SURVEY RESULTS: 9/1/09 - 9/30/09, 800 Responses




 Page 1. PATH Survey - Usage

                                        ...
% of      Number of
4. When you start your weekday morning commute, where do you get on PATH?
                            ...
They run too many trains                                            2.25%          4

                                    ...
more person                                            20.88%        57

                                 It is way too ov...
14th St.                                          9.59%          7

                                                   23r...
Number of respondents      73
                                                               Number or respondents who ski...
They run slightly not enough trains                                            33.33%         4

                         ...
% of      Number of
  31. How do you feel about the crowding of late night trains?
                                       ...
There is more than enough room                                                    8.74%         52

                      ...
0-10% of the time                                           37.98%       248

                                         10-...
trains in service (increasing capacity)

  Take old trains out of service when each new train becomes
                    ...
Number or respondents who skipped this question      179

   47. PATH regularly pays employees to hand out card-holders & ...
transit system
  put real information on the millions of LCD screens they
                                                ...
ADD GARBAGE CANS TO STATIONS!!!               0.04%   1

   Increased trains on the weekends and late night. They
        ...
thing.                                             0.04%          1


                     Add new PATH entrance at Newpor...
Average                                               27.20%       167

                                    Above Average ...
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Path Sux Survey Results September 2009

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Path Sux Survey Results September 2009

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Path Sux Survey Results September 2009

