State Of The District 2006 2007

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Palos Verdes Library District report on performance against 2006/2007 strategic plan

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State Of The District 2006 2007

  1. 1. Palos Verdes Library District Director’s Report on Achievement of 06/07 Strategic Plan
  2. 2. PVLD Vision And Mission <ul><li>The Palos Verdes Library District will be an innovative leader and community partner in providing outstanding library services that connect people, information, and ideas. </li></ul><ul><li>The mission of the Palos Verdes Library District is to provide a welcoming environment and open access to library services and materials that encourage lifelong learning, support the educational, informational, cultural, and recreational needs of our diverse Palos Verdes community, and facilitate the preservation of the Peninsula’s history. </li></ul>
  3. 3. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Enhance PVLD’s Virtual Branch Measures/Targets </li></ul><ul><ul><li>Number and usage of new web services </li></ul></ul><ul><ul><li>Redesigned website by 12/31/06 </li></ul></ul><ul><ul><li>25% increase in website usage for 06/07 vs. 05/06 </li></ul></ul><ul><li>New web-based services </li></ul><ul><ul><li>Rosetta Stone </li></ul></ul><ul><ul><li>Downloadable video </li></ul></ul><ul><ul><li>Tutor.com live homework help </li></ul></ul><ul><ul><li>PVPUSD Community Arts Calendar </li></ul></ul><ul><ul><li>Fastfind federated search </li></ul></ul><ul><ul><li>Elibrary elementary </li></ul></ul><ul><ul><li>Online library card applications </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Email newsletters </li></ul></ul><ul><li>Website redesign in-process </li></ul><ul><ul><li>Software selected and installed </li></ul></ul><ul><ul><li>Cross-functional team assembled </li></ul></ul><ul><ul><li>Design in process </li></ul></ul><ul><ul><li>Limited staff resources have delayed progress </li></ul></ul><ul><li>Website usage is way up </li></ul><ul><ul><li>25% increase in unique visitors </li></ul></ul><ul><ul><li>30% increase in page hits </li></ul></ul>
  4. 4. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Ensure all PVLD facilities (physical and virtual) are easy to find, easy to navigate, and easy to use </li></ul><ul><li>Measures/Targets </li></ul><ul><ul><li>Usage statistics </li></ul></ul><ul><ul><ul><li>25% increase in website usage </li></ul></ul></ul><ul><ul><ul><li>20% increase in door count </li></ul></ul></ul><ul><ul><ul><li>20% increase in circulation </li></ul></ul></ul><ul><ul><ul><li>20% increase in library card registrations </li></ul></ul></ul><ul><ul><li>Customer feedback </li></ul></ul><ul><li>Increased PVLD prominence on the web </li></ul><ul><ul><li>Wikipedia entry </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Downloadable toolbar </li></ul></ul><ul><ul><li>Links from other community websites </li></ul></ul><ul><li>Wayfinding improvements at Peninsula Center </li></ul><ul><ul><li>New carpet </li></ul></ul><ul><ul><li>Signage design </li></ul></ul><ul><ul><li>Working on enhanced merchandising </li></ul></ul><ul><li>Revitalized Information Greeter program </li></ul><ul><ul><li>Volunteer training </li></ul></ul><ul><ul><li>Additional volunteers – increased coverage </li></ul></ul>
  5. 5. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Door count is up slightly… </li></ul><ul><li>… although circulation continues to decline as use of web-based resources increases </li></ul>
  6. 6. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>We issued 7,190 library cards – 48% more than last year </li></ul><ul><li>… and have 43,598 registered cardholders (equivalent to 62% of PV residents) </li></ul>
