View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
11 Web 2.0 provides public servants with unprecedented opportunities to open up government decision making and implementation to contributions from the community. Australian Public Service Commission Agency activity implementing Web 2.0 technologies into their everyday business practices will be important if the government is to embed Government 2.0 cultural change in agencies. Australian Government agencies should therefore enable a culture that gives their staff opportunity to experiment and develop new opportunities for online engagement. Australian Government Response to the Report of the Government 2.0 Taskforce Engage: Getting on with Government 2.0 3 May 2010
24 Accountability The principle that individuals, organisations and the community are responsible for their actions and may be required to explain them to others. ISO 15489.1 – 2002, clause 3.2
Recordkeeping Making and maintaining complete, accurate and reliable evidence of business transactions Not province of records managers, archivists or system administrators alone - essential role of all employees Includes: creation of adequate records in course of business activity design, establishment and operation of RK systems management of records used in business and as archives
26 Recordkeeping System Information system which captures, manages and provides access to records through time. ISO 15489.1 – 2002, clause 3.17
ISO 15489 characteristics of records & RK systems Records characteristics: authenticity (record is demonstrably what it purports to be), reliability (record content is full and accurate), integrity (record is complete and unaltered), useability (record is locatable, retrievable, renderable and meaningful), completeness (content, structure and context) System characteristics: reliability,integrity, compliance, comprehensiveness, systematic implementation
32 Optional: 10.3.1 The ERMS should be able to manage electronic documents and records in the context of the same classification scheme, using the same access control mechanisms. 10.3.16 Users should be able to capture a document from within the EDMS. 10.3.30 The ERMS should be able to restrict users to viewing: • only the latest version of a document; • selected versions of a document; • all versions of a document; • versions that have been captured or registered as records, the choice to be made at configuration or a later time by an administrativerole. 10.3.31 The ERMS should allow users to have a ”personal” workspace fordocuments.
33 In some situations, the ERMS may also need to capture other kinds of record such as: • blogs • electroniccalendars; • electronicforms; • instant messagingsystems; • multimedia documents; • records of web-basedtransactions; • records which include links to other records; • webcasts; • wikis. MoReq2 6.1.1
Excluding spam, all comments submitted to this blog need to be kept as Commonwealth records.
Each comment published on the blog or caught in the automated moderation filter generates an email notification – including the author’s name, email address and the complete text of their comment – which is kept as a record.
If we edit a comment, we’ll also create a document showing both the original and the edited version.
We also create a document for each comment we remove from the blog.
We don’t keep records of spam comments outside of the WordPress backend and the occasional email notification when a spam comment slips through the automated filter. This comes down to issues of normal administrative practice and what counts as a significant record or not.
A benefits-led experience for users that offers them a positive incentive to participate
Self-critical and positively willing to embrace challenge and change
43 Attributes of information ecology: integration of diverse types of information, recognition of evolutionary change emphasis on observation and description focus on people and information behavior. Thomas H. Davenport with Laurence Prusak, Information ecology: mastering the information and knowledge environment (1997)
44 The External Environment Business • Information • Technology The Organisational Environment Business • Physical • Technology The Information Environment Staff Architecture Strategy Culture Process Politics An Ecological Model for Information Management Davenport (1997)
Information Management is Change Management 45