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welcome


Thursday, September 24, 2009
introductions


                                                IN WHICH WE
                               AGREE UPON WHY ...
our founder: Jeffrey Zeldman
                       photo: Adrian Q | flickr: aquan




Thursday, September 24, 2009
his book(s)
                      DESIGNING WITH WEB STANDARDS
                      (1st, 2nd, & soon 3rd Editions, + a f...
our website




Thursday, September 24, 2009
our website




Thursday, September 24, 2009
our website




Thursday, September 24, 2009
AIGA      Mozilla
                                   Build-A-Bear    United States Holocaust
                             ...
our website




Thursday, September 24, 2009
our events

Thursday, September 24, 2009
so what?




Thursday, September 24, 2009
why us?




Thursday, September 24, 2009
why us?
       Mr. Cooksey asked us. We said yes.




Thursday, September 24, 2009
why us?
       Mr. Cooksey asked us. We said yes.
       Why not us? Why not you?




Thursday, September 24, 2009
why us?
       Mr. Cooksey asked us. We said yes.
       Why not us? Why not you?
       Not a pitch, but a conversation.
...
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
ROBERT
       sales

                               IN WHICH WE
         EXPLORE THE ETHICS OF SEDUCTION
      & BETTER LI...
ROBERT


       basic sales process




Thursday, September 24, 2009
ROBERT


       basic sales process
       Project Planner




Thursday, September 24, 2009
ROBERT


       basic sales process
       Project Planner
       Dialogue & Follow Up




Thursday, September 24, 2009
ROBERT


       basic sales process
       Project Planner
       Dialogue & Follow Up
       Closing the Deal




Thursda...
the project planner
                               ROBERT




Thursday, September 24, 2009
dialogue & follow up
                                                         ROBERT




       It’s all about communicati...
closing
         the deal

           A always
           B be
           C closing




Thursday, September 24, 2009
ROBERT


       our values




Thursday, September 24, 2009
ROBERT


       our values
       No spec work: nothing is free.




Thursday, September 24, 2009
ROBERT


       our values
       No spec work: nothing is free.
       We pitch our people, principles, and process.




...
ROBERT


       our values
       No spec work: nothing is free.
       We pitch our people, principles, and process.
    ...
ROBERT


       our values
       No spec work: nothing is free.
       We pitch our people, principles, and process.
    ...
ROBERT


       our values
       No spec work: nothing is free.
       We pitch our people, principles, and process.
    ...
ROBERT


       client vendor chemistry




Thursday, September 24, 2009
ROBERT


       client vendor chemistry
       Sometimes we say no (thank you).




Thursday, September 24, 2009
ROBERT


       client vendor chemistry
       Sometimes we say no (thank you).
       Not every project is right for us. ...
ROBERT


       client vendor chemistry
       Sometimes we say no (thank you).
       Not every project is right for us. ...
Carlisle Wide Plank Flooring




                 “...we’ll treat ya to some magical wood.”
                              ...
ROBERT


       Mozilla Foundation




Thursday, September 24, 2009
ROBERT


       Mozilla Foundation
       We went big (in scope).




Thursday, September 24, 2009
ROBERT


       Mozilla Foundation
       We went big (in scope).
       ey came back and said smaller.




Thursday, Sep...
ROBERT


       Mozilla Foundation
       We went big (in scope).
       ey came back and said smaller.
       We went sm...
ROBERT


       Mozilla Foundation
       We went big (in scope).
       ey came back and said smaller.
       We went sm...
Thursday, September 24, 2009
DAVE
       project management

                               IN WHICH WE
    DECIDE HOW WHO WILL DO WHAT WHEN
          ...
DAVE


       our pm philosophy
       Adapt classic project management approaches
         to web projects
       Waterfa...
DAVE


       web project concepts
       Open minds = successful projects
       Dra timelines establish project timefra...
on waterfall & agile
       Predictability versus flexibility   DAVE

       All you got to do is talk, talk




Thursday, ...
on waterfall & agile
       Predictability versus flexibility                                      DAVE

       All you got...
DAVE


       pm with personality
       Build the expectation.
       Become the consummate comedic professional.
       ...
DAVE


       Carlisle Wide Plank Flooring
       Established Communication, Mutual Trust and Respect
       Home made muffi...
DAVE


       Mozilla Foundation
       Open design process with Mozilla Community
       Utilized elements of Agile, Rapi...
KEVIN
       project definition

                                       IN WHICH WE
                 CHOOSE THE PROPER STA...
project definition
                                                              100.00%



                              ...
KEVIN


       project definition: our goals




Thursday, September 24, 2009
KEVIN


       project definition: our goals
       Identify the key players.
       Explore the communications dynamic.
 ...
KEVIN


       kickoff should establish...




