A dashboard is an executive information system user interface that (similar to an automobile's dashboard) is designed to be easy to read.
For example, a product might obtain information from the local operating system in a computer, from one or more applications that may be running, and from one or more remote sites on the Web and present it as though it all came from the same source.
Specialized dashboards may track all corporate functions. Examples include human resources, recruiting, sales, operations, security, information technology, project management, customer relationship management and many more.
Dashboard projects involve business units as the driver and the information technology department as the enabler.
The success of dashboard projects often depends on the metrics that were chosen for monitoring. Key performance indicators, balanced scorecards, and sales performance figures are some of the content appropriate on business dashboards.
Given the cost pressures, utilities are committed to continuous performance improvement and the critical enabler behind the successful performance improvement is a comprehensive reporting system that we call a dashboard.
This Dashboard will provide a view to the “Key Performance Indicators” (KPI’s) of the commercial operations.
The dashboard shall collate data in a consistent manner from many diverse sources across the various commercial functions of the utility and then present it across all parties, from the members of the field staff up to the senior management.
From the dashboard, users can drill down to study the performance data in detail and take necessary corrective measures if necessary.