  1. 1. SURVEY RESULTS: 9/1/09 - 9/30/09, 800 Responses Page 1. PATH Survey - Usage % of Number of 1. How long have you been using PATH? Respondents Respondents Less than 1 year 7.38% 59 2 years 13.63% 109 3 years 10.63% 85 4 years 6.13% 49 5 years 5.38% 43 Greater than 5 years 56.88% 455 Number of respondents 800 Number or respondents who skipped this question 0 Page 10. PATH Survey - Weekday Commute % of Number of 2. Do you use PATH for your weekday commute to work? Respondents Respondents Yes 78.94% 611 No 21.06% 163 Number of respondents 774 Number or respondents who skipped this question 26 Page 11. PATH Survey - Weekday Commute YES 3. Which line do you use for your weekday commute? % of Number of (if you have a multi-leg commute, just select one segment to comment on) Respondents Respondents Newark-WTC 33.13% 54 Journal Square-33rd 48.47% 79 Hoboken-WTC 7.36% 12 Hoboken-33rd St 11.04% 18 Number of respondents 163 Number or respondents who skipped this question 637 Page 12. PATH SURVEY - Weekday Commute - Newark - WTC
  2. 2. % of Number of 4. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Exchange Place 20.22% 36 Grove 31.46% 56 Journal Square 14.61% 26 Harrison 6.74% 12 Newark 26.97% 48 Number of respondents 178 Number or respondents who skipped this question 622 % of Number of 5. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents WTC 79.78% 142 Exchange Place 9.55% 17 Grove St 10.67% 19 Number of respondents 178 Number or respondents who skipped this question 622 % of Number of 6. How do you feel about the frequency of MORNING rush hour Newark-WTC trains? Respondents Respondents They don't run nearly enough trains 27.53% 49 They run slightly not enough trains 38.20% 68 They run the right amount of trains 31.46% 56 They run too many trains 2.81% 5 Number of respondents 178 Number or respondents who skipped this question 622 % of Number of 7. How do you feel about the crowding of MORNING rush hour Newark-WTC trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 32.02% 57 more person It is way too overcrowded 37.64% 67 It is slightly overcrowded 18.54% 33 There is an acceptable amount of room 8.43% 15 There is more than enough room 3.37% 6 Number of respondents 178 Number or respondents who skipped this question 622 % of Number of 8. How do you feel about the frequency of EVENING rush hour WTC-Newark trains? Respondents Respondents They don't run nearly enough trains 35.39% 63 They run slightly not enough trains 35.39% 63 They run the right amount of trains 26.97% 48
  3. 3. They run too many trains 2.25% 4 Number of respondents 178 Number or respondents who skipped this question 622 % of Number of 9. How do you feel about the crowding of EVENING rush hour WTC-Newark trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 25.28% 45 more person It is way too overcrowded 37.64% 67 It is slightly overcrowded 19.10% 34 There is an acceptable amount of room 13.48% 24 There is more than enough room 4.49% 8 Number of respondents 178 Number or respondents who skipped this question 622 Page 13. PATH SURVEY - Weekday Commute - Hoboken - 33rd St % of Number of 10. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Hoboken 100.00% 18 Number of respondents 18 Number or respondents who skipped this question 782 % of Number of 11. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents Christopher St. 3.66% 10 9th St. 4.76% 13 14th St. 10.99% 30 23rd St. 19.41% 53 33rd St. 61.17% 167 Number of respondents 273 Number or respondents who skipped this question 527 % of Number of 12. How do you feel about the frequency of MORNING rush hour Hob-33rd St. trains? Respondents Respondents They don't run nearly enough trains 24.91% 68 They run slightly not enough trains 39.56% 108 They run the right amount of trains 34.80% 95 They run too many trains 0.73% 2 Number of respondents 273 Number or respondents who skipped this question 527 % of Number of 13. How do you feel about the crowding of MORNING rush hour Hob-33rd St. trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one
  4. 4. more person 20.88% 57 It is way too overcrowded 35.16% 96 It is slightly overcrowded 28.21% 77 There is an acceptable amount of room 13.19% 36 There is more than enough room 2.56% 7 Number of respondents 273 Number or respondents who skipped this question 527 % of Number of 14. How do you feel about the frequency of EVENING rush hour 33rd St.-Hoboken trains? Respondents Respondents They don't run nearly enough trains 35.53% 97 They run slightly not enough trains 37.73% 103 They run the right amount of trains 26.01% 71 They run too many trains 0.73% 2 Number of respondents 273 Number or respondents who skipped this question 527 % of Number of 15. How do you feel about the crowding of EVENING rush hour 33rd St.-Hoboken trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 20.15% 55 more person It is way too overcrowded 32.23% 88 It is slightly overcrowded 27.47% 75 There is an acceptable amount of room 17.58% 48 There is more than enough room 2.56% 7 Number of respondents 273 Number or respondents who skipped this question 527 Page 14. PATH SURVEY - Weekday Commute - Journal Square - 33rd St % of Number of 16. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Journal Square 32.88% 24 Grove 49.32% 36 Pavonia/Newport 17.81% 13 Number of respondents 73 Number or respondents who skipped this question 727 % of Number of 17. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents Christopher St. 4.11% 3 9th St. 2.74% 2