Thursday, September 24, 2009
KEVIN


       kickoff should establish...
       a high level of positive energy,
       the appropriate conceptual depth...
KEVIN


       stakeholder interviews
       By moing stakeholder interviews prior to kickoff, you
       can spend less t...
KEVIN


       priority card sorting game
       An exercise that assesses information priorities for an
       organizati...
step 1                                                      KEVIN

       In advance, list all your topics on a set of ind...
step 1                                                       KEVIN

       In advance, list all your topics on a set of in...
step 2                                                      KEVIN
       Arrange the group around the table so that a
    ...
step 2                                                      KEVIN
       Arrange the group around the table so that a
    ...
step 3                                                      KEVIN

       Ask each participant to sort their cards from hi...
step 3                                                      KEVIN

       Ask each participant to sort their cards from hi...
step 4                                                   KEVIN

       Each participant must remove their 3 lowest priorit...
step 4                                                  KEVIN

       Each participant must remove their 3 lowest priority...
step 4, variation                                          KEVIN

       Prior to passing, allow each participant to “save...
step 4, variation                                          KEVIN

       Prior to passing, allow each participant to “save...
step 5                                                    KEVIN
       Repeat steps 3 and 4 up to 3 times, with each parti...
step 5                                                    KEVIN
       Repeat steps 3 and 4 up to 3 times, with each parti...
step 6                                                        KEVIN

       Aer each participant puts the cards in order ...
step 6                                                              KEVIN

       Aer each participant puts the cards in ...
KEVIN




       analysis
       Analysis of the collected data assesses the priorities of
       the combined group and v...
Topic                                        Passes        Average                  Client Avg.               Happy Cog Av...
other kickoff activities




Thursday, September 24, 2009
other kickoff activities
       Ice Destroyers




Thursday, September 24, 2009
other kickoff activities
       Ice Destroyers
       Prototyping exercise
       (Zaki Warfel)




Thursday, September 24...
other kickoff activities
       Ice Destroyers
       Prototyping exercise
       (Zaki Warfel)

       UX Health Check
  ...
other kickoff activities
       Ice Destroyers
       Prototyping exercise
       (Zaki Warfel)

       UX Health Check
  ...
other kickoff activities
       Ice Destroyers
       Prototyping exercise
       (Zaki Warfel)

       UX Health Check
  ...
CHRIS
       design

                                                 IN WHICH WE
                                  MAKE T...
CHRIS




       So, what’s wrong with the
       “IA to Design” waterfall process?



Thursday, September 24, 2009
Thursday, September 24, 2009
CHRIS
                   Discoery



                               IA


                        Design      • Initial vi...
Thursday, September 24, 2009
CHRIS


       benefits
       Everyone is informed
       Client understand functionality
       Frees up teammates




T...
CHRIS


       drawbacks
       Heavy burdern
       Design = “Skinning”
       Where’s the collaboration?
       Clients ...
CHRIS


       visual concepting
      (Initial design concepts)
       3 - 5 “uick Hit” visual designs
       Solve spec...
CHRIS


       visual concepting
      (Initial design concepts)
       Share responsibility
       Explore unique solutio...
Thursday, September 24, 2009
CHRIS




       Task: Redesigning Carlisle’s
       wideplankflooring.com
       capitalizing on the unique
       Carlisl...
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
CHRIS



       Task: Redesigning
       the Mozilla website while
       keeping the content
       & structure intact


...
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
CHRIS




       So what does this process
       (basically) look like, then?



Thursday, September 24, 2009
Discoery
                                                              CHRIS

                                    • Brain...
JENN       MARK
       development

                                                 IN WHICH WE
                         ...
JENN   MARK


       hello!
       Mark Huot
       Lead Developer and avid Red Sox Fan, Boo!

