Customer
Successes




            SAP SERVICE AND ASSET
            MANAGEMENT
2
SAP SERVICE AND ASSET
MANAGEMENT




                        3
Contents




    CONTENTS
    Index by Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
SAP Service and Asset Management – IT Service and Asset Management . . . . . . . . .                                      ...
Index by Industry


    Index




    INDEX BY INDUSTRY
    Aerospace and Defense                                         ...
Professional Services                                                   Utilities
Bosch Communication Center. . . . . . . ...
Index by Country


    Index




    INDEX BY COUNTRY
    Austria                                                         ...
The Netherlands
Vitens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   60


United Kingdom
Eurotunnel . . . ...
Index by Company


     Index




     INDEX BY COMPANY
     Airbus Spares Support and Services . . . . . .               ...
Stadtwerke Düsseldorf . . . . . . . . . . . . . . . .              32
Universities of Austria (UNI.VERSE) . . . . . .     ...
Introduction




     IMPROVING SERVICE AND ASSET
     MANAGEMENT BOOSTS PROFITS
     Across industries, organizations are...
The references in this book illustrate how leading companies are able to profit from using
SAP Service and Asset Managemen...
14
SAP® SERVICE AND ASSET
MANAGEMENT –

ENTERPRISE ASSET
MANAGEMENT




                         15
Aerospace and Defense




     “With the SAP solution we now have a single platform that integrates financials
     and lo...
AT A GLANCE

Solution Focus                        SAP® Service and Asset Management – enterprise asset management

Projec...
Public Sector




     “Stuttgart’s innovative GFM [green areas and forestry management] solution – which
     captured fi...
AT A GLANCE

Solution Focus                        SAP® Service and Asset Management – enterprise asset management

Projec...
Utilities




     “At Conectiv we have a pretty clear-cut philosophy: if we’re going to implement
     a new software sol...
AT A GLANCE

Solution Focus                       SAP Service and Asset Management – enterprise asset management

Project ...
Railways




     “Before SAP, we were operating in the dark. Every time we tried to calculate the
     cost of a service,...
AT A GLANCE

Solution Focus                     SAP Service and Asset Management – enterprise asset management

Project Ob...
Aerospace and Defense




     “Using SAP software, we have designed a state-of-the-art, future-proof mobile
     solution...
AT A GLANCE

Solution Focus                       SAP Service and Asset Management – enterprise asset management
         ...
Chemicals




     “Today at Kuraray, we’re already getting access to many of the documents and
     analyses we need, but...
AT A GLANCE

Solution Focus                     SAP Service and Asset Management – enterprise asset management

Project Ob...
Utilities




     “Our mobile solution based on SAP NetWeaver reduces traveling time for our
     engineers. We avoid idl...
AT A GLANCE

Solution Focus                         SAP Service and Asset Management – enterprise asset management

Projec...
Oil and Gas




     “Over the years, our SAP software has enabled us to define an integrated,
     end-to-end process. It...
AT A GLANCE

Solution Focus                      SAP Service and Asset Management – enterprise asset management

Project O...
Utilities




     “The integrated SAP solutions are strategic tools that support sustained process
     optimization, whi...
AT A GLANCE

Solution Focus                       SAP® Service and Asset Management – enterprise asset management

Project...
Higher Education and Research




     “SAP technology is underpinning a new era of financial autonomy for Austria’s
     ...
AT A GLANCE

Solution Focus                        SAP Service and Asset Management – enterprise asset management

Project...
36
SAP® SERVICE AND ASSET
MANAGEMENT –

IT SERVICE AND ASSET
MANAGEMENT




                         37
High Tech




     “mySAP Customer Relationship Management enables standardized and integrated
     processes, resulting i...
AT A GLANCE

Solution Focus                      SAP® Service and Asset Management – IT service and asset management

Proj...
Public Sector




     “SAP software enables us to improve ICT support, asset utilization, project
     management, and pu...
AT A GLANCE

Solution Focus                       SAP Service and Asset Management – IT service and asset management

Proj...
Chemicals




     “With mySAP PLM, we were able to implement a transparent and effective IT
     service and asset manage...
AT A GLANCE

Solution Focus                       SAP® Service and Asset Management – IT service and asset management

Pro...
Insurance




     “The SAP software–based solution fully meets our expectations. We now have
     a precise overview of w...
AT A GLANCE

Solution Focus                     SAP Service and Asset Management – IT service and asset management

Projec...
46
SAP® SERVICE AND ASSET
MANAGEMENT –

SERVICE MANAGEMENT




                         47
Telecommunications




     “Our systems did not have the capability to capture a unique or unified view of our
     custo...
AT A GLANCE

Solution Focus                      SAP® Service and Asset Management – service management

Project Objective...
High Tech




     “We recognized that our ultimate goal was to become a solutions provider for each
     customer while d...
AT A GLANCE

Solution Focus                      SAP® Service and Asset Management – service management

Project Objective...
Professional Services




     “Our communication center works more efficiently, the service technicians at
     Bosch The...
AT A GLANCE

Solution Focus                       SAP® Service and Asset Management – service management

Project Objectiv...
High Tech




     “The valuable customer feedback that we can now report and analyze from mySAP
     CRM and SAP BW allow...
AT A GLANCE

Solution Focus                    SAP® Service and Asset Management – service management

Project Objectives ...
Industrial Machinery and Components




     “With mySAP CRM, we are more streamlined, we move faster, and the information...
AT A GLANCE

Solution Focus                        SAP® Service and Asset Management – service management (part of
       ...
Automotive




     “The functionality in this solution is very straightforward. We knew what we wanted,
     and that’s e...
AT A GLANCE

Solution Focus                     SAP® Service and Asset Management – service management

Project Objectives...
Utilities




     “Thanks to SAP solutions, many duplicate processes could be eliminated, and the
     quality of informa...
AT A GLANCE

Solution Focus                      SAP® Service and Asset Management – service management

