term strategic client-partner relations
      • From cost-centre to profit-centre
      • 70% repeat business
    • Enviable Client Portfolio
      • Media: Teletext, Northcliffe, Associated Mediabase, Landmark, Fish4, Universal
      • Agencies: Oyster Partners
      • Telecoms: Ericsson, Motorola, Lucent, Marconi
      • Government, NGO: Sports England, National Assembly of Wales, Ordnance Survey, World Bank, Police and Information Technology Org (UK)
      • Software: Risk Management Solutions, QuinStreet
    RMSI is a Daily Mail Group owned company specialising in Software / IT & Digital Asset Management Solutions
    • Newspapers
    • Exhibitions
    • Radio/Broadcast
    Business to Business Risk management Real estate Geospatial Education Student Recruiting
  • RMSI @ Booth OW55
    • Extensive Knowledge Management Processes & Experience
      • Industry Standard Processes
      • Comprehensive Intranet for project knowledge assets
      • Dedicated client teams develop business knowledge
    • Onsite presence
      • Onsite office in UK (London)
      • Onsite RMSI resources placed on various client sites
    • Strong Management
      • Established in 1992 by Stanford alumni
      • Board and Senior Management comprises of alumni from top UK, US, Indian schools
    • Highly Skilled Resources
      • More than 500 highly skilled software, data and process innovation professionals
      • Top 20 Best Indian IT Employers in IDC’s 2003 survey
    • The DMGT Parentage
      • Financial backing and stability because we are owned by one of the largest listed companies in the UK
    • Newspapers
    • Exhibitions
    • Radio/Broadcast
    Business to Business Risk management Real estate Geospatial Education Student Recruiting
  • Why Outsource
    • Improve Cost Competitiveness
    • Improve Time to Market
    • Strategic Focus
      • Farm out non-core software, IT & data management requirements
    • Increased Management Productivity
    • Business Agility
      • Staff scalability
      • Infrastructure scalability
    • Addressing New Markets
    • Improved Quality of Products & Services
    • Best-of-breed Services to Customers
    • Risk Sharing & Mitigation
    Quality Risks Benefits Time Cost Why Outsourcing
  • What is Strategic Outsourcing
    • Develop domain understanding
    • Understand stakeholder expectations
    • Identify strategic value propositions matching end-user target segments
    • Identify key processes that affect stakeholder, customer expectations and drive value propositions
    • Align process e-enablement and information strategy around strategic themes
    • Develop business, technical, solution and information architecture that meets strategic business goals
    Your Business Strategy Business Objectives & Strategy Revenue Growth Meet Stakeholder Expectations Productivity Growth Service / Solution Attributes Commercial Partnerships Differentiated Value Proposition Best Cost Solution Leader Complete Solutions Align Processes around Strategy Operational Processes Customer Management Knowledge Management Enterprise Architecture Align Technology with Business
  • What is Strategic Outsourcing Your Business Strategy Outsourcing Aligned with Strategy Business Objectives & Strategy Revenue Growth Meet Stakeholder Expectations Productivity Growth Service / Solution Attributes Commercial Partnerships Differentiated Value Proposition Best Cost Solution Leader Complete Solutions Align Processes around Strategy Operational Processes Customer Management Knowledge Management Enterprise Architecture Align Technology with Business Business Engagement  Business Analysis  Onsite Client Engagement  Deep Domain Knowledge  Consultative Approach Stakeholder Management  Requirements Management  Stakeholder Coordination  Product Support  Service-Staff Augmentation  Partner-centric approach Customer Focus  Offshore Cost Advantage  Skilled & Scalable Resources  World Class Infrastructure  Product R&D Labs  End-to-End Solutions Process Management  Process Automation  Business Intelligence  Enterprise Integration  Quality Management  Fast Turnarounds Knowledge Transfer & Design  Technical Architecture  Solution Architecture  Information Architecture  Business Architecture
  • Outsource to India
    • Learning from leaders and peers
      • 203 of the Fortune listed companies already outsource to India
      • According to Gartner, by 2004 more than 80% of companies will have considered offshore outsourcing
      • Gartner Dataquest reveals that 40% of 917 companies surveyed recently had more than $1 million earmarked for upcoming offshore service initiatives
    • Cost Benefits
      • Total actual cost of a hired employee
        • Salary + Benefits + Training + Administrative
      • Infrastructure scalability
      • Save as much as 50% of operational costs
      • According to McKinsey, it will take 15 years for wages in India to catch up with wages in the UK. The skills gap may never be closed.
