Ahead of the Pack<br />Tools for Next generation Travel Managers<br />28 September 2011<br />
Kevin May,Editor / Moderator<br />
Poll no. 1<br />
Ahead of the Pack Tools for Next Generation Travel Managers<br />4<br />©  2011 Sabre Travel Network Confidential. Not for...
Top of Mind<br />WHAT TRAVEL AGENCIES and TRAVEL MANAGEMENT COMPANIES TELL US IS IMPORTANT<br />Customer LoyaltyWin custom...
AND<br />News    	    Trends<br />self-servicedemands<br />socialand virtualgrowth<br />suppliermerchandising<br />sloweco...
The New Traveler<br />LEISURE or CORPORATE?<br />Experiences Shape Expectations<br />©  2011 Sabre Travel Network Confiden...
Leisure Traveler<br />EXPERIENCES<br />Information Sources<br />Research Time Spent<br />Decision Making Influences<br />T...
Travel Information<br />MULTIPLE RESOURCES<br />Over 12 distinct channels to gather information…just to select the destina...
Research<br />MEASURING TIME SPENT<br />Travelers spend considerable TIME researching each phase of travel…<br />©  2011 S...
Making Decisions<br />INFLUENCERS<br />People trust people who are like them.<br />People trust advice from people in thei...
Technology<br />MULTIPLE DEVICES<br />Various types of devices in play, each with their own attributes of location awarene...
Technology<br />BOUNDLESS FEATURES<br />Nearly every aspect of travel has an app.<br />FLIGHT SCHEDULES<br />MAPS<br />PAC...
Travel Counselor<br />WHO’S NEXT?<br />Only people born before a technologyis invented think of it as technology.  Everyon...
Questions<br />A recent study in the United Kingdom found 69 % of consumers use the Internet to book their holidays…<br />...
Poll no. 2<br />
Future<br />BEING PREPARED<br />Today’s trends are tomorrow’s reality<br />You will need to be equipped to handle this rea...
How Can<br />Travel Counselors<br />Stay Ahead<br />and<br />Meet These Traveler Expectations<br />©  2011 Sabre Travel Ne...
19<br />Online Shopping Experience<br />Graphical tools similar to what travelers are using for research<br />©  2011 Sabr...
20<br />Air Extras<br />Information on ancillary fees aggregated to provide the total price upfront<br />©  2011 Sabre Tra...
21<br />Information Aggregated <br />Relevant information from the web directly in the workflow…More Efficiency, Better Se...
22<br />Information Aggregated<br />Relevant content from the web directly in the workflow…More Efficiency, Better Service...
23<br />Flexible Shopping<br />Multiple Fares for flexible dates, in a single<br />calendar display<br />©  2011 Sabre Tra...
24<br />Email Travel Options<br />Email travel options directly from workflow. Tools designed for travel counselor to prov...
25<br />Air Merchandising<br />Merchandising and Personalization  in the workflow<br />©  2011 Sabre Travel Network Confid...
26<br />Air Merchandising<br />Payment for Economy Plus seats, directly in  workflow<br />©  2011 Sabre Travel Network Con...
27<br />Workflow Management<br />Easily manage multiple travelers and itineraries in a single view<br />©  2011 Sabre Trav...
SociallyConnected<br />Professional community for travel agents<br />Connected with social networks<br />Research user rev...
Agent – Traveler Interaction<br />Sabre Red Workspace<br />With traveler collaboration<br />©  2011 Sabre Travel Network C...
30<br />The Right Apps<br />©  2011 Sabre Travel Network Confidential. Not for redistribution<br />
Consumers Have Easy Access to a Variety of Apps<br />©  2011 Sabre Travel Network Confidential. Not for redistribution<br />
32<br />What if…<br />
Connecting App Buyers and Sellers around the World<br />©  2011 Sabre Travel Network Confidential. Not for redistribution<...
Plug and Play Apps<br />EASY TO USE<br />Global search, browse, filter<br />App categorization and tagging<br />App market...
Customer Preference Viewer<br />Allows agents to quickly view customer and corporate preferences, expected service levels....
Restaurant Reservations<br />Allows agents to provide additional services to their travel customers. <br />Restaurant opti...
Travel Reviews<br />Assist agents in selecting the right hotels for their travel customers. <br />Hotel review list trigge...
Telepresence Increasing <br />New collaboration tools<br />Cost containment<br />Globalization<br />Sustainability<br />© ...
Poll no. 3<br />
Virtual Meetings Reservations<br />Allows agents to provide services around this new emerging technology<br />Customers ca...
Travel Counselor<br />Expectations<br />Connected<br />Informed<br />Influential<br />Got an app for that<br />		Are you r...
 Q & A<br />
 Thank You!Archive copy of today’s webinar will appear on www.tnooz.com within a few days.Send questions and comments to K...
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Tnooz-Sabre FREE webinar – Ahead of the pack: Tools for next generation travel managers