       Jenn Lukas
       Le...
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
(confused development cat)




Thursday, September 24, 2009
Waterfall
                         IA               Design            Development




                               Impro...
Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
(getting answers)
                                 (confused cat)


Thursday, September 24, 2009
(inventory file)



Thursday, September 24, 2009
(screen shot of login
                                 form)


Thursday, September 24, 2009
(screen shot of
                        inventory with just
                      “login” page showing)


Thursday, Septem...
(screen shot of login
                                 form)


Thursday, September 24, 2009
(screen shot of login
                            form with forgot
                             password link)


Thursday,...
(screen shot of inventory with just
                      “login” page showing AND forgot
                               y...
(screen shot of login
                            form with forgot
                             password link)


Thursday,...
(screen shot of the
                          reset your password
                               email form)


Thursday, S...
mark@markh.ut.com




                                    email is entered
                                       wrong=

...
mark@markhuot.com




                       (error page on forgot
                          your password)


Thursday, Se...
(screen shot of password has
                          been successfully reset page)




Thursday, September 24, 2009
(screen shot of inventory with just “login” page showing
                     AND forgot your password AND reset form AND ...
markhot

                               ••••••••




                          (screen shot of login
                     ...
markhot




                          (screen shot of login
                               ••••••••




                  ...
(screen shot of inventory with just “login”
                    page showing AND forgot your password
                    ...
markhuot

                               ••••••••




                          (screen shot of login
                    ...
(screen shot of success
                        login page)


Thursday, September 24, 2009
(screen shot of
                 inventory with full login
                          items)


Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
Poppycock!




Thursday, September 24, 2009
(screen shot/movie of ajax login
                    form—apple.com rip off,
                          web2.0 rip)



Thur...
“Uhh ohh” pages




Thursday, September 24, 2009
404 Pages




Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
(example 1 of forgotten
                   pages with bland
                   developer speak)


Thursday, September 24, ...
No Search Results




Thursday, September 24, 2009
Thursday, September 24, 2009
Thursday, September 24, 2009
(separate screen shot
                        of no search results)


Thursday, September 24, 2009
(screen shot of full
                                  inventory file)


Thursday, September 24, 2009
Thursday, September 24, 2009
the BIG IDEA

                                        IN WHICH WE
                                        ASSEMBLE,
      ...
the BIG IDEA




Thursday, September 24, 2009
the BIG IDEA
       We choose and treat our clients
       like we choose and treat our friends.




Thursday, September 2...
the BIG IDEA
       We choose and treat our clients
       like we choose and treat our friends.
       We (attempt to) ma...
the BIG IDEA
       We choose and treat our clients
       like we choose and treat our friends.
       We (attempt to) ma...
the BIG IDEA
       We choose and treat our clients
       like we choose and treat our friends.
       We (attempt to) ma...
the BIG IDEA
       We choose and treat our clients
       like we choose and treat our friends.
       We (attempt to) ma...
thank you
       happycog.com

       @iamjolly               uestions & comments?
       @dtderu
       @kevinmhoffman
  ...
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Solving Business Problems for Our Clients, Each Step of the Way

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This was a presentation that Happy Cog East made to PhillyCHI on Wednesday, September 23 2009. It was a series of 10 minute talks regarding each step of a project process at our boutique web design firm. http://www.happycog.com http://phillychi.acm.org

Published in: Design, Technology, Business
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  • It took me a while to get through all 76 minutes of the video...
    http://phillychi.acm.org/?p=420
    ...but wow! Great.

    Really sorry I missed it. Go-Go-Gadget-Modified-Waterfall!
    And thanks for putting the slide show up on SlideShare!
       Reply 
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Transcript of "Solving Business Problems for Our Clients, Each Step of the Way"