  7. 7. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Create and sustain youth Annex Measures/Targets </li></ul><ul><ul><li>Annex operational by start of 06/07 school year </li></ul></ul><ul><ul><li>Annex usage and feedback </li></ul></ul><ul><ul><li>Ability to secure funding </li></ul></ul><ul><li>Annex opened Sept 2006 </li></ul><ul><li>Monthly door count (school year) </li></ul><ul><ul><li>PVLD = 600 </li></ul></ul><ul><ul><li>Freedom4U = 300-350 </li></ul></ul><ul><li>Successful teen programs </li></ul><ul><ul><li>Games events </li></ul></ul><ul><ul><li>Knitting Club </li></ul></ul><ul><ul><li>Anime Club </li></ul></ul><ul><ul><li>Movie nights </li></ul></ul><ul><li>Over $35,000 in gifts and grants </li></ul><ul><ul><li>Rotary, RPV, RHE, RH, Ellen Hocking, “in kind” donations, etc. </li></ul></ul>
  8. 8. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Build collections of popular materials that attract people to use the library instead of the book store or commercial web services Measures/Targets </li></ul><ul><ul><li>20% increase in circulation </li></ul></ul><ul><ul><li>10% or greater increase in Books on CD collection </li></ul></ul><ul><ul><li>10% or greater increase in foreign language collection </li></ul></ul><ul><li>Expanded digital collections </li></ul><ul><ul><li>Downloadable video (pilot) </li></ul></ul><ul><ul><li>Expanded e-book and audio collections </li></ul></ul><ul><ul><li>55% increase in Books on CD collection </li></ul></ul><ul><ul><li>Playaway portable audio books </li></ul></ul><ul><li>Expanded teen collections </li></ul><ul><ul><li>Annex </li></ul></ul><ul><ul><li>Expanded teen area at Peninsula Center </li></ul></ul><ul><ul><li>Circulating video game collections </li></ul></ul><ul><li>Foreign language new book section </li></ul><ul><ul><li>8.1% increase in number of foreign language items </li></ul></ul><ul><li>Children’s audio book and Braille collections </li></ul><ul><li>Circulation trending down </li></ul><ul><li>Online database use up over last year </li></ul>6 months of data
  9. 9. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Continue to develop “one stop” services at the library for customer convenience Measures/Targets </li></ul><ul><ul><li>Number and usage of new services </li></ul></ul><ul><ul><li>Customer feedback </li></ul></ul><ul><ul><li>At least two new “one stop” services during 06/07 </li></ul></ul><ul><li>Expanded passport and notary services </li></ul><ul><ul><li>Additional notaries </li></ul></ul><ul><ul><li>Additional evening passport hours </li></ul></ul><ul><li>Sale of USB drives and headphones </li></ul><ul><li>Wireless network and additional public PCs </li></ul><ul><li>Expanded bandwidth </li></ul><ul><li>Continue to work on food and beverage services </li></ul>
  10. 10. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>21% increase in number of programs, but 5% decline in attendance </li></ul><ul><ul><li>Staff turnover led to some loss of knowledge about community interests </li></ul></ul><ul><ul><li>Program fatigue, especially at Malaga Cove </li></ul></ul><ul><li>Sustain 05/06 level of programming and enhance as resources allow - </li></ul><ul><li>Measures/Targets </li></ul><ul><li>10% increase in program attendance </li></ul><ul><li>Customer feedback </li></ul>
  11. 11. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Address customer desire for food and beverages Measures/Targets </li></ul><ul><ul><li>Customer feedback </li></ul></ul><ul><ul><li>Food and beverage policy updated by 9/30/06 </li></ul></ul><ul><ul><li>Food service/coffee cart at Peninsula Center by 6/30/07 </li></ul></ul><ul><li>Food and beverage policy updated </li></ul><ul><ul><li>Allow covered beverages and packaged snacks </li></ul></ul><ul><li>Food service team formed </li></ul><ul><ul><li>Location identified – Silver Spur lobby </li></ul></ul><ul><ul><li>Have distributed information to local vendors and asked for expressions of interest </li></ul></ul><ul><ul><li>RFP under development </li></ul></ul>
  12. 12. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Ensure all PVLD facilities are in good condition, support PVLD’s services and programs, and meet community expectations Measures/Targets </li></ul><ul><ul><li>Successful implementation of approved projects </li></ul></ul><ul><ul><li>Implementation of Malaga Cove Safety improvements by 12/31/06 </li></ul></ul><ul><ul><li>Miraleste options presented for Board consideration by 10/31/06 </li></ul></ul><ul><ul><li>Youth Annex operational by 8/31/06 </li></ul></ul>
