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A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
A review of new capabilities at C3i
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A review of new capabilities at C3i

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A presentation of recent (2011) new capabilities in the solution set of C3i.

A presentation of recent (2011) new capabilities in the solution set of C3i.

Published in: Technology, Business
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  • 1. A Review of New Capabilities at C3i Kevin F. Shea Senior Clinical Solution Director kshea@c3i-inc.com
  • 2. Agenda » C3i Overview » iPad Deployment and Support » Dalian, China Operations Center » Turnkey Clinical Solution » Conclusions 2 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 3. C3i: » Commitment to Life Sciences » Deep Experience » Responsive » Adaptable 3 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 4. C3i Overview » Well Established » Life Sciences Focus » Proven and Adaptable Support Model » Long-term Partnerships and Alliances » Sustained Growth » Global / Multi-lingual 4 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 5. Global Locations, Unified Infrastructure Denville, NJ Hyderabad, IndiaSofia, Bulgaria Single Technology Infrastructure Wilkes-Barre, Pennsylvania English & European Languages English & Indian Languages US Contact Center European Fulfillment Center US Fulfillment Center Cologne, Germany Dalian, China 2q 2011 South East Asian Languages 5 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 6. New Capabilities 1. iPad Deployment and Support 2. Dalian, China Operations Center 3. Turnkey Clinical Services 6 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 7. 1 IPAD DEPLOYMENT AND SUPPORT 7 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 8. 8 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. iPad Appeal for Life Science Professionals » Device is light (1.5 lbs) making it easy to tote around » Excellent battery life » Instant on » High resolution screen….can show product features, mechanisms of action, etc. which are visually appealing » Easy to use…short learning curve » Relatively inexpensive compared to laptops/tablets October 2011
  • 9. Survey Results » Survey sent to top 31 pharma companies with a US field force - Responses from 19 companies » iPad was the clear favorite within these organizations » Deployment or planned deployment was not limited to any particular field force function 9 October 2011© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 10. C3i’s iPad Services 10 October 2011 » iPad Configuration and Deployment Services o  3800+ devices deployed across 5 clients o  Many others in the planning stage » Help Desk Services » Mobile Device Management » On-Going Hardware Support Services o  Re-configuration o  New hires o  Termination Returns o  Coordinate warranty replacements o  Asset management services © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 11. 11 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. iPad Deployment Lifecycle Deployment: •  OS Update •  Application Install •  Configuration •  Email Setup Support: •  Asset Mgmt •  Day to Day Break/Fix •  Mobile Device Mgmt •  Servicedesk Repair: •  Warranty Replacement •  Non-Warranty Repair
  • 12. iPad Helpdesk Data / Call Drivers (Client #1) 12 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. After initial deployment of iPads, call spikes of 1.0 – 2.0 calls/user occurred during the first month October 2011
  • 13. iPad Break/Fix Data October 2010 to July 2011) 13 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Deployed iPads October 2011 •  3 Warranty covered incidents •  5 Non-warranty incidents (physical damage) •  8 Reconfigurations – syncing and PIN issues
  • 14. 14 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Best Practices for iPad Deployment for Remote Users Area Best Practice Configuration •  Configure as much as possible prior to distributing to users •  Save user set up time and possible frustration •  Save servicedesk calls •  Ready to use ‘out of the box’ iTunes •  Load content prior to deployment •  Leverage iTunes library to sync content to the iPad to insure iPad content is current •  Use individual iTunes accounts Mobile Options •  Obtain devices with both Wi-Fi and cellular service •  Dual mode devices provide flexibility of offline or always connected model Mobile Device Management •  Consider vendor/application prior to deployment •  Establish infrastructure rather than post-deployment •  Increased security policy options •  Remote access for troubleshooting
  • 15. 15 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Considerations for iPad Deployment for Clinical Trials Area Considerations Security/ Validation •  Customize iPad permissions and security profile •  Utilize Mobile Device Management utility •  Remote data wipe capability •  User specific security PIN’s •  E-signatures Applications/ Data •  Initially load fully updated applications •  Applications obtained from App Store or manually pulled •  Manage data capture locally > centrally collected •  User profile for application •  Doctor-, Patient-specific applications Technology Enabling Features •  Camera / Face Time •  Patient/Doctor video interaction •  Capture image of patient inputting data •  Form Factor/Ease of Use •  Small/light with large high quality display •  Demonstrated ease of use with iOS devices
  • 16. 2 DALIAN OPERATIONS CENTER (DOC) 16 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc. 科睿特客服科技(大连)有限公司
  • 17. 17 Dalian’s Advantages §  Availability of key Languages §  Japanese §  Korean §  Mandarin §  IT / BPO / Ops expertise §  Supportive government §  Class A IT parks §  Cost structure §  Ability to have a Wholly- Owned Foreign Entity © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. 8/15/13 Strategy – Asian Language Operations Center
  • 18. DOC Overview » Project initiated July2010 » Initial Focus Ÿ  Serve the Asian Market Ÿ  Clinical Call Center Ÿ  Japanese Mandarin, Cantonese, and Korean » Go-Live April2011 » First Projects with existing client base » Strong uptake » Built to enable seamless extensibility 18 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 19. 19 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Recent DOC Support Statistics
  • 20. 3 TURNKEY CLINICAL SOLUTION 20 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 21. Clinical Solution Background » Small, bio-tech/biotherapeutic companies Ÿ  Minimal previous trials Ÿ  Aggressive schedule of forthcoming trials Ÿ  Multiple therapeutic areas Ÿ  Limited personnel » C3i Ÿ  Provider of Clinical Services Ÿ  Oracle Partner Ÿ  BPO participant Ÿ  New solution offering 21 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 22. Typical Drivers » Cost » Efficiency » Expertise » User Support » Training » GxP/Regulatory Compliance » Data Management » Information Technology 22 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 23. Solution Overview 23 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Data Center Hosting Site, PI, Sponsor Training Multi-lingual 7x24 HelpDesk Support Study Close Out Study Development Site Assessments Tier 2 & 3 Technical Support On-Study Change Management Benefits ü  Ease of entry & lower up-front investment ü  Grows and adapts as clients add more studies ü  Simple: software delivered as a service ü  No infrastructure ü  Automatic upgrades Workflow Analysis/ Management Reporting
  • 24. Value of Solution to Client » Integrated solution provides real benefit to small organizations » Single vendor: Ÿ  One point of contact – coherent, focused Ÿ  Efficient workflow Ÿ  Enhanced cooperation Ÿ  Deep understanding of client’s processes, strengths, weaknesses Ÿ  Advantageous economics » Shared growth potential for client and vendor 24 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  • 25. Thank you Kevin F. Shea +1 610-772-5726 kshea@c3i-inc.com Please stop by C3i’s Booth #309 if you have any questions and to learn more about our solutions 25 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

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