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Travellers' expectations for their journeys are growing exponentially and travel agents remain at the sharp end of meeting the needs of those planning leisure or business trips.

This webinar features:

Pravin Muthukumar, Sabre Travel Network business development manager, Sabre Red Apps
Pradeep Rao, Sabre Travel Network Senior Director
Kevin May, Tnooz Editor, Moderator

Published in: Business, Travel
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Tnooz-Sabre FREE webinar – Ahead of the pack: Tools for next generation travel managers

  1. 1. Ahead of the Pack<br />Tools for Next generation Travel Managers<br />28 September 2011<br />
  2. 2. Kevin May,Editor / Moderator<br />
  3. 3. Poll no. 1<br />
  4. 4. Ahead of the Pack Tools for Next Generation Travel Managers<br />4<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  5. 5. Top of Mind<br />WHAT TRAVEL AGENCIES and TRAVEL MANAGEMENT COMPANIES TELL US IS IMPORTANT<br />Customer LoyaltyWin customers and keep them coming back—<br />Great value. Great service.Business PerformanceGrow revenue and control costs—<br />More revenue. More efficiency.<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  6. 6. AND<br />News Trends<br />self-servicedemands<br />socialand virtualgrowth<br />suppliermerchandising<br />sloweconomic recovery<br />better informed,more demanding travelers<br />costand revenuepressures<br />virtual meetings & teleprescence<br />interfacetransformation<br />shoppingcomplexity<br />complex travelmanagement<br />mobiletraveler<br />finding agentswith GDS format knowledge<br />service modelchanges<br />
  7. 7. The New Traveler<br />LEISURE or CORPORATE?<br />Experiences Shape Expectations<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  8. 8. Leisure Traveler<br />EXPERIENCES<br />Information Sources<br />Research Time Spent<br />Decision Making Influences<br />Technology Devices<br />Travel Agents – who’s next<br />Are you ready?<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  9. 9. Travel Information<br />MULTIPLE RESOURCES<br />Over 12 distinct channels to gather information…just to select the destination!<br />Online Travel Agencies | Destination Websites | Travel Review Sites | Travel Provider Websites | Family & Friends | Deals Websites | Destination Blogs | Travel Expert Blogs | Online Advertising | Magazines | Radio | Travel Agent Advice <br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  10. 10. Research<br />MEASURING TIME SPENT<br />Travelers spend considerable TIME researching each phase of travel…<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  11. 11. Making Decisions<br />INFLUENCERS<br />People trust people who are like them.<br />People trust advice from people in their network.<br />Corporate travelers are also connecting.<br />Are you?<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  12. 12. Technology<br />MULTIPLE DEVICES<br />Various types of devices in play, each with their own attributes of location awareness and accessibility<br />50 more tablets brands are headed to marketin time for Christmas<br />
  13. 13. Technology<br />BOUNDLESS FEATURES<br />Nearly every aspect of travel has an app.<br />FLIGHT SCHEDULES<br />MAPS<br />PACKING TIPS<br />DINING<br />SATELLITE<br />PHONE<br />SEAT<br />MAPS<br />TRAVEL<br />NARRATION<br />ENTERTAINMENT BOOKINGS<br />LANGUAGE<br />TRANSLATION<br />HOTEL SERVICES<br />WI-FI SEARCH<br />BOOKS<br />CURRENCY<br />CONVERSION<br />WORD<br />PROCESSING<br />WEATHER<br />PHOTO<br />SHARING<br />CUSTOMS<br />Popular Travel Applications<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  14. 14. Travel Counselor<br />WHO’S NEXT?<br />Only people born before a technologyis invented think of it as technology. Everyone else considers it part of the environment.Alan Kay—Apple Computer<br />82 % college graduates.<br />Average 5-year career plan.<br />9 % of the workforce.<br />13 % of business travel.<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  15. 15. Questions<br />A recent study in the United Kingdom found 69 % of consumers use the Internet to book their holidays…<br />…compared to 23 % by phone.<br />Travel apps are fast-replacing 1:1 interactions (e.g., Concierge, Gate Agent) and published information (e.g., guidebooks, maps)<br />The same study showed that only recommendations by friends (28 %) and family (24 %) ranked on a par with online reviews.<br /> <br />What’s more, 40 % of Britons over the age of 25 had written a holiday review online.<br />ANSWERS<br />What are the impacts…<br />…for travel suppliers?<br />…for Corporate travelers?<br />…for your business?<br /> We know. = You know.<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  16. 16. Poll no. 2<br />