  13. 13. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Malaga Cove </li></ul><ul><ul><li>Detailed design of safety improvements delayed due to workload </li></ul></ul><ul><ul><li>Will go to bid in July/August 07 </li></ul></ul><ul><ul><li>Enhancements to Magazine and Newspaper Reading Area are scheduled for 07/08 </li></ul></ul><ul><ul><li>Will incorporate other restoration work as appropriate </li></ul></ul>
  14. 14. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Miraleste </li></ul><ul><li>Have developed cost estimates for two options </li></ul><ul><li>Staff will recommend preferred option to the Board in August </li></ul><ul><li>Continue maintenance and upgrades </li></ul><ul><ul><li>Repainting </li></ul></ul><ul><ul><li>Water saving restroom upgrades </li></ul></ul><ul><li>Added 6 public computers </li></ul>
  15. 15. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Peninsula Center </li></ul><ul><li>Re-carpeting of main library completed </li></ul><ul><li>Annex opened Sept 2006 </li></ul><ul><li>50% increase in public computers </li></ul><ul><li>Local history room now open Saturdays </li></ul>
  16. 16. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Annex opened mid-September 2006 </li></ul>
  17. 17. A. Make PVLD an attractive and exciting destination (both physical and virtual) <ul><li>Ensure the safety and security of customers, staff, collections, facilities, and equipment Measures/Targets </li></ul><ul><ul><li>Zero accidents and zero workers compensation claims </li></ul></ul><ul><ul><li>Insurance costs </li></ul></ul><ul><ul><li>Compliance </li></ul></ul><ul><li>Injury and Illness Prevention Plan implemented </li></ul><ul><li>Online safety training program implemented for all staff </li></ul><ul><li>New security guard service </li></ul><ul><li>Ham radios and antennas installed – staff training ongoing </li></ul><ul><li>Ready to go to bid on Malaga Cove safety improvements </li></ul>
  18. 18. B. Make it easy and convenient for people to use PVLD <ul><li>Implement new Integrated Library System as a platform for improved library services Measures/Targets </li></ul><ul><ul><li>RFP and vendor selection by 12/31/06 </li></ul></ul><ul><ul><li>Implementation by 12/31/07 </li></ul></ul><ul><li>Extended vendor selection process with extensive staff involvement </li></ul><ul><li>Innovative Interfaces (iii) selected as preferred vendor </li></ul><ul><ul><li>New features for customers </li></ul></ul><ul><ul><ul><li>Customer reviews in catalog </li></ul></ul></ul><ul><ul><ul><li>Ability to save personal borrowing history </li></ul></ul></ul><ul><ul><ul><li>Email warnings of pending due dates </li></ul></ul></ul><ul><ul><ul><li>RSS feeds </li></ul></ul></ul><ul><ul><ul><li>Online payments and donations </li></ul></ul></ul><ul><li>Target implementation Q2 2008 </li></ul>
  19. 19. B. Make it easy and convenient for people to use PVLD <ul><li>Expand online services Measures/Targets </li></ul><ul><ul><li>25% increase in website usage for 06/07 </li></ul></ul><ul><li>ADD WEB stats </li></ul><ul><li>New web-based services </li></ul><ul><ul><li>Rosetta Stone </li></ul></ul><ul><ul><li>Downloadable video </li></ul></ul><ul><ul><li>Tutor.com live homework help </li></ul></ul><ul><ul><li>PVPUSD Community Arts Calendar </li></ul></ul><ul><ul><li>Fastfind federated search </li></ul></ul><ul><ul><li>Elibrary elementary </li></ul></ul><ul><ul><li>Online library card applications </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Email newsletters </li></ul></ul><ul><li>Website redesign in-process </li></ul><ul><ul><li>Software selected and installed </li></ul></ul><ul><ul><ul><li>New Content Management architecture </li></ul></ul></ul><ul><ul><li>Cross-functional team assembled </li></ul></ul><ul><ul><li>Design in process </li></ul></ul><ul><ul><li>Limited staff resources have delayed progress </li></ul></ul><ul><li>New ILS will offer significant improvements </li></ul>
