Service Revolution - Syclo, Lantronix

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  • 1. Service Revolution William Clark, Syclo Marc Nussbaum, Lantronix John Petze, Tridium
  • 2. Service Revolution: How M2M Impacts Mobile Field Service Bill Clark Vice President, Business Development Syclo, LLC.
  • 3. Syclo, LLC. Background
    • Products provide quantifiable business process improvement with rapid deployment leading to strong ROI
    • Agentry Platform – a mobile application development environment specifically geared towards the rapid development of mobile applications.
    • Privately Held Firm founded 1995; 65 employees
    • Based in Hoffman Estates, IL – a suburb of Chicago USA
    • Worldwide Presence – 500+ mobile deployments in 28 countries
    • #1 market share (90%) in mobile Enterprise Asset Management
    • 96% Support and Maintenance Renewal Rate
    • Wide array of licensing and reseller partnerships with leading technology vendors and System Integrators
    Focus: Mobile Computing Solutions that improve business processes
  • 4. Syclo Products and Industries
    • Deployed at organizations in asset-intensive
    • industries
      • Over 1/3 of the Fortune 100 are current customers
    • Across a wide range of Industries
      • • Utilities • Oil &Gas • Manufacturing
      • • Pharmaceuticals • Health Care • Public Works
      • • Transportation • Government • Telecom
      • • Facility/Property Mgt • Education • Hospitality
    • Products
      • Agentry Platform
      • SMART Product Suite
      • • Work Management/Field Service • Inspections/Auditing
      • • Inventory Management/Scheduling • Rounds and Readings
  • 5. Service Management: Asset Management vs. CRM Field Service
    • There are about 20MM-25MM service technicians worldwide
    • Enterprise Asset Management is a distinct segment in field service
      • Fix it before it breaks vs. Fix it after it breaks
      • Asset vs. Customer focus
      • MRO Software vs. Siebel
      • Packaged solution vs. proprietary
      • ERP players like SAP have modules for both markets
    • Overlap is in the areas of property management, facility management service providers, and aftermarket equipment service
    • M2M has differing levels of material impact
    CRM Field Service Asset Mgt
  • 6. M2M: How much CRM field service impact?
    • Service Outcome = Timeliness + Accuracy + Depth + Agility
    Sensing Cycle Response Cycle Contextualizing Analyzing Reporting Executing Filtering Synthesizing Alerting Deciding/ Scheduling
  • 7. M2M: How much impact in EAM service?
    • In order to move to the right, you need Processes, Systems and Quality Information…Mobile and M2M provide complementary improvements to each
    • Mobile provides and captures the most accurate data at the lowest cost during the Response Cycle
    • M2M provides vital alerts, simple business process enablement and fine tuning during the Sense Cycle
    15% 35% 31% 13% 6% Maintenance Practices, Poll conducted by Plant Services Magazine, Fall 2004 Almost All Corrective Some Preventive Near Optimal combination Some reliability-centered Some Predictive
  • 8. Syclo Customer experiences: Enhancing EAM and CRM performance
    • Streamlining processes
    • Used RFID to perform store inspections using portable reader – saved 15-30 minutes per visit per territory manager, improved inventory accuracy, better store visibility
    • Fortune 100 company
    • Improved Customer Service
    • Reduced cycle by 80% - 2.5 hour substation inspection down to 20 minutes, printouts for regulatory compliance Large U.S. Utility Company
    • Reduced purchase order cycle time from 45 days to 1 day enabling real-time monitoring of well-head cash position via EAM system Multinational Oil & Gas Company
    • Improved SLA performance and visibility
    • Reduced costs by converging devices, attaching imaging and real-time facility status to work orders. Increased work orders tracked by 206% Large U.S. Facilities Outsourcer
  • 9.  
  • 10. Service Revolution Marc Nussbaum President and CEO Lantronix
  • 11.  
  • 12. Service Revolution John Petze President and CEO
  • 13.  
  • 14.