iPad Deployment, Best Practices, and Industry
Trends for Remote Users
Walter Viegas, Senior Manager, Deployment Services
K...
2 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Agenda
»Introductions
»iPads –Industry Trends
»iPad Deploymen...
3 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
•C3i at a Glance
Dedicated exclusively to the
pharmaceutical ...
Our Focus For Today
 iPads are not Just a Fad
 Best Practices through Various Deployment
Options
 The Future of iPads f...
The iPad is a Growing Trend Not a Passing Fad
“iPad adoption rate fastest in electronics product
history”
Chris Foresman, ...
6 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
iPad Deployment Lifecycle
Deployment:
• OS Update
• Applicati...
7 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Examples of iPad Deployment by Company
Company Solution Resul...
iPad Deployment Options & Strategies
Configuration
Options
Self-service Model
Apple's Configuration Utility
Manually pre-c...
9 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Best Practices for iPad Deployment for Remote Users
Area Best...
10 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Considerations for iPad Deployment for Clinical Trials
Area ...
11 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Agenda
»Introductions
»iPads –Industry Trends
»iPad Deployme...
Oracle Life Science Applications for iPad
Currently in development:
» Oracle Mobile CRA
 Trip Reports
 Site recruitment ...
Potential Use Models for iPads in Clinical Trials
»Data Capture
 eCRFs presented in iPad
 Data entered via iPad instead ...
Our Focus For Today
 iPads are not Just a Fad
 Best Practices through Various Deployment
Options
 Future of iPads for C...
15 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Questions??
Please stop Booth #309 to for
answers to your qu...
16
Presenter’s Bios
Kevin Shea, Senior Clinical Solutions Director, C3i, Inc.
kshea@c3i-inc.com; + 1 610-772-5726
Kevin ha...
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iPad Deployment, Best Practices, and Industry Trends for Remote Users

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A review of C3i's experience configuring, deploying, managing, and recovering iPads for life science clients. The presentation describes best practices learned over a number of projects and presents our view of iPad usage in the medium-term.

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iPad Deployment, Best Practices, and Industry Trends for Remote Users