  20. 20. B. Make it easy and convenient for people to use PVLD <ul><li>Develop online versions of traditional library services Measures/Targets </li></ul><ul><ul><li>Number and usage of new services </li></ul></ul><ul><ul><li>User feedback </li></ul></ul><ul><ul><li>At least two new online versions of traditional services added during 06/07 </li></ul></ul><ul><li>Less progress in this area than desirable! </li></ul><ul><li>New online services </li></ul><ul><ul><li>Downloadable video </li></ul></ul><ul><ul><li>Tutor.com </li></ul></ul><ul><ul><li>Online library card application </li></ul></ul><ul><ul><li>Email distribution of library calendar </li></ul></ul><ul><ul><li>Readers advisory via Bookletters email newsletters </li></ul></ul><ul><li>Cable television services </li></ul><ul><ul><li>Story times </li></ul></ul><ul><ul><li>Summer Reading PSA </li></ul></ul><ul><ul><li>Exploring other opportunities to televise library programs </li></ul></ul><ul><li>New ILS </li></ul><ul><ul><li>Option to purchase module for mail delivery of materials </li></ul></ul>
  21. 21. B. Make it easy and convenient for people to use PVLD <ul><li>Expand the ways people can use reference services Measures/Targets </li></ul><ul><ul><li>10% increase in number of reference transactions </li></ul></ul><ul><ul><li>IM reference implemented by 12/31/06 </li></ul></ul><ul><ul><li>“ My librarian” service implemented by 6/30/07 </li></ul></ul><ul><li>Staff turnover has slowed progress in this area </li></ul><ul><li>Reinvigorated Information Greeter program </li></ul><ul><ul><li>Number of questions answered by Greeters has tripled to 1,000/month! </li></ul></ul><ul><ul><li>Expanded volunteers staffing of Information Desk </li></ul></ul><ul><li>IM- based reference challenging from a staffing perspective </li></ul><ul><li>Experimenting with “roving” librarians </li></ul><ul><li>New ILS will enable roving use of handheld devices to access catalog and databases </li></ul><ul><li>New statewide online reference model under development (State Library) </li></ul>
  22. 22. B. Make it easy and convenient for people to use PVLD <ul><li>Offer library services outside the library Measures/Targets </li></ul><ul><ul><li>Number of and number of visits to “pop ups” </li></ul></ul><ul><ul><li>Successful installation and development of off site library kiosk </li></ul></ul><ul><ul><li>Usage of mini collections </li></ul></ul><ul><li>Staff turnover has slowed progress in this area </li></ul><ul><li>Kathy Buchsbaum now has a regular televised story time </li></ul><ul><li>Working with Belmont Village on a pilot delivery program </li></ul><ul><li>Have done some community-based programming </li></ul><ul><ul><li>Story times at the Avenue of the Peninsula </li></ul></ul><ul><ul><li>Crafts at the Street Fair </li></ul></ul><ul><li>Preliminary discussion with PV Land Conservancy about mini collection at George F. Canyon nature preserve </li></ul>
  23. 23. B. Make it easy and convenient for people to use PVLD <ul><li>Offer user-customizable services Measures/Targets </li></ul><ul><ul><li>Number of and usage of services </li></ul></ul><ul><ul><li>Customer feedback </li></ul></ul><ul><ul><li>At least one service offered during 06/07 </li></ul></ul><ul><li>This is more challenging than anticipated </li></ul><ul><li>Bookletters service allows customers to select newsletters of interest </li></ul><ul><li>New ILS will support this type of service </li></ul><ul><ul><li>More customizable user accounts </li></ul></ul><ul><ul><li>Option to preserve borrowing history </li></ul></ul><ul><ul><li>Email notifications </li></ul></ul><ul><ul><li>Better ability to manage holds </li></ul></ul>