  5. 5. 14th St. 9.59% 7 23rd St. 21.92% 16 33rd St. 61.64% 45 Number of respondents 73 Number or respondents who skipped this question 727 % of Number of 18. How do you feel about the frequency of MORNING rush hour JSQ-33rd trains? Respondents Respondents They don't run nearly enough trains 27.40% 20 They run slightly not enough trains 36.99% 27 They run the right amount of trains 34.25% 25 They run too many trains 1.37% 1 Number of respondents 73 Number or respondents who skipped this question 727 % of Number of 19. How do you feel about the crowding of MORNING rush hour JSQ-33rd trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 26.03% 19 more person It is way too overcrowded 35.62% 26 It is slightly overcrowded 30.14% 22 There is an acceptable amount of room 5.48% 4 There is more than enough room 2.74% 2 Number of respondents 73 Number or respondents who skipped this question 727 % of Number of 20. How do you feel about the frequency of EVENING rush hour 33rd-JSQ trains? Respondents Respondents They don't run nearly enough trains 32.88% 24 They run slightly not enough trains 35.62% 26 They run the right amount of trains 28.77% 21 They run too many trains 2.74% 2 Number of respondents 73 Number or respondents who skipped this question 727 % of Number of 21. How do you feel about the crowding of EVENING rush hour 33rd-JSQ trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 19.18% 14 more person It is way too overcrowded 24.66% 18 It is slightly overcrowded 39.73% 29 There is an acceptable amount of room 12.33% 9 There is more than enough room 4.11% 3
  6. 6. Number of respondents 73 Number or respondents who skipped this question 727 Page 15. PATH SURVEY - Weekday Commute - Hoboken - WTC % of Number of 22. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Hoboken 66.67% 8 Pavonia/Newport 25.00% 3 Exchange Place 8.33% 1 Number of respondents 12 Number or respondents who skipped this question 788 % of Number of 23. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents WTC 75.00% 9 Exchange Place 16.67% 2 Pavonia/Newport 8.33% 1 Number of respondents 12 Number or respondents who skipped this question 788 % of Number of 24. How do you feel about the frequency of MORNING rush hour Hob-WTC trains? Respondents Respondents They don't run nearly enough trains 33.33% 4 They run slightly not enough trains 33.33% 4 They run the right amount of trains 33.33% 4 They run too many trains 0.00% 0 Number of respondents 12 Number or respondents who skipped this question 788 % of Number of 25. How do you feel about the crowding of MORNING rush hour Hob-WTC trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 33.33% 4 more person It is way too overcrowded 25.00% 3 It is slightly overcrowded 16.67% 2 There is an acceptable amount of room 25.00% 3 There is more than enough room 0.00% 0 Number of respondents 12 Number or respondents who skipped this question 788 % of Number of 26. How do you feel about the frequency of EVENING rush hour WTC-Hob trains? Respondents Respondents They don't run nearly enough trains 25.00% 3
  7. 7. They run slightly not enough trains 33.33% 4 They run the right amount of trains 41.67% 5 They run too many trains 0.00% 0 Number of respondents 12 Number or respondents who skipped this question 788 % of Number of 27. How do you feel about the crowding of EVENING rush hour WTC-Hob trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 16.67% 2 more person It is way too overcrowded 16.67% 2 It is slightly overcrowded 33.33% 4 There is an acceptable amount of room 25.00% 3 There is more than enough room 8.33% 1 Number of respondents 12 Number or respondents who skipped this question 788 Page 16. PATH Survey - Late Nights % of Number of 28. Do you ever use PATH for late night (after 11pm) travel? Respondents Respondents Yes 83.45% 575 No 16.55% 114 Number of respondents 689 Number or respondents who skipped this question 111 Page 17. PATH Survey - Late Nights YES 29. Which line do you use on late nights? % of Number of (you can select more than one) Respondents Respondents WTC - Newark 32.19% 235 33rd - Journal Square Via Hoboken 67.81% 495 Number of respondents 566 Number or respondents who skipped this question 234 % of Number of 30. How do you feel about the frequency of late night trains? Respondents Respondents They don't run nearly enough trains 72.08% 408 They run slightly not enough trains 20.14% 114 They run the right amount of trains 7.24% 41 They run too many trains 0.53% 3 Number of respondents 566 Number or respondents who skipped this question 234
