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Success Stories - Transportation Series
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1. Success Stories TRANSPORTATION SERIES PAYMENT SOLUTIONS, REDEFINED
Contents 03 Online Payment Gateway • AirAsia , MALAYSIA 04 Contactless & Mobile Transactions • Howa International, THAILAND 05 Contactless Payments for High Speed Rail Link • KLIA Ekspres, MALAYSIA 06 Mobile Registration via GPRS Terminals • Road Accident Victioms Protection Ltd, THAILAND 07 High Speed Payments over High Seas • Star Cruises, ASIA PACIFIC DISCLAIMER ©2009 GHL Systems Berhad. All rights reserved. GHL Systems netAccess, VersaRead, NetMATRIX, NetTransact are either registered trademarks or trademarks of GHL Systems or their affiliates in Malaysia and/or other countries. References in this publication to GHL Systems’ products or services do not imply that GHL Systems intends to make them available in all countries in which GHL Systems operates. This document is based on information provided by our client and it illustrates how one organization uses GHL Systems’ products or services. Many factors have contributed to the results and benefits described, GHL Systems does not guarantee comparable results elsewhere.
"As AirAsia was expanding very aggressively throughout Asia Pacific since inception, I needed a payment system that can Online Payment provide the company with a solution that is cost-effective, robust, stable, flexible and expandable, connecting into many Gateway banks and currencies. AIRLINE TRAVEL, MALAYSIA Seems like a big wish list but GHL’s NetTransact Payment Gateway was able to fit the bill and we now have a system that is very reliable and with the bells and whistles that was required to process the many payments methods that we have and need for our guests to purchase seats and other ancillary products." About AirAsia Mr. Lau Kin Choy, The leading low fare airline in the Asia - AirAsia’s Regional Head of IT & E-commerce AirAsia has been expanding rapidly since 2001, to become an award winning and the largest low cost carrier in Asia. With a fleet of 72 aircrafts, AirAsia flies gateway to replace the traditional AirAsia is confident that this figure will grow to over 61 domestic and international methods of flight bookings. with more people enjoying and realizing destinations with 108 routes, and operates the convenience of online booking. For the ticketless concept to become a over 400 flights daily from hubs located in reality, the solution has to be efficient, To date, AirAsia.com attracts 20 million Malaysia, Thailand and Indonesia. To date, secure and always-on in order to create unique visitors per month. AirAsia has flown over 55 million guests savings which are then passed on to across the region and continues to spread guests. its wings to create more extensive route Key Benefits network through its associate companies, To fulfill AirAsia's requirements, the online • Secure and immediate online Thai AirAsia and Indonesia AirAsia. payment gateway is built on GHL Systems’ bookings and verification. award-winning e-payment processing AirAsia believes in the no-frills, hassle-free, gateway known as NetTransact*. Its open • Speedy, ticketless and borderless low fare business concept and feels that integration and application platform bookings across multiple currencies keeping costs low requires high efficiency enables new payments technology and and locations. in every part of the business. applications to grow in step with the • Integrated payment channels across business objectives of a wide range of rregions in one website e-businesses. Website Secure and speedy online The award-winning NetTransact is able transactions via AirAsia.com www.airasia.com to accept and process transactions from multiple channels such as the Internet, Key Challenges traditional POS systems, IVR, SMS gateways, ATMs, mobile kiosks, as well • Create a high speed and low-cost as various payment modes from credit regional payment gateway system or debit cards, EFT, cash and E-Purse that connects to multiple banks and applications. can accept multiple currencies In addition to that, the solution connects • Highly dependable, secure and multiple banks and currencies across flexible solution that integrates AirAsia's sister sites in Asia Pacific, making and processes multiple payment online transactions possible at any time methods online for flight seats and and place. ancillary travel products The introduction of AirAsia's online sales facility has seen an amazing growth in Ticketless Concept the airline's internet sales with over 40% Synonymous with its philosophy on of its total sales generated through the no-frills, hassle-free, low fare business internet alone in 2003 compared to only concept, AirAsia turned to GHL Systems 25% when the online sales facility was first to design and build an online payment introduced 2002. *NetTransact- Winner for Best of Financial Applications MSC MALAYSIA ASIA PACIFIC ICT AWARDS 2008 3 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2 0 0 9 G H L S Y S T E M S B E R H A D