  24. 24. C. Enhance PVLD’s role as a center of community life <ul><li>Provide opportunities for people to form “communities of interest” Measures/Targets </li></ul><ul><ul><li>Use of social networking technologies </li></ul></ul><ul><ul><li>Introduce one new ongoing club at Peninsula Center during 07/08 </li></ul></ul><ul><ul><li>Participation in ongoing clubs </li></ul></ul><ul><ul><li>Explore adapting “movielens” software for books </li></ul></ul><ul><li>Began using Web 2.0 social networking technologies </li></ul><ul><ul><li>Teen MySpace page </li></ul></ul><ul><ul><li>Flickr </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><li>New ILS will offer user reviews and user ratings of items in the catalog </li></ul><ul><li>Introduced new clubs </li></ul><ul><ul><li>Teen knitting club </li></ul></ul><ul><ul><li>Dungeons and Dragons group </li></ul></ul><ul><li>Existing clubs are thriving </li></ul><ul><ul><li>Chess clubs </li></ul></ul><ul><ul><li>Book groups </li></ul></ul><ul><ul><li>History discussion group </li></ul></ul>
  25. 25. C. Enhance PVLD’s role as a center of community life <ul><li>Expand PVLD’s network of community partnerships Measures/Targets </li></ul><ul><ul><li>Number and usage of collaborative programs </li></ul></ul><ul><ul><li>Number of organizations who approach PVLD about working together </li></ul></ul><ul><ul><li>Establish ongoing relationships with two new community organizations in 06/07 </li></ul></ul><ul><li>New partnerships </li></ul><ul><ul><li>Chadwick School – foreign film festival </li></ul></ul><ul><ul><li>YMCA – model UN program </li></ul></ul><ul><li>Enhanced partnerships </li></ul><ul><ul><li>PVPUSD </li></ul></ul><ul><ul><li>PVP Chamber of Commerce </li></ul></ul><ul><ul><li>Malaga Cove Business and Professional Association </li></ul></ul><ul><li>Prospective partnerships </li></ul><ul><ul><li>PV Land Conservancy </li></ul></ul><ul><ul><li>Peninsula Seniors – multigenerational programs </li></ul></ul><ul><ul><li>Art Center </li></ul></ul><ul><li>Ongoing partnerships </li></ul><ul><ul><li>Freedom4U </li></ul></ul><ul><ul><li>Coordinating Council </li></ul></ul><ul><ul><li>Etc. </li></ul></ul>
  26. 26. C. Enhance PVLD’s role as a center of community life <ul><li>Expand and improve Volunteer Program as a means of engaging people with the Library Measures/Targets </li></ul><ul><ul><li>25% increase in volunteer hours by June 30, 2007 </li></ul></ul><ul><ul><li>At least one new volunteer program in 06/07 </li></ul></ul><ul><li>Redesigned Information Greeter program </li></ul><ul><li>Online book sales </li></ul><ul><li>Restructured Library Advisory Committees </li></ul><ul><li>Oral story telling program </li></ul><ul><li>11.4% increase in volunteer hours </li></ul>
  27. 27. D. Bolster services and programs for target groups <ul><li>Enhance services for the education community (k-12) Measures/Targets </li></ul><ul><ul><li>Number of student library card holders </li></ul></ul><ul><ul><li>Number of/attendance at programs </li></ul></ul><ul><ul><li>Summer Reading participation </li></ul></ul><ul><ul><li>Annex usage </li></ul></ul><ul><ul><li>Database usage </li></ul></ul><ul><ul><li>Implementation of Information Literacy training </li></ul></ul><ul><ul><li>Implementation of school-based story telling program </li></ul></ul><ul><ul><li>Implementation of Model UN </li></ul></ul><ul><ul><li>Conduct 2 Teacher In-Service programs </li></ul></ul><ul><li>Continued to build partnership with PVPUSD </li></ul><ul><ul><li>Successful Information Literacy program </li></ul></ul><ul><ul><li>Successful school-based story-telling pilot </li></ul></ul><ul><ul><li>Participation in Community Arts Team </li></ul></ul><ul><li>Turnover at PVPUSD </li></ul><ul><ul><li>Need to rebuild relationships detracted from teacher in-service training and other projects </li></ul></ul><ul><li>Tutor.com very successful </li></ul><ul><li>Model UN and Model Legislature and Courts </li></ul><ul><li>Increase in school visits </li></ul><ul><li>Summer Reading continues to set records </li></ul><ul><li>Annex a success </li></ul><ul><li>INSERT SUMMER READING graph </li></ul>