  1. 1. welcome Thursday, September 24, 2009
  2. 2. introductions IN WHICH WE AGREE UPON WHY WE ARE HERE Thursday, September 24, 2009
  3. 3. our founder: Jeffrey Zeldman photo: Adrian Q | flickr: aquan Thursday, September 24, 2009
  4. 4. his book(s) DESIGNING WITH WEB STANDARDS (1st, 2nd, & soon 3rd Editions, + a few others) Thursday, September 24, 2009
  5. 5. our website Thursday, September 24, 2009
  6. 6. our website Thursday, September 24, 2009
  7. 7. our website Thursday, September 24, 2009
  8. 8. AIGA Mozilla Build-A-Bear United States Holocaust Memorial Museum Daily Kos e Today Show Georgetown University omson Reuters Greater Philadelphia Tourism & Marketing W3C Corporation Wordpress Krylon Paints Zappos our clients Thursday, September 24, 2009
  9. 9. our website Thursday, September 24, 2009
  10. 10. our events Thursday, September 24, 2009
  11. 11. so what? Thursday, September 24, 2009
  12. 12. why us? Thursday, September 24, 2009
  13. 13. why us? Mr. Cooksey asked us. We said yes. Thursday, September 24, 2009
  14. 14. why us? Mr. Cooksey asked us. We said yes. Why not us? Why not you? Thursday, September 24, 2009
  15. 15. why us? Mr. Cooksey asked us. We said yes. Why not us? Why not you? Not a pitch, but a conversation. Thursday, September 24, 2009
  16. 16. Thursday, September 24, 2009
  17. 17. Thursday, September 24, 2009
  18. 18. Thursday, September 24, 2009
  19. 19. Thursday, September 24, 2009
  20. 20. ROBERT sales IN WHICH WE EXPLORE THE ETHICS OF SEDUCTION & BETTER LIVING THROUGH CHEMISTRY Thursday, September 24, 2009
  21. 21. ROBERT basic sales process Thursday, September 24, 2009
  22. 22. ROBERT basic sales process Project Planner Thursday, September 24, 2009
  23. 23. ROBERT basic sales process Project Planner Dialogue & Follow Up Thursday, September 24, 2009
  24. 24. ROBERT basic sales process Project Planner Dialogue & Follow Up Closing the Deal Thursday, September 24, 2009
  25. 25. the project planner ROBERT Thursday, September 24, 2009
  26. 26. dialogue & follow up ROBERT It’s all about communication. And coordination. Thursday, September 24, 2009
  27. 27. closing the deal A always B be C closing Thursday, September 24, 2009
  28. 28. ROBERT our values Thursday, September 24, 2009
  29. 29. ROBERT our values No spec work: nothing is free. Thursday, September 24, 2009
  30. 30. ROBERT our values No spec work: nothing is free. We pitch our people, principles, and process. Thursday, September 24, 2009
  31. 31. ROBERT our values No spec work: nothing is free. We pitch our people, principles, and process. Talk is cheap: share ideas freely. Thursday, September 24, 2009
  32. 32. ROBERT our values No spec work: nothing is free. We pitch our people, principles, and process. Talk is cheap: share ideas freely. One to one (or small group) conversation is priceless. Thursday, September 24, 2009
  33. 33. ROBERT our values No spec work: nothing is free. We pitch our people, principles, and process. Talk is cheap: share ideas freely. One to one (or small group) conversation is priceless. Thursday, September 24, 2009
  34. 34. ROBERT client vendor chemistry Thursday, September 24, 2009
  35. 35. ROBERT client vendor chemistry Sometimes we say no (thank you). Thursday, September 24, 2009
  36. 36. ROBERT client vendor chemistry Sometimes we say no (thank you). Not every project is right for us. And vice-versa. Thursday, September 24, 2009
  37. 37. ROBERT client vendor chemistry Sometimes we say no (thank you). Not every project is right for us. And vice-versa. Thursday, September 24, 2009
  38. 38. Carlisle Wide Plank Flooring “...we’ll treat ya to some magical wood.” - email from Client Thursday, September 24, 2009
  39. 39. ROBERT Mozilla Foundation Thursday, September 24, 2009
  40. 40. ROBERT Mozilla Foundation We went big (in scope). Thursday, September 24, 2009
  41. 41. ROBERT Mozilla Foundation We went big (in scope). ey came back and said smaller. Thursday, September 24, 2009
  42. 42. ROBERT Mozilla Foundation We went big (in scope). ey came back and said smaller. We went smaller. Thursday, September 24, 2009
