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Management INLS 227 Fall 2002
Owner v. Manager <ul><li>Owner  </li></ul><ul><ul><li>“ran his own business” </li></ul></ul><ul><ul><li>managed business a...
Management <ul><li>Manager </li></ul><ul><ul><li>Not owner </li></ul></ul><ul><ul><li>Was subservient to owner </li></ul><...
The Professional Manager <ul><li>Professional Management Programs </li></ul><ul><ul><ul><li>Wharton Business School 1881 <...
Business Management  <ul><li>Finance </li></ul><ul><li>Manufacturing </li></ul><ul><li>Purchasing, transportation, and phy...
Management - Finance <ul><li>Role </li></ul><ul><ul><li>Translates all information into financial, bottom line. </li></ul>...
Finance Organization Chart   Middle to Large Organization
Manufacturing <ul><li>Planning a manufacturing organizational structure </li></ul><ul><ul><ul><li>Develop strategy and goa...
Manufacturing <ul><li>Materials management </li></ul><ul><ul><ul><li>Planning of production and materials </li></ul></ul><...
Purchasing  <ul><li>Originally, the “purchasing agent” </li></ul><ul><li>Importance transitioned it to purchasing manager ...
Physical Distribution <ul><li>Gets the finished product to the right place, at the right time, in the right condition, and...
Human Resources Management <ul><li>Locating, appraising, selecting, and placing employees in a timely and efficient manner...
Human Resources Management <ul><li>Importance of compliance with government regulations </li></ul><ul><ul><li>1960’s the g...
HR Compliance <ul><li>Documentation and Records </li></ul><ul><ul><li>Federal statutes and regulations require maintenance...
HR Compliance <ul><li>Fair Labor Standards Act  FLSA </li></ul><ul><li>Civil Rights Act of 1964 – Title VII </li></ul><ul>...
Human Resources Management <ul><li>SALARY ADMINISTRATION </li></ul><ul><li>Employee Compensation </li></ul><ul><ul><li>Ben...
Human Resources Management <ul><li>Employee Benefits </li></ul><ul><ul><li>Def: additional compensation or pay in the form...
Human Resources Management <ul><li>Manage Executive Compensation </li></ul><ul><ul><li>Base salary, annual incentive award...
Human Resources Management <ul><li>Training and Development </li></ul><ul><ul><li>Different from school training – adult t...
Human Resources Management <ul><li>Performance Appraisal </li></ul><ul><li>Employee Relations- quality of work, employee h...
Key Resources for HR <ul><li>Databases </li></ul><ul><li>CCH Health and Human Resources Management </li></ul><ul><li>BNA H...
Key Resources for HR <ul><li>Internet Resources </li></ul><ul><ul><li>Department of Labor </li></ul></ul><ul><ul><li>Burea...
Key Resources for HR <ul><li>Magazines and Journals </li></ul><ul><ul><li>HR Focus </li></ul></ul><ul><ul><li>HRMagazine <...
Key Resources for HR <ul><li>Associations </li></ul><ul><ul><li>Society for Human Resources Management </li></ul></ul><ul>...
Key Resources for HR <ul><li>Books  </li></ul><ul><ul><li>Handbook of Labor Statistics </li></ul></ul><ul><ul><li>American...
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  1. 1. Management INLS 227 Fall 2002
  2. 2. Owner v. Manager <ul><li>Owner </li></ul><ul><ul><li>“ran his own business” </li></ul></ul><ul><ul><li>managed business and people </li></ul></ul><ul><ul><li>Played a big part in running daily activities </li></ul></ul><ul><ul><li>Opened and closed shop </li></ul></ul><ul><ul><li>Had one building </li></ul></ul><ul><ul><li>Made those deposits to the bank </li></ul></ul>
  3. 3. Management <ul><li>Manager </li></ul><ul><ul><li>Not owner </li></ul></ul><ul><ul><li>Was subservient to owner </li></ul></ul><ul><ul><li>Managed the daily activities </li></ul></ul>
  4. 4. The Professional Manager <ul><li>Professional Management Programs </li></ul><ul><ul><ul><li>Wharton Business School 1881 </li></ul></ul></ul><ul><ul><ul><li>Harvard Business School 1908 </li></ul></ul></ul><ul><ul><ul><li>NYU Business School 1918 </li></ul></ul></ul><ul><li>Three factors around this time leading to professional management status: </li></ul><ul><ul><ul><li>Growth of big business </li></ul></ul></ul><ul><ul><ul><li>Separation of ownership from management </li></ul></ul></ul><ul><ul><ul><li>Development of a transferable body of management knowledge </li></ul></ul></ul>
