• Save
Civil servant 2.0
Upcoming SlideShare
Loading in...5
×
 

Civil servant 2.0

on

  • 1,525 views

Civil servant 2.0 and Document Lifecycle Management: Trick or Treat. Presentation at the DLM Forum, Madrid, 25 May 2010

Civil servant 2.0 and Document Lifecycle Management: Trick or Treat. Presentation at the DLM Forum, Madrid, 25 May 2010

Statistics

Views

Total Views
1,525
Views on SlideShare
1,312
Embed Views
213

Actions

Likes
1
Downloads
0
Comments
0

13 Embeds 213

http://rusrim.blogspot.com 123
http://rusrim.blogspot.ru 45
http://rusrim.blogspot.de 12
http://rusrim.blogspot.fr 12
http://rusrim.blogspot.dk 6
http://www.linkedin.com 4
http://www.slideshare.net 4
http://rusrim.blogspot.se 2
http://rusrim.blogspot.hu 1
http://hghltd.yandex.net 1
http://rusrim.blogspot.ch 1
http://rusrim.blogspot.nl 1
https://www.linkedin.com 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Civil servant 2.0 Civil servant 2.0 Presentation Transcript

    • Eric KetelaarCivil servant 2.0 and DLM: Trick or Treat?
      Madrid
      25-26 May 2010
      1
    • 2
    • 3
      Openness
      Power to the People
      7/7 24/24
    • 4
      mobile
      digital
      Unconfined
      No FixedBoundaries
      personal
      virtual
    • 5
      Unconfined: No FixedBoundaries
      • of Organisations
      • of Workprocesses
      • of Documents
      • of Recordkeepingsystems
    • 6
      http://government20bestpractices.pbworks.com/Government 2.0 - Best Practices Wiki / FrontPage
    • 7
    • 8
    • 9
    • 10
      http://blog.usa.gov/roller/
    • 11
      Web 2.0 provides public servants with unprecedented opportunities to open up government decision making and implementation to contributions from the community.
      Australian Public Service Commission
      Agency activity implementing Web 2.0 technologies into their everyday business practices will be important if the government is to embed Government 2.0 cultural change in agencies.
      Australian Government agencies should therefore enable a culture that gives their staff opportunity to experiment and develop new opportunities for online engagement.
      Australian Government Response to the Report
      of the Government 2.0 Taskforce
      Engage: Getting on with Government 2.0
      3 May 2010
    • 12
      http://www.whitehouse.gov/omb/inforeg_default/.
    • 13
      © 2006
      Forrester Research
    • 14
      © Jan Banning
    • http://ambtenaar20.wetpaint.com/page/About+Civil+Servant+2.0
    • 16
      Which 2.0-instruments is a CivilServant 2.0 using?
      • collecting and savinginformation
      Gmail, Netvibes, GoogleAlert, Twitter Search
      • sharingknowledge and spread ideas
      WordPress, Twitter, Delicious, Flickr, Picasa, YouTube, Vimeo, Slideshare
      • contacts and communication
      Twitter, Linkedln, Hyves, Facebook, Ambtenar 2.0, GoogleTalk, Tokbox
      • collaborate and organise
      GoogleGroups, GoogleDocs, Mindmeister, Twitter, Ambtenaar 2.0
    • http://www.aheadoftime.de/2008/09/09/corporate-social-map/
      17
    • 18
    • 19
      http://www.opsi.gov.uk/advice/poi/participation-online.pdf
    • 20
    • 21
      http://blogs.loc.gov/loc/files/2010/04/LOC-Twitter.pdf
    • 22
      http://blogs.loc.gov/loc/files/2010/04/LOC-Twitter.pdf
    • Randall Stross, When History Is Compiled 140 Characters at a Time April 30, 2010
      23
      Christophe Vorlet© 2009 The New York Times Company
    • 24
      Accountability
      The principle that individuals, organisations and the community are responsible for their actions and may be required to explain them to others.
      ISO 15489.1 – 2002, clause 3.2
    • Recordkeeping
      Making and maintaining complete, accurate and reliable evidence of business transactions
      Not province of records managers, archivists or system administrators alone - essential role of all employees
      Includes:
      creation of adequate records in course of business activity
      design, establishment and operation of RK systems
      management of records used in business and as archives
    • 26
      Recordkeeping System
      Information system which captures, manages and provides access to records through time.
      ISO 15489.1 – 2002, clause 3.17
    • ISO 15489 characteristics of records & RK systems
      Records characteristics:
      authenticity (record is demonstrably what it purports to be), reliability (record content is full and accurate), integrity (record is complete and unaltered), useability (record is locatable, retrievable, renderable and meaningful), completeness (content, structure and context)
      System characteristics:
      reliability,integrity, compliance, comprehensiveness, systematic implementation
    • 28
      records
      documents
      information
      data
    • Steve Bailey,
      Managing the crowd. Rethinking records management for the web 2.0 world (2008)
      Records management 2.0 must be:
      • Independent of specific hardware, software or physical location
      • Potentially applicable to all recorded information