  43. 43. ROBERT Mozilla Foundation We went big (in scope). ey came back and said smaller. We went smaller. ey said, “yes” but “involve the community in the process.” Thursday, September 24, 2009
  44. 44. Thursday, September 24, 2009
  45. 45. DAVE project management IN WHICH WE DECIDE HOW WHO WILL DO WHAT WHEN & WHY Thursday, September 24, 2009
  46. 46. DAVE our pm philosophy Adapt classic project management approaches to web projects Waterfall can be agile Add some personality to the mix! Thursday, September 24, 2009
  47. 47. DAVE web project concepts Open minds = successful projects Dra timelines establish project timeframes Manage milestones “e Evolution Solution” - Focus on current phase + four weeks beyond Thursday, September 24, 2009
  48. 48. on waterfall & agile Predictability versus flexibility DAVE All you got to do is talk, talk Thursday, September 24, 2009
  49. 49. on waterfall & agile Predictability versus flexibility DAVE All you got to do is talk, talk Google Search: “Waterfall” Google Search: “Agile” Thursday, September 24, 2009
  50. 50. DAVE pm with personality Build the expectation. Become the consummate comedic professional. “Hi Tina, Tom, Kim, John and all the ships at sea. We’re nautical by nature ya know! :)” Thursday, September 24, 2009
  51. 51. DAVE Carlisle Wide Plank Flooring Established Communication, Mutual Trust and Respect Home made muffins, ohh so warm & tasty Change to planned technical assessment deliverable Altered project plan to meet Client needs Invited Tech lead to participate in CMS integration Thursday, September 24, 2009
  52. 52. DAVE Mozilla Foundation Open design process with Mozilla Community Utilized elements of Agile, Rapid Design and Waterfall to complete project tasks and maintain an “open” feel to the project Evolution of requirements vs. revolution of scope Thursday, September 24, 2009
  53. 53. KEVIN project definition IN WHICH WE CHOOSE THE PROPER STARTING FOOT & IN WHICH DIRECTION TO GO Thursday, September 24, 2009
  54. 54. project definition 100.00% 75.00% 50.00% 25.00% 0% Potential Baggage Thursday, September 24, 2009
  55. 55. KEVIN project definition: our goals Thursday, September 24, 2009
  56. 56. KEVIN project definition: our goals Identify the key players. Explore the communications dynamic. Immerse ourselves in the culture. Define the project. Thursday, September 24, 2009
  57. 57. KEVIN kickoff should establish... Thursday, September 24, 2009
  58. 58. KEVIN kickoff should establish... a high level of positive energy, the appropriate conceptual depth, a sense of humor, & unanticipated delight at our approach. Thursday, September 24, 2009
  59. 59. KEVIN stakeholder interviews By moing stakeholder interviews prior to kickoff, you can spend less time on unknowns during the kickoff and work at a better conceptual depth. Thursday, September 24, 2009
  60. 60. KEVIN priority card sorting game An exercise that assesses information priorities for an organization and quantifies variations in priority between a client and a vendor, two departments in the same organization, two different types of users, or any two groups. Thursday, September 24, 2009
  61. 61. step 1 KEVIN In advance, list all your topics on a set of index cards. Create a set for each participant. 15 topics is a good upper limit. Thursday, September 24, 2009
  62. 62. step 1 KEVIN In advance, list all your topics on a set of index cards. Create a set for each participant. 15 topics is a good upper limit. Topic 1 Topic 2 Topic 3 Topic 4 Topic 5 Topic 6 Topic 7 Topic 8 Thursday, September 24, 2009
  63. 63. step 2 KEVIN Arrange the group around the table so that a representative from each group is in an alternating seat. Ideally, no one should be sitting next to someone they work with. Thursday, September 24, 2009
  64. 64. step 2 KEVIN Arrange the group around the table so that a representative from each group is in an alternating seat. Ideally, no one should be sitting next to someone they work with. Thursday, September 24, 2009