Project Objective...
62
SAP® SERVICE AND ASSET
MANAGEMENT –

SERVICE PARTS MANAGEMENT




                           63
Aerospace and Defense




     “Looking at the overall project, we can save millions of euros in our supply chain
     usi...
AT A GLANCE

Solution Focus                       SAP Service and Asset Management – service parts management

Project Obj...
Logistics Services Providers




     “SAP brought a genuine desire to make sure the software not only met the needs of
  ...
AT A GLANCE

Solution Focus                       SAP Service and Asset Management – service parts management

Project Obj...
Index




70
71
www.sap.com/contactsap




50 082 119 (06/11)
©  2006 by SAP AG. All rights reserved. SAP, R/3, mySAP, mySAP.com, xApps, x...
SAP SERVICE AND ASSET MANAGEMENT
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SAP SERVICE AND ASSET MANAGEMENT

  1. 1. Customer Successes SAP SERVICE AND ASSET MANAGEMENT
  2. 2. 2
  3. 3. SAP SERVICE AND ASSET MANAGEMENT 3
  4. 4. Contents CONTENTS Index by Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Index by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Index by Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Improving Service and Asset Management Boosts Profits . . . . . . . . . . . . . . . . . . . . . . 12 SAP Service and Asset Management – Enterprise Asset Management . . . . . . . . . . . . 15 Ameco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 City of Stuttgart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Conectiv Energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Eurotunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Kuraray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 N-ERGIE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 OMV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Stadtwerke Düsseldorf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Universities of Austria (UNI.VERSE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 4
  5. 5. SAP Service and Asset Management – IT Service and Asset Management . . . . . . . . . 37 GESIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Herefordshire Council . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 K+S Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Munich Re Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 SAP Service and Asset Management – Service Management . . . . . . . . . . . . . . . . . . . 47 Avaya GlobalConnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Avid Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Bosch Communication Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Brother International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Fabio Perini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Motovan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Vitens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 SAP Service and Asset Management – Service Parts Management . . . . . . . . . . . . . . 63 Airbus Spares Support and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Caterpillar Logistics Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 5
  6. 6. Index by Industry Index INDEX BY INDUSTRY Aerospace and Defense Higher Education and Research Airbus Spares Support and Services . . . . . . 64 Universities of Austria (UNI.VERSE) . . . . . . . 34 Ameco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Industrial Machinery and Components Fabio Perini . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Automotive Motovan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Insurance Munich Re Group . . . . . . . . . . . . . . . . . . . . . 44 Chemicals K+S Group . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Logistics Services Providers Kuraray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Caterpillar Logistics Services . . . . . . . . . . . . 66 High Tech Oil and Gas Avid Technology . . . . . . . . . . . . . . . . . . . . . . 50 OMV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Brother International . . . . . . . . . . . . . . . . . . . 54 GESIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 6
  7. 7. Professional Services Utilities Bosch Communication Center. . . . . . . . . . . . 52 Conectiv Energy . . . . . . . . . . . . . . . . . . . . . . 20 N-ERGIE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Public Sector Stadtwerke Düsseldorf . . . . . . . . . . . . . . . . . 32 City of Stuttgart . . . . . . . . . . . . . . . . . . . . . . 18 Vitens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Herefordshire Council . . . . . . . . . . . . . . . . . . 40 Railways Eurotunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Telecommunications Avaya GlobalConnect . . . . . . . . . . . . . . . . . . 48 7
  8. 8. Index by Country Index INDEX BY COUNTRY Austria GESIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 OMV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 K+S Group . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Universities of Austria (UNI.VERSE) . . . . . . 34 Munich Re Group . . . . . . . . . . . . . . . . . . . . . 44 N-ERGIE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Canada Stadtwerke Düsseldorf . . . . . . . . . . . . . . . . . 32 Motovan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 India China Avaya GlobalConnect . . . . . . . . . . . . . . . . . . 48 Ameco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Italy Germany Fabio Perini . . . . . . . . . . . . . . . . . . . . . . . . . 56 Airbus Spares Support and Services . . . . . . 64 Bosch Communication Center . . . . . . . . . . . 52 Japan City of Stuttgart . . . . . . . . . . . . . . . . . . . . . . 18 Kuraray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . . 24 8
  9. 9. The Netherlands Vitens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 United Kingdom Eurotunnel . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Herefordshire Council . . . . . . . . . . . . . . . . . . 40 United States Avid Technology . . . . . . . . . . . . . . . . . . . . . . 50 Brother International . . . . . . . . . . . . . . . . . . . 54 Caterpillar Logistics Services . . . . . . . . . . . . 66 Conectiv Energy . . . . . . . . . . . . . . . . . . . . . . 20 9
  10. 10. Index by Company Index INDEX BY COMPANY Airbus Spares Support and Services . . . . . . 64 Fabio Perini . . . . . . . . . . . . . . . . . . . . . . . . . 56 Ameco ............................ 16 Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . 24 Avaya GlobalConnect . . . . . . . . . . . . . . . . . 48 GESIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Avid Technology ..................... 50 Herefordshire Council . . . . . . . . . . . . . . . . . 40 Bosch Communication Center .......... 52 K+S Group . . . . . . . . . . . . . . . . . . . . . . . . . 42 Brother International . . . . . . . . . . . . . . . . . . 54 Kuraray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Caterpillar Logistics Services . . . . . . . . . . . 66 Motovan . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 City of Stuttgart ..................... 18 Munich Re Group . . . . . . . . . . . . . . . . . . . . 44 Conectiv Energy . . . . . . . . . . . . . . . . . . . . . 20 N-ERGIE . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Eurotunnel . . . . . . . . . . . . . . . . . . . . . . . . . . 22 OMV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 10
