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Transcript

  • 1. Management INLS 227 Fall 2002
  • 2. Owner v. Manager
    • Owner
      • “ran his own business”
      • managed business and people
      • Played a big part in running daily activities
      • Opened and closed shop
      • Had one building
      • Made those deposits to the bank
  • 3. Management
    • Manager
      • Not owner
      • Was subservient to owner
      • Managed the daily activities
  • 4. The Professional Manager
    • Professional Management Programs
        • Wharton Business School 1881
        • Harvard Business School 1908
        • NYU Business School 1918
    • Three factors around this time leading to professional management status:
        • Growth of big business
        • Separation of ownership from management
        • Development of a transferable body of management knowledge
  • 5. Business Management
    • Finance
    • Manufacturing
    • Purchasing, transportation, and physical distribution
    • Human Resources Management
    • Employee Benefits
    • Technology
    • Administrative Systems
  • 6. Management - Finance
    • Role
      • Translates all information into financial, bottom line.
      • Managing money
    • Responsibilities of the Chief Financial Officer
      • Sets financial and financing policies
      • Provides measurements
      • Plans annual and long range goals
      • Evaluates economic trends
      • May also be chief investment officer – setting investment policies
  • 7. Finance Organization Chart Middle to Large Organization
  • 8. Manufacturing
    • Planning a manufacturing organizational structure
        • Develop strategy and goals
        • Assign people to structure
    • Manpower planning and performance
        • wages
        • labor
    • Manufacturing processes
        • process design
        • planning manufacturing/production systems
  • 9. Manufacturing
    • Materials management
        • Planning of production and materials
        • Evaluation
    • Materials handling & warehousing
        • basic handling principles
        • equipment and systems for handling
        • planning the warehouse
    • Quality management
      • Quality Control
      • Vendor quality
      • Customer feedback information
    • Facilities management
      • Location
      • Plant capacity, layout, equipment installation
      • Automation
  • 10. Purchasing
    • Originally, the “purchasing agent”
    • Importance transitioned it to purchasing manager
    • Inventory control
      • Just-in-time
    • Purchasing of capital equipment
    • Great place for cost cutting
  • 11. Physical Distribution
    • Gets the finished product to the right place, at the right time, in the right condition, and at the right cost for customer sales
    • Acts as buffer between production of product and the customers or market for the product by maintaining inventories, transportation, operating the warehousing facilities
    • Acts in support and in complement with production, marketing, sales
  • 12. Human Resources Management
    • Locating, appraising, selecting, and placing employees in a timely and efficient manner
    • Requires integration of dynamics of organization, awareness of long-term strategic plans of the organization,
    • Statistical data on separations, promotions, demotions, hires
    • Use of computer technology critical
      • PeopleSoft, HRNetSource
  • 13. Human Resources Management
    • Importance of compliance with government regulations
      • 1960’s the gov’t focused on the workplace as the arena for for social change
      • Amount of regulations had profoundly affected the organization and responsibilities of HR.
  • 14. HR Compliance
    • Documentation and Records
      • Federal statutes and regulations require maintenance of records for varying periods of time.
    • nonexempt employees records kept for 3 yrs
    • involuntary terminations – 6 months
    • Occupational Safety and Health Act (OSHA) records kept for 5 yrs – required for work-related deaths, injuries, illnesses
  • 15. HR Compliance
    • Fair Labor Standards Act FLSA
    • Civil Rights Act of 1964 – Title VII
    • Employee Retirement Income Security Act ERISA
    • Occupational Safety and Health Act OSHA
    • Affirmative Action
    • Family and Medical Leave Act 1993 FMLA
    • Americans with Disabilities Act 1992 ADA
    • Consolidated Omnibus Budget Reconciliation Act COBRA
    • Equal Employment Opportunity Commission EEOC
  • 16. Human Resources Management
    • SALARY ADMINISTRATION
    • Employee Compensation
      • Benefits
      • Bonus, Incentive awards
      • Direct pay - largest portion of compensation costs
    • Must develop pay structures
      • Market value,job pricing,evaluation structures (points system)
    • Strategy to determine increases
      • Merit, inflation, across-the-board,
  • 17. Human Resources Management
    • Employee Benefits
      • Def: additional compensation or pay in the form of vacations, sick leave, social security, pensions…
        • Life insurance, medical insurance, profit sharing, pension, SS, discounts, sick, vacation, rest periods, relocation expenses, counseling, credit unions…
  • 18. Human Resources Management
    • Manage Executive Compensation
      • Base salary, annual incentive awards and bonuses, long-teem incentives, stock options, special stock, supplemental pension plans,, perquisites [car, office, plane, medical, club memberships, in-town apt,. Sabbatical leaves…
  • 19. Human Resources Management
    • Training and Development
      • Different from school training – adult training needs
      • Learner involvement, tailored learning activities, informal, manageable units, applied
      • Employee training v. Management training
      • Evaluation of training is important
      • Training cost money!
  • 20. Human Resources Management
    • Performance Appraisal
    • Employee Relations- quality of work, employee health
    • Labor Relations
    • Safety
    • Security
  • 21. Key Resources for HR
    • Databases
    • CCH Health and Human Resources Management
    • BNA Human Resources Library
    • ABI-Inform
    • LexisNexis Academic
    • Business Source Elite
    • Best Practices Database
    • Dissertation Abstracts Online
    • Wall Street Journal
  • 22. Key Resources for HR
    • Internet Resources
      • Department of Labor
      • Bureau of Labor Statistics
      • National Labor Relations Board
      • U.S. Census
      • Report on the American Workforce
      • National Compensation Surveys
      • Employee Benefits Survey
      • Training Supersite from Training Magazine
  • 23. Key Resources for HR
    • Magazines and Journals
      • HR Focus
      • HRMagazine
      • Human Resource Development Quarterly
      • Human Resource Management
      • Monthly Labor Review
      • Personnel Psychology
      • Research in Personnel and Human Resources Management
      • Training
      • Workforce
  • 24. Key Resources for HR
    • Associations
      • Society for Human Resources Management
      • American Society for Training & Development
  • 25. Key Resources for HR
    • Books
      • Handbook of Labor Statistics
      • American Salaries and Wage Survey
      • Human Resources Yearbook
      • The ASTD Training and Development Yearbook
      • Deskbook Encyclopedia of Employment Law
      • The Executive Handbook on Compensation: linking strategic rewards to business performance
      • The Performance Management Pocketbook