Contactless & Mobile Transactions LIMOUSINE & TAXI SERVICE, THAILAND About HOWA Int Co. Ltd Cheap and plentiful, commuters are spoilt for choice. Howa International becomes the first taxi and limousine company in Thailand to Determined to provide innovative offer credit card payment facility via GPRS/ and differentiated services, Howa GSM portable terminals & contactless card International, a major Bangkok cab and GHL Thailand readers. limousine company is trailblazing the way commuters pay - with GHL Systems successfully as its chosen technology partner. Howa integrates GPRS Key Challenges is among the first taxi companies in the terminals and • Implement a high speed, Asia Pacific region to introduce mobile contactless readers always-on and portable terminals contactless payments via GPRS/GSM. into a major and contactless card reader to 100 taxis for pilot phase Bangkok cab and Speedy, Successful Deployment at • Integrate the portable credit limousine company. payment facility with acquiring bank Minimal Cost The requirement for the solution included • Minimize hardware redundancy, costs and transaction time. implementing extremely cost effective contactless solution while utilizing, high- speed, always-on connectivity via mobile Cashless Payments on the Go or wireless terminals. The transaction would then be routed via GPRS to Welcome to Bangkok! Thailand’s swelling the payment host and network at the capital of over 9 million people teeming acquiring bank’s premises, Kasikorn Bank with culture, traffic and 60,000 colourful (KBank). taxis. Amidst the city’s busy traffic, dozens of different taxi companies in multi-hues The pilot deployment rolled out in line the busy city soi (streets) vying for February 2009, encompassing over passengers. 100 taxis in the city. With mobile contactless credit facilities, commuters in Bangkok can now enjoy secure, speedy transactions and the convenience of cashless payments on the go. HOWA Taxis on the road with deployed terminals Implementation Highlights • Same-source implementation and consulting services • Rapid deployment with no disruption to business • Energy efficient terminals and readers rely on the power supply from the vehicles itself 4 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2 0 0 9 G H L S Y S T E M S B E R H A D
Contactless Payments for High Speed Rail Link RAILWAY SYSTEM, MALAYSIA About KLIA EKSPRES For busy travellers and commuters where Implementation Highlights every minute counts for timely check-ins, KLIA Ekspres is a premium non-stop • Streamlining of infrastructure this system will enable the user to pay high-speed train service that connects for his or her train fare with just a tap of • Rapid deployment with no disruption KLIA (Kuala Lumpur International Airport) VISA's PayWave contactless card and head and the Kuala Lumpur city centre. • No changes needed to existing host, straight to the boarding platform without full integration of new functionality Cruising at a top speed of 160 km/h, the the hassle of long queues at the ticketing into existing networks journey takes about 28 minutes. Backed counters. by Siemens technology, KLIA Ekspres promises to be fast, reliable, safe; and Key Benefits comfortable. How it works • Speedy and secure contactless KLIA Ekspres operating at 15-minutes GHL Systems' VersaRead VR-300 transactions intervals during peak hours and 20 Contactless Card Reader, Verifone minutes during off-peak. It is Malaysia's Omni3750 terminal and the gate • Queue-free transactions, increased fastest railway system with a 99.8% controller board are all integrated into the efficiency at ticketing counters. on-time service performance. boarding gates. Based on the premise of a fixed priced fare, the display screen at the gate will request cardholders to perform a Website sale for a single trip fare. www..kliaekspres.com When the cardholder taps a card onto the reader embedded at the gate, the reader processes the card and transmits the data Key Challenges to the terminal. Transaction data is then • Create a high speed and user-friendly transmitted to the gate controller. contactless solution capable of Data will then be routed to the back office handling high traffic of commuters host where required information will be • Solution to include the control recorded by KLIA Ekspres. Once the back Just tap and board of automatic gate activated by office host receives the data,and upon successful contactless transactions successful storage of data - 'open gate' for a hassle free message will be sent to the gate controller experience on KLIA to allow access for the passenger. Just Tap & Board A settlement will then be conducted at a Ekspres' high speed To complement the convenience it sets out to provide, KLIA Ekspres appointed pre-determined time everyday. rail services. GHL Systems to create an automated system that would enable the gates at the arrival and departure halls to accept contactless payments. KLIA Ekspress 5 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2 0 0 9 G H L S Y S T E M S B E R H A D
