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Radiss Managed Services Radiss Managed Services Presentation Transcript

  • Corporate Presentation
  • Summary
    • Founded in 2000.
    • HQ and Global Development Center in Chicago, IL and offices in Hyderabad, India.
    • Over 250 employees spread across the globe.
    • Expertise with managing complex IT Infrastructure environments across industry sectors.
    • Proven ISO processes and certifications ISO 27001 : 2005 & ISO 20000
    • CMMI Certification and ITIL® best practice standards.
  • 4 Strategic Business Units
    Enterprise
    Services
    Managed
    Services
    Cloud Computing
    Web Security
  • Managed Services
  • IT Infrastructure Support
    Server Management
    • Administration of Operating Systems
    • Performance Monitoring
    • Patch Management and Troubleshooting
    Database Management
    • Monitoring & Performance Tuning
    • Patch Updates
    • Problem and Incident Management
    Network Management
    • Switch Router Interface
    • WAN Response Time
    • Configuration Backup and Restore
  • Enterprise Security Services
    Our expertise spans across
    Perimeter Security Management
    • Infrastructure Security Product Evaluation
    • Perimeter Security Policy Design
    • Implementation of Perimeter Security Products
    Endpoint Security Management
    • 24x7 Monitoring & Management of Endpoints
    • Antivirus Deployment
    • Vulnerability Assessment and Scanning
    Network Security Management
    • Monitoring of Authentications
    • Proactive Escalation and Reporting
    • 24x7x365 real time event log
  • Middleware Support
    Maintenance
    • Maintenance and Refresh Packs
    • Log Rotates / Trace rollover maintenance
    • Backup & Restore
    Configuration
    • Installation of single & multiple Environments
    • Set up vertical and horizontal Clusters
    • Deploying Web Servers / Load Balancers
    Proactive Monitoring
    • Server Response Time & CPU Utilization
    • Metrics Web Applications
    • Thread Pools
    Break Fix
    • Web Container clustering and failover
    • WebSphere high Availability
    • SSL Certificate and Signatures
  • IT Infrastructure Monitoring
    Network
    • Switch Router Interface Monitoring
    • WAN Response Time Monitoring
    Servers
    • Server Health Monitoring
    • Server Availability Monitoring
    Security
    • Security Event Monitoring
    • VPN Connectivity Monitoring
    Database
    • DB Status, CPU Utilization, Memory Utilization
    • SQL Scripting, Database Administration
    Application Servers
    • Application Response Time
    • Memory Usage
    Additional Features
    • Real Time Alerts and Escalations
    • Network Operations Center
  • Desktop Support
    Typical Services provided
    Diagnosis and Troubleshooting
    Installation and Configuration of Business Applications
    Removal of Spyware and Viruses
    Software Support for Operating Systems, Productivity Tools and Utilities
    Controlled Release of Security Patches, Anti Virus Updates and other Software
    Life Cycle Management including Asset and Configuration Management
  • Network Audit
    Example of Audit Report with WAN and LAN Monitoring
    4 Stage Phased Approach
    Experienced Cisco Network Engineers
    Onsite / Offshore Model
    Packet Level Network Inspection
    Detailed Analysis of Product and Network Traffic
    Road Map to improve processes
  • Database Management Services
    24x7x365 Support from Offsite and Offshore Locations
    Increased Availability and Flexibility
    Tiered Packaged Services
    Protection of Data Integration, Applications and Web Infrastructure
    Robust Reporting and Escalation Processes
    Improved Performance and Risk Management
  • IT Governance
    ITIL Audit
    • Assessment of Current IT Processes
    • Interviews and Gap Analysis
    ITIL Awareness Program
    • 5 day interactive course
    • Q&A sessions
    • Case Studies
    ITIL Implementation
    • Tool Optimization & Automation
    • Creation of Policies for major processes
    • Alignment of IT and Business Goals
    • Road Map for Continuous Service Improvement
  • Thank you.
    We look forward to working with you.
    Radiss Tech Services Inc
    5104 TollviewDr Unit # B Rolling MeadowsIL -60008Phone : (224) 232 5080 Fax : (224) 232 5094
    Email: info@radiss.com