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SERVICE & ASSET MANAGEMENT
Altiris ® 6
Service & Asset Management Suite ™
ACTIVE ASSET MANAGEMENT: DON’T JUST TRACK—EXECUTE
Do you know what you have, where it is, and how much it’s costing you? Are you
concerned about managing and supporting multiple integration points between
inventory, tools, asset repository and service desk? Are you paying maintenance
on unused software licenses?
Altiris® Service & Asset Management Suite™ combines enterprise asset and service
> Simplified implementation
of out-of-box ITIL management disciplines into a single Web-based architecture, repository, and console
asset and service helping unite disparate departments and processes. By actively managing the entire
management processes asset lifecycle, the suite helps organizations eliminate unnecessary software and
hardware costs, proactively manage vendor contracts, and align service resources
> Actively track IT asset
with ITIL to ensure IT investments are optimized.
ACTIVE ASSET MANAGEMENT value-add initiatives. Service & Asset Management
relationships, and Suite’s embedded CMDB enforces data integrity
Altiris pioneered active asset management—the
historical information and accuracy across your organization. Multiple
foundation of IT lifecycle management—enables
disparate organizations to manage and gain visibility departments and users can view and update common
> Actively track software
and hardware usage into real-time asset information from a single source data, including software and hardware details, fixed
of truth. asset information, contracts, and entitlements.
for reallocation and
contract negotiation Service & Asset Management Suite's centralized Through role-and-scope-based security, Service &
Configuration Management Data Base (CMDB) is Asset Management Suite creates a unique user
> Proactively resolve
the basis of enterprise asset and service management experience ranging from IT to finance, procurement,
incidents and problems
disciplines. The suite helps unite users through or security. Users are presented with the tools
to ensure asset and
role-specific consoles presenting the tools and and information they need to successfully complete
information they need to accomplish their everyday their jobs.The suite's intuitive user interface helps
> Self-help designed to tasks, as well as prepare for future initiatives. Because your organization to be productive with little or
allow employees to asset and service management disciplines are no training.
resolve their own issues managed through a single, active repository within Service & Asset Management Suite packaging is based
Service & Asset Management Suite, management on a maturity model, leveraging a "razor and blade"
> Real-time diagnostic
can receive up-to-date cost and performance approach, allowing you to snap in additional solutions
information to enable
information via Altiris Web reports to drive better as your initiatives change and your organization matures.
better business decision-
> Snap-in, modular design SINGLE ARCHITECTURE, REPOSITORY,
solves immediate problems AND CONSOLE
while building a roadmap Service & Asset Management Suite helps
for the future IT organizations avoid wasting valuable
resources building and maintaining
integration points between inventory,
asset repository, CMDB, and service
desk tools. Each asset and service
management component is natively
integrated through a single architecture,
repository, and console.The suite's
consolidated approach significantly
reduces implementation time and costs,
allowing your organization to realize a
faster mean-time to value and focus on The Service & Asset Management Suite Quick Start provides managers with the tools
they need to gain control over their IT environment.
SERVICE & ASSET MANAGEMENT
INVENTORY IS WHERE IT BEGINS SINGLE SOURCE OF TRUTH
To effectively manage your enterprise, you need an Use Service & Asset Management Suite to
accurate and comprehensive inventory of your collect inventory and usage data to create asset
hardware and software environment. Service & Asset relationships within a single asset repository and
Management Suite reduces the cost of identifying and CMDB.The CMDB manages hierarchical
managing heterogeneous devices throughout the relationships of assets, including assets to other
enterprise. Easily discover and track comprehensive configuration items, users, locations, departments,
“Service & Asset Management cost centers, and associated contracts.
Suite is a brilliant tool for It also provides a 360-degree view of all
software auditing and metering asset relationships, which helps reduce
in one package.” the risk associated with change, provides
—SC ONLINE MAGAZINE the service desk with valuable information
August 2003 to accurately resolve incidents, and
presents detailed cost analysis of each
asset you own, further reducing TCO.
Users are able to quickly change the
status, assign a new location, edit asset
details, or dispose of assets within the
suite's asset list screen.