  11. 11. Stadtwerke Düsseldorf . . . . . . . . . . . . . . . . 32 Universities of Austria (UNI.VERSE) . . . . . . 34 Vitens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 11
  12. 12. Introduction IMPROVING SERVICE AND ASSET MANAGEMENT BOOSTS PROFITS Across industries, organizations are looking for ways to boost profits, reduce the cost of service and repair activities, avoid equipment downtime, and optimize the utilization of assets. And increasingly, forward-thinking enterprises are turning to the SAP® Service and Asset Management solution to deliver on these goals. Whether you’re a manufacturer, a third-party service provider, a utility or telecommunications provider, or in another asset-intensive business, SAP Service and Asset Management can help you transform your service maintenance processes from lagging to leading in your industry. Designed specifically to meet the unique needs of asset-intensive industries, SAP Service and Asset Management delivers value to organizations like yours so you can achieve the following: • Superior business process integration delivering higher performance at reduced cost • Increased asset and installed base contribution to the bottom line • Better visibility into all service, maintenance, and repair operations • Increased customer satisfaction (internal as well as external) with overall asset performance • More robust and efficient resource planning, scheduling, and utilization • Improved asset and equipment productivity and utilization • Improved service and maintenance operations analysis 12
  13. 13. The references in this book illustrate how leading companies are able to profit from using SAP Service and Asset Management in performing the following activities: • Service management • Enterprise asset management • Service parts management • IT service and asset management By reading about the experiences of customers who have implemented SAP Service and Asset Management, you will gain insight into some of the ways our solutions can benefit various types of companies. If you would like to learn how SAP Service and Asset Management can benefit your company, contact your local SAP representative or visit www.sap.com/solutions/sam. Thank you for your interest and attention. Peter Göbbels Vice President Business Unit Service and Asset Management SAP AG 13
  14. 14. 14
  15. 15. SAP® SERVICE AND ASSET MANAGEMENT – ENTERPRISE ASSET MANAGEMENT 15
  16. 16. Aerospace and Defense “With the SAP solution we now have a single platform that integrates financials and logistics. We can process orders faster and move inventory with greater ease. We’re a more efficient organization, and that makes us more profitable.” Reinhold Scherer, Project Manager, Aircraft Maintenance and Engineering Corporation AMECO China The Beijing Aircraft Maintenance and Engineering Corporation (Ameco) is a joint mainte- nance, repair, and overhaul (MRO) venture between Lufthansa and Air China. To improve operational excellence, Ameco choose to implement the SAP for Aerospace & Defense solution portfolio – offering MRO-related functionality such as materials management, service billing, and maintenance for engines and components, lines, and bases. Some of Ameco’s new capabilities include dynamic analysis for the life-cycle maintenance of aircraft components, sophisticated aviation material management, repair and maintenance sub- contracting, multicontract management, and accurate calculation and measurement of labor costs and service charges. Aircraft Maintenance and Engineering Corporation www.ameco.com.cn More information available on inserted CD !! 16
  17. 17. AT A GLANCE Solution Focus SAP® Service and Asset Management – enterprise asset management Project Objectives • Integrate systems to enable uniform access to information across the organization • Improve maintenance, repair, and overhaul activity tracking to better allocate cost and revenue for labor and parts Why SAP • Multilingual and multicurrency support • Logical progression from existing environment • Unparalleled experience in and functionality for aerospace and defense industry • Highly skilled consulting network to assist with implementation KEY BENEFITS • Fully integrated company financials and logistics with enterprise-wide information visibility • Streamlined processes, operational efficiency, and significant cost reductions • Improved decision analysis 17
  18. 18. Public Sector “Stuttgart’s innovative GFM [green areas and forestry management] solution – which captured first prize in the Maintainer SAP 2003 competition – links geographical data, a specialized third-party application, and SAP software for plant maintenance.” Hans-Jürgen Woide, Organization and Personnel Department, City of Stuttgart CITY OF STUTTGART Germany Stuttgart, Germany, known as the green metropolis on the Neckar River, offers around 1,300 hectares of green areas and parks to its 590,000 citizens. Today, city employees responsible for these green sites use mobile handhelds equipped with a digital map of the city. Because Stuttgart’s mobile geographic information system (GIS) integrates seamlessly with SAP® plant maintenance software, employees can work more quickly and efficiently. They no longer have to waste time manually compiling data from numerous sources, and paperwork has been reduced to a minimum. Data can be recorded, displayed, and processed easily, any time, anywhere. City of Stuttgart www.stuttgart.de More information available on inserted CD !! 18
  19. 19. AT A GLANCE Solution Focus SAP® Service and Asset Management – enterprise asset management Project Objectives • Need for an “open” solution • Reduced paperwork • Increased efficiency to reduce workload • Seamless GIS integration with SAP software Why SAP • Offered an “open” solution • Continuation of a successful, long-lasting relationship KEY BENEFITS • Automated processes, leading to time and cost savings • Elimination of redundant tasks • Integrated information • Flexibility to add further plant maintenance capabilities • Ability to plan more effectively 19
  20. 20. Utilities “At Conectiv we have a pretty clear-cut philosophy: if we’re going to implement a new software solution, one of the alternatives we always consider is SAP.” George Muller, Manager of IT Business, Conectiv Energy CONECTIV ENERGY United States Conectiv Energy, part of US$7.3 billion Pepco Holdings Inc., is a mid-Atlantic utility with nearly 635 employees, about 40 of whom provide around-the-clock-coverage for the new Bethlehem, Pa., power plant. To help install, maintain, repair, decommission, and dispose of production-related assets at this new facility, Conectiv Energy implemented SAP® Service and Asset Management. By using the solution’s enterprise asset management functions, Conectiv can now better manage its physical assets throughout the complete asset life cycle and efficiently perform all business processes involving asset management. Conectiv Energy www.pepcoholdings.com More information available on inserted CD !!! 20
