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How technology is revolutionizing the customer experience in travel

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Think you know the tech-led customer experience in travel from A to B? …

Think you know the tech-led customer experience in travel from A to B?

On this FREE webinar, Tnooz and Amadeus take you on the traveler’s journey from the planning stages to the booking, transportation and completion phases.

We’ll discuss the tools customers want, the connections to their traveling experience they expect and examples of how the industry is meeting those customer expectations.

Panelists for the webinar are:

Alix Arguelles, VP online account management and consulting services, Amadeus
Cheryl Reynolds, manager for distibution and sales planning, Virgin America
Stephen Joyce, CEO, Rezgo
Kevin May, editor and moderator, Tnooz
Gene Quinn, CEO and producer, Tnooz

Published in: Business, Travel
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  • 1. How technology is revolutionizing the traveler’s experience Webinar 13 Nov 2013
  • 2. Your hosts K Kevin May Editor & Moderator Gene Quinn CEO & Producer
  • 3. Your panelists K Alix Arguelles VP, Online Account Mgmt./Consulting Amadeus Cheryl Reynolds Manager, Distribution and Sales Planning Virgin America Stephen Joyce CEO Rezgo
  • 4. K Poll no. 1
  • 5. K Poll no. 2
  • 6. Alix Argüelles VP Online Account Management & Consulting Services 6 © 2011 Amadeus North America, Inc. All rights reserved. Trademark of Amadeus North America, Inc. and/or affiliates. Amadeus is a registered trademark of Amadeus IT Group S.A. All other trademarks are the property of their respective holders Technology in the Travel Experience
  • 7. 7 © 2011 Amadeus North America, Inc. All rights reserved. Trademark of Amadeus North America, Inc. and/or affiliates. Amadeus is a registered trademark of Amadeus IT Group S.A. All other trademarks are the property of their respective holders The Buying Experience
  • 8. © 2012 Amadeus North America, Inc. I demand flexibility. I shop when, where and how I want! 8
  • 9. 9 © 2012 Amadeus North America, Inc.
  • 10. © 2012 Amadeus North America, Inc. Don’t you know me by now? Show me what I want! 10
  • 11. 11 © 2012 Amadeus North America, Inc.
  • 12. © 2012 Amadeus North America, Inc. © 2011 Amadeus IT Group SA Brighter, Bolder, Better Thank you
  • 13. K Poll no. 3
  • 14. Title of Slide 14
  • 15. A BREATH OF FRESH AIRLINE… THE PEOPLE HAVE SPOKEN. (OVER 16,000 OF THEM.) Consumer Reports has pegged us the highest ranked airline, based on our cushy seats and cutting-edge in-flight entertainment. WE’RE ON CLOUD NINE. TIMES SIX. TIMES TWO. Travel + Leisure has named us the top U.S. airline for the sixth year in a row. Thanks, discerning travelers, and we’ll continue to shake things up at 35,000 feet. Conde Nast has once again voted Virgin America the “Best US Airline” for the sixth consecutive year! 15
  • 16. WHERE WE FLY 16
  • 17. WHAT’S ONBOARD Main Cabin Every Virgin America plane comes equipped with custom leather seats, adjustable headrests, and moodlighting to help you unwind. Grab a seat in the Main Cabin to enjoy in-flight WiFi, interactive seat-back entertainment, and food and drinks on demand. Main Cabin Select 12 Main Cabin Select seats per flight come with priority perks at the airport, one free checked bag, extra legroom, dedicated luggage space, and complementary food, drinks, and premium entertainment on demand. First Class Along with all the priority perks and complimentary food, drinks, and entertainment you enjoy in Main Cabin Select in Virgin America First Class you can kick back in white leather seats with a 55-inch pitch, recline controls, in-seat massagers, and special meal service. 17
  • 18. WiFI ON EVERY PLANE AND POWER AT EVERY SEAT 18
  • 19. ON DEMAND FOOD – TAP AND YOU SHALL RECEIVE 19
  • 20. ENTERTAINMENT WITH A TOUCH – MOVIES AND LIVE TV 20
  • 21. SEAT TO SEAT – CHAT OR SEND A DRINK 21
  • 22. GETTING PERSONAL 22
  • 23. What’s New When we launched in 2007, we were determined to transform even the most jaded road warrior’s view of air travel. Every detail on our brand new planes, from WiFi to seatback entertainment to food on demand, was designed to make flying fun and convenient – regardless of whether you’re sitting in First Class, Main Cabin Select, or the Main Cabin. Thank You! 23
  • 24. K Poll no. 4
  • 25. THE FIRST EXPERIENCE IN A DESTINATION IS OFTEN… WAITING FOR CAB
  • 26. A THIRD OF TRAVELLERS SEARCH FOR THINGS TO DO… USING A BROCHURE
  • 27. OVER 50% OF ACTIVITIES ARE CURRENTLY… BOOKED SAME DAY
  • 28. ONLY 3% OF ACTIVITIES ARE CURRENTLY… BOOKED ON MOBILE
  • 29. BIGGEST BARRIER TO USE MOBILE IN DESTINATION IS… COST OF DATA
  • 30. BIGGEST SUPPLIER CONSTRAINT FOR SAME DAY BOOKINGS… LACK OF SYSTEMS
  • 31. K Q&A
  • 32. K Replay and presentation from today’s webinar available at www.tnooz.com Please send questions to kevin@tnooz.com
  • 33. K Thanks!

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