  8. 8. % of Number of 31. How do you feel about the crowding of late night trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 14.13% 80 more person It is way too overcrowded 24.38% 138 It is slightly overcrowded 23.50% 133 There is an acceptable amount of room 26.68% 151 There is more than enough room 11.31% 64 Number of respondents 566 Number or respondents who skipped this question 234 Page 18. PATH Survey - Weekend Travel % of Number of 32. Do you ever use PATH for weekend travel? Respondents Respondents Yes 88.76% 600 No 11.24% 76 Number of respondents 676 Number or respondents who skipped this question 124 Page 19. PATH Survey - Weekend YES 33. Which line do you use on weekends? % of Number of (you can select more than one) Respondents Respondents WTC - Newark 35.34% 294 33rd - Journal Square Via Hoboken 64.66% 538 Number of respondents 595 Number or respondents who skipped this question 205 % of Number of 34. How do you feel about the frequency of weekend trains? Respondents Respondents They don't run nearly enough trains 60.50% 360 They run slightly not enough trains 27.56% 164 They run the right amount of trains 11.09% 66 They run too many trains 0.84% 5 Number of respondents 595 Number or respondents who skipped this question 205 % of Number of 35. How do you feel about the crowding of weekend trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 13.45% 80 more person It is way too overcrowded 26.05% 155 It is slightly overcrowded 28.74% 171 There is an acceptable amount of room 23.03% 137
  9. 9. There is more than enough room 8.74% 52 Number of respondents 595 Number or respondents who skipped this question 205 Page 20. PATH Survey - Environment % of Number of 36. How do you feel about the temperature of the PATH trains in the summer? Respondents Respondents Way too hot 19.16% 127 Too warm 37.86% 251 Just right 38.76% 257 Slightly too cold 3.17% 21 Way too cold 1.06% 7 Number of respondents 663 Number or respondents who skipped this question 137 % of Number of 37. How do you feel about the temperature of the PATH stations in the summer? Respondents Respondents Way too hot 58.82% 390 Too warm 29.26% 194 Just right 10.41% 69 Slightly too cold 1.06% 7 Way too cold 0.45% 3 Number of respondents 663 Number or respondents who skipped this question 137 Page 21. PATH Survey - Equipment 38. When you walk up to a ticket vending machine... % of Number of how often is it NOT in service, or it doesn't work for you on the first try? Respondents Respondents 0-10% of the time 27.57% 180 10-20% of the time 20.98% 137 20-40% of the time 17.61% 115 40-60% of the time 9.34% 61 60-80% of the time 4.59% 30 80-100% of the time 1.84% 12 I don't use ticket vending machines. 18.07% 118 Number of respondents 653 Number or respondents who skipped this question 147 39. When you walk up to a turnstile to use your quick-card/smart-link card... % of Number of how often is it NOT in service, or it doesn't work for you on the first try? Respondents Respondents
  10. 10. 0-10% of the time 37.98% 248 10-20% of the time 28.94% 189 20-40% of the time 18.99% 124 40-60% of the time 8.27% 54 60-80% of the time 4.59% 30 80-100% of the time 1.23% 8 Number of respondents 653 Number or respondents who skipped this question 147 Page 22. PATH Survey - Facilities 40. When you walk up to a PATH Station Escalator... % of Number of how often is it NOT in service, forcing you to try another? Respondents Respondents 0-10% of the time 25.51% 164 10-20% of the time 18.51% 119 20-40% of the time 16.33% 105 40-60% of the time 11.35% 73 60-80% of the time 7.00% 45 80-100% of the time 2.33% 15 The stations I use don't have escalators 18.97% 122 Number of respondents 643 Number or respondents who skipped this question 157 % of Number of 41. When you walk up to a PATH Station Elevator, how often is it NOT in service? Respondents Respondents 0-10% of the time 33.75% 217 10-20% of the time 10.89% 70 20-40% of the time 5.91% 38 40-60% of the time 6.38% 41 60-80% of the time 4.20% 27 80-100% of the time 3.42% 22 The stations I use don't have elevators 35.46% 228 Number of respondents 643 Number or respondents who skipped this question 157 Page 23. PATH Survey - Resource Allocation 42. PATH is starting to use new train cars. % of Number of How do you think they should be implemented? Respondents Respondents Add new trains as additions to the schedule, keeping the old 80.35% 499