  21. 21. AT A GLANCE Solution Focus SAP Service and Asset Management – enterprise asset management Project Objectives • Optimize use of SAP Service and Asset Management in new power plant • Leverage enterprise asset management investment and integrate IT landscape • Create a scalable, flexible platform for the future Why SAP • Software of choice for Conectiv since 1997 • Ability to leverage existing SAP software investment KEY BENEFITS • Integrated disparate information and systems into a unified and simplified application environment • Enabled plant staff to access critical functionality and asset content quickly and easily through intuitive role-based views • Provided structured OEM documentation • Deployed asset information to users in a workflow-centered fashion 21
  22. 22. Railways “Before SAP, we were operating in the dark. Every time we tried to calculate the cost of a service, we’d get 10 different answers from 10 different systems.” Chris Jacobs, Chief Information Officer, Eurotunnel plc EUROTUNNEL United Kingdom The Eurotunnel, which opened in 1994, is now the leading carrier of passenger and freight traffic across the English Channel. To maximize efficiency of its internal business processes and increase business visibility, Eurotunnel plc decided to replace its software with a solution that would grow with the company. It chose an SAP® software infrastructure, including the mySAP™ Customer Relationship Management and mySAP Product Lifecycle Management applications, the mySAP ERP Financials and mySAP ERP Human Capital Management solutions, and other SAP software. This helped bring information consistency and reliability to Eurotunnel, along with efficient processes, reduced costs, and support for long-term growth. Eurotunnel plc www.eurotunnel.com More information available on inserted CD !! 22
  23. 23. AT A GLANCE Solution Focus SAP Service and Asset Management – enterprise asset management Project Objective Gain control of complex sales and service networks Why SAP • Only vendor able to support such an encompassing project • Able to deliver integrated software solutions for each business process • SAP software considered most functionally rich of any solutions available KEY BENEFITS • Information consistency and reliability throughout the enterprise • Full euro compliance • Efficient processes and reduced costs • Advanced customer marketing and segmentation techniques to attract new customers • Support for long-term growth 23
  24. 24. Aerospace and Defense “Using SAP software, we have designed a state-of-the-art, future-proof mobile solution that can be adapted to any maintenance task.” Werner Breitwieser, Project Leader, Fraport AG FRAPORT AG Germany Fraport AG is the owner and operator of the Frankfurt Airport in Germany, where its real estate and facility management division is responsible for some 420 buildings and facilities. Fraport manages its maintenance activities with the plant maintenance functionality in the mySAP™ ERP application. By adding SAP® mobile asset management functionality, it was able to significantly speed up maintenance processes, substantially improve the quality and reliability of the data, and create new reporting options for malfunctions and product working life. Furthermore, the time required to complete maintenance processes has been significantly reduced. Fraport AG www.fraport.com More information available on inserted CD !!! 24
  25. 25. AT A GLANCE Solution Focus SAP Service and Asset Management – enterprise asset management (mobile asset management) Project Objective Integration of incident management into a computer-aided facility management environment Why SAP • Strategic partnership • Simple integration into SAP software–based IT landscape • Broad spectrum of functionality KEY BENEFITS • Substantially improved quality and reliability of data • Created new reporting options for malfunctions and product working life • Significantly reduced time needed to complete maintenance processes 25
  26. 26. Chemicals “Today at Kuraray, we’re already getting access to many of the documents and analyses we need, but in the future we will reap even bigger benefits by proactive use of the new system on the shop floor.” Junichi Kamegawa, Maintenance Engineering Manager, Asset Management Department, Kuraray Engineering Co. Ltd. (subsidiary of Kuraray Co. Ltd.) KURARAY Japan Founded in 1926, Kuraray Co. Ltd. has had a long history of development in polymers and synthetic organic chemicals and now has a variety of businesses centered around chemical products. To support its enterprise-wide commitment to the concept of total productive maintenance, Kuraray decided to implement a comprehensive enterprise asset management system. To provide the IT infrastructure needed to make this a reality, Kuraray turned to SAP® solutions. Now Kuraray can solve problems more quickly, thanks to the better insight it has into historical data of plant failures. Kuraray Co. Ltd. www.kuraray.co.jp More information available on inserted CD !! 26
  27. 27. AT A GLANCE Solution Focus SAP Service and Asset Management – enterprise asset management Project Objectives • Implement SAP enterprise asset management solutions to provide IT infrastructure for company’s enterprise-wide productive maintenance efforts • Transform paper-based information and personal expertise into shared knowledge Why SAP • Allowed replacement of legacy systems throughout entire company • Enabled integration with production control and purchasing • Offered adaptability for the future KEY BENEFITS • Optimization of business processes through common practices and shared maintenance data across the enterprise • Cross-plant failure analyses through common maintenance database • Early resolution of problems through better insight into failure data • Support of environmental management 27
  28. 28. Utilities “Our mobile solution based on SAP NetWeaver reduces traveling time for our engineers. We avoid idle time and virtually exclude the risk of duplication . . .” Peter Gutbrod, Manager of IT Application Systems, N-ERGIE AG N-ERGIE Germany N-ERGIE AG, based in Nuremberg, is the 8th-largest utility in Germany and provides around 650,000 customers with electricity, gas, heat, water, and additional services. In order to better manage the services it provides, including maintenance, the company implemented a mobile solution based on the SAP NetWeaver® platform. Thanks to SAP NetWeaver, N-ERGIE benefits from faster, more efficient maintenance processes, as unproductive travel time for maintenance engineers has been eradicated. The company achieved a rapid ROI – just 1 year after the mobile SAP® solution went live. N-ERGIE AG www.n-ergie.de More information available on inserted CD !! 28
  29. 29. AT A GLANCE Solution Focus SAP Service and Asset Management – enterprise asset management Project Objectives • Develop a mobile solution for more efficient maintenance processes • Reduce travel times for maintenance engineers • Accommodate reduced number of regional service sites Why SAP • Potential offered by SAP NetWeaver platform for system and interface consolidation • Synergies made possible through the interplay of multiple SAP NetWeaver components KEY BENEFITS • Cost savings due to shorter order throughput times • Accelerated reporting of work performed, speeding invoice generation • Higher staff motivation due to individual responsibility for data recording • ROI within 12 months 29
