Power of Emotional Intelligence at Work Course Oct 2012

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This course is designed for anyone looking to improve team dynamics through applying Emotional Intelligence. EQ is a recognised strategic tool for enhanced performance, productivity, communication, …

This course is designed for anyone looking to improve team dynamics through applying Emotional Intelligence. EQ is a recognised strategic tool for enhanced performance, productivity, communication, and influencing people. Individuals who have little understanding of emotional intelligence competencies, who would like to understand how to make a greater contribution in key areas of their business and personal lives.

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  • 1. People who score highest on EI measures rise to the top of corporations. "Star" employees possess moreinterpersonal skills and confidence, for example, than "regular" employees who receive less-glowingperformance reviews. Emotional intelligence matters twice as much as technical and analytic skillcombined for star performances. - Daniel Goleman (New York Times) WHO SHOULD ATTEND?This course is designed for anyone looking to improve team dynamics throughapplying Emotional Intelligence. EQ is a recognised strategic tool for enhancedperformance, productivity, communication, and influencing people. Individualswho have little understanding of emotional intelligence competencies, who wouldlike to understand how to make a greater contribution in key areas of theirbusiness and personal lives.Dates : 23 & 24 OCTOBER 2012 (TUESDAY & WEDNESDAY)Time : 9.00 a.m. – 5.00 p.m.Venue : Auditorium 2, Kompleks ЄUREKA, Universiti Sains Malaysia, Penang.Other available courses (in-house): HRDF Claimable*1. Effective Project Management2. Effective Project Risk Management *Subject to HRDF Approval3. Effective Problem Solving and Decision Making4. Love Your Job5. Managing Change Organised by:6. High Impact Train-The-Trainer7. Mastering Human Relations For Result8. Gaining The Professional Edge : Towards Personal Advancement and Organizational Greatness9. Changing Mindset For High Achievers (wholly- (wholly-owned by Universiti Sains Malaysia)
  • 2. INTRODUCTION METHODOLOGY Individual relationships create the workplace climate. Highly interactive workshop with lecture, group In turn, this climate shapes the ways employees and discussion, training games and case study based on customers relate to each other and the organizations. your organization’s statement of needs. The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing our emotions and ultimately relate to each COURSE CO-ORDINATOR other effectively is defined as Emotional Intelligence (EQ). Various published studies have revealed that MAJOR (R) DR. PREBAGARAN JAYARAMAN poor EQ resulted in multimillion dollar lost to PhD, PMP, PMI-RMP, MSc, BSc Ed (Hons), Dip Phy Ed, worldwide business organizations. EQ is the ability to Dip ALC, CT (USA) access, manage and make use of your feelings. This ability can be more important personal and team Dr. J.Prebagaran has 21 years of working experience in success in an organization than intelligence and Management & Training. He is a retired military training technical skill. This course will build your capability officer. He has served as a facilitator for major MNC, SME to develop your EQ. You will gain in-depth and government agencies in the field of management, understanding of EQ as you identify new tools to safety, quality and training. Dr. J.Prebagaran is a apply immediately to enhance your personal and Certified Project Management Professional (PMP) and professional life. Project Risk Management Professional (RMP) by Project Management Institute (USA). He was a Project Manager (Training) of multi billion international ship building OBJECTIVES project for 5 years. Dr. J.Prebagaran is Certified Trainer of ‘7 Habits of Highly Effective People’. He is also a Certified At the end of this course, participants will be able to: Trainer by International Board of Certified Trainers (USA). He is an Advanced TQM facilitator, ISO 9001:2000 QMS i. Define EQ. Lead Auditor and competent trainer for ISO 14000. Dr.ii. Measure their level of EQ based on established J.Prebagaran was appointed by Department of Skills EQ Test. Development, Ministry of Human Resources, Malaysia as National Industry Expert (Pakar Industri Negara) in theiii. Determine why EQ is critical for organization and field of Training ( Reference No: JPK/9/2/02 Jld 7 -077 personal success. dated 26 April 2011)). Dr J.Prebagaran attended PSMBiv. Explain how EQ could increase organizations Train the Trainer program on 3-7 July 2006 ( Certificate productivity and competitiveness. No. TTT/0078). He is also Accredited Competency v. Explain application of EQ to personal and Professional (ACP) by Institute of Leadership and professional life. Management, UK (Certificate No : NB 119012764601vi. Identify specific action to increase EQ for self, dated 27 June 2011) and certified as Master Training work , family and community growth which will Professional by SMR HR Group ,Malaysia on 2 December facilitate: 2010. • To understand the concept the concept of awareness of self and others. Dr J.Prebagaran is currently the CEO of Samudera • Achievement of better level of competitiveness. Management Consultants and associate consultant of • Overall enhanced productivity. USAINS Holdings (commercial arm of USM). Dr • Enhanced self-confidence and self- J.Prebagaran has conducted various leadership and empowerment. management development training programs for • Positive interactions by building rapport, trust government, multinational organizations and and credibility. international clients. Among the prominent satisfied • Increased success & reduce stress on the job. clients from his training program are Agilent • Successful business relationship. Technologies, PETRONAS University, PT REA, Indonesia (A public listed company in UK), Matsushita and MISC (Malaysian International Shipping Corporation). Dr PROGRAM FEE J.Prebagaran was a faculty member of Balarrat University Normal : MYR890.00 per participant MBA Program for International students based in Group : MYR800.00 per participant Malaysia from 2004-2006. Dr J.Prebagaran has practical and proven experience in design and delivering of (minimum of 2 participants from the same leadership and management development program for company/organisation) major international organizations like MISC, Sony, (Covers course material, refreshment Flextronics, Western Digital and Agilent Technologies. He including lunch and Certificate of has also conducted various training programs in Attendance) management and leadership development in Thailand, Indonesia and Ghana. ENQUIRIES He has attended training programs in USA, Germany and Technical Details: UK. Dr J.Prebagaran has presented paper in national and Major (R) Dr. Prebagaran Jayaraman international seminars in the field of Safety, Quality and Samudera Management Consultants Management. He is a strong advocate of lifelong learning. Tel: 05-689 2101 / 012-526 1482 His research interest is in management development and praba1965@yahoo.com technology management. His class will be full of energy and fun. Dr. J.Prebagaran has been champion in various Registration and others: Toastmasters competition and was the past area governor Khairol Anuar Mohammed for District S1 Toastmasters Club. He is an expert in USAINS Holding Sdn. Bhd. adopting adult learning principles to ensure effective Tel: (DL) 04-653 4372 / (M) 012-286 9048 teaching and learning process. khairol@usainsgroup.com / khairol_usains@yahoo.com
  • 3. POWER OF EMOTIONAL INTELLIGENCE AT WORK COURSE SCHEDULE DAY 1 8.30 – 9.00 a.m. Registration 9.00 – 10.30 a.m. 1. EQ and IQ – Definition. ♥ How to measure it? 10.30 – 10.45 a.m. Break 10.45 a.m. – 1.00 p.m. 2. How emotions work? ♥ Test- Recognizing your emotions. ♥ Test- Recognizing other’s emotion. ♥ Analysis of test results and action plan for self improvement. 1.00 – 2.00 p.m. Lunch 2.00 – 3.30 p.m. 3. How EQ influence your motivation? ♥ Understanding the causes of emotion- self report test. ♥ Understanding the consequences of emotion- self report test. ♥ Analysis of test results and action plan for improvement. 3.30 – 3.45 p.m. Break 3.45 – 5.00 p.m. 4. EQ’s influence on effective decision making. ♥ Case study on implication of poor EQ on decision making. DAY 2 9.00 – 10.30 a.m. 5. Why EQ is critical for your personal and team success. ♥ Video. ♥ Discussion questions. 10.30 – 10.45 a.m. Break 10.45 a.m. – 1.00 p.m. 6. EQ- The secret towards productivity and competitiveness. ♥ Review of report on EQ’s implication towards organizational productivity. ♥ Organizational action plan. 1.00 – 2.00 p.m. Lunch 2.00 – 3.30 p.m. 7. Application of EQ for your personal and professional life 8. How to increase your EQ for personal, work, family and community growth 3.30 – 3.45 p.m. Break 3.45 – 5.00 p.m. 9. Emotion at the workplace, metabolism, stress factors and systems. ♥ Video ♥ Key lesson and self improvement plan 10. Personal Action Plan.DisclaimerThe Organizer reserves the right to reschedule or cancel any part of its published programme or venue due to unforeseen circumstancesand will not accept liability for costs incurred by participants or their organizations for the cancellation of travel arrangements and/oraccommodation reservations as a result of the course being cancelled or postponed. Advance notice will be given if there is suchchanges or cancellation.
  • 4. REGISTRATION FORM POWER OF EMOTIONAL INTELLIGENCE AT WORK OCTOBER 2012 Send registration form to : Khairol Anuar, USAINS Holding Sdn. Bhd., Ground Floor, Kompleks EUREKA, Universiti Sains Malaysia, 11800 USM PENANG. Fax : 04-657 2210 or Email to : khairol@usainsgroup.com / khairol_usains@yahoo.comNo. Participants Name Position & Email1.2.3.4.5.Company:Address: Postcode:Contact Person: Mobile Phone:Telephone No.: Fax No.: E-mail:Mode of Payment Number Bank No. of Participants:I enclose Crossed Cheque Bank Draft Group Discount: Money Order LO/PO Total Sum: (MYR)Cheque / Bank Draft / Money Order / LO / PO must be made payable to ‘USAINS HOLDING SDN. BHD.’. 1. Bank Transfer [Please fax your Bank-in Slip (Print your name & details on the slip)]. Payee Name: USAINS Holding Sdn. Bhd. Details: POWER OF EMOTIONAL INTELLIGENCE AT WORK OCTOBER 2012 Name of Bank: CIMB Bank Berhad (USM Branch), Universiti Sains Malaysia, 11800 USM Penang. Account Number: 0709-0006708-05-7 2. A Local Order (LO) or Purchase Order (PO) must be presented before the event. The organizer reserves the right to refrain a registered participant from taking part in the event if no proof of payment can be presented. This only applies to registered participants who have NOT paid the registration fee PRIOR to the event date. 3. Cancellation / Substitution A full refund less administration fee of MYR300.00 will be given for cancellation received not later than 10 working days before the course. No refund will be made after this period. However, substitute participants are welcomed at no extra charge provided written notice of at least 5 working days before the event is given to the Organizer.