  65. 65. step 3 KEVIN Ask each participant to sort their cards from highest to lowest priority, with the highest priority on the top and lowest priority on the bottom. Topic 1 Topic 2 Topic 3 Topic 4 Topic 5 Topic 6 Topic 7 Topic 8 Thursday, September 24, 2009
  66. 66. step 3 KEVIN Ask each participant to sort their cards from highest to lowest priority, with the highest priority on the top and lowest priority on the bottom. Topic 8 Topic 4 Topic 1 Topic 2 Topic 36 Topic Topic 7 5 Thursday, September 24, 2009
  67. 67. step 4 KEVIN Each participant must remove their 3 lowest priority cards from the group, place a hash mark in the corner of the card, and pass them to the person on their le. Topic 7 8 Topic 4 Topic Topic 1 Topic 23 Topic Topic 6 Topic 5 Thursday, September 24, 2009
  68. 68. step 4 KEVIN Each participant must remove their 3 lowest priority cards from the group, place a hash mark in the corner of the card, and pass them to the person on their le. Topic 7 Topic 8 Topic 1 Topic 23 Topic Topic 6 Topic 5 Topic 4 Thursday, September 24, 2009
  69. 69. step 4, variation KEVIN Prior to passing, allow each participant to “save” one card that can’t be lost, and to discard one card that is the least important. ese cards should then be designated as “save” or “remove,” and then set aside from play. Topic 7 8 Topic 4 Topic Topic 1 Topic 23 Topic Topic 6 Topic 5 Thursday, September 24, 2009
  70. 70. step 4, variation KEVIN Prior to passing, allow each participant to “save” one card that can’t be lost, and to discard one card that is the least important. ese cards should then be designated as “save” or “remove,” and then set aside from play. Topic 84 Topic Topic 7 Topic 1 Topic 5 Topic 23 Topic REMOVE Topic 6 SAVE Thursday, September 24, 2009
  71. 71. step 5 KEVIN Repeat steps 3 and 4 up to 3 times, with each participant prioritizing with their new set of cards, designating the 3 lowest priority, marking them with new or additional hash marks, and passing them to the le. Thursday, September 24, 2009
  72. 72. step 5 KEVIN Repeat steps 3 and 4 up to 3 times, with each participant prioritizing with their new set of cards, designating the 3 lowest priority, marking them with new or additional hash marks, and passing them to the le. Thursday, September 24, 2009
  73. 73. step 6 KEVIN Aer each participant puts the cards in order a final time, have them number the cards and place their initials on each card. At this point, each card should have a single set of initials, a number that represents the participant’s priority, and between 0 and 4 has marks. Topic 7 Topic 5 Topic 6 Topic 8 Thursday, September 24, 2009
  74. 74. step 6 KEVIN Aer each participant puts the cards in order a final time, have them number the cards and place their initials on each card. At this point, each card should have a single set of initials, a number that represents the participant’s priority, and between 0 and 4 has marks. 1 2 3 4 Topic 7 Topic 5 Topic 6 Topic 8 KH KH KH KH Thursday, September 24, 2009
  75. 75. KEVIN analysis Analysis of the collected data assesses the priorities of the combined group and variations in priorities between the two represented groups. Thursday, September 24, 2009
  76. 76. Topic Passes Average Client Avg. Happy Cog Avg. Variation Abstracts of Research Projects 2 1.38 1.88 0.83 1.05 Blogs or Articles Written by Doctors 3 1.46 1.86 1.33 0.53 Blogs or Newsletters Written by Clients 4 1 0.71 1.33 -0.62 Blogs or Newsletters Written by Leadership 8 0.54 0 1.33 -1.33 Corporate Volunteer Tracking Capabilities 15 0.23 0.42 0 0.42 Discussion Areas for Parents/Caregivers 5 0.77 0.14 1.5 -1.36 Donate to a Specific Program 8 1.31 1 1.67 -0.67 General Information About Low Vision 0 6.08 5.57 6.67 -1.1 Guidelines for Accessibility on the Web 6 0.07 0.14 0 0.14 How to Find Help Near You 1 5.23 5.42 5 0.42 Integrated Events Calendar 12 1 0.14 2 -1.86 Reviews of New Assistive Technology 2 3.38 4.71 1.83 2.88 Services Organized by Visual Condition 2 6 3.57 8.83 -5.26 Sign Up to be a Volunteer 0 1.53 1.28 1.83 -0.55 Vision Loss Simulations 0 2.31 3 0.33 2.67 Volunteer for a Specific Program 1 0.46 0 1 -1 Out of 10, n=13 Out of 10, n = 7 Out of 10, n = 6 Thursday, September 24, 2009
