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  • 1. Providing qualitytemporary, temp-to-hireand direct hire staffingsince 1987 Office Services Technical TM Professional Skilled Trades Light Industrial WEST www.areatemps.com 14801 Detroit Avenue Lakewood 216-227-8200 EAST 6391 Mayfield Road Mayfield Heights 440-646-1333 SOUTH 5805 Pearl Road Parma 440-842-2100 CORPORATE OFFICES 1228 Euclid Avenue Cleveland
  • 2. Recruiting quality applicantsOur applicant centers cover Northeastern Ohio Visit our website at areatemps.com WEST EAST 14801 Detroit Avenue 6391 Mayfield Road Lakewood Mayfield Heights 216-227-8200 440-646-1333 SOUTH 5805 Pearl Road Parma 440-842-2100 DOWNTOWN 1228 Euclid Avenue Cleveland 1-866-995-JOBSW ith four locations in the Greater Cleveland area, the AreaTemps team is ready to meet your company’s requirements for TMoffice services, technical, professional, trades and light industrialtemporary, temp-to-hire and direct hire employees.We understand the importance of matching qualified workers toyour company’s exact skill requirements.2 AREATEMPS RECRUITINGAPPLICANTS
  • 3. Recruiting quality applicantsWith an extensive marketing campaign and our personal interview process Visit our website at areatemps.com A rea Temps is among the largest recruitment advertisers in Cleveland, with dozens of classified listings on our website, in local newspapers, and on various job boards each week. Our ads are featured prominently on Cleveland.com, and we recruit new local candidates each day from recognized job boards like CareerBuilder and Monster.com. U nlike most staffing services, our applicants must complete a comprehensive, personal interview process. In addition to skill requirements, our recruiters are trained to look for candidates with a positive attitude, flexibility, good communication skills and a willingness to learn. Of the over 1,500 applicants who are screened each month, only those who meet these standards are hired and registered in the City Search database. careerbu lder.com TM CareerBoard. com Local Jobs. Local Talent. ndeed one search. all jobs. Your account representative will work as a team with our inside staffing specialists to provide CLEVELAND.COM personalized service. Daily and weekly quality Everything Cleveland checks insure your continued satisfaction. TM AREATEMPS RECRUITINGAPPLICANTS 3
  • 4. Recruiting quality applicantsCandidates are networked across the region Visit our website at areatemps.com AREA TEMPS AREA TEMPS DOWNTOWN CLEVELAND Area Professionals LAKEWOOD AREA TEMPS AREA TEMPS 216-227-8200 are a temps MAYFIELD HTS 440-646-1333 S e ch AREA TEMPS PARMA 440-842-2100A ll Area Temps offices share applicant information through TMour exclusive City Search network, so we can guarantee thatyou receive the best candidate in the system...not just thebest in one location. With over 20 recruiters in GreaterCleveland contributing to our inventory, the network containsover 80,000 local applicants!4 AREATEMPS RECRUITINGAPPLICANTS
  • 5. Screening for the best qualified candidateUsing skill-specific interviewing and testing procedures Visit our website at areatemps.com Skill Specific Interview Sheet for Accounting Clerk MIG Welding Secretary, Executive Web Page Designer Honing Machine Page 1 Accounting, Cost Start with your most recent experience, then work back through at least the past 5 years. Secretary, General Word Processing HVAC Service/Repair Accounting General Check any welding processes you have performed and rate your experience on a scale of 1-10. Rating 1-10 Rating 1-10 Rating 1-10 Batch Maker Industrial Fabric Sewer Accounting, Tax ð Brazing ð Carbon-arc welding ð HeliarcÒ welding ð Innershield welding ð Resistance welding ð Robotic welding Bolt-Making Machine Inspector ð Dual shield welding ð MIG welding ð Shield metal arc welding Accounts Payable ð Electric resistance welding ð Electro gas welding ð Oxy-Acetylene welding ð Oxyhydrogen torch ð Stick (arc) welding ð Submerged arc welding Boring Machine Inventory Control Accounts Receivable ð Flux-cored arc welding ð Gas welding ð Pipe welding ð Plasma arc welding ð TIG welding ð Welder-fitter Brake Press Ironworker Administrative Assistant ð Other: Broaching Machine Lab Technician Advertising assistant What metals have you welded? Note the thicknesses (in inches, fractions or gauges). Burning Machine Lapping Machine Bank Teller ð Aluminum Thickness ð Cast iron Thickness ð Inconel alloys Thickness ð Sheet metal Thickness CAD Operator Mechanic, Diesel/Gas Billing Clerk ð Brass ð Bronze ð Copper ð Hardened steel Carpenter Mechanical Assembly Bookkeeper Mechanical Maintenance ð Carbon ð Other Skill Specific Interview Sheet for Chucking Machine Administrative Assistant Cashier What were the end products of the welding Check all items in which you have actual work experience. CNC/NC Machine Metallurgical Tester ADMINISTRATIVE EXPERIENCE SPECIFIC EXPERIENCE (cont’) DEPARTMENTS WORKED IN Collections Coordinate office services ............ Coordinate special projects .......... Schedule appointments................... Schedule meeting rooms ................ Construction Worker Milling Machine Engineering ..................................... Human Resources………….. ........ Create systems procedures .......... Schedule meetings.......................... Information technology ................... Customer Service Develop record keeping syst ......... Evaluate HR requirements. ........... Screen visitors ................................ Send out mail .................................. Crane Operator Millwright Legal ............................................... Order department............................ Format graphs........................... Shorthand ....................................... Payroll ............................................. Data Entry Check any machinery you have used to fabr Format records .......................... Format reports .......................... Spreadsheet software..................... Supervise clerical workers .............. Deburring Machine Mold Maker Production....................................... Promotions...................................... Format tables............................ Take meeting minutes ..................... Public Relations............................... Database Administrator ð Band saw ð Brake press ð Drill press ð Grinder Forms control............................ Maintain petty cash fund ............. Special events planning ............... Take telephone orders ..................... Transcription/Dictaphone ................ Transfer calls manually.................... Die Maker/Repair Painter, House Quality Control ................................ Receiving ........................................ Research/Design ............................. ð Burning machine ð Jigs/fixtures Desktop Publisher ð Cutting torch ð Plasma cutter Work with budget/acct. ............... Work with payroll dept ................ Work with purchasing dept .......... SKILL/PROFICIENCY TEST Update daily schedules ................... UPS................................................. SCORE: ___________% Voice mail ....................................... Die Setter Painter, Spray/Industrial Sales/Marketing.............................. Shipping.......................................... Workers Compensation................... Dictaphone Work with records control............ SPECIFIC EXPERIENCE DOCUMENTS PRODUCED Billing/Invoices................................ Dispatcher INDUSTRY EXPERIENCE Pattern Maker Accounting...................................... Executive Assistant Administrative mgmt support........ Administer tests ........................ Answer phones ......................... Briefs .............................................. Contracts ........................................ Correspondence .............................. Prove It! Builder Display for Welding Pipe Fitter Automotive ..................................... Banking........................................... Construction.................................... X Arrange sales appointments ......... Desktop publishing.......................... Financial.......................................... File Clerk Arrange travel itineraries.............. Close office .............................. Letters............................................. Memos............................................ Drill Press Stick Welding Question 1 Plasma CutterTest Government .................................... Hospital........................................... Leave Collating .................................. Prepare agendas ............................. Insurance ........................................ General Office Clerk Compile reports ......................... Copying ................................... Proposals ........................................ Reports ........................................... Driver, CDL Plastic Injection Machine Legal ............................................... Manufacturing................................. Customer service ....................... Next Question Medical ........................................... What is the purpose of the flux coating Graphic Artist Data entry, alpha........................ Data entry, numeric .................... OFFICE EQUIPMENT USED Calculator........................................ Driver, no CDL Plastic Molder Mortgage ........................................ Real estate ...................................... on an electrode? Desktop publishing ..................... Computer (Mac).............................. Restaurant....................................... Health Care Worker Your Response Plastic/Rubber Set-Up Dictation .................................. Dispatching .............................. Distribute mail........................... Computer (PC) ................................ Copier volume ................................. Dictaphone...................................... EDM Retail............................................... Salon............................................... Schools ........................................... Insurance Faxing ..................................... FedEx...................................... Filing....................................... Fax machine.................................... Multi-line phone system.................. Paging systems............................... Electrician Plater Transportation ................................. Utilities............................................ Wholesale ....................................... Internet Researcher Greet walk-in traffic .................... Handle complaints...................... Internet research........................ Postage scale.................................. Scanners......................................... Typewriter....................................... A Produce neutral gas Assembly Plumber Electro-Mechanical Legal Clerk Invoicing .................................. Issue applications ...................... Maintain records/files ................. Voice mail ....................................... DEPARTMENTS WORKED IN B Shield theAssembly atmosphere Printer Electronic weld from the Secretary, Legal Open mail................................. Accounting/Bookkeeping ................ Loan Processor Open office ............................... Paging ..................................... Advertising...................................... Collections ...................................... C Purify the Technician Electronic electrode metal SKILL/PROFICIENCY TEST Production Control Clerk Plan company functions............... Customer service ............................ Mail Room Clerk Secretary, Medical Relief receptionist ...................... Research background material........ Employee benefits........................... D All ofLathe SCORE: ___________% Engine the above Punch Press Marketing Secretary, Technical Engineering Assistant Quality Control Tech Medical Biller Social Services Fabricator Prove It! Reamer Machine Kenexa Medical Records Clerk Switchboard Operator Food Service Roofer Medical Transcriber Teacher/Education Forger Saw Operator, Production Office Manager Telemarketing Forklift/Tow Motor Screw Machine We have identified and created supplemental interview TM outlines for over 100 specific skills, which guide our inside staffing specialists through a comprehensive interview process. Our on-line Prove ItTM testing software confirms that candidates are qualified for the positions they are assigned. AREATEMPS SCREENINGCANDIDATES 5
  • 6. Screening for the best qualified candidateBackground checks are performed at the customer’s request Visit our website at areatemps.com For many companies, background screening is an important step in the hiring process. To meet your company’s standards, Area Temps can provide employment verifications, drug screening, criminal background checks, credit checks and motor vehicle reports at no additional charge. A rea Temps screens all job applicants before the interview process begins, and will not hire anyone who has been convicted of a violent felony. At your request, we can also provide a comprehensive criminal background check, which includes a Social Security Number trace and residence history. INTELLIGENCE BY DESIGN Reports