ULAB3122 / UHS3022 - Final Exam Paper (september 2009) - UTM

1. UTM
UNIVERSITI TEKNOLOGI MALAYSIA
UN IVERSITI TEKNOLOGI MALAYSIA
FINAL EXAMINATION SEMESTER III
(SPECIAL EXAMINA TION)
2008/2009 SESSION
COURSE CODE
UHB 3022
COURSE
ENGLISH FOR ORKPLACE
COMMUNICAT IO N
PROGRAMM E
ALLPROGRAM:MES
DURATION
1 HO UR -30 M INUTES
DATE
SEPTEMBER 2009
MARKS
30
INSTRUCTION TO CANDIDATES:
Answer ALL parts in the answer booklet provided .
Part 1 : I0 marks
Part II : 20 mark s
THI S EXAMINATION PAPER CONSISTS OF ~ PRINTE D PAG ES
(INCL UDING THIS PAGE ).

2. U M
School of Professional and
Continuing Education
(SPACE)
UNI VERsm TEKOOLOG MALAYSIA
I
Semua Pelajar
Un ive rs iti Teknologi Malaysia
SaudaraZi,
PERINGATAN AKHIR PEPERIKSAAN
Selamat menduduki Peperiks aan Khas Semester III, 2008 / 2009. Saudara/I
adalah DIINGATKAN u ntu k m em a tu h i peratu ran dan tat a tertib peperi k saan
yang telah diteta pkan . Pihak Un ivers iti amat m e m an d ang bcrat eli atas
kesalahan akademik (se perti meniru,
membawa masuk apa-apa
dokumen/ kertas ke dalam bilik peperiksaan, menulis ap a-ap a maklumat atau
ga mbar rajah di mana-mana bahagian tubuh atau tangan atau pakaian dan
sebaqairuja atau berhubung dengan mana-mana pelajar lain melalui apa
carapun atau dilihat dan boleh d itaf s irk an sebagai cuba menipu dan
seumpamanya) yang dilalrukan oleh pelajar.
2.
Tindakan tatatertib boleh dike n akan ke ata s mana -m ana pelajar yang
di tangkap kerana k esalahan seperti di atas dan j ika di s abit ke salahan boleh
dihukum melalui Peruntukan Kaedah 48, Sahagian V, Tatacara Ta tatertib,
Kaedah -Kaedah Un ive r siti Teknologi Malaysia (Ta ta ter ti b Pelaj ar-Pelajar)
1999, yang m em bawa huku m an maksima seperti "digan tung da ripa da
pengajian" atau "dipecat" dari Un iversiti Teknologi Malaysia . Hukuman
juga boleh b erda s arkan Pe ra tu ran Ak a dem ik, UTM Saha gian XIII yang
m embawa hukuman m aks ima "membatalkan ke put us an keseluruban
peperiksaan da n diberbentikan daripada pe ngajian" .
3.
Pihak Universiti tidak tera gak-agak untuk m en gambil tindakan dan
menj atuhkan hukuman m aks im a jika sau dara / I did a p ati b ersalah dalam
melakukan penyelewengan akademi k.
Sekian.
DEKA N
Sekolah Pendidikan Pr ofesion al dan Pend idik an Ber terus an
Un iver s iti Telmologi Malaysia
25 OGOS 20 0 9

3. PART I (10 marks)
Instruction: Read the situation given and answer the follow ing tas k.
Situation
You are the Manager of a hyperrnarket at Kota Perdana selling a range of item s from
household goods to groceries, electrical appliances and clothes. The building is a non­
smoking area, and staff are only allowed to smoke outsi de the building. Th us, for staff
who smoke, they generally do so behind the store roo m. However, right next to the store
room is the back entrance to the adjoining shop. The ow ner of the shop has complained
abo ut the cigarette butts and rubbish that are often left on the floor outside the back
entrance of his shop. To address this problem, you have arranged for two containers to
be used as an ashtray and a garbage bin to be placed near the store room.
Task
Based on the situation given abov e, write a memo to your staff
Note:
Marks will be deducted for direct lifting of sentences from the given situation.
2

4. PART II (20 marks)
Instruction: Read the situation given and answer the followi ng task .
Situation
You are the Public Relations Officer at Colombus Sdn. Bhd. Your company will be
organ ising a Fami ly Day on 1 I October 200 9. The company has identified 15 staff
membe rs who have shown excellent work for 2008. You have been assigned to buy gifts
to be presented as a token of appreciatio n from the company. You have decided to
purchase watch es and you are interested in the advertisement below :
Selko Model LNZ315
•
23 jewel au tomatic, self-winding mechanical movement
• No batteries to change
• Convenient day and date display
• Water and scratch resistant
• Solid stainless steel case and br acelet
Designed for men and wom en
For furth er information, co ntact :
Farhana Ab dullah
Sales E xecutive
Selko Auth orised D ealer
1 Flo or, Block D,
G reen Industrial Ar ea,
Serene Road,
11900 Penang.
www.selko.com
Sl
Task
Based on the advertisement above, write a letter to enqui re abou t the cost and warran ty of
the watch. You also need to find out the payment metho d, deliv ery cost and if there are
any discounts for large orders. Your letter must be written using the full block style.
Note:
Marks will be dedu cted for direct lifting of sentences from the given situation.
3