  77. 77. other kickoff activities Thursday, September 24, 2009
  78. 78. other kickoff activities Ice Destroyers Thursday, September 24, 2009
  79. 79. other kickoff activities Ice Destroyers Prototyping exercise (Zaki Warfel) Thursday, September 24, 2009
  80. 80. other kickoff activities Ice Destroyers Prototyping exercise (Zaki Warfel) UX Health Check (Labate & Govella) Thursday, September 24, 2009
  81. 81. other kickoff activities Ice Destroyers Prototyping exercise (Zaki Warfel) UX Health Check (Labate & Govella) Ask “What Have We Done at Sucks?” Thursday, September 24, 2009
  82. 82. other kickoff activities Ice Destroyers Prototyping exercise (Zaki Warfel) UX Health Check (Labate & Govella) Ask “What Have We Done at Sucks?” Establish a social relationship Thursday, September 24, 2009
  83. 83. CHRIS design IN WHICH WE MAKE THE PRETTY SMARTER & MAKE THE SMARTER PRETTIER Thursday, September 24, 2009
  84. 84. CHRIS So, what’s wrong with the “IA to Design” waterfall process? Thursday, September 24, 2009
  85. 85. Thursday, September 24, 2009
  86. 86. CHRIS Discoery IA Design • Initial visual design Thursday, September 24, 2009
  87. 87. Thursday, September 24, 2009
  88. 88. CHRIS benefits Everyone is informed Client understand functionality Frees up teammates Thursday, September 24, 2009
  89. 89. CHRIS drawbacks Heavy burdern Design = “Skinning” Where’s the collaboration? Clients find IA documentation scary & confusing Thursday, September 24, 2009
  90. 90. CHRIS visual concepting (Initial design concepts) 3 - 5 “uick Hit” visual designs Solve specific problems Cross-team effort Thursday, September 24, 2009
  91. 91. CHRIS visual concepting (Initial design concepts) Share responsibility Explore unique solutions Provide a target Cra a shared vision Thursday, September 24, 2009
  92. 92. Thursday, September 24, 2009
  93. 93. CHRIS Task: Redesigning Carlisle’s wideplankflooring.com capitalizing on the unique Carlisle story & selling process Thursday, September 24, 2009
  94. 94. Thursday, September 24, 2009
  95. 95. Thursday, September 24, 2009
  96. 96. Thursday, September 24, 2009
  97. 97. Thursday, September 24, 2009
  98. 98. Thursday, September 24, 2009
  99. 99. Thursday, September 24, 2009
  100. 100. Thursday, September 24, 2009
  101. 101. Thursday, September 24, 2009
  102. 102. Thursday, September 24, 2009
  103. 103. Thursday, September 24, 2009
  104. 104. CHRIS Task: Redesigning the Mozilla website while keeping the content & structure intact Thursday, September 24, 2009
  105. 105. Thursday, September 24, 2009
  106. 106. Thursday, September 24, 2009
  107. 107. Thursday, September 24, 2009
  108. 108. Thursday, September 24, 2009
  109. 109. Thursday, September 24, 2009
  110. 110. Thursday, September 24, 2009
  111. 111. Thursday, September 24, 2009
  112. 112. Thursday, September 24, 2009
  113. 113. Thursday, September 24, 2009
  114. 114. Thursday, September 24, 2009
  115. 115. Thursday, September 24, 2009
  116. 116. CHRIS So what does this process (basically) look like, then? Thursday, September 24, 2009
  117. 117. Discoery CHRIS • Brainstorming • Collaboration • Initial visual design IA Design Thursday, September 24, 2009
  118. 118. JENN MARK development IN WHICH WE PUT OUR $ WHERE OUR ) IS Thursday, September 24, 2009
  119. 119. JENN MARK hello! Mark Huot Lead Developer and avid Red Sox Fan, Boo! Jenn Lukas Lead Developer and avid Phillies Fan, Woo! Thursday, September 24, 2009
  120. 120. Thursday, September 24, 2009
  121. 121. Thursday, September 24, 2009
  122. 122. Thursday, September 24, 2009
  123. 123. (confused development cat) Thursday, September 24, 2009
  124. 124. Waterfall IA Design Development Improved Waterfall IA Design Development Thursday, September 24, 2009
  125. 125. Thursday, September 24, 2009
  126. 126. Thursday, September 24, 2009
  127. 127. Thursday, September 24, 2009
  128. 128. (getting answers) (confused cat) Thursday, September 24, 2009
  129. 129. (inventory file) Thursday, September 24, 2009
  130. 130. (screen shot of login form) Thursday, September 24, 2009