are provided through Asurint, a state-of-the-art employment screening service headquartered in Cleveland, Ohio. Their web-based information systems provide instant national screening for faster turnaround time. TM Area Temps relies upon the services of various reference checking services. Therefore, Customer agrees to hold Area Temps harmless for errors or omissions in reports provided by these services. Customers should understand that State and Federal laws pertaining to Defamation of Character and various Privacy Acts have also restricted our ability to obtain personal character references, which can be subject to change at any time.6 AREATEMPS SCREENINGCANDIDATES
  • 7. Screening for the best qualified candidateArea Temps employees are held to higher performance standards Visit our website at areatemps.com 6 Completion Pledge “By failing to complete an assignment as agreed, you will damage the professional reputation of Area Temps and harm a valuable business relationship with our client; therefore, you are liable for $500 IN DAMAGES if you fail to complete an assignment as agreed, without two weeks written notice. Assignments of less than two weeks duration must be worked in their entirety. “In addition, should you fail to complete an assignment as agreed, without providing two weeks written notice, the hourly rate of any final outstanding wages due will be reduced to the current federal MINIMUM WAGE.” 6 “Do Not Use” List We have eliminated repeat offenders. If an Area Temps employee is terminated, he/she is placed on our DNU (Do Not Use) List, permanently removed from the City Search network, and cannot be placed again. 6 Grounds for Termination ? Unexcused absence ? Misuse of a customer’s equipment ? Unexcused tardiness ? Walking off an assignment ? Insubordination ? Failure to return to work as agreed ? Uncooperative attitude ? Theft ? Refusing to follow instructions ? Use of drugs or alcohol ? Poor quality of work ? Poor quantity of work TM AREATEMPS SCREENINGCANDIDATES 7
  • 8. Screening for the best qualified candidateAttendance is a top priority Visit our website at areatemps.com We value your input! For Office Use Only Customers OFFICIAL AREA TEMPS TIMESHEET AND CUSTOMER SERVICE AGREEMENT have the opportunity to rate our INSTRUCTIONS: 1. Use a separate copy of this timesheet for each assignment and each week worked. candidate’s on-the-job performance 2. 3. 4. Complete all required fields in the Employee Section and sign at the X. Ask your on-the-job supervisor to complete and sign the Customer Section. Make two photocopies of the timesheet, leaving one with the customer and keeping one for your records. on each weekly time sheet. 5. Mail or hand deliver the original to any Area Temps office. EMPLOYEE COMPLETES THIS SECTION CUSTOMER COMPLETES THIS SECTION WEEK-ENDING DATE* COMPANY WHERE YOU WORKED (REQUIRED)* ACHIEVEMENT CLUB PERFORMANCE RATING (Sunday) ACHIEVEMENT CLUB PERFORMANCE RATING Please help us encourage higher performance standards and show your appreciation The PDQ Performance rating DATE TIME STARTED TIME FINISHED LESS LUNCH HOURS HOURS WORKED WORKED for our employee’s hard work by checking (3) the appropriate boxes below. Our employee can earn valuable incentives when you participate. PLEASE RATE THIS EMPLOYEE’S... PLEASE RATE THIS EMPLOYEE’S... ABOVE ABOVE STANDARD STANDARD BELOW BELOW MON Productivity = Productivity TUES Dependability WED P Quality = Dependability THUR AM ST ERE * ADDITIONAL REMARKS ADDITIONAL REMARKS FRI H = Quality SAT SUN AS A CUSTOMER OF AREA TEMPS, I UNDERSTAND THAT EMPLOYEES OF AREA TEMPS MUST COMPLETE A MINIMUM OF 120 WORKING DAYS ON ASSIGNMENT WITH A CUSTOMER, BEFORE THEY ARE ELIGIBLE TO WORK FALSIFICATION OF HOURS IS A CRIMINAL OFFENSE. TOTAL DIRECTLY (OR INDIRECTLY) FOR THAT CUSTOMER. I ALSO UNDERSTAND THAT EMPLOYEES OF AREA TEMPS MAY NOT BE TRANSFERRED TO THE PAYROLL OF ANOTHER TEMPORARY SERVICE TO WORK FOR THE SAME CUSTOMER VIOLATORS WILL BE PROSECUTED. HOURS NEAREST 1/4 HOUR TO WHICH THEY WERE ASSIGNED BY AREA TEMPS. EMPLOYEE LAST NAME (PLEASE PRINT) FIRST MIDDLE INIT I CERTIFY THAT THIS AREA TEMPS EMPLOYEE WORKED THE HOURS LISTED AND AGREE TO THE TERMS AND CONDITION ON PAGE TWO OF THIS DOCUMENT. LAST 4 DIGITS OF YOUR SOCIAL SECURITY NUMBER* (MUST HAVE TO PROCESS PAYROLL) COMPANY NAME TOTAL HOURS NEAREST 1/4 HOUR No messages to report at this time. CUSTOMER NAME (PLEASE PRINT) Home ARE YOU RETURNING TO THIS ASSIGNMENT? YES