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How	
  to	
  Prepare	
  Your	
  Home	
  Care	
  Agency	
  For	
  the	
  Future	
  
(Part	
  3):	
  Home	
  Health	
  Aide	
  Training	
  
	
  
In	
  this	
  third	
  article	
  in	
  our	
  three-­‐part	
  series	
  about	
  
preparing	
  your	
  home	
  care	
  agency	
  for	
  health	
  care	
  
systems	
  of	
  the	
  future,	
  we	
  discuss	
  how	
  you	
  can	
  quickly	
  
and	
  easily	
  train	
  your	
  home	
  health	
  aides	
  to	
  provide	
  
advanced	
  care	
  for	
  patients.	
  (Read	
  Part	
  1	
  on	
  the	
  role	
  
health	
  care	
  technology	
  will	
  play	
  here,	
  and	
  Part	
  2	
  on	
  
the	
  importance	
  of	
  transformational	
  leadership	
  here.)	
  	
  
	
  
Your	
  home	
  care	
  agency	
  will	
  only	
  succeed	
  in	
  the	
  future	
  
if	
  you	
  take	
  steps	
  toward	
  that	
  success	
  now.	
  While	
  
some	
  agencies	
  are	
  focusing	
  on	
  home	
  health	
  aide	
  
training,	
  others	
  are	
  focusing	
  on	
  home	
  health	
  
technology.	
  But	
  a	
  well-­‐rounded	
  plan	
  involves	
  both.	
  	
  
	
  
As	
  a	
  member	
  of	
  the	
  health	
  care	
  industry,	
  you	
  have	
  
numerous	
  requirements	
  imposed	
  on	
  you	
  by	
  the	
  state	
  
and	
  federal	
  government,	
  but	
  you	
  have	
  even	
  more	
  
demands	
  from	
  your	
  clients.	
  To	
  remain	
  competitive,	
  
your	
  agency	
  needs	
  to	
  not	
  only	
  improve	
  technology,	
  
but	
  also	
  enhance	
  treatment	
  capabilities	
  for	
  the	
  welfare	
  of	
  your	
  clients.	
  
	
  
Train	
  Your	
  Staff	
  For	
  the	
  Future	
  
Training	
  your	
  staff	
  for	
  the	
  future	
  of	
  health	
  care	
  should	
  start	
  today—not	
  years	
  from	
  now.	
  That	
  
means	
  keeping	
  your	
  staff	
  up-­‐to-­‐date	
  on	
  the	
  latest	
  technology	
  and	
  billing	
  practices	
  (including	
  
ICD-­‐10),	
  and	
  ensuring	
  you	
  have	
  employees	
  that	
  can	
  care	
  for	
  chronic	
  conditions,	
  diseases,	
  and	
  
ailments	
  that	
  bring	
  clients	
  to	
  a	
  home	
  care	
  agency	
  in	
  the	
  first	
  place.	
  	
  
	
  
But	
  technical	
  and	
  clinical	
  training	
  is	
  only	
  part	
  of	
  the	
  process.	
  You	
  must	
  also	
  train	
  your	
  aides	
  to	
  
be	
  “change	
  skilled,”	
  which	
  means	
  approaching	
  change	
  with	
  a	
  positive	
  and	
  optimistic	
  attitude.	
  
With	
  so	
  many	
  changes	
  occurring	
  in	
  health	
  care,	
  aides	
  must	
  be	
  able	
  to	
  adopt	
  new	
  caregiving	
  
strategies.	
  That	
  means	
  being	
  flexible	
  and	
  adaptable,	
  and	
  having	
  the	
  will	
  to	
  keep	
  up	
  with	
  
industry	
  innovations	
  and	
  find	
  the	
  benefits	
  in	
  those	
  innovations	
  that	
  work	
  for	
  them.	
  Although	
  
some	
  aides	
  have	
  the	
  innate	
  ability	
  to	
  be	
  change	
  skilled,	
  these	
  traits	
  can	
  be	
  taught	
  and	
  
learned.	
  	
  
	
  
Hire	
  an	
  Educated	
  Staff	
  
While	
  training	
  home	
  health	
  aides	
  is	
  important,	
  your	
  entire	
  staff	
  also	
  needs	
  to	
  have	
  a	
  strong	
  
combination	
  of	
  highly	
  educated,	
  skilled	
  professionals.	
  That	
  might	
  mean	
  hiring	
  RNs,	
  LPNs,	
  
physical	
  therapists,	
  occupational	
  therapists,	
  and	
  other	
  health	
  care	
  professionals.	
  In	
  addition	
  
to	
  providing	
  the	
  best	
  home	
  health	
  aide	
  training,	
  aides	
  also	
  need	
  certifications	
  and	
  education	
  
that	
  keeps	
  them	
  up-­‐to-­‐date	
  on	
  the	
  latest	
  home	
  care	
  methods.	
  	