PROACTIVE VENDOR MANAGEMENT
Use Service & Asset Management Suite
On-the-fly updating of asset details is easy with Service & Asset Management Suite.
to proactively track vendor contracts,
including software license, lease,
hardware information, installed software packages, enterprise, and underpinning service agreements,
and OS settings for all IT assets throughout their as well as warranties and entitlements.Web Reports
lifecycle. Data is normalized, consolidated, and provide in-depth details about the objects under
secured in the asset repository. In addition to contract by correlating contract data with actual
managing discoverable assets, Service & Asset system inventory stored within the CMDB, which
Management Suite also supports the management presents reallocation and retirement opportunities.
of non-discoverable assets by supplying out-of-box The suite allows you to develop vendor negotiation
resource types populated through receiving and strategies, consolidate contracts, and eliminate
physical audit activities. unnecessary maintenance costs associated with
underutilized assets and configuration items.
ASSET USAGE VISIBILITY
Service & Asset Management Suite
captures detailed information about
desktops, notebooks, and servers and
determines how many copies of an
application are installed on your users'
systems.The suite’s software metering
technology determines which software
applications are actually being used and
how often, helping you to eliminate or
reallocate unused licenses, prepare
internal audits, and plan for future
software purchases. Matching usage
information to purchased license counts
stored in the software license agreement
allows you to more accurately gauge Use Service & Asset Management Suite to determine how assets are being used.
future software needs and purchase
accordingly, reducing costs and risks associated
with over-buying and under-buying.
SERVICE & ASSET MANAGEMENT
REDUCE SUPPORT COSTS DON’T JUST TRACK—EXECUTE
Lack of hardware and software standardization leads In today's service management environment, activity
to a complex environment that’s difficult to manage tracking tools are obsolete. Service & Asset
and costly to support. Service & Asset Management Management Suite has revolutionized the service
Suite provides visibility into hardware and software management environment by providing technicians
versions and allows you to better understand what with context-aware integration to other applications
areas to focus on to ensure consistency across your that help accomplish specific tasks.Technicians can
organization, ultimately increasing manageability and utilize Altiris analysis and systems management tools
reducing affiliated support costs. to resolve incidents and problems and execute
“We are implementing Altiris change activities without leaving a
Service & Asset Management record. Service & Asset Management
Suite to better track and Suite provides IT with native access
manage our fixed assets in to the asset repository and embedded
addition to taking inventory of knowledge management to reduce
our software and hardware resolution time and knowledge capture.
assets. It is easy for assets like The suite brings the IT closer to the
phones, monitors, and chairs users by allowing them to research
to get lost in a company of knowledgebase articles for resolutions
hundreds of end users. Service to their own issues, as well as provide
& Asset Management Suite service request and incident logging
gives us the ability to assign all within a user self-help portal.
assets to an individual user or
department, track the use of ALTIRIS SUPPORT FOR ITIL
those assets, and report on Altiris IT lifecycle management solutions
their total cost of ownership. are the industry’s most comprehensive
Helpdesk Smart Tasks recommend analysis and execution tools automatically.
Integrated asset management set of applications designed to support
will help us save money on the implementation of ITIL Service Support and
redundant or unused assets.” JUSTIFY FUTURE IT INVESTMENTS Service Delivery processes. Altiris has extended ITIL
—JOHN CHANDLER IT organizations are continually faced with prioritizing support by introducing three main categories of
Network Support Supervisor technology purchases, yet purchasing departments tools: process management, analysis, and execution.
OMD USA often lack adequate information to execute informed Altiris solutions allow you to follow ITIL process
decisions. Service & Asset Management Suite provides guidelines and leverage context-aware systems
historic purchase information and asset utilization management tools to execute tasks throughout the
metrics to help you make educated software and service support process.
hardware purchasing decisions based on business unit
needs, not desires.
SECURITY AND RESILIENCE
The downloading of unauthorized
applications creates security vulnerabilities
and can lead to legal implications.
Service & Asset Management Suite
empowers you to monitor and set
policies to eliminate the introduction
of unauthorized applications into your
environment by automatically denying
installations and allowing the removal
of specified applications.The result is
a secure and compliant software
With Service & Asset Management Suite, you can manage all contract types from a