  5. 5. Business Management <ul><li>Finance </li></ul><ul><li>Manufacturing </li></ul><ul><li>Purchasing, transportation, and physical distribution </li></ul><ul><li>Human Resources Management </li></ul><ul><li>Employee Benefits </li></ul><ul><li>Technology </li></ul><ul><li>Administrative Systems </li></ul>
  6. 6. Management - Finance <ul><li>Role </li></ul><ul><ul><li>Translates all information into financial, bottom line. </li></ul></ul><ul><ul><li>Managing money </li></ul></ul><ul><li>Responsibilities of the Chief Financial Officer </li></ul><ul><ul><li>Sets financial and financing policies </li></ul></ul><ul><ul><li>Provides measurements </li></ul></ul><ul><ul><li>Plans annual and long range goals </li></ul></ul><ul><ul><li>Evaluates economic trends </li></ul></ul><ul><ul><li>May also be chief investment officer – setting investment policies </li></ul></ul>
  7. 7. Finance Organization Chart Middle to Large Organization
  8. 8. Manufacturing <ul><li>Planning a manufacturing organizational structure </li></ul><ul><ul><ul><li>Develop strategy and goals </li></ul></ul></ul><ul><ul><ul><li>Assign people to structure </li></ul></ul></ul><ul><li>Manpower planning and performance </li></ul><ul><ul><ul><li>wages </li></ul></ul></ul><ul><ul><ul><li>labor </li></ul></ul></ul><ul><li>Manufacturing processes </li></ul><ul><ul><ul><li>process design </li></ul></ul></ul><ul><ul><ul><li>planning manufacturing/production systems </li></ul></ul></ul>
  9. 9. Manufacturing <ul><li>Materials management </li></ul><ul><ul><ul><li>Planning of production and materials </li></ul></ul></ul><ul><ul><ul><li>Evaluation </li></ul></ul></ul><ul><li>Materials handling & warehousing </li></ul><ul><ul><ul><li>basic handling principles </li></ul></ul></ul><ul><ul><ul><li>equipment and systems for handling </li></ul></ul></ul><ul><ul><ul><li>planning the warehouse </li></ul></ul></ul><ul><li>Quality management </li></ul><ul><ul><li>Quality Control </li></ul></ul><ul><ul><li>Vendor quality </li></ul></ul><ul><ul><li>Customer feedback information </li></ul></ul><ul><li>Facilities management </li></ul><ul><ul><li>Location </li></ul></ul><ul><ul><li>Plant capacity, layout, equipment installation </li></ul></ul><ul><ul><li>Automation </li></ul></ul>
  10. 10. Purchasing <ul><li>Originally, the “purchasing agent” </li></ul><ul><li>Importance transitioned it to purchasing manager </li></ul><ul><li>Inventory control </li></ul><ul><ul><li>Just-in-time </li></ul></ul><ul><li>Purchasing of capital equipment </li></ul><ul><li>Great place for cost cutting </li></ul>
  11. 11. Physical Distribution <ul><li>Gets the finished product to the right place, at the right time, in the right condition, and at the right cost for customer sales </li></ul><ul><li>Acts as buffer between production of product and the customers or market for the product by maintaining inventories, transportation, operating the warehousing facilities </li></ul><ul><li>Acts in support and in complement with production, marketing, sales </li></ul>
  12. 12. Human Resources Management <ul><li>Locating, appraising, selecting, and placing employees in a timely and efficient manner </li></ul><ul><li>Requires integration of dynamics of organization, awareness of long-term strategic plans of the organization, </li></ul><ul><li>Statistical data on separations, promotions, demotions, hires </li></ul><ul><li>Use of computer technology critical </li></ul><ul><ul><li>PeopleSoft, HRNetSource </li></ul></ul>
  13. 13. Human Resources Management <ul><li>Importance of compliance with government regulations </li></ul><ul><ul><li>1960’s the gov’t focused on the workplace as the arena for for social change </li></ul></ul><ul><ul><li>Amount of regulations had profoundly affected the organization and responsibilities of HR. </li></ul></ul>
  14. 14. HR Compliance <ul><li>Documentation and Records </li></ul><ul><ul><li>Federal statutes and regulations require maintenance of records for varying periods of time. </li></ul></ul><ul><li>nonexempt employees records kept for 3 yrs </li></ul><ul><li>involuntary terminations – 6 months </li></ul><ul><li>Occupational Safety and Health Act (OSHA) records kept for 5 yrs – required for work-related deaths, injuries, illnesses </li></ul>
  15. 15. HR Compliance <ul><li>Fair Labor Standards Act FLSA </li></ul><ul><li>Civil Rights Act of 1964 – Title VII </li></ul><ul><li>Employee Retirement Income Security Act ERISA </li></ul><ul><li>Occupational Safety and Health Act OSHA </li></ul><ul><li>Affirmative Action </li></ul><ul><li>Family and Medical Leave Act 1993 FMLA </li></ul><ul><li>Americans with Disabilities Act 1992 ADA </li></ul><ul><li>Consolidated Omnibus Budget Reconciliation Act COBRA </li></ul><ul><li>Equal Employment Opportunity Commission EEOC </li></ul>