  28. 28. D. Bolster services and programs for target groups <ul><li>Enhance services for “Boomers+” Measures/Targets </li></ul><ul><ul><li>Library usage by those aged 55+ </li></ul></ul><ul><ul><li>Adult program attendance </li></ul></ul><ul><ul><li>Number of Boomer+ volunteers </li></ul></ul><ul><ul><li>Develop plan of service based on lifelong access principles </li></ul></ul><ul><ul><li>Introduce Generations Online training </li></ul></ul><ul><li>“ Senior Service” team formed </li></ul><ul><li>Pilot delivery program in partnership with Belmont Village </li></ul><ul><li>Planning for Senior activities in the Annex during morning hours </li></ul><ul><li>Exploring multi-generational programming opportunities with Peninsula Seniors </li></ul><ul><li>Continue to participate in PVE Cares </li></ul><ul><li>Senior Information kiosk </li></ul><ul><li>Seniors remain our core volunteer group and our core audience for adult programs </li></ul>
  29. 29. D. Bolster services and programs for target groups <ul><li>Enhance services for the business community </li></ul><ul><li>Measures/Targets </li></ul><ul><ul><li>Usage of business resources </li></ul></ul><ul><ul><li>Develop and implement plan of service </li></ul></ul><ul><li>Did not achieve goal of developing a formal plan of service </li></ul><ul><li>Partnership with Chamber of Commerce </li></ul><ul><ul><li>Participation in Chamber Board and Committees </li></ul></ul><ul><ul><li>BizAssist programs </li></ul></ul><ul><ul><li>Hosted Chamber Mixer at Malaga Cove Library </li></ul></ul><ul><ul><li>Library link from Chamber website </li></ul></ul><ul><li>Building relationship with Malaga Cove Business and Professional Association </li></ul><ul><li>Business-oriented programming </li></ul><ul><ul><li>How to Build Your Own Business Website </li></ul></ul><ul><ul><li>BizAssist </li></ul></ul>
  30. 30. E. Deliver excellent and seamless customer service <ul><li>Provide training so that all staff are knowledgeable about library services and skilled in the use of library resources </li></ul><ul><li>Measures/Targets </li></ul><ul><ul><li>Amount of training provided </li></ul></ul><ul><ul><li>Conduct “Level 1” training for all staff </li></ul></ul><ul><li>Did not achieve targets in this area due to staff turnover and associated workload </li></ul><ul><li>Continue to work on improved employee orientation </li></ul><ul><li>Have increased rotation of staff between departments and branches, e.g. </li></ul><ul><ul><li>“ One District” model for Young Readers services </li></ul></ul><ul><ul><li>Branch staff assisting at Peninsula Center and the Annex </li></ul></ul><ul><li>Have not yet developed a comprehensive “Level 1” training program </li></ul><ul><ul><li>Information Greeter training may provide a starting point </li></ul></ul>Ali at Malaga Cove
  31. 31. E. Deliver excellent and seamless customer service <ul><li>Improve internal communication and information sharing </li></ul><ul><li>Measures/Targets </li></ul><ul><ul><li>Staff and customer feedback </li></ul></ul><ul><ul><li>Intranet in place by 6/30/2007 </li></ul></ul><ul><ul><li>At least 4 all staff briefings during 06/07 </li></ul></ul><ul><li>Intranet went live May 2007 </li></ul><ul><li>Department Managers holding regular staff meetings </li></ul><ul><li>Greater use of cross-functional teams </li></ul><ul><ul><li>Web development team </li></ul></ul><ul><ul><li>Senior services team </li></ul></ul><ul><ul><li>Circulation/PR collaboration on merchandising </li></ul></ul><ul><ul><li>ILS selection team </li></ul></ul><ul><ul><li>Circulation procedures team </li></ul></ul><ul><li>Conducted quarterly all staff briefings </li></ul><ul><li>Branch/Pen Center collaboration on hiring of Circulation staff </li></ul>
  32. 32. E. Deliver excellent and seamless customer service <ul><li>Implement improved systems for collecting and using customer feedback Measures/Targets </li></ul><ul><ul><li>Customer feedback </li></ul></ul><ul><ul><li>Speed and quality of response to customer concerns and suggestions </li></ul></ul><ul><ul><li>Implement Counting Opinions by 12/31/06 </li></ul></ul><ul><ul><li>Implement Mystery Shopper by 9/30/07 </li></ul></ul><ul><li>Counting Opinions delayed due to staff turnover – “soft launch” in July 07 </li></ul><ul><li>Determined that Mystery Shopper program was not cost-effective </li></ul><ul><li>Anecdotal evidence suggests a decrease in customer complaints </li></ul>