NO STAMP HERE IF NO, PLEASE CONTACT AREA TEMPS Applicant Records Anthony M Ballard Anthony M.LIST CHANGE OF ADDRESS HERE Ballard EMPLOYEE ADDRESS (STREET, APT NO. OR PO BOX) Primary Skills CUSTOMER SIGNATURE X AUTHORIZATION/APPROVAL FOR REMITTANCE/PAYMENT * 289-76-5432 (216) 555-9435 CITY STATE Shipping & Receiving ZIP CODE * Customer validation stamp required for Technical/Industrial division only Please provide your email address if you would like a copy of this timesheet Lakewood 44107 Warehouse Inventory to be emailed to you for your records. SEARCH Driver, CDL 289-76-5432 AS AN EMPLOYEE OF AREA TEMPS, I UNDERSTAND THAT I MUST COMPLETE A MINIMUM OF 120 WORKING DAYS WITH THE CUSTOMER TO WHICH I AM ASSIGNED BEFORE I AM ELIGIBLE TO ACCEPT ANY POSITION WITH THAT CUSTOMER EMAIL ADDRESS (PLEASE PRINT) Main Applicant Screen Secondary Skills CUSTOMER, SHOULD SUCH A POSITION BE OFFERED. I ALSO UNDERSTAND THAT I MAY NOT TRANSFER TO THE PAYROLL OF ANOTHER TEMPORARY SERVICE TO WORK FOR THE SAME CUSTOMER TO WHICH I WAS ASSIGNED BY AREA TEMPS. Status: Available Applicant Demographics I AGREE TO THE TERMS AND CONDITION ON PAGE TWO OF THIS DOCUMENT. Forklift/Tow Motor TRIED & PROVEN ATTENDANCE RATING Available Date: 12/21/09 AREA TEMPS HAS MADE ATTENDANCE A TOP PRIORITY. EACH EMPLOYEE IS AUTOMATICALLY RATED ON THEIR Applicant Comments EMPLOYEE Car Available SIGNATURE X Inspector Inventory Control RELIABILITY, PUNCTUALITY AND ATTENDANCE. OUR EMPLOYEES KNOW THAT THOSE WITH THE HIGHEST RATING ARE ASSIGNED FIRST, AND THEY STRIVE TO IMPROVE THEIR AVERAGE BY SHOWING UP ON TIME, EVERY DAY, AND BY FULLY COMPLETING EACH ASSIGNMENT. View Part-Time Only INSTRUCTIONS FOR PROCESSING YOUR PAY Assignment History Comments GROUNDS FOR TERMINATION Student/Teacher WE MUST HAVE YOUR TIMESHEET BY 5 p.m. ON MONDAY AREA TEMPS IS PROUD OF OUR REPUTATION FOR QUALITY. WE WILL IMMEDIATELY TERMINATE ANY EMPLOYEE FOR IT IS THE EMPLOYEE’S RESPONSIBILITY TO MAKE SURE YOUR TIMESHEET IS RECEIVED IN Quality Confirmed THE FOLLOWING REASONS: 09/29/09: THE AREA TEMPS OFFICE Steel Toe Boots ON MONDAY, IF YOU WISH TO RECEIVE YOUR PAY THE FOLLOWING FRIDAY. BY 5 p.m. IF AVAILABLE AT THE WORK ! UNEXCUSED ABSENTEEISM OR TARDINESS Refused SITE, WE WILL ACCEPT TIMESHEETS EMAILED OR FAXED TO OUR OFFICE BY THE CUSTOMER. Confirmed 09/28/09: Start THEY MUST BE ! INSUBORDINATION OR UNCOOPERATIVE ATTITUDE Assignment History Work Boots 09/25/09: Applicant assigned to All Star Warehousing CLEARLY IDENTIFIED BY THE COMPANY’S EMAIL ADDRESS OR FAX NUMBER. FOR BEST RESULTS, WE RECOMMEND THAT YOU DROP OFF YOUR TIMESHEET AT ANY AREA TEMPS LOCATION. ! USE OF DRUGS OR ALCOHOL ON THE JOB 09/24/09: Background check in progress ! POOR QUALITY OR QUANTITY OF WORK RECEIVING YOUR PAY VIA 09/23/09: Spoke to Tony about a !new assignmentCUSTOMER’S EQUIPMENT OR SUPPLIES DIRECT DEPOSIT Skill Maintenance IF Proven RAPID! PAYCARD, YOUR FUNDS WILL YOU ON THE FOLLOWING THEFT OR MISUSE OF A Tried &FRIDAY.ARE USING THERating:CALL 1-888-RAPID14 BE DEPOSITED BY 3 P.M. starting next week. JWLDISCHARGED EMPLOYEE IS IDENTIFIED IN OUR APPLICANT DATABASE, WILL NOT QUALIFY FOR Registered Location(s) FOR CUSTOMER ASSISTANCE, (1-888-727-4314). A Background Checks 07 Lakewood Tech 100% DEPOSIT TO YOURWHILE WE CONFIRMACCOUNT TAKES EFFECT AFTER TWO PAY CYCLES. YOU WILL BE DIRECT Excellent ISSUED A PAPER CHECK PERSONAL BANK YOUR ACCOUNT INFORMATION. MAILED CHECKS ARE SUBJECT UNEMPLOYMENT BENEFITS, AND CAN NEVER BE REASSIGNED BY ANOTHER AREA TEMPS LOCATION IN THE FUTURE. TO POSTAL DELIVERY SERVICE. PDQ Rating: Update Current 073AT-1009 Exceptional Skills Assignment Application Tech Skill Sheet Tech Shipping & Receiving Warehouse Inventory Technical RESUME Background Check Employee Personnel File Our Tried & Proven Rating automatically tracks an TM employee’s punctuality and attendance record. Employees with the highest ratings are the first to be considered for each assignment.8 AREATEMPS SCREENINGCANDIDATES