  1. 1. iPad Deployment, Best Practices, and Industry Trends for Remote Users Walter Viegas, Senior Manager, Deployment Services Kevin Shea, Senior Clinical Solutions Director October 17, 2011 Track 3B Technological Advances Lead to New Solutions
  2. 2. 2 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Agenda »Introductions »iPads –Industry Trends »iPad Deployment Strategies for Mobile users  Life Cycle  Deployment Options  Best Practices »iPad usage in Clinical  Oracle Clinical applications for iPads  Future role for iPads in Clinical »Q&A
  3. 3. 3 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. •C3i at a Glance Dedicated exclusively to the pharmaceutical industry Global network of multi-lingual Ops and Hardware Depot Centers servicing both CRM and Clinical clients Over 4,000 iPad deployments in the past 12 months
  4. 4. Our Focus For Today  iPads are not Just a Fad  Best Practices through Various Deployment Options  The Future of iPads for Clinical Trials © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.4
  5. 5. The iPad is a Growing Trend Not a Passing Fad “iPad adoption rate fastest in electronics product history” Chris Foresman, ars Technica “More than 65 percent of the Fortune 100 have deployed or piloted the device” John Paczkowski, Feb 14, 2011 The Wall Street Journal According to NETMARKETSHARE -- The iPad now exceeds 1% of all browsing on the internet © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.5
  6. 6. 6 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. iPad Deployment Lifecycle Deployment: • OS Update • Application Install • Configuration • Email Setup Support: • Asset Mgmt • Day to Day Break/Fix • Mobile Device Mgmt • Servicedesk Repair: • Warranty Replacement • Non-Warranty Repair
  7. 7. 7 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Examples of iPad Deployment by Company Company Solution Results Top 10 Pharma Company • Apple iPad’s deployed to 3,700 users US & Canada • Shipped to user’s home • Self-service approach • Insert w/ config instructions • 88% of deployed self- service users called the service desk for assistance with setup. Top 50 Pharma Company • Apple iPad’s deployed to 450 sales reps • Deployed at Nat’l Sales Mtg • Configuration - deploy team • Provided ready to use • 19% of the users have called for setup related issues in a 7 month timeframe. • Of those calls, 74% were related to iTunes Top 100 Pharma Company • Apple iPad’s deployed to 225 sales reps • Deployed at Nat’l Sales Mtg • Configuration - deploy team • Content - deploy team • User required to complete email setup • 2 helpdesk calls in first 2 weeks post-deployment • 15% of clients need some sort of assistance during meeting.
  8. 8. iPad Deployment Options & Strategies Configuration Options Self-service Model Apple's Configuration Utility Manually pre-configurations App Store Safari (HTML 5) Compatible iTunes App Store (Enterprise Account) Syncing/Adding Content Activating Device (until iOS 5) Backing Up Devices (encryption) Mobile Options Wi-Fi Wi-Fi with Cellular Service Mobile Device Mgmt Real-time tracking Security Content Mgmt 8 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  9. 9. 9 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Best Practices for iPad Deployment for Remote Users Area Best Practice Configuration • Configure prior to distributing to users • Save user set up time and possible frustration • Save servicedesk calls • Ready to use ‘out of the box’ iTunes • Load content prior to deployment • Leverage iTunes library to sync content to the iPad to insure iPad content is current • Use individual iTunes accounts Mobile Options • Obtain devices with both Wi-Fi and cellular service • Dual mode devices provide flexibility of offline or always connected model Mobile Device Management • Consider vendor/application prior to deployment • Establish infrastructure rather than post-deployment • Increased security policy options • Remote access for troubleshooting
  10. 10. 10 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Considerations for iPad Deployment for Clinical Trials Area Considerations Security/ Validation • Customize iPad permissions and security profile • Utilize Mobile Device Management utility • Remote data wipe capability • User specific security PIN’s • E-signatures Applications/ Data • Initially load fully updated applications • Applications obtained from App Store or manually • Manage data capture locally > centrally collected • User profile for application • Doctor-, Patient-specific applications Technology Enabling Features • Camera / Face Time • Patient/Doctor video interaction • Capture image of patient inputting data • Form Factor/Ease of Use • Small/light with large high quality display • Demonstrated ease of use with iOS devices
  11. 11. 11 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Agenda »Introductions »iPads –Industry Trends »iPad Deployment Strategies for Mobile users  Life Cycle  Deployment Options  Best Practices »iPad Usage in Clinical  Oracle Clinical applications for iPads  Future role for iPads in Clinical »Q&A
  12. 12. Oracle Life Science Applications for iPad Currently in development: » Oracle Mobile CRA  Trip Reports  Site recruitment review  Query resolution  Protocol adherence » Oracle Siebel Clinical Extension  Logging and inventory of samples  Monitoring and updating of site data and information  Completion of workflow tasks 12 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  13. 13. Potential Use Models for iPads in Clinical Trials »Data Capture  eCRFs presented in iPad  Data entered via iPad instead of paper  Queries generated and resolved in real time »CDA / Reporting  Uses OBIEE which has native iPad functionality  Ability to create ad hoc reports via iPad  Run both canned and ad hoc reports  View and print reports directly from iPad 13 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  14. 14. Our Focus For Today  iPads are not Just a Fad  Best Practices through Various Deployment Options  Future of iPads for Clinical Trials © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.14
  15. 15. 15 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Questions?? Please stop Booth #309 to for answers to your questions and further discussions.
  16. 16. 16 Presenter’s Bios Kevin Shea, Senior Clinical Solutions Director, C3i, Inc. kshea@c3i-inc.com; + 1 610-772-5726 Kevin has been involved in the Pharmaceutical/Life Science industry for ten years, with an emphasis on creating solutions that utilize clinical technology for data management, clinical operations, and associated business processes. He has expertise in Oracle Life Sciences application solutions, particularly Oracle Clinical, Oracle RDC, Oracle TMS, and Siebel Clinical. At C3i, Kevin manages a set of clinical solutions focused on providing hosted technology solutions that incorporate managed services, training, support, and clinical data management and operations expertise. Walter Viegas, Senior Manager, Deployment Services, C3i, Inc. wviegas@c3i-inc.com; +1 973- 659-6695 Walter Viegas is the Senior Manager for Deployment Services, responsible for special projects, logistics, and deployments of all hardware devices for C3i’s clients, including but not limited to iPads, Laptops, Tablets and smart phones. He has been with C3i for the past year. Prior to C3i, Walter was with HPES and Universal Music Group with 12+ years experience in Client/Software Services. Walter was responsible for the North American operations of Universal Music Group including corporate headquarters, where he had his first exposure to iPads. He has a BS degree from NJ Institute of Technology, School of Industrial Management, Newark, NJ.

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