  
	
  
Developing	
  a	
  team	
  that	
  includes	
  highly	
  skilled	
  and	
  educated	
  professionals	
  helps	
  you	
  stand	
  out	
  
amongst	
  your	
  competitors.	
  And,	
  as	
  we	
  have	
  discussed	
  in	
  the	
  past,	
  becoming	
  a	
  viable	
  partner	
  
to	
  consortiums	
  is	
  vital	
  to	
  your	
  agency’s	
  success.	
  
	
  
Create	
  a	
  Plan	
  For	
  the	
  Future	
  
You	
  can’t	
  prepare	
  for	
  the	
  future	
  without	
  a	
  strategic	
  plan.	
  You	
  should	
  already	
  know	
  the	
  
importance	
  of	
  using	
  the	
  latest	
  technology—including	
  software	
  that	
  works	
  on	
  multiple	
  
platforms	
  and	
  can	
  be	
  accessed	
  by	
  many	
  different	
  providers.	
  Giving	
  other	
  health	
  care	
  
providers	
  instant	
  access	
  to	
  patient	
  information	
  makes	
  the	
  health	
  and	
  wellness	
  of	
  your	
  
patients	
  better	
  as	
  well.	
  	
  
	
  
Your	
  plan	
  also	
  needs	
  to	
  include	
  transformational	
  leadership	
  training	
  to	
  teach	
  executives	
  how	
  
to	
  effectively	
  inspire	
  and	
  motivate	
  employees.	
  Which	
  team	
  members	
  need	
  to	
  be	
  trained?	
  
Who	
  will	
  be	
  in	
  charge	
  of	
  home	
  health	
  aide	
  training	
  and	
  improving	
  the	
  performance	
  of	
  all	
  
office	
  staff?	
  	
  
	
  
Preparing	
  for	
  the	
  future	
  of	
  your	
  home	
  care	
  agency	
  isn’t	
  easy.	
  After	
  all,	
  every	
  agency	
  has	
  its	
  
own	
  set	
  of	
  needs	
  and	
  goals	
  that	
  requires	
  you	
  to	
  develop	
  a	
  customized	
  strategic	
  plan.	
  
Schedule	
  an	
  appointment	
  with	
  a	
  home	
  care	
  consultant	
  at	
  www.KenyonHCC.com	
  to	
  learn	
  
more	
  about	
  how	
  training	
  your	
  executives	
  in	
  transformational	
  leadership	
  will	
  enhance	
  every	
  
area	
  of	
  your	
  agency.	
  	
  
	
  
Attend	
  Aide	
  University	
  
If	
  you’re	
  ready	
  to	
  train	
  your	
  home	
  health	
  aides	
  to	
  proactively	
  intervene	
  on	
  a	
  patient’s	
  behalf	
  
to	
  improve	
  health	
  outcomes,	
  be	
  the	
  first	
  to	
  sign	
  up	
  for	
  Aide	
  University.	
  The	
  online	
  program	
  
gives	
  home	
  health	
  aides	
  the	
  knowledge	
  and	
  skills	
  they	
  need	
  to	
  provide	
  patients	
  with	
  a	
  higher	
  
quality	
  of	
  care.	
  	
  
 
The	
  first	
  module	
  on	
  caring	
  for	
  patients	
  with	
  diabetes	
  will	
  be	
  released	
  soon,	
  with	
  additional	
  
courses	
  for	
  other	
  chronic	
  disease	
  states—including	
  dementia,	
  depression,	
  CHF,	
  and	
  COPD—to	
  
be	
  available	
  in	
  the	
  near	
  future.	
  The	
  virtual	
  classroom	
  allows	
  your	
  agency	
  to	
  more	
  
conveniently	
  and	
  affordably	
  provide	
  home	
  health	
  aide	
  training.	
  	