  17. 17. Future<br />BEING PREPARED<br />Today’s trends are tomorrow’s reality<br />You will need to be equipped to handle this reality<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  18. 18. How Can<br />Travel Counselors<br />Stay Ahead<br />and<br />Meet These Traveler Expectations<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  19. 19. 19<br />Online Shopping Experience<br />Graphical tools similar to what travelers are using for research<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  20. 20. 20<br />Air Extras<br />Information on ancillary fees aggregated to provide the total price upfront<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  21. 21. 21<br />Information Aggregated <br />Relevant information from the web directly in the workflow…More Efficiency, Better Service<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  22. 22. 22<br />Information Aggregated<br />Relevant content from the web directly in the workflow…More Efficiency, Better Service<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  23. 23. 23<br />Flexible Shopping<br />Multiple Fares for flexible dates, in a single<br />calendar display<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  24. 24. 24<br />Email Travel Options<br />Email travel options directly from workflow. Tools designed for travel counselor to provide better service, efficiently<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  25. 25. 25<br />Air Merchandising<br />Merchandising and Personalization in the workflow<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  26. 26. 26<br />Air Merchandising<br />Payment for Economy Plus seats, directly in workflow<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  27. 27. 27<br />Workflow Management<br />Easily manage multiple travelers and itineraries in a single view<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  28. 28. SociallyConnected<br />Professional community for travel agents<br />Connected with social networks<br />Research user reviews and promote deals to your travelers<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  29. 29. Agent – Traveler Interaction<br />Sabre Red Workspace<br />With traveler collaboration<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  30. 30. 30<br />The Right Apps<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  31. 31. Consumers Have Easy Access to a Variety of Apps<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  32. 32. 32<br />What if…<br />
  33. 33. Connecting App Buyers and Sellers around the World<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  34. 34. Plug and Play Apps<br />EASY TO USE<br />Global search, browse, filter<br />App categorization and tagging<br />App marketing content<br />User ratings and reviews<br />App suggest<br />Developer Centre <br />Red App purchase/shop reporting<br />Collaboration tools <br />All logos are the properties of their respective owners<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  35. 35. Customer Preference Viewer<br />Allows agents to quickly view customer and corporate preferences, expected service levels. <br />App activated by telephony system that detects incoming caller<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  36. 36. Restaurant Reservations<br />Allows agents to provide additional services to their travel customers. <br />Restaurant options triggered by destination or hotel location in booking<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  37. 37. Travel Reviews<br />Assist agents in selecting the right hotels for their travel customers. <br />Hotel review list triggered by shopping and booking actions<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  38. 38. Telepresence Increasing <br />New collaboration tools<br />Cost containment<br />Globalization<br />Sustainability<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  39. 39. Poll no. 3<br />
  40. 40. Virtual Meetings Reservations<br />Allows agents to provide services around this new emerging technology<br />Customers can rely on their travel counselors to service virtual meetings options wherever they are<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  41. 41. Travel Counselor<br />Expectations<br />Connected<br />Informed<br />Influential<br />Got an app for that<br /> Are you ready?<br />© 2011 Sabre Travel Network Confidential. Not for redistribution<br />
  42. 42. Q & A<br />
  43. 43. Thank You!Archive copy of today’s webinar will appear on www.tnooz.com within a few days.Send questions and comments to Kevin May, kevin@tnooz.com<br />

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