  16. 16. Human Resources Management <ul><li>SALARY ADMINISTRATION </li></ul><ul><li>Employee Compensation </li></ul><ul><ul><li>Benefits </li></ul></ul><ul><ul><li>Bonus, Incentive awards </li></ul></ul><ul><ul><li>Direct pay - largest portion of compensation costs </li></ul></ul><ul><li>Must develop pay structures </li></ul><ul><ul><li>Market value,job pricing,evaluation structures (points system) </li></ul></ul><ul><li>Strategy to determine increases </li></ul><ul><ul><li>Merit, inflation, across-the-board, </li></ul></ul>
  17. 17. Human Resources Management <ul><li>Employee Benefits </li></ul><ul><ul><li>Def: additional compensation or pay in the form of vacations, sick leave, social security, pensions… </li></ul></ul><ul><ul><ul><li>Life insurance, medical insurance, profit sharing, pension, SS, discounts, sick, vacation, rest periods, relocation expenses, counseling, credit unions… </li></ul></ul></ul>
  18. 18. Human Resources Management <ul><li>Manage Executive Compensation </li></ul><ul><ul><li>Base salary, annual incentive awards and bonuses, long-teem incentives, stock options, special stock, supplemental pension plans,, perquisites [car, office, plane, medical, club memberships, in-town apt,. Sabbatical leaves… </li></ul></ul>
  19. 19. Human Resources Management <ul><li>Training and Development </li></ul><ul><ul><li>Different from school training – adult training needs </li></ul></ul><ul><ul><li>Learner involvement, tailored learning activities, informal, manageable units, applied </li></ul></ul><ul><ul><li>Employee training v. Management training </li></ul></ul><ul><ul><li>Evaluation of training is important </li></ul></ul><ul><ul><li>Training cost money! </li></ul></ul>
  20. 20. Human Resources Management <ul><li>Performance Appraisal </li></ul><ul><li>Employee Relations- quality of work, employee health </li></ul><ul><li>Labor Relations </li></ul><ul><li>Safety </li></ul><ul><li>Security </li></ul>
  21. 21. Key Resources for HR <ul><li>Databases </li></ul><ul><li>CCH Health and Human Resources Management </li></ul><ul><li>BNA Human Resources Library </li></ul><ul><li>ABI-Inform </li></ul><ul><li>LexisNexis Academic </li></ul><ul><li>Business Source Elite </li></ul><ul><li>Best Practices Database </li></ul><ul><li>Dissertation Abstracts Online </li></ul><ul><li>Wall Street Journal </li></ul>
  22. 22. Key Resources for HR <ul><li>Internet Resources </li></ul><ul><ul><li>Department of Labor </li></ul></ul><ul><ul><li>Bureau of Labor Statistics </li></ul></ul><ul><ul><li>National Labor Relations Board </li></ul></ul><ul><ul><li>U.S. Census </li></ul></ul><ul><ul><li>Report on the American Workforce </li></ul></ul><ul><ul><li>National Compensation Surveys </li></ul></ul><ul><ul><li>Employee Benefits Survey </li></ul></ul><ul><ul><li>Training Supersite from Training Magazine </li></ul></ul>
  23. 23. Key Resources for HR <ul><li>Magazines and Journals </li></ul><ul><ul><li>HR Focus </li></ul></ul><ul><ul><li>HRMagazine </li></ul></ul><ul><ul><li>Human Resource Development Quarterly </li></ul></ul><ul><ul><li>Human Resource Management </li></ul></ul><ul><ul><li>Monthly Labor Review </li></ul></ul><ul><ul><li>Personnel Psychology </li></ul></ul><ul><ul><li>Research in Personnel and Human Resources Management </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Workforce </li></ul></ul>
  24. 24. Key Resources for HR <ul><li>Associations </li></ul><ul><ul><li>Society for Human Resources Management </li></ul></ul><ul><ul><li>American Society for Training & Development </li></ul></ul>
  25. 25. Key Resources for HR <ul><li>Books </li></ul><ul><ul><li>Handbook of Labor Statistics </li></ul></ul><ul><ul><li>American Salaries and Wage Survey </li></ul></ul><ul><ul><li>Human Resources Yearbook </li></ul></ul><ul><ul><li>The ASTD Training and Development Yearbook </li></ul></ul><ul><ul><li>Deskbook Encyclopedia of Employment Law </li></ul></ul><ul><ul><li>The Executive Handbook on Compensation: linking strategic rewards to business performance </li></ul></ul><ul><ul><li>The Performance Management Pocketbook </li></ul></ul>
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