      29
    • 30
    • 31
    • 32
      Optional:
      10.3.1 The ERMS should be able to manage electronic documents and records in the context of the same classification scheme, using the same access control mechanisms.
      10.3.16 Users should be able to capture a document from within the EDMS.
      10.3.30 The ERMS should be able to restrict users to viewing:
      • only the latest version of a document;
      • selected versions of a document;
      • all versions of a document;
      • versions that have been captured or registered as records,
      the choice to be made at configuration or a later time by an
      administrativerole.
      10.3.31 The ERMS should allow users to have a ”personal” workspace fordocuments.
    • 33
      In some situations, the ERMS may also need to capture other kinds of record such as:
      • blogs
      • electroniccalendars;
      • electronicforms;
      • instant messagingsystems;
      • multimedia documents;
      • records of web-basedtransactions;
      • records which include links to other records;
      • webcasts;
      • wikis.
      MoReq2 6.1.1
    • 34
    • 35
    • 36
      • Excluding spam, all comments submitted to this blog need to be kept as Commonwealth records.
      Each comment published on the blog or caught in the automated moderation filter generates an email notification – including the author’s name, email address and the complete text of their comment – which is kept as a record.
      • If we edit a comment, we’ll also create a document showing both the original and the edited version.
      • We also create a document for each comment we remove from the blog.
      • We don’t keep records of spam comments outside of the WordPress backend and the occasional email notification when a spam comment slips through the automated filter. This comes down to issues of normal administrative practice and what counts as a significant record or not.
      http://agimo.govspace.gov.au/2010/04/15/behind-the-blog-web-2-0-record-keeping-and-blog-comments/#more-290
    • 37
      http://www.naa.gov.au/records-management/keep-destroy-transfer/NAP/NAP-detail.aspx
    • 38
      What kinds of records can an agency apply a NAP to?
      • Facilitative, transitory or short term items
      • Rough working papers and/or calculations
      • Drafts not intended for further use or reference
      • Copies of material retained for reference purposes only
      • Published material which does not form an integral part of an agency’s record
    • 39
      Facilitative, transitory or short term items such as:
      • informal communications which do not support, or contribute to the business of the organisation, such as with compliments slips, personal emails, listserv messages
      • email in email storage systems (personal or shared drives, email folders for example) that has been captured into a corporate records management system, in either electronic or paper form
      • emails sent to multiple recipients, where another recipient has responsibility for capturing the message into a records management system
      • emails capturing a continuing discussion where the final email has been captured into a records management system
      • unsolicited email (spam)
    • 40
      Information Management
      is
      Risk Management
    • Steve Bailey,
      Managing the crowd. Rethinking records management for the web 2.0 world (2008)
      Basic premise: capturing and making use of the user voice as an integral part of the RM process
      41
    • Steve Bailey: Records Management 2.0 must be:
      • A benefits-led experience for users that offers them a positive incentive to participate
      • Self-critical and positively willing to embrace challenge and change
      42
    • 43
      Attributes of information ecology:
      integration of diverse types of information,
      recognition of evolutionary change
      emphasis on observation and description
      focus on people and information behavior.
      Thomas H. Davenport with Laurence Prusak, Information ecology: mastering the information and knowledge environment (1997)
    • 44
      The External Environment
      Business • Information • Technology
      The Organisational Environment
      Business • Physical • Technology
      The Information Environment
      Staff
      Architecture
      Strategy Culture
      Process Politics
      An Ecological Model for Information Management Davenport (1997)
    • Information Management
      is
      Change Management
      45
    • Quinn’s Competing Values
      Innovation oriented
      Support oriented
      Goal oriented
      Rule oriented
      www.octogram.net/quinn-model/
    • 47
      47
    • From
      command & control
      To
      collaborate & connect
      48
    • 49
      ketelaar@uva.nl
    • IM
      Information/
      Communication
      Business
      Technology
      Strategy
      Structure
      Operations
      "Amsterdam framework for information management"
      Source: RikMaes 1999