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Merlot conf 10-2010
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Merlot conf 10-2010

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MERLOT Business Services Conference presentation on Social Media by Kevin Lynn.

MERLOT Business Services Conference presentation on Social Media by Kevin Lynn.

Published in: Business

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Transcript

  • 1. BEST
    PRACTICE
    MERLOT
  • 2. CUSTOMER
    SERVICE
    MERLOT
  • 3. UNIVERSAL BUSINESS EQUATION
    GCS=PIA
  • 4.
  • 5. 3
    SOCIAL MEDIA
    THINGS
    TALK CHANGE
    THINK CHANGE
    ACT ON CHANGE
  • 6. ALEXANDER BAIN 1843
    137 YEARS TO MARKET
  • 7. SOCIAL MEDIA
  • 8. WHY?
  • 9. SOCIAL MEDIA
    THAT IS
    WHERE OUR CUSTOMERS ARE
  • 10.
  • 11.
  • 12. TWEET
    140 CHARACTER LIMIT
  • 13. #
    HASH TAG
    A way for people to search for tweets that have a common topic
  • 14. FOLLOWERS
    Followers are people who receive your tweets. If someone follows you, they're your follower – they'll receive your tweets in their home page, phone, or any application (like TweetDeck, etc.) that they use.
  • 15. FOLLOWING
    If you decide follow someone, you are their follower.
  • 16. BREAKS OUT OF YOUR NETWORK
    BRINGS INTO YOUR NETWORK
  • 17. tweetdeck.com
  • 18. TWEETING
  • 19. SEARCHING
  • 20. KEVIN… YOU ARE FULL OF CRAP!
  • 21. OUR CUSTOMERS TWEET
  • 22. OUR CUSTOMERS TWEET
  • 23. “..it will take a lot of time and effort but if done correctly it can be incredibly powerful. The tricky part is that if you think of twitter as a sales tool you won’t get very far but the amount of indirect business and leads that I have had through Twitter in the last year has been massive. The key is following relevant people within your business and engaging with them and adding value to your peers.”
    SimplyZesty.com
  • 24. HOW WE SERVE CUSTOMERS
    HAS CHANGED
    IS CHANGING
    WILL CHANGE FASTER
  • 25. ONLINE PRESENCE
    visualcv.com
    Use With Social Media
    Up To Date With Technology
    Pdf Or Link
  • 26. IT IS TIME TO ROB A BANK
    THEN TWEET ABOUT IT!!
  • 27. Kevin Lynn
    Manager-Business Services
    klynn@getajob.cc
    DOWNLOAD THIS PRESENTATION WITH ADDITIONAL INFO AT WWW.GETAJOB.CC
    CLICK THE ‘POST A JOB’ ICON