  33. 33. F. Create and sustain a strong financial foundation <ul><li>Protect governmental revenues Measures/Targets </li></ul><ul><ul><li>Amount of governmental revenue received </li></ul></ul><ul><ul><li>No loss of governmental revenue </li></ul></ul><ul><li>Increased PVLD participation in CLA and ALA legislative efforts </li></ul><ul><li>Public Library Fund will be maintained in 067/08 </li></ul><ul><li>Corrected data error resulting in substantial increase in Transaction-Based Reimbursements </li></ul><ul><ul><li>An increase of over $10,000/quarter </li></ul></ul>
  34. 34. F. Create and sustain a strong financial foundation <ul><li>Increase non-governmental funding (gifts, grants, sponsorships, and fundraisers) Measures/Targets </li></ul><ul><ul><li>Amount of non-governmental revenue received </li></ul></ul><ul><ul><li>Progress against fundraising plan </li></ul></ul><ul><ul><li>>25% increase in non-governmental revenue </li></ul></ul><ul><ul><li>Ability to fund all approved projects </li></ul></ul><ul><li>Addressed Foundation issues and supported Friends reorganization and major gifts fundraising efforts </li></ul><ul><li>Obtained Annex funding from RPV, RHE, RH, Peninsula Rotary, and other donors </li></ul><ul><li>Supported Friends membership efforts </li></ul><ul><ul><li>“ Love Your Library” membership campaign </li></ul></ul><ul><ul><li>Friends “prospect” question in Counting Opinions </li></ul></ul><ul><ul><li>Publicity and community outreach </li></ul></ul><ul><li>Began directing donations to the Friends - reflected in a decrease in Gifts and Grants budget </li></ul><ul><li>Obtained major program sponsorships – Holiday Music, BizAssist </li></ul><ul><li>6.8% increase in non-property tax revenue (excluding one time state reimbursement in 06/07) </li></ul><ul><li>Able to fund all approved projects in 06/07 </li></ul>
  35. 35. F. Create and sustain a strong financial foundation <ul><li>Expand fee-for-service and commission based programs Measures/Targets </li></ul><ul><ul><li>Number and success of new programs </li></ul></ul><ul><ul><li>Amount of revenue produced </li></ul></ul><ul><ul><li>>greater than 25% increase in fee-based revenue each year </li></ul></ul><ul><li>Expanded Passport and Notary services – increased revenue </li></ul><ul><li>Introduced sale of USB drives and headphones </li></ul><ul><li>Continued to work on implementation of food and beverage service </li></ul><ul><li>Revised meeting room fee structure </li></ul><ul><li>4.9% increase in Internal Income (07/08 budget vs 06/07) </li></ul>
  36. 36. F. Create and sustain a strong financial foundation <ul><li>Manage costs of all District activities Measures/Targets </li></ul><ul><ul><li>Cost vs. revenue </li></ul></ul><ul><ul><li>Costs relative to inflation </li></ul></ul><ul><ul><li>Costs compared to benchmark libraries </li></ul></ul><ul><li>Achieved 2006/2007 budget </li></ul><ul><li>Costs growing faster than revenues – need to address </li></ul><ul><ul><li>In part due to shift of gift income to the Friends </li></ul></ul><ul><li>Staff costs stable as a % of budget </li></ul>
  37. 37. Conclusion <ul><li>Another busy but productive year </li></ul><ul><li>Achieved most of our Strategic Plan Goals and Objectives </li></ul><ul><li>Staff turnover was a challenge </li></ul><ul><li>Need to carefully manage costs – </li></ul><ul><ul><li>Labor contract/classification and compensation study </li></ul></ul><ul><li>PVLD well-positioned for upcoming projects and fundraising </li></ul><ul><li>Staff are amazing! </li></ul>
  38. 38. Looking forward <ul><li>Ambitious plan for this year – will be monitoring to prevent staff burnout </li></ul><ul><li>Major projects must take priority </li></ul><ul><ul><li>New Integrated Library Sytem </li></ul></ul><ul><ul><li>Website redesign </li></ul></ul><ul><ul><li>The Annex </li></ul></ul><ul><ul><li>“ Level 1” Reference </li></ul></ul><ul><ul><li>Malaga Cove and Miraleste upgrades </li></ul></ul><ul><ul><li>Classification and compensation study </li></ul></ul>
  39. 39. THANK YOU!

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