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ULAB3122 / UHS3022 - Final Exam Paper
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ULAB3122 / UHS3022 - Final Exam Paper

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ULAB3122

ULAB3122

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  • 1. PART I (10 marks) Instruction: Read the situation and complete the task. Situation A senior member of staff in your department, Mr Lee, is retiring. As the secretary, you are responsible to organize a farewell party for him. You have decided to hold the party in a local cafe. You are interested in the following advertisement: Jalan Lok Weng Chee Kampung Baru, Kuala Lumpur 03-2262-6233 Delicious food using fresh ingredients ensures you receive the best quality. Comprised of scrumptious creations including All-Day Breakfasts, Soups and Salads, Gourmet Sandwiches, Hot Kitchen Specials and irresistible dessert cakes, the extensive menu promises to cater to practically every one of your culinary desires, all day long! Task Write a letter to Café asking them to send you details of their food and services. You should enquire about booking tables, menu, payment method, discounts. Your letter must be written using the full block format. Note: Marks will be deducted for direct lifting of sentences from the given situation. 2
  • 2. PART II (5 marks) Instruction: Read the situation and complete the task. Situation You have been invited to attend a 1-day training programme next week. You need to inform your colleague that you are unable to attend your department’s meeting which falls on the same day. Task Write a memo to your colleague informing him about your absence from the meeting. Note: Marks will be deducted for direct lifting of sentences from the given situation. PART III (15 marks) Instruction: Read the situation and complete the task. Situation Two weeks ago you had ordered two laptops from Ergo Computers Sdn. Bhd. The order number was QS3114. Unfortunately, you have been sent the wrong model (QSV3214) and the price quoted is also wrong. You have already called twice to have the matter resolved over the phone. However, nothing has been done to date. Task Write a letter of complaint to the company. Your letter should state your reasons for writing, what you want to complain about, and what you would like Ergo Computers Sdn. Bhd. to do. Your letter must be written using the full block format. Note: Marks will be deducted for direct lifting of sentences from the given situation. 3

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