  30. 30. Oil and Gas “Over the years, our SAP software has enabled us to define an integrated, end-to-end process. It now covers virtually all our requirements when it comes to managing and monitoring maintenance.” Helmut Hochwallner, SAP Competence Center for Plant Maintenance, OMV Solutions OMV Austria OMV Aktiengesellschaft, based in Vienna, Austria, is Europe’s largest player in the oil and gas market. The company’s international operations include refining and marketing petrochemicals, as well as storage and transportation of natural gas. To streamline asset- management tasks at its refineries, OMV uses SAP® Service and Asset Management, which automates critical maintenance and document management processes for greater visibility, efficiency, and productivity. OMV has gained increased efficiency in the document management area and greater visibility for planning processes. OMV Aktiengesellschaft www.omv.com More information available on inserted CD !! 30
  31. 31. AT A GLANCE Solution Focus SAP Service and Asset Management – enterprise asset management Project Objectives • Establish a single, central, integrated solution for all asset management tasks • Standardize and harmonize maintenance-related processes • Control and reduce operating expenses Why SAP • Best met company’s exacting plant-maintenance needs • Investment security • Able to upgrade and extend solution without sacrificing existing functionality KEY BENEFITS • Single centralized system for managing technical and commercial aspects of plant maintenance • Minimized total cost of ownership • Solution kept pace with changes in technology over the years • 360-degree visibility into all relevant documents and tasks • Enhanced planning and budgeting • High level of automation, eliminating time-consuming manual processing • ROI for each upgrade and enhancement in less than 2 years • Greater process efficiency • Increased user productivity 31
  32. 32. Utilities “The integrated SAP solutions are strategic tools that support sustained process optimization, while helping cut costs and increase productivity.” Dr. Matthias Mehrtens, VP Information Systems, Stadtwerke Düsseldorf AG STADTWERKE DÜSSELDORF Germany Stadtwerke Düsseldorf AG has been supplying energy and water to local households and businesses for more than 140 years. Recently, the company has evolved into one of the largest local utilities in Germany. It uses grid maintenance software from the SAP for Utilities solution portfolio to optimize asset management processes in its distribution division. As a result, maintenance processes have been improved and planning processes are streamlined. In addition, the software helps supervisors spend more time on their key tasks. Stadtwerke Düsseldorf AG www.swd-ag.de More information available on inserted CD !! 32
  33. 33. AT A GLANCE Solution Focus SAP® Service and Asset Management – enterprise asset management Project Objectives • Design and implement efficient grid maintenance processes • Enable maintenance budget planning Why SAP • A key element of company’s IT strategy • Ability to extend preexisting solution KEY BENEFITS • Annual ROI of €400,000 • Greater flexibility to respond to market changes and business requirements, thanks to uniform reporting • Improved budget planning • Efficient deployment of resources through streamlined capacity and materials requirements planning 33
  34. 34. Higher Education and Research “SAP technology is underpinning a new era of financial autonomy for Austria’s universities that enhances our ability to grow revenue by attracting prestigious research grants and offering leading-edge courses of study.” Alexander Hammer, Financials and Controlling Manager, University of Vienna UNIVERSITIES OF AUSTRIA (UNI.VERSE) Austria All 21 universities in Austria have migrated to a planning and budgeting solution called UNI.VERSE, based on SAP® R/3® software (functionality now found in the mySAP™ ERP application), that is enabling them to manage themselves as independent businesses. The universities now benefit from greater financial autonomy, minimized costs per user, and a consolidated purchasing system. Accounting is transparent because UNI.VERSE enables faculty heads and professors to track cash flow, allocate outgoing costs correctly, and review up-to-date spending figures. With UNI.VERSE, Austria’s universities can build a solid foundation for future growth. Universities of Austria (UNI.VERSE) More information available on inserted CD !! 34
  35. 35. AT A GLANCE Solution Focus SAP Service and Asset Management – enterprise asset management Project Objectives • Give universities the internal controls and business tools needed for independent financial management • Ensure universities have processes in place to make strategic decisions about future development Why SAP • Provided best fit, functionality, and value for the money • Selected as the solution of choice for Austrian government • Enabled integration of all front- and back-office systems KEY BENEFITS • Transparent financial management • Integrated planning, budgeting, and forecasting • Real-time performance figures and accurate reporting • Business intelligence for fact-based strategy planning • Streamlined asset management • Ability to add new functionality as required 35
  36. 36. 36
  37. 37. SAP® SERVICE AND ASSET MANAGEMENT – IT SERVICE AND ASSET MANAGEMENT 37
  38. 38. High Tech “mySAP Customer Relationship Management enables standardized and integrated processes, resulting in more efficient and fully transparent customer services.” Ingo Lampe, Head of e-Business, GESIS Gesellschaft für Informationssysteme mbH GESIS Germany GESIS Gesellschaft für Informationssysteme mbH, based in Salzgitter, Germany, designs and maintains the IT systems used by the €7 billion Salzgitter Group, one of Europe’s top steel technology corporations. To ensure rapid and seamless customer service through its user help desk, GESIS relies on the mySAP™ Customer Relationship Management application. GESIS Gesellschaft für Informationssysteme mbH www.gesis.de More information available on inserted CD !! 38
  39. 39. AT A GLANCE Solution Focus SAP® Service and Asset Management – IT service and asset management Project Objectives • Develop standardized and integrated processes for efficient and transparent customer services • Integrate customers and partners into the service process via the Internet Why SAP • Enables company to leverage existing SAP software environment • Offers flexible and future-proof functionality • Easily integrates with both SAP and non-SAP software KEY BENEFITS • Enabled rapid access to all necessary information for processing customer transactions • Increased transparency of processes and services for customers, employees, and partners • Enhanced customer satisfaction as a result of improved services 39