Mobile Registration via GPRS Terminals VEHICLE INSURANCE, THAILAND About Policy Vendor Registration Register, Pay & Print Implementation Highlights In Thailand, Road Accident Victims Technology replaces traditional methods • GPRS technology was utilized to Protection Ltd (RVP) was set up to when GHL Thailand partnered with RVP extend the functionality of the facilitate payments to road accident to deploy the Policy Vendor Registration system victims and is owned collectively by 62 (PVR) system in 2007. Policy vendor • Rapid deployment with no disruption non-life insurance companies in Thailand. registeration terminals are used by RVP to link different insurers to manage • Full integration of new functionality Until recently, car owners registered data regarding insurance claims. KBank into existing networks & their cars the traditional way of filling will link with the RVP network to offer infrastructure- up a paper form and relying on their cash management services to facilitate agents to submit the application to • Over 1500 terminals deployed payments between the company and its RVP’s database. The problem with this customers. method: unscrupulous agents will issue ‘delayed’ submission of valid applications In its double edged solution, GHL Key Benefits to avoid a cut off their premiums to RVP. Thailand deployed the terminals (portable • Secure and immediate vehicle Consequently when accidents do happen, and countertops) to over 1500 insurance insurance registration cum payment the applicant’s information is not found agents and created a customized via a common terminal registered in the database, hence no application whereby car owners are claims could be paid out to bona fide able to key in their information via the • Immediate printing and verification victims. terminals (in real-time Thai characters) , of vehicle registration slips for vehicle pay up and print the registration slips on specialized paper. Website The transaction and information is then www.rvp.co.th routed to RVP network which has a host at its acquiring bank-KBank. Applicants are assured that their policy is verified and Key Challenges registered in the RVP’s database while • Create a high speed and user-friendly insurance companies are assured of their Register, pay and print application for vehicle insurance rightful fees from the agents. registration via payment terminals The successful deployment proves as you go for your • Application to enable terminals that once again, GHL’s technology next car insurance to display and print real-time Thai goes beyond payments - enabling and characters on registration slip redefining the transaction methods of via the PVR - Policy • Deploy the commissioned terminals information. Vendor Registration. to over a thousand insurance agents Register , pay and print 6 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2 0 0 9 G H L S Y S T E M S B E R H A D
High Speed Payments over High Seas SEA TRAVEL, ASIA PACIFIC About Star Cruises • Create a high speed IP payments system on board Star Cruises’ fleet of ships Star Cruises, together with its jointly controlled entity, Norwegian Cruise Line (NCL), is the third largest cruise operator in the • Streamline transaction and communication channels to world with a combined fleet of 16 ships cruising to over 200 reduce transaction costs destinations in the world, offering close to 30,000 lower berths while NCL is presently building a new third generation Freestyle Cruising project known as F3, for delivery in 2010 Floating City Star Cruises, the leading cruise line in Asia-Pacific, operates Since its inception in 1993, Star Cruises has achieved global 5 vessels which include SuperStar Virgo, SuperStar Aquarius, recognition, being the leading cruise line in Asia-Pacific and SuperStar Libra, Star Pisces and MegaStar Aries, offering various one of the three largest in the world. cruise itineraries in the Asia Pacific region. Over the last decade, Star Cruises has played a leading role in shaping the regional cruise industry by offering new class-leading luxury megaships and exciting itineraries. Along with its exciting Website itineraries and myriad of entertainment and dinning options, www.starcruises.com Star Cruise turned to GHL System to upgrade their customer experience with regards to its payment systems on board. Prior to implementation, Star Cruises' system utilised legacy Key Challenges terminals on dialup. A successful proof-of-concept conducted • To provide a secure and reliable communication payment from November 2009 to January of 2010 provided the vote of infrastructure that is available even over the high seas confidence needed to convince the business that the L-350 was indeed the dependable, faster (...turn to next page) • Cost-effective, yet dependable with built-in fallback for assured continuity 7 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2 0 0 9 G H L S Y S T E M S B E R H A D