  11. 11. trains in service (increasing capacity) Take old trains out of service when each new train becomes 19.65% 122 available (not increasing capacity) Number of respondents 621 Number or respondents who skipped this question 179 43. PATH has had professional photographs and videos taken of their new blue train in numerous settings. Instead of getting the new cars online ASAP, they put posters in the old trains and in PATH % of Number of stations, saying 'coming soon'. Respondents Respondents How do you feel about PATH spending funds doing this? It's a total waste of funds 52.50% 326 It's a slight waste of funds 13.69% 85 It could be put to better use 19.32% 120 It's a fair use of funds 14.49% 90 Number of respondents 621 Number or respondents who skipped this question 179 44. How do you feel about the messages on the PSA (public service announcement) system? % of Number of PSA's include "don't bring oversize packages", "pick up your belongings", and "buy smartlink cards". Respondents Respondents PSA's DO NOT include interruption of service notices. Totally useless 43.32% 269 Slightly useless 25.44% 158 No opinion 20.29% 126 Slightly useful 8.37% 52 Very useful 2.58% 16 Number of respondents 621 Number or respondents who skipped this question 179 % of Number of 45. How do you feel about the frequency of the PSAs (public service announcements)? Respondents Respondents It repeats way too often 42.35% 263 It repeats slightly too often 29.15% 181 It repeats at a good frequency 25.93% 161 It doesn't repeat often enough 2.58% 16 Number of respondents 621 Number or respondents who skipped this question 179 46. PATH had functioning PSA's (public service announcements). % of Number of Then they re-recorded them all. Twice, in two different voices. Respondents Respondents How do you feel about PATH spending funds to do this? It's a total waste of funds 47.50% 295 It's a slight waste of funds 16.59% 103 It could be put to better use 21.42% 133 It's a fair use of funds 14.49% 90 Number of respondents 621
  12. 12. Number or respondents who skipped this question 179 47. PATH regularly pays employees to hand out card-holders & smartlink brochures at the stations. % of Number of They often pay 2, 3, even 4 employees to do this at each booth. Respondents Respondents How do you feel about PATH spending funds doing this? It's a total waste of funds 40.58% 252 It's a slight waste of funds 18.36% 114 It could be put to better use 21.26% 132 It's a fair use of funds 19.81% 123 Number of respondents 621 Number or respondents who skipped this question 179 48. What do you think PATH's top priorities should be? % of Number of (you can select more than one) Respondents Respondents Add new switches so that more trains can run closer 17.05% 388 together (increasing ridership capacity) Add new trains to the schedule (increasing ridership 18.89% 430 capacity) Lengthen platforms in stations to accommodate longer 7.25% 165 trains (increasing ridership capacity) Add/Increase ventilation in the PATH stations 15.51% 353 Upgrade escalators/elevators/turnstiles so they function 5.01% 114 24/7 Resume direct service overnight & weekends (eliminate 14.19% 323 Hoboken layover) Inform users in stations about train delays & outages 13.88% 316 Add bike/stroller turnstiles to all stations 4.57% 104 Please reduce the volume on recorded (useless) PSAs 0.04% 1 Digital Timetable at stations of when trains 0.04% 1 arrive/depart!!!!!! Remove cars with little or no Air conditioning 0.04% 1 Smoother ride; less start/stop! 0.04% 1 Improve weekend service greatly 0.04% 1 lower the fucking temperature at 23rd street befored 0.04% 1 someone dies show "next train arriving in X minutes" notification 0.04% 1 cut employees pay they make way too much 0.04% 1 Keep back door of JSQ station open after 11PM 0.04% 1 give the hoboken to 33rd service on weekends back 0.04% 1 Add cell phone reception to check status of PATH trains 0.04% 1 as well as MTA train delays, etc.
  13. 13. transit system put real information on the millions of LCD screens they 0.04% 1 just installed instead of pointless NBC promos Sticking to the printed schedule 0.04% 1 Use the TVs for something other than ads for NBC 0.04% 1 Freaking Trash CANS 0.04% 1 EXtend to Newark Airport 0.04% 1 Add More Seats In Station 0.04% 1 Clean the cars. The bums sleep on the seats and piss all 0.04% 1 over them selves. The seats are wet and the cars smell Upgrade SIGNALS (not switches) so trains can run closer 0.04% 1 together more elevators (Grove specifically) 0.04% 1 Coordinate with NJ Transit schedules 0.04% 1 Build New Tunnel 0.04% 1 Same as NY subway system 0.04% 1 fix WTC exit and entrance on vescey st 0.04% 1 24/7 full size bike access (increased capacity to 0.04% 1 compensate space) Fix the frequency and capacity now! 0.04% 1 Notify people BEFORE they pay their fare of problems on 0.04% 1 the lines that could cause disruptions get rid of PSAs please! 0.04% 1 Send PATH alerts out immediately, as soon as an incident occurs. Information in PATH Alerts is almost always 0.04% 1 stale/useless. Make new handicapp/disable signs. 0.04% 1 tailor service to event like the subway does. If there is a rangers or yankees mets game getting out late, plan to 0.04% 1 have servcie so those people aren't waiting forever on the platform add in poles to new trains and handrails. there is nothing 0.04% 1 to hold onto once all seats are taken Direct JSQ-33 on Weekends!!! 0.04% 1 bike capacity in trains 0.04% 1 Add a timing mechanism so we know how long we have 0.04% 1 to wait for the next train anything that increases ridership capacity somethings 0.04% 1 gotta give
