How to master full listening skills

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How to master full listening skills

  1. 1. How to master full listening skills?<br />HR Key Functions<br />
  2. 2. Listening skills are essential for the quality of your life and business as well as reading, writing and speaking skills. <br />HR Key Functions<br />
  3. 3. Most people spend at least 45% of communication time listening<br />Most people listen to and understand only about a fourth of what is being communicated<br />HR Key Functions<br />Listening Facts: <br />
  4. 4. Listening Facts: <br />Listening is the most used of all communication <br />skills<br />Listening is the least developed of all <br />communication skills<br />Listening is tied to effective leadership<br />HR Key Functions<br />
  5. 5. Cultivate your ability to listen<br /># Interest: At first you should show your <br />interest to the speaker. <br />Don’t let you be distracted by other <br />materials, people or events.<br />HR Key Functions<br />
  6. 6. Cultivate your ability to listen<br /># Let the talker feel free to talk: <br />Stop chatting and watch the speaker straight <br />in the eyes. <br /># Be patient: Allow the presenter to speak <br />slowly, don’t interrupt him/her and try to nod <br />when you feel you know what he or she is <br />talking about. <br />HR Key Functions<br />
  7. 7. Cultivate your ability to listen<br /># Separate the facts from speaker’s <br />opinion! <br /># Ask questions! Questions are important <br />to gain more information on the topic before <br />you finally meet a conclusion.  <br /># Be careful of criticizing the speaker, his or <br />her outfit, shoes, appearance. <br />HR Key Functions<br />
  8. 8. Cultivate your ability to listen<br /># If you disagree on one topic, be very <br />careful how you act! <br />Don’t spend more than 7-8 minutes in <br />arguments. In a positive way tell your <br />opinion and enhance it with an example but <br />do not overreact and don’t be emotional. <br />Hold your temper! <br />HR Key Functions<br />
  9. 9. Cultivate your ability to listen<br /># Be aware of body language! <br />Keep eye contact while <br />listening or speaking<br />HR Key Functions<br />
  10. 10. Try using these simple rules and you will be amazed how many information you can gather. To analyze a situation and to find a solution you need information. Knowledge and information are the most powerful tools in our society.Utilize those techniques and results and profit will follow.<br />HR Key Functions<br />

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