High Speed Payments over High Seas SEA TRAVEL, ASIA PACIFIC (...from previous page) at the same time. This ensures a secure, • Improved transactions speed dependable, faster and highly affordable and reduced communication and and cost effective solution they needed communications solution for sensitive maintenance costs to compliment their existing satellite transactional data across a satellite broadband connection. • Multiple backups on both land and network. sea networks Affordable, Stable & Secure Communication Channel Automatic Fall-Back In today’s payments world, the The Results communication portion of the payment Since its inception, the automatic fall-back The system has been successfully system is often neglected. With dial-up feature has been built into the netAccess integrated into the cruise ships' system lines getting cheaper and more readily L-350. This feature proves its advantage and multiple terminals are able to transact available, most merchants will rely on this by providing a system architecture with at any point of time. The stability of channel of communications. However, multiple layers of fall back channels the system is guaranteed by providing on a floating city that roams around the varying from mobile communications multiple layers of fall back channels. world on high seas this option may not be (GPRS) to PSTN dial-up connections. the cheapest or more reliable solution. Lastly, with the use of OpenVPN to create The solution is able to utilize the a secure channel between the ship-based Cruise ships all around the world have satellite communication as its primary L-350 routers and the shore-based L-350 a common problem which is the communication to a regional payment routers, security and integrity of the unavailability of a affordable, stable and processor. In the event of satellite transactional messages are guaranteed. secure communication channel for credit communication failure, the netAccess card transactions. L-350s will switch automatically to secondary PSTN dial-up communications GHL Systems deployed its award- directly to the host. Moreover, two winning netAccess L-350 on board to netAccess L-350 boxes are implemented provide a secure, reliable and highly on each site to ensure continuous available payment infrastructure to cruise availability for transaction to the back operators. host. The L-350 was deployed using a combination of encryption and host routing via NII, concentrating all Key Benefits transactions from one cruise ship into two • Continuously available payment L-350s providing backup for each other infrastructure anywhere in the world and communicating card transactions securely to yet another two land-based • Remote monitoring of the system netAccess L-350- all via IP. The netAccess • IP transactions routed across L-350 multi-threads also allow for up to international waters based on card 30 simultaneous transactions to transact type and currency 8 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2 0 0 9 G H L S Y S T E M S B E R H A D
Transaction routers and concentrators EMV networks Smartcard technologies Consulting Loyalty services and online payments Contactless payments Payment Terminal line gateways encryption technologies GHL Systems PAYMENT SOLUTIONS, REDEFINED. MEPS, PCI, SIRIM, SPVA and the Line Encryption Working Group. GHL Systems is the Asia Pacific’s leading end-to-end payment services enabler By providing a broad range of payment that deploys world-class payment solutions, GHL Systems today deploys infrastructure, services and technology. its products and services to multiple clients across various vertical segments We are an MSC-status company listed on worldwide not limited to banking the Main Board of Bursa Malaysia (Kuala and financial services institutions, Lumpur Stock Exchange). Our complete telecommunications, transportation, portfolio of payment solutions include retail and oil and gas. transaction routers and concentrators, terminal line encryption technologies, With offices in Bangkok, Beijing, Hanoi, loyalty and online payment solutions, Ho Chi Minh, Hong Kong, Kuala Lumpur, smartcard technologies, secure EDC and Manila, Singapore and Wuhan, and having EMV networks and terminals to consulting had successful forays and establishing services. multiple partnerships across the Asia-Pacific, European, the Americas and GHL Systems' payment solutions are Middle Eastern regions - GHL Systems is further recognized, accredited and well-positioned to meet the demands of a certified by organizations and governing global economy. bodies such as Visa, MasterCard, JCB, 9 B A N G KO K • B E I J I N G • H A N O I • H O C H I M I N H • H O N G KO N G • K UA L A LU M P U R • M A N I L A • S I N G A P O R E • W U H A N © 2 0 0 9 G H L S Y S T E M S B E R H A D
DISCLAIMER ©2009 GHL Systems Berhad. All rights reserved. GHL Systems netAccess, VersaRead, NetMATRIX, NetTransact are either registered trademarks or trademarks of GHL Systems or their affiliates in Malaysia and/or other countries. References in this publication to GHL Systems’ products or services do not imply that GHL Systems intends to make them available in all countries in which GHL Systems operates. This document is based on information provided by our client and it illustrates how one organization uses GHL Systems’ products or services. Many factors have contributed to the results and benefits described, GHL Systems does not guarantee comparable results elsewhere. Unit L8 C-G-15, Block C, Jalan Dataran SD1, Dataran SD PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia T +603 6286 3388 F +603 6280 2999 E firstname.lastname@example.org WWW.GHL.COM