  131. 131. (screen shot of inventory with just “login” page showing) Thursday, September 24, 2009
  132. 132. (screen shot of login form) Thursday, September 24, 2009
  133. 133. (screen shot of login form with forgot password link) Thursday, September 24, 2009
  134. 134. (screen shot of inventory with just “login” page showing AND forgot your password) Thursday, September 24, 2009
  135. 135. (screen shot of login form with forgot password link) Thursday, September 24, 2009
  136. 136. (screen shot of the reset your password email form) Thursday, September 24, 2009
  137. 137. mark@markh.ut.com email is entered wrong= Thursday, September 24, 2009
  138. 138. mark@markhuot.com (error page on forgot your password) Thursday, September 24, 2009
  139. 139. (screen shot of password has been successfully reset page) Thursday, September 24, 2009
  140. 140. (screen shot of inventory with just “login” page showing AND forgot your password AND reset form AND reset confirmation) Thursday, September 24, 2009
  141. 141. markhot •••••••• (screen shot of login page) Thursday, September 24, 2009
  142. 142. markhot (screen shot of login •••••••• page with an error) Thursday, September 24, 2009
  143. 143. (screen shot of inventory with just “login” page showing AND forgot your password AND reset form AND reset confirmation AND error page) Thursday, September 24, 2009
  144. 144. markhuot •••••••• (screen shot of login page) Thursday, September 24, 2009
  145. 145. (screen shot of success login page) Thursday, September 24, 2009
  146. 146. (screen shot of inventory with full login items) Thursday, September 24, 2009
  147. 147. Thursday, September 24, 2009
  148. 148. Thursday, September 24, 2009
  149. 149. Poppycock! Thursday, September 24, 2009
  150. 150. (screen shot/movie of ajax login form—apple.com rip off, web2.0 rip) Thursday, September 24, 2009
  151. 151. “Uhh ohh” pages Thursday, September 24, 2009
  152. 152. 404 Pages Thursday, September 24, 2009
  153. 153. Thursday, September 24, 2009
  154. 154. Thursday, September 24, 2009
  155. 155. (example 1 of forgotten pages with bland developer speak) Thursday, September 24, 2009
  156. 156. No Search Results Thursday, September 24, 2009
  157. 157. Thursday, September 24, 2009
  158. 158. Thursday, September 24, 2009
  159. 159. (separate screen shot of no search results) Thursday, September 24, 2009
  160. 160. (screen shot of full inventory file) Thursday, September 24, 2009
  161. 161. Thursday, September 24, 2009
  162. 162. the BIG IDEA IN WHICH WE ASSEMBLE, & TAKE THE FORM OF A BUCKET OF WATER Thursday, September 24, 2009
  163. 163. the BIG IDEA Thursday, September 24, 2009
  164. 164. the BIG IDEA We choose and treat our clients like we choose and treat our friends. Thursday, September 24, 2009
  165. 165. the BIG IDEA We choose and treat our clients like we choose and treat our friends. We (attempt to) manage our projects with flexibility. Thursday, September 24, 2009
  166. 166. the BIG IDEA We choose and treat our clients like we choose and treat our friends. We (attempt to) manage our projects with flexibility. We start our projects with engagement, depth, & energy. Thursday, September 24, 2009
  167. 167. the BIG IDEA We choose and treat our clients like we choose and treat our friends. We (attempt to) manage our projects with flexibility. We start our projects with engagement, depth, & energy. We sometimes lead with collaborative visual thinking. Thursday, September 24, 2009
  168. 168. the BIG IDEA We choose and treat our clients like we choose and treat our friends. We (attempt to) manage our projects with flexibility. We start our projects with engagement, depth, & energy. We sometimes lead with collaborative visual thinking. We insure our ideas are fully considered and developed to provide a consistent experience. Thursday, September 24, 2009
  169. 169. thank you happycog.com @iamjolly uestions & comments? @dtderu @kevinmhoffman @ccashdollar @jennlukas @markhuot Thursday, September 24, 2009
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