Tech Power Tools – Changing the way we travel
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In the very near future new technologies will propel the travel experience to another level – meaning the industry will need to be prepared for more change....

In the very near future new technologies will propel the travel experience to another level – meaning the industry will need to be prepared for more change.

From ultra high-tech ways to check in at airports … to alternative payment methods … to biometrics and mobile tour representatives, disruption is almost guaranteed to impact many, if not all, parts of the industry … again.

The impact of such technology will not be straightforward, so this webinar presented by Tnooz and Amadeus will showcase more about what is coming round the corner and how your business can meet the challenges and grasp the opportunities in store.

Panelists for this FREE webinar were:

Brian Beard – executive, travel technology and consulting, Amadeus North America
Robert J Webb – chief information officer, Hilton Worldwide
Zack Hicks, group vice president and chief information officer, Toyota Motor Sales, USA

Moderator:

Kevin May – editor and co-founder, Tnooz

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  • However, privacy and security concerns are likely to restrict the use of these technologies.

Tech Power Tools – Changing the way we travel Presentation Transcript

  • 1. Tech Power Tools:Changing the Way We Travel March 27, 2012
  • 2. KKevin May Gene QuinnEditor / Moderator CEO / Producer
  • 3. PanelistsBrian Beard Rob Webb Zack HicksAmadeus Hilton Worldwide Toyota MotorExecutive, Travel CIO Sales, USATechnology & Consulting Group VP & CIO
  • 4. Poll no. 1
  • 5. Technology Power Tools How transformative technologies will herald a new era in travel © 2010 Amadeus IT Group SABrian Beard, Executive, Travel Technology & Consulting, Amadeus
  • 6. 1. Chaos to Collaboration Increasing frustration and stress associated with travel in the age of mass tourism Greater demand for richer, deeper and more personalized experiences amongst both new and seasoned travelers The report explores how transformative technologies can establish an era of collaborative travel benefiting both travel companies and the 21st Century traveler © 2010 Amadeus IT Group SA
  • 7. © 2010 Amadeus IT Group SA
  • 8. 2. Automatic transit “Checking in” could become the exception rather than the norm.Manual check-in security will be replaced faster,more efficient automated identity management systems. Beyond tickets (and passports):  chips, biometrics, NFC, contactless, long-range fingerprinting Barriers to technological change  social values, core science/technology, infrastructure, business models © 2010 Amadeus IT Group SA Factors will affect automated security management in transit  personal data concerns and regulation  Meeting travelers’ differing needs
  • 9. Poll no. 2
  • 10. 3. Payment with memoryData on travel-related payments will be integrated, acting as a memory of expenditure and activity for individuals, groups and travel businesses.It will be easier to personalize and bundle services, to share expenditure for group travel, and to record and trace and recall the history of “travel experiences.”  Intelligent passenger records  Digital breadcrumbs:  mobile payments and history will have a positive impact on personalization © 2010 Amadeus IT Group SA  Contactless cards and group buying  Bump and pay, square mobile credit card reader  Digital collectives (i.e. Groupon)
  • 11. 4. Intelligent recommendation Travel will become even more of asocial activity. As technologies make it easier to tag and recommend the “travel experience,” travelers will be influenced by their peers.Internet search engines and expert advice will be equally important. More comprehensive quality-control networks will create competitive pressures but, possibly, greater opportunity. © 2010 Amadeus IT Group SAThe travel agent of the future will have a role as expert curator or editor of recommendations and reviews and as objective, “external” specialist.
  • 12. Conclusion Providers have time to shape – rather than simply await – the future by understanding the shifting needs of the traveler Travel companies have the ability to preempt rather than simply respond to change The most successful brand will be those with the vision to spot and take advantage of © 2010 Amadeus IT Group SA emerging trends ahead of their competitors
  • 13. Poll no. 3
  • 14. Q&A
  • 15. Thank You! Please send your questions and comments to Kevin May, Please kevin@tnooz.comReplay of today’s webinar and presentation will be available tomorrow at www.tnooz.com