This brief paper is designed to get started with managing communities and is based on practical tips and 'secrets' of IBM's Center for Advanced Learning’s own successful community managers. It focuses on
1. Social learning: what is it?
2. How to create a successful online community that enables social learning?
3. The community manager’s role
4. How to hire an effective community manager
5. Value Creation of a community
6. Measuring the success of social learning through communities