  

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How to Prepare Your Home Care Agency For the Future (Part 3): Home Health Aide Training

  • 1. How  to  Prepare  Your  Home  Care  Agency  For  the  Future   (Part  3):  Home  Health  Aide  Training     In  this  third  article  in  our  three-­‐part  series  about   preparing  your  home  care  agency  for  health  care   systems  of  the  future,  we  discuss  how  you  can  quickly   and  easily  train  your  home  health  aides  to  provide   advanced  care  for  patients.  (Read  Part  1  on  the  role   health  care  technology  will  play  here,  and  Part  2  on   the  importance  of  transformational  leadership  here.)       Your  home  care  agency  will  only  succeed  in  the  future   if  you  take  steps  toward  that  success  now.  While   some  agencies  are  focusing  on  home  health  aide   training,  others  are  focusing  on  home  health   technology.  But  a  well-­‐rounded  plan  involves  both.       As  a  member  of  the  health  care  industry,  you  have   numerous  requirements  imposed  on  you  by  the  state   and  federal  government,  but  you  have  even  more   demands  from  your  clients.  To  remain  competitive,   your  agency  needs  to  not  only  improve  technology,   but  also  enhance  treatment  capabilities  for  the  welfare  of  your  clients.     Train  Your  Staff  For  the  Future   Training  your  staff  for  the  future  of  health  care  should  start  today—not  years  from  now.  That   means  keeping  your  staff  up-­‐to-­‐date  on  the  latest  technology  and  billing  practices  (including   ICD-­‐10),  and  ensuring  you  have  employees  that  can  care  for  chronic  conditions,  diseases,  and   ailments  that  bring  clients  to  a  home  care  agency  in  the  first  place.       But  technical  and  clinical  training  is  only  part  of  the  process.  You  must  also  train  your  aides  to   be  “change  skilled,”  which  means  approaching  change  with  a  positive  and  optimistic  attitude.   With  so  many  changes  occurring  in  health  care,  aides  must  be  able  to  adopt  new  caregiving   strategies.  That  means  being  flexible  and  adaptable,  and  having  the  will  to  keep  up  with   industry  innovations  and  find  the  benefits  in  those  innovations  that  work  for  them.  Although  
  • 2. some  aides  have  the  innate  ability  to  be  change  skilled,  these  traits  can  be  taught  and   learned.       Hire  an  Educated  Staff   While  training  home  health  aides  is  important,  your  entire  staff  also  needs  to  have  a  strong   combination  of  highly  educated,  skilled  professionals.  That  might  mean  hiring  RNs,  LPNs,   physical  therapists,  occupational  therapists,  and  other  health  care  professionals.  In  addition   to  providing  the  best  home  health  aide  training,  aides  also  need  certifications  and  education   that  keeps  them  up-­‐to-­‐date  on  the  latest  home  care  methods.       Developing  a  team  that  includes  highly  skilled  and  educated  professionals  helps  you  stand  out   amongst  your  competitors.  And,  as  we  have  discussed  in  the  past,  becoming  a  viable  partner   to  consortiums  is  vital  to  your  agency’s  success.     Create  a  Plan  For  the  Future   You  can’t  prepare  for  the  future  without  a  strategic  plan.  You  should  already  know  the   importance  of  using  the  latest  technology—including  software  that  works  on  multiple   platforms  and  can  be  accessed  by  many  different  providers.  Giving  other  health  care   providers  instant  access  to  patient  information  makes  the  health  and  wellness  of  your   patients  better  as  well.       Your  plan  also  needs  to  include  transformational  leadership  training  to  teach  executives  how   to  effectively  inspire  and  motivate  employees.  Which  team  members  need  to  be  trained?   Who  will  be  in  charge  of  home  health  aide  training  and  improving  the  performance  of  all   office  staff?       Preparing  for  the  future  of  your  home  care  agency  isn’t  easy.  After  all,  every  agency  has  its   own  set  of  needs  and  goals  that  requires  you  to  develop  a  customized  strategic  plan.   Schedule  an  appointment  with  a  home  care  consultant  at  www.KenyonHCC.com  to  learn   more  about  how  training  your  executives  in  transformational  leadership  will  enhance  every   area  of  your  agency.       Attend  Aide  University   If  you’re  ready  to  train  your  home  health  aides  to  proactively  intervene  on  a  patient’s  behalf   to  improve  health  outcomes,  be  the  first  to  sign  up  for  Aide  University.  The  online  program   gives  home  health  aides  the  knowledge  and  skills  they  need  to  provide  patients  with  a  higher   quality  of  care.    
  • 3.   The  first  module  on  caring  for  patients  with  diabetes  will  be  released  soon,  with  additional   courses  for  other  chronic  disease  states—including  dementia,  depression,  CHF,  and  COPD—to   be  available  in  the  near  future.  The  virtual  classroom  allows  your  agency  to  more   conveniently  and  affordably  provide  home  health  aide  training.