      • Deloitte Research estimates
        • $356 billion of cost for the global financial services industry will move offshore. Much of it will go to India
        • World's top 100 financial institutions will make savings of $138bn by moving operations offshore in five years
  • Outsource to India
    • The Word on India as an Outsourcing Destination
      • “… India is a developed country as far as intellectual capital is concerned…” – Jack Welch, GE
      • “ ..today the country is handling the most sophisticated projects in the world…” – Bill Gates, Microsoft
      • “… Oracle is committed to India and invested huge amounts of money in engineering…” – Larry Elison, Oracle
      • “ Our largest R&D center outside the US is India…” – John Chambers, CISCO
      • "...India is taking up a key role in providing IT and Business Process Outsourcing using a remote delivery model...“ – Nigel Roxburgh, Co-founder European Outsourcing Association
  • Outsource to India
    • Maturity and Experience
      • More than 5 million technical workers in India
      • Every year, there are 500,000 new IT and engineering graduates in India
      • Largest and most evolved source of software services
      • 80 of 117 CMM Level 5 companies world over are Indian
        • Average period to acquire Level 5 is around 7-8 years
    • Language & Culture
      • India is world’s second largest English speaking community
      • First class education
        • 226 universities and 1000’s of affiliated colleges
        • 428 engineering and technical institutes
        • 20% of London Business School intake are Asians!
      • Blended Onsite–Offshore model
      • The shared history
        • The national dish!
  • Outsource to India
    • India is set to be the world’s next trillion dollar economy , according to a new research report from Morgan Stanley
    • Companies already outsourcing to India
      • Prudential, British Airways, Citibank, Standard Chartered, HSBC, BT….
    • Gains in jobs and economy
      • McKinsey Global Institute calculates that US economy gains 12% over every Dollar spent on outsourcing to India (applies to UK as well)
      • 35 million jobs added in 10 years vs. 2 million job losses in 20 years owed to global trade
  • What Can You Outsource
    • Solutions
      • E-business portals
      • Online publishing
      • Application service provision
      • Customized content management systems
      • Enterprise information portals
      • Corporate websites, Intranets & Extranets
      • Customized products
    Bespoke software development services covering the entire lifecycle of web, desktop & client-server applications
    • Services
      • Application management services
      • Digital Asset Management
      • Process Automation
      • Customized product support
      • Application development services
      • Product testing services
      • Quality management services
      • Enterprise application integration
      • Business intelligence solutions
  • What Can You Outsource
    • Solutions
      • Automation of data services
      • Integrated workflow management
      • Customer demographics analysis
      • Solutions for business intelligence
      • Facility and asset management
      • Visual business, property, venue directories
      • Visual map based searching
      • Location based services
    Intelligent and automated process driven management of data including spatial data, images, videos, text, XML and print formats, with the capacity to handle small to very large scale data sets.
    • Services
      • Digital content and on-line catalogue creation
        • Area: E-business applications
      • “ Smart” data capture and extraction
        • Area: CRM applications, User analytics
      • Data/format conversion and processing
        • Area: CMS applications
      • Data integration, consolidation and migration
        • Area: Data warehousing and Business Intelligence
      • “ Intelligent” data management and update
        • Area: White label support services
      • Content classification & meta-data creation
        • Area: Search and KM applications
      • Data analysis and visualization
        • Area: Business Analytics
  • Rightsource to India A Strategic Outsourcing Perspective Manav Sehgal Director Business Development RMSI (UK) Limited M: 07956 423 240 D: 020 7958 4931 [email_address] Discussion @ Booth OW55