  • 9. Retaining our best employeesOur benefit package compares favorably to most local companies Visit our website at areatemps.com Area Temps assumes the cost of a full benefit package which includes... 6 One week of paid vacation ...after 1,300 hours 6 Paid holidays ...after 900 hours 6 Major Medical health insurance ...is available at low group rates 6 401(k) retirement plan ...after 1 year of service, (selected locations) 6 Employee credit union ...for low cost financial services 6 Child care assistance ...for working parents 6 PDQ Rating ...qualifiers are awarded prizes for Productivity, Dependability & Quality work 6 Employee recognition ...for exceptional on-the-job performance and perfect attendance records 6 Free computer training centers ...at all suburban locations 6 Continuing Education program ...for skill improvement through video training courses 6 Free college tuition credits ...accumulate two tuition credits for each 40 hours worked 6 Cash bonuses ...for new employee referrals 6 Employee discounts TM ...on merchandise, travel and other entertainment AREATEMPS RETAININGEMPLOYEES 9
  • 10. Retaining our best employeesFor their security and convenience, we offer these special services Visit our website at areatemps.com 6 Photo ID Cards ...provide secure identification for access to your facility or for check-cashing purposes. 6 Local Payroll Services ...are provided by Ahola Corporation. This Cleveland- based company guarantees rapid payroll processing and personalized service. 6 Weekly Payroll Processing ...means quick turn-around time! Employees receive their pay on the Friday immediately following the week they were on assignment. 6 Direct Deposit ...of their pay to either a personal bank account or to the RAPID!TM PayCard provides safe and convenient access to their funds, eliminating the need for our employees to pick up their paychecks or pay expensive check-cashing fees. 6 Gasoline and RTA vouchers ...may be purchased by any employee through a convenient payroll deduction program, in advance of their assignment. 6 Required safety equipment ...is also available through a payroll deduction program. Whether your company requires steel-toed shoes, work boots or other safety gear, our employees will report to their assignment ready to work. TM10 AREATEMPS RETAININGEMPLOYEES
  • 11. Emphasizing customer serviceYou can expect immediate results from our inside staffing specialists Visit our website at areatemps.com Our unconditional guarantee Area Temps unconditionally guarantees that our employees are qualified to perform the duties for which they are assigned and that the work will be performed in an acceptable, businesslike manner. Upon notice from the customer within the first eight (8) hours of employment, all charges for unsatisfactory work will be canceled. Other special services .............. 6 Temps on Call 30 ...are working in our training centers throughout the business day, ready to report to work for your emergency staffing needs. Please note that Area Temps has a minimum assignment length of 4 hours. MINUTES ...................... 6 Voice broadcast alerts ...allow us to fill your volume orders quickly! or less Automated calls go out to all available candidates in our network who match your skill requirements, When you need an immediate response, count generating call backs from your immediately on Area Temps’ 30-minute guarantee! Once surrounding area. you place your order, we will get back to you within 30 minutes with the name of our referral 6 Applicant E-mail alerts or an update on the current status of your order. ...keep us in contact with the most qualified candidates in our network. Skilled applicants who are not on current assignment are regularly notified of available positions that meet their specific skill set. 6 Customer E-mail alerts ...are tailored to your company’s specific skill requirements and will advise you when a qualified candidate who meets your needs is recruited or becomes available in our City Search network. 6 For shift requirements ...notify your account rep of your company’s after- hours needs and we will provide you with contact information, for a 24/7 customer service solution. TM AREATEMPS CUSTOMERSERVICE 11
  • 12. Emphasizing customer serviceA variety of special services are available to our valued customers Visit our website at areatemps.com 6 Custom Billing Customized Billing ...is available should your company need a special report or specific invoice format. 6 6 Group/On-Line Time Sheets ...consolidate all our employees’ weekly hours on one convenient form, which can be faxed to our office for payroll processing. Or, you can forward the hours via email with our online time sheet. 6 Electronic Time Clocks ...featuring badge-based or biometric devices to report attendance are available where multiple employees are assigned, and will allow them to punch in and out for more exact usage tracking. 6 6 On-Site Coordinators ...will be provided for high volume customers who wish to have someone from Area Temps on-site to supervise the temporary staff. Let us handle everything! 6 6 Direct Deposit Payroll ...is provided via the RAPID! paycard, or to the employee’s personal bank account, so the temporary workers assigned to your company do not have to pick up their paychecks. TM For your convenience, we accept Visa, MasterCard and American Express12 AREATEMPS CUSTOMERSERVICE