  14. 14. ADD GARBAGE CANS TO STATIONS!!! 0.04% 1 Increased trains on the weekends and late night. They 0.04% 1 are always packed! Resume direct weekend service Hoboken-WTC 0.04% 1 ticket machines on platforms, show maps w NYT sys 0.04% 1 connections, get the conductors to pull up to the station at the appropriate place for the COMMUTER and not the beginning of the platform in effect shoving a bunch of ppl 0.04% 1 into the last train (ppl that should've been spread out through the last 2-3 cabs) Ventilation in Station. Presently harmful to ones health! 0.04% 1 Fix the A/C on all trains so I don't walk off the train like I took a shower. Get rid of the useless train conductor 0.04% 1 space and modernize the trains like the NYC subways. RUN MORE TRAINS!!! Test and improve air quality. 0.04% 1 make smart cards out of better quality material. i have gone through 3 in about a year, at $5 each. they stay stiffly between other cards in my wallet and done't move, 0.04% 1 but somehow get "damaged" after a few months of use. totally unaccepttable. at least replace them free of charge. Allow for a direct train from 33rd to JSQ on weekend days 0.04% 1 (removing the need to go to Hoboken first) Stop running AHEAD of schedule. Trains are often 3 MINUTES ahead of schedule on the NWK to WTC line during weekends. So that, when I arrive in the station 2 0.04% 1 min ahead of schedule, I won't miss my train and have to wait 17 MINUTES for the next one! clean the cars more frequently - they always smell like 0.04% 1 urine Safely speed up train movement through Hoboken / 0.04% 1 Newport caisson. Signs 0.04% 1 less of a wait for overnight service 0.04% 1 PLEASE INSTALL FANS AT THE 9TH ST STOP. 0.04% 1 PLEEEEASE TV's at station should tell you when the next trains are 0.04% 1 arriving. improve the quality of voiced announcements and or put 0.04% 1 them on the over amount of tv screens in the stations the agent that help are in most case useless. I try to look 0.04% 1 for a path worker they seem to know what is going on. Provide arrival/departure times at stations 0.04% 1 install garbage cans in stations 0.04% 1 It is imperative that there should be no layover for Journal Square riders. Make all stations handicap 0.04% 1 accessible (isn't this the law? (no money? - They spent $12 million to build a set of STAIRS at Grove Street!) Add new SIGNALs -- new SWITCHES won't do a damn
  15. 15. thing. 0.04% 1 Add new PATH entrance at Newport 0.04% 1 use video monitors to track delays/schedule of next 0.04% 1 arriving train STOP those annoying PSAs. 0.04% 1 Cars are filthy! Clean them! 0.04% 1 more wheelchair access!!!! 0.04% 1 MOVE THE TRAINS OUT AS FAST AS THE WORLD TRADE TRAINS JOURNAL SQUARE JSUT SITTS THERE 0.04% 1 WAITITNG AND GETTING MORE AND MORE CROWDED stay on schedule 0.04% 1 more security 0.04% 1 up grade entire system 0.04% 1 Clean the trains and stations 0.04% 1 New Trains 0.04% 1 Put an indicator on platforms for when the next train is 0.04% 1 arriving in Hoboken The new PATH trains SUCK 0.04% 1 increase service in newark 0.04% 1 provide a smoother ride 0.04% 1 fix the train speakers... can never understand what the 0.04% 1 conductor says announce times for next arriving trains 0.04% 1 None 0.04% 1 Increase frequency of trains at night and weeknds period. There is no excuse to run trains every 25 minutes that 0.04% 1 are overcrowded. Every 15 min TOPS... Number of respondents 550 Number or respondents who skipped this question 250 Page 24. PATH Survey - Service 49. What do you feel is the current level of PATH service? Respondents Respondents Unacceptable 8.63% 53 Poor 19.06% 117 Below Average 25.90% 159
  16. 16. Average 27.20% 167 Above Average 8.31% 51 Good 7.65% 47 Great 3.26% 20 Number of respondents 614 Number or respondents who skipped this question 186 % of Number of 50. What do you see as the current trend in PATH service? Respondents Respondents Getting much worse 21.34% 131 Getting a little worse 28.34% 174 About the same 39.25% 241 Getting a little better 8.47% 52 Getting much better 2.61% 16 Number of respondents 614 Number or respondents who skipped this question 186

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