  40. 40. Public Sector “SAP software enables us to improve ICT support, asset utilization, project management, and purchasing efficiency – while lowering cost of ownership.” Julie Holmes, Head of Information Technology and Customer Services, Herefordshire Council HEREFORDSHIRE COUNCIL United Kingdom Herefordshire Council, in Hereford, England, provides the full range of local authority services to the citizens of Herefordshire. By using SAP® software, the council’s information and communications technology (ICT) division has improved user support, enhanced asset and project management, and cut procurement costs. Since the implementation, the help desk – using the customer service functionality in SAP Service and Asset Management – has greatly enhanced its efficiency. In addition to reducing lost calls by 50% and improving customer service, the division is now saving 117 person-days each year. Herefordshire Council www.herefordshire.gov.uk More information available on inserted CD !! 40
  41. 41. AT A GLANCE Solution Focus SAP Service and Asset Management – IT service and asset management Project Objectives • Replace information and communications technology (ICT) division’s 23 legacy systems with single, integrated, scalable technology platform • Integrate help desk and back-office functions using end-to-end, workflow-routed processes • Improve value of purchasing spend and introduce self-service procurement to cut purchasing costs • Reduce errors caused by manual and paper-based systems Why SAP Scored best for cost and functionality in competitive tender involving other leading vendors KEY BENEFITS • Lost calls to help desk cut by 50%, saving 117 person-days each year • ICT division on track to achieve IT Infrastructure Library compliance for service delivery • Improved reliability and reduced downtime due to better asset management • 20% more projects managed with fewer resources • SAP E-Procurement application streamlines ICT purchasing and is set to save equivalent of 111 person-days each year in administration effort 41
  42. 42. Chemicals “With mySAP PLM, we were able to implement a transparent and effective IT service and asset management system. The solution is helping us significantly improve the quality of our services.” Dr. Ulrich Lamp, CEO, data process GmbH K+S GROUP Germany The K+S Group – a global supplier of specialized fertilizers based in Kassel, Germany – recognized the importance of providing first-class IT support to its employees to increase error logging accuracy and enable sustained growth. The group deployed the mySAP™ Product Lifecycle Management (mySAP PLM) application for IT service and asset man- agement. K+S Group now maintains its hardware and software centrally, has even more effective help desk support, boasts increased cost transparency, and offers efficient, high-quality service. K+S Group www.k-plus-s.com More information available on inserted CD !! 42
  43. 43. AT A GLANCE Solution Focus SAP® Service and Asset Management – IT service and asset management Project Objectives • Increase efficiency by logging errors centrally • Implement centralized hardware maintenance Why SAP • Years of excellent experience with SAP software • High degree of buy-in with familiar SAP software maintenance management functions KEY BENEFITS • Centralized error logging and hardware maintenance • Simplified activity allocation and transparent IT processes with respect to costs and benefits – due to direct integration with controlling and accounting • Timely adjustment to customer requirements by means of a scalable infrastructure • Simplified use and process management thanks to a single point of entry for all activities and a uniform interface • No more process disruptions or data redundancy • IT support for twice as many company computers with same number of IT department employees • Shorter processing times and fewer errors because of centralized logging of error messages 43
  44. 44. Insurance “The SAP software–based solution fully meets our expectations. We now have a precise overview of what equipment we have, where it is located, and who is using it.” Artur von Römer, Project Manager for SAP Logistics, Munich Re Group MUNICH RE GROUP Germany Munich Re Group, based in Munich, Germany, was established in 1880 as one of the world’s first independent reinsurers. Today, this top reinsurance company has gross premiums of over €24 billion and offers coverage for property, casualty, life, and health, and for such diverse risks as fire, climate change, genetic engineering, and even IT failure. To improve business transparency and data quality, as well as process automation, the Munich Re Group leveraged IT asset and service management functionality that is standard in SAP® software to create a tailor-made solution. This global leader in reinsurance can now manage its computing resources with much greater transparency and control. Munich Re Group www.munichre.com More information available on inserted CD !! 44
  45. 45. AT A GLANCE Solution Focus SAP Service and Asset Management – IT service and asset management Project Objectives • Integrate new SAP software–based solution tightly with other systems • Consolidate IT-related data centrally and make it available to all areas involved in procurement and asset management • Improve software license management Why SAP Company’s strategic commitment to SAP software KEY BENEFITS • Support for end-to-end management of the IT life cycle • Increased automation and streamlined processes from procurement to disposal • Efficient license management and reporting • Full cost control • Improved visibility 45
  46. 46. 46
  47. 47. SAP® SERVICE AND ASSET MANAGEMENT – SERVICE MANAGEMENT 47
  48. 48. Telecommunications “Our systems did not have the capability to capture a unique or unified view of our customers. They could just not support any of the necessary tasks. We needed to invest in a very robust CRM system. That’s how we ended up with mySAP CRM.” Sunil Gambhir, Chief Operating Officer, Avaya GlobalConnect Ltd. AVAYA GLOBALCONNECT India Avaya GlobalConnect Ltd. plans to become India’s leading provider of converged communi- cations business solutions for enterprises. To increase its competitive edge, Avaya decided to refocus from manufacturing to a customer-centered outlook and selected the mySAP™ Customer Relationship Management (mySAP CRM) application to support this goal. It now uses mySAP CRM to manage the complete presales cycle, as well as service calls, warranties and contracts, and billing processes. The interaction center and customer self- service functionality add significantly to customer satisfaction. Avaya expects to realize a 129% internal rate of return with mySAP CRM at the end of 2 years. Avaya GlobalConnect Ltd. www.avayaglobalconnect.com More information available on inserted CD !! 48
  49. 49. AT A GLANCE Solution Focus SAP® Service and Asset Management – service management Project Objective Refocus organization and increase its competitive edge Why SAP Homegrown systems unable to capture a comprehensive, unified view of company’s customers KEY BENEFITS • Improved service for channel partners • Enhanced customer service and greater customer satisfaction • Sharper competitive edge • 129% internal rate of return at the end of 2 years 49