  • 13. Emphasizing customer serviceOur comprehensive insurance coverage protects your company Visit our website at areatemps.com 6 Worker’s Compensation/Employers’ Liability Area Temps is a self-insured employer for Worker’s Compensation, as approved by the Ohio Bureau of Worker’s Compensation. Insurer: Area Temps, Inc. Risk No: SI-4076 Term: March 1, 1994 and renewed annually 6 Business Owner’s/General Liability A general liability policy is available to provide protection from injury claims and property damage.* Insurer: Philadelphia Insurance Companies Policy No. PHSD426186 Coverages: $1,000,000 each occurrence and $3,000,000 aggregate Term: June 11, 2009 and renewed annually 6 Errors and Omission/Professional Liability (Office Services and Professional Divisions only) 6 Your company is covered against loss of money or other property which is sustained as the result of any negligent acts or omissions on the part of an office services or professional employee of Area Temps.* Insurer: Philadelphia Insurance Companies Policy No: PHSD426186 Coverages: $1,000,000 per claim and $1,000,000 aggregate Term: April 9, 2010 and renewed annually 6 Employee Services Dishonesty Policy This policy covers losses incurred as a result of any fraudulent or dishonest act by an employee of Area Temps. Insurer: Travelers Casualty and Surety Company Policy No: 105227982 Coverages: $25,000 per claim and $25,000 aggregate Term: February 5, 2009 and renewed annually 6 Commercial Umbrella Policy Providing an extra layer of liability protection over and above the limits set by the other policies. Insurer: Philadelphia Insurance Companies Policy No: PHUB274086 Coverages: $1,000,000 each occurrence and $1,000,000 aggregate Term: June 11, 2009 and renewed annually TM * Temporaries on individual assignment at your facility are considered to be under the customer’s care, custody and control and, therefore, in some instances the customer’s liability insurance policy would be primary. The above summary is subject to the actual insurance policies terms, conditions and exclusions. AREATEMPS CUSTOMERSERVICE 13
  • 14. Emphasizing customer serviceWe guarantee your satisfaction in a wide range of skilled positions Visit our website at areatemps.com Secretarial Production Machining Engineering Administrative Assistant CNC Operators/Set-Up Design Engineer Executive Secretary Bolt-making Machine Mechanical Engineer Legal Secretary Boring Machine Electronic Engineer Medical Secretary Brake Press Electrical Engineer General Secretary Broaching Machine Civil/Structural Engineer Dictaphone Burning Machine Architectural Engineer Transcriptionist Chucking Machine Chemical/Process Engineer Computer Services Cold Header QC/QA Engineer Desktop Publishing Deburring Machine Industrial Engineer Graphic Artist Drill Press Manufacturing Engineer Database Administration EDM Facilities Engineer Web Page Designer Engine Lathe Plant Engineer Internet Researcher Gear-making Machine Industrial Management General Office Grinding Machine Foreman Receptionist Honing Machine Maintenance Supervisor Medical Receptionist Industrial Fabric Sewer Plant Manager Switchboard Operator Lapping Machine Production Scheduler General Office Milling Machine QA/QC Supervisor Data Entry Plasma Cutter Warehouse Supervisor Typist Plastic Injection Machine Expeditor Statistical Typist Plastic Extrusion Machine CAE/CAD/CAM File Clerk Production Saw Engineering Mail Room Clerk Punch Press Drafting Collator Reamer Machine Designer Legal Screw Machine Technician Paralegal Shear/Slitter Information Technology Legal Clerk Stamping Machine Computer Operator Tapping Machine Computer Repair Technician Medical Threading Machine Programmer/Analyst Medical Biller Turret Lathe Web Developer Medical Records Clerk Medical Transcriber Trades Application Developer Medical Coder Carpenter Systems Analyst Medical Scheduler Plumber Project Manager Electrician Systems Engineer Accounting Painter Network Engineer Bookkeