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Social Media, Customer Experience, ROI Interview
 

Social Media, Customer Experience, ROI Interview

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Interview with Keith Fiveson, Chief Strategist at www.itesa.com on social media, contact centers and customer experience. Focus of the interview is on how to measure and manage social media in the ...

Interview with Keith Fiveson, Chief Strategist at www.itesa.com on social media, contact centers and customer experience. Focus of the interview is on how to measure and manage social media in the contact center. Interveiw was conducted at the 3rd Global Contact Forum in Mexico City, Mexico, 2012

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    Social Media, Customer Experience, ROI Interview Social Media, Customer Experience, ROI Interview Presentation Transcript

    • SocialMedia, CustomerExperience & ROI Keith Fiveson3rd Global Contact Forum Interview