  50. 50. High Tech “We recognized that our ultimate goal was to become a solutions provider for each customer while doing things efficiently as an organization.” Jan Pope, CIO, Avid Technology Inc. AVID TECHNOLOGY United States Massachusetts-based high-tech pioneer Avid Technology Inc., with 2,684 employees and 2004 revenues of US$589.6 million, creates digital video, audio, and 3-D production systems. As the company has grown more complex, management recognized that to continue serving existing customers and build profitable new customer relationships, Avid needed to consolidate customer data and streamline its internal technology infrastructure. It chose the mySAP™ Customer Relationship Management application to fuse its business applications into a single, integrated user interface that enables customer-facing personnel to efficiently track leads, measure campaign effectiveness, and view customer data. Avid Technology Inc. www.avid.com More information available on inserted CD !! 50
  51. 51. AT A GLANCE Solution Focus SAP® Service and Asset Management – service management Project Objectives • Consolidate business applications into a single, integrated user interface • More efficiently track lead, measure campaign effectiveness, and view customers’ purchase histories and support contract status • Increase productivity by centralizing customer data and standardizing customer-facing processes Why SAP • Provided a consolidated technology infrastructure supported by a single provider • Leveraged the company’s investment in SAP software KEY BENEFITS • Achieved internal rate of return on investment of 68% • Decreased 2004 IT operating budget by more than half • Increased campaign reach, contributing US$1.85 million in revenue enhancement 51
  52. 52. Professional Services “Our communication center works more efficiently, the service technicians at Bosch Thermotechnik are optimally deployed, and customers are even more satisfied.” René Morgenstern, Project Manager, Bosch Communication Center BOSCH COMMUNICATION CENTER Germany Over 120 customers from various industries rely on Bosch Communication Center’s European network, one of the top providers of outsourced call-center services. The service provider handles all activities for the thermo technology division of the Bosch group, including phone support, service management, and resource planning for service techni- cians. Bosch turned to the mySAP™ Customer Relationship Management (mySAP CRM) application to sharpen its customer focus and improve its call-center productivity at the same time. The company has achieved both goals and has significantly optimized use of agents’ and service technicians’ time. Thanks to greater productivity in resource planning and operations, Bosch expects ROI for mySAP CRM in 2.5 years. Bosch Communication Center www.boschcommunicationcenter.com More information available on inserted CD !! 52
  53. 53. AT A GLANCE Solution Focus SAP® Service and Asset Management – service management Project Objectives • Present 1 face to customers • Increase percentage of problems solved in 1 call – for one-call-does-it-all service • Greater efficiency in scheduling appointments • Cut time for scheduling appointments by 50% • Increase efficiency of field technicians, so they spend less time on the road and complete more jobs per day Why SAP • Easy integration with existing SAP solutions • Complete customer and device history for a comprehensive view of customers KEY BENEFITS • Planning productivity increased by 50% • Service appointments made during initial customer call • Optimal deployment of field service personnel • Return on investment in 2.5 years 53
  54. 54. High Tech “The valuable customer feedback that we can now report and analyze from mySAP CRM and SAP BW allows us to recognize quality issues and take corrective action sooner to reduce returns and customer calls and improve our customer satisfaction.” Charles Stadler, Vice President of National Service, Brother International Corporation BROTHER INTERNATIONAL United States Bridgewater, N.J.–based Brother International Corporation is the U.S. subsidiary of Nagoya, Japan–based Brother Industries Ltd. The company sells printers, faxes, and multifunction products and has revenue in excess of US$1 billion. Seeking to improve its call-center efficiency and customer relationship management (CRM) in general, Brother installed an integrated CRM and business intelligence solution from SAP to address quality issues, reduce returns and customer calls, and build customer satisfaction. Giving customers Web-based self-service lets Brother cut the time needed to service end users and dealers by 40% and 50% respectively, for respective savings of $1.80 and $3.50 per call processed. Brother International Corporation www.brother.com More information available on inserted CD !! 54
  55. 55. AT A GLANCE Solution Focus SAP® Service and Asset Management – service management Project Objectives • Improve customer interactions • Reduce costs of the campaigns • Reduce average time spent on calls Why SAP • Ease of integration with existing SAP software environment • SAP track record deploying customer relationship management software KEY BENEFITS • Ability to generate campaigns quickly • Reduced rate of returns and substantial cost savings • Improved interactions with customers and greater customer satisfaction • Rapid return on investment • More efficient customer service processes and streamlined complaint management • Reduction in call-center training time • Less stress on employees • Lower IT maintenance costs 55
  56. 56. Industrial Machinery and Components “With mySAP CRM, we are more streamlined, we move faster, and the information we provide to the customer is of higher quality.” Karsten Becker, Manager of Electronic Business, Fabio Perini S.p.A. FABIO PERINI Italy Fabio Perini S.p.A., based in Lucca, Italy, is a leading producer of tissue-converting machinery for products such as toilet rolls and kitchen towels. It is a global company with 8 manufacturing units, 14 sales organizations, 3,000 customers, a 120-person sales force, and 200-person service team. Fabio Perini sells 230,000 different spare parts. Skilled specialists working on a centralized hotline take customer calls from around the world and use the activity management functionality in the mySAP™ Customer Relationship Management application to access business partner, machine, and configuration infor- mation; document the problem; and then solve it or transfer the call to the technical or spares department. Fabio Perini S.p.A. www.fp.kpl.net More information available on inserted CD !! 56
  57. 57. AT A GLANCE Solution Focus SAP® Service and Asset Management – service management (part of the larger customer relationship management [CRM] implementation built around mobile sales) Project Objective Gain control of complex sales and service networks Why SAP • Easy integration with existing SAP software • Functionally equivalent or superior to stand-alone CRM solutions • Ability to support core software platform and help determine future corporate direction KEY BENEFITS • Provided sales and service with a complete view of customers, markets, and products • Streamlined operations • Provided higher-quality information to customers • Reduced business-user workload with online spare-parts shop • Consolidated sales data for central forecasting • Enabled dedicated, online link to key customers, resulting in preferred supplier status 57
