Service Revolution William Clark, Syclo Marc Nussbaum, Lantronix John Petze, Tridium
Service Revolution:  How M2M Impacts Mobile Field Service Bill Clark Vice President, Business Development Syclo, LLC.
Syclo, LLC. Background <ul><li>Products provide quantifiable business process improvement with rapid deployment leading to...
Syclo Products and Industries  <ul><li>Deployed at organizations in asset-intensive  </li></ul><ul><li>industries </li></u...
Service Management: Asset Management vs. CRM Field Service <ul><li>There are about 20MM-25MM service technicians worldwide...
M2M: How much CRM field service impact? <ul><li>Service Outcome  =  Timeliness + Accuracy + Depth + Agility </li></ul>Sens...
M2M: How much impact in EAM service? <ul><li>In order to move to the right, you need Processes, Systems and Quality Inform...
Syclo Customer experiences:  Enhancing EAM and CRM performance <ul><li>Streamlining processes </li></ul><ul><li>Used RFID ...
 
Service Revolution Marc Nussbaum President and CEO Lantronix
 
Service Revolution John Petze President and CEO
 
 
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Service Revolution - Syclo, Lantronix

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Service Revolution - Syclo, Lantronix

  1. 1. Service Revolution William Clark, Syclo Marc Nussbaum, Lantronix John Petze, Tridium
  2. 2. Service Revolution: How M2M Impacts Mobile Field Service Bill Clark Vice President, Business Development Syclo, LLC.
  3. 3. Syclo, LLC. Background <ul><li>Products provide quantifiable business process improvement with rapid deployment leading to strong ROI </li></ul><ul><li>Agentry Platform – a mobile application development environment specifically geared towards the rapid development of mobile applications. </li></ul><ul><li>Privately Held Firm founded 1995; 65 employees </li></ul><ul><li>Based in Hoffman Estates, IL – a suburb of Chicago USA </li></ul><ul><li>Worldwide Presence – 500+ mobile deployments in 28 countries </li></ul><ul><li>#1 market share (90%) in mobile Enterprise Asset Management </li></ul><ul><li>96% Support and Maintenance Renewal Rate </li></ul><ul><li>Wide array of licensing and reseller partnerships with leading technology vendors and System Integrators </li></ul>Focus: Mobile Computing Solutions that improve business processes
  4. 4. Syclo Products and Industries <ul><li>Deployed at organizations in asset-intensive </li></ul><ul><li>industries </li></ul><ul><ul><li>Over 1/3 of the Fortune 100 are current customers </li></ul></ul><ul><li>Across a wide range of Industries </li></ul><ul><ul><li>• Utilities • Oil &Gas • Manufacturing </li></ul></ul><ul><ul><li>• Pharmaceuticals • Health Care • Public Works </li></ul></ul><ul><ul><li>• Transportation • Government • Telecom </li></ul></ul><ul><ul><li>• Facility/Property Mgt • Education • Hospitality </li></ul></ul><ul><li>Products </li></ul><ul><ul><li>Agentry Platform </li></ul></ul><ul><ul><li>SMART Product Suite </li></ul></ul><ul><ul><li>• Work Management/Field Service • Inspections/Auditing </li></ul></ul><ul><ul><li>• Inventory Management/Scheduling • Rounds and Readings </li></ul></ul>
  5. 5. Service Management: Asset Management vs. CRM Field Service <ul><li>There are about 20MM-25MM service technicians worldwide </li></ul><ul><li>Enterprise Asset Management is a distinct segment in field service </li></ul><ul><ul><li>Fix it before it breaks vs. Fix it after it breaks </li></ul></ul><ul><ul><li>Asset vs. Customer focus </li></ul></ul><ul><ul><li>MRO Software vs. Siebel </li></ul></ul><ul><ul><li>Packaged solution vs. proprietary </li></ul></ul><ul><ul><li>ERP players like SAP have modules for both markets </li></ul></ul><ul><li>Overlap is in the areas of property management, facility management service providers, and aftermarket equipment service </li></ul><ul><li>M2M has differing levels of material impact </li></ul> CRM Field Service Asset Mgt
  6. 6. M2M: How much CRM field service impact? <ul><li>Service Outcome = Timeliness + Accuracy + Depth + Agility </li></ul>Sensing Cycle Response Cycle Contextualizing Analyzing Reporting Executing Filtering Synthesizing Alerting Deciding/ Scheduling
  7. 7. M2M: How much impact in EAM service? <ul><li>In order to move to the right, you need Processes, Systems and Quality Information…Mobile and M2M provide complementary improvements to each </li></ul><ul><li>Mobile provides and captures the most accurate data at the lowest cost during the Response Cycle </li></ul><ul><li>M2M provides vital alerts, simple business process enablement and fine tuning during the Sense Cycle </li></ul>15% 35% 31% 13% 6% Maintenance Practices, Poll conducted by Plant Services Magazine, Fall 2004 Almost All Corrective Some Preventive Near Optimal combination Some reliability-centered Some Predictive
  8. 8. Syclo Customer experiences: Enhancing EAM and CRM performance <ul><li>Streamlining processes </li></ul><ul><li>Used RFID to perform store inspections using portable reader – saved 15-30 minutes per visit per territory manager, improved inventory accuracy, better store visibility </li></ul><ul><li>Fortune 100 company </li></ul><ul><li>Improved Customer Service </li></ul><ul><li>Reduced cycle by 80% - 2.5 hour substation inspection down to 20 minutes, printouts for regulatory compliance Large U.S. Utility Company </li></ul><ul><li>Reduced purchase order cycle time from 45 days to 1 day enabling real-time monitoring of well-head cash position via EAM system Multinational Oil & Gas Company </li></ul><ul><li>Improved SLA performance and visibility </li></ul><ul><li>Reduced costs by converging devices, attaching imaging and real-time facility status to work orders. Increased work orders tracked by 206% Large U.S. Facilities Outsourcer </li></ul>
  9. 10. Service Revolution Marc Nussbaum President and CEO Lantronix
  10. 12. Service Revolution John Petze President and CEO
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