ULAB3122 / UHS3022 - Final Exam Paper (2009)

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ULAB3122 / UHS3022 - Final Exam Paper (september 2009) - UTM

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ULAB3122 / UHS3022 - Final Exam Paper (2009)

  1. 1. UTM UNIVERSITI TEKNOLOGI MALAYSIA UN IVERSITI TEKNOLOGI MALAYSIA FINAL EXAMINATION SEMESTER III (SPECIAL EXAMINA TION) 2008/2009 SESSION COURSE CODE UHB 3022 COURSE ENGLISH FOR ORKPLACE COMMUNICAT IO N PROGRAMM E ALLPROGRAM:MES DURATION 1 HO UR -30 M INUTES DATE SEPTEMBER 2009 MARKS 30 INSTRUCTION TO CANDIDATES: Answer ALL parts in the answer booklet provided . Part 1 : I0 marks Part II : 20 mark s THI S EXAMINATION PAPER CONSISTS OF ~ PRINTE D PAG ES (INCL UDING THIS PAGE ).
  2. 2. U M School of Professional and Continuing Education (SPACE) UNI VERsm TEKOOLOG MALAYSIA I Semua Pelajar Un ive rs iti Teknologi Malaysia SaudaraZi, PERINGATAN AKHIR PEPERIKSAAN Selamat menduduki Peperiks aan Khas Semester III, 2008 / 2009. Saudara/I adalah DIINGATKAN u ntu k m em a tu h i peratu ran dan tat a tertib peperi k saan yang telah diteta pkan . Pihak Un ivers iti amat m e m an d ang bcrat eli atas kesalahan akademik (se perti meniru, membawa masuk apa-apa dokumen/ kertas ke dalam bilik peperiksaan, menulis ap a-ap a maklumat atau ga mbar rajah di mana-mana bahagian tubuh atau tangan atau pakaian dan sebaqairuja atau berhubung dengan mana-mana pelajar lain melalui apa carapun atau dilihat dan boleh d itaf s irk an sebagai cuba menipu dan seumpamanya) yang dilalrukan oleh pelajar. 2. Tindakan tatatertib boleh dike n akan ke ata s mana -m ana pelajar yang di tangkap kerana k esalahan seperti di atas dan j ika di s abit ke salahan boleh dihukum melalui Peruntukan Kaedah 48, Sahagian V, Tatacara Ta tatertib, Kaedah -Kaedah Un ive r siti Teknologi Malaysia (Ta ta ter ti b Pelaj ar-Pelajar) 1999, yang m em bawa huku m an maksima seperti "digan tung da ripa da pengajian" atau "dipecat" dari Un iversiti Teknologi Malaysia . Hukuman juga boleh b erda s arkan Pe ra tu ran Ak a dem ik, UTM Saha gian XIII yang m embawa hukuman m aks ima "membatalkan ke put us an keseluruban peperiksaan da n diberbentikan daripada pe ngajian" . 3. Pihak Universiti tidak tera gak-agak untuk m en gambil tindakan dan menj atuhkan hukuman m aks im a jika sau dara / I did a p ati b ersalah dalam melakukan penyelewengan akademi k. Sekian. DEKA N Sekolah Pendidikan Pr ofesion al dan Pend idik an Ber terus an Un iver s iti Telmologi Malaysia 25 OGOS 20 0 9
  3. 3. PART I (10 marks) Instruction: Read the situation given and answer the follow ing tas k. Situation You are the Manager of a hyperrnarket at Kota Perdana selling a range of item s from household goods to groceries, electrical appliances and clothes. The building is a non­ smoking area, and staff are only allowed to smoke outsi de the building. Th us, for staff who smoke, they generally do so behind the store roo m. However, right next to the store room is the back entrance to the adjoining shop. The ow ner of the shop has complained abo ut the cigarette butts and rubbish that are often left on the floor outside the back entrance of his shop. To address this problem, you have arranged for two containers to be used as an ashtray and a garbage bin to be placed near the store room. Task Based on the situation given abov e, write a memo to your staff Note: Marks will be deducted for direct lifting of sentences from the given situation. 2
  4. 4. PART II (20 marks) Instruction: Read the situation given and answer the followi ng task . Situation You are the Public Relations Officer at Colombus Sdn. Bhd. Your company will be organ ising a Fami ly Day on 1 I October 200 9. The company has identified 15 staff membe rs who have shown excellent work for 2008. You have been assigned to buy gifts to be presented as a token of appreciatio n from the company. You have decided to purchase watch es and you are interested in the advertisement below : Selko Model LNZ315 • 23 jewel au tomatic, self-winding mechanical movement • No batteries to change • Convenient day and date display • Water and scratch resistant • Solid stainless steel case and br acelet Designed for men and wom en For furth er information, co ntact : Farhana Ab dullah Sales E xecutive Selko Auth orised D ealer 1 Flo or, Block D, G reen Industrial Ar ea, Serene Road, 11900 Penang. www.selko.com Sl Task Based on the advertisement above, write a letter to enqui re abou t the cost and warran ty of the watch. You also need to find out the payment metho d, deliv ery cost and if there are any discounts for large orders. Your letter must be written using the full block style. Note: Marks will be dedu cted for direct lifting of sentences from the given situation. 3

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