  58. 58. Automotive “The functionality in this solution is very straightforward. We knew what we wanted, and that’s exactly what we got from the mySAP CRM application.” Stephan Cartier, IT Director, Motovan Corporation MOTOVAN Canada Motovan Corporation, headquartered in Boucherville, Quebec, supplies aftermarket replace- ment parts and accessories to snowmobile, motorcycle, and all-terrain vehicle dealers. To enhance customer service for its dealer network while at the same time controlling costs, it selected the mySAP™ Customer Relationship Management (mySAP CRM) application. The company used the software to create a successful, revenue-enhancing online presence. The online ordering functionality in mySAP CRM allows Motovan to provide better customer service, improves the quality and accessibility of dealer information, and opens new growth opportunities without increasing support costs. Motovan Corporation www.motovan.com More information available on inserted CD !! 58
  59. 59. AT A GLANCE Solution Focus SAP® Service and Asset Management – service management Project Objectives • Implement an online sales and service presence that provides extended customer service without increasing costs or staffing • Integrate new solution with existing SAP solutions, including sales and distribution, financials, and materials management Why SAP • Functionality to create an online presence without substantial up-front fees or ongoing maintenance investment • Straightforward functionality • Acceptable total cost of ownership • Easy integration with existing SAP solutions KEY BENEFITS • Enhanced customer service through online presence • Improved quality and accessibility of information • New growth opportunities with lower support costs 59
  60. 60. Utilities “Thanks to SAP solutions, many duplicate processes could be eliminated, and the quality of information has improved drastically.” Geuje van Dijk, Program Manager, Vitens NV VITENS The Netherlands In 2002, 3 companies merged to form 1 water supply company called Vitens NV, headquartered in Apeldoorn, the Netherlands. The company, now the largest of its type in the country, with annual revenue of over €300 million, transports more than 260 million cubic meters of water over 40,000 kilometers of pipeline to 1.6 million homes, companies, and institutions each year. To meet 4 key goals for the merged organization – improve integration, quality, and reliability, and reduce operating costs – Vitens chose to implement SAP® solutions company-wide. The project proved essential in making the merger a success and creating an efficient new business. Vitens NV www.vitens.nl More information available on inserted CD !!! 60
  61. 61. AT A GLANCE Solution Focus SAP® Service and Asset Management – service management Project Objectives • Create a single, integrated IT environment company-wide • Create best-in-class solution with high degree of standardization, centralized logistics, and streamlined IT systems Why SAP • Best-in-class solution • Highest level of standardization • Potential to save costs KEY BENEFITS • ROI expected in 2.5 years • Able to retire old systems and eliminate associated maintenance problems and costs • Number of warehouses reduced from 4 to 1 to centralize logistics • Materials and processes now standardized company-wide • Entire organization now more scalable and flexible for future growth 61
  62. 62. 62
  63. 63. SAP® SERVICE AND ASSET MANAGEMENT – SERVICE PARTS MANAGEMENT 63
  64. 64. Aerospace and Defense “Looking at the overall project, we can save millions of euros in our supply chain using SAP APO.” Olaf Lawrenz, Senior Director, Center of Competence, Airbus Spares Support and Services AIRBUS SPARES SUPPORT AND SERVICES Germany The right spare part must always be quickly available in the right place – and at the lowest possible cost. Within Airbus S.A.S., this huge task is handled by the Airbus Spares Support and Services division (Airbus Spares), based in Hamburg-Fuhlsbüttel, Germany. In total, Airbus’s database contains 2 million different spare parts. Airbus Spares found the ideal IT support in the SAP® Advanced Planning & Optimization (SAP APO) component, part of the mySAP™ Supply Chain Management application. SAP APO helped Airbus Spares adjust stock levels to reflect actual requirements, shorten delivery times, and cut costs, while optimizing parts storage and staging. Airbus Spares Support and Services www.airbus.com More information available on inserted CD !! 64
  65. 65. AT A GLANCE Solution Focus SAP Service and Asset Management – service parts management Project Objective Optimize requirements planning, procurement, storage, and staging of 2 million spare parts Why SAP • Consultants’ specialized and practical expertise in the industry • Knowledge of products and solutions • Close cooperation between management and application consultants within SAP Consulting KEY BENEFITS • Feasibility of the project proven by a business case created by SAP Consulting • Millions of euros saved in the supply chain • Optimized planning accuracy reduces stock without affecting ability to deliver • ROI expected within 1.3 years 65
  66. 66. Logistics Services Providers “SAP brought a genuine desire to make sure the software not only met the needs of Cat Logistics but was also a best-in-class solution for the industry as a whole.” Kevin Nelson, Development Manager, Caterpillar Logistics Services Inc. CATERPILLAR LOGISTICS SERVICES United States Caterpillar Logistics Services Inc. (Cat Logistics), based in Morton, Ill., provides integrated logistics solutions to global companies in a variety of industries, operating over 105 offices and facilities in 25 countries on 6 continents. The aftermarket parts business is key for the company, which manages some 25 million SKUs annually. When Cat Logistics decided to move its aftermarket parts operation to a next-generation platform, it joined forces with Ford Motor Company and SAP to develop a powerful service parts management application. Now part of SAP® Service and Asset Management, the software is helping the company stay on the cutting edge. Caterpillar Logistics Services www.catlogistics.com More information available on inserted CD !!! 66
  67. 67. AT A GLANCE Solution Focus SAP Service and Asset Management – service parts management Project Objectives • Move away from in-house software development • Provide the functionality and power to manage complex service parts supply chains • Implement Web-enabled, standard technology Why SAP Long-term stability of SAP as a company – as well as its industry and supply chain knowledge and global perspective and support KEY BENEFITS • Expected 25% to 50% improvement in warehouse productivity • Expected 5% to 10% improvement in fill rates • Expected 15% to 25% reduction in inventory • Expected 20% to 30% reduction in IT support costs • More time for IT staff to spend on customer service and integration 67
  68. 68. Index 70
  69. 69. 71
  70. 70. www.sap.com/contactsap 50 082 119 (06/11) © 2006 by SAP AG. All rights reserved. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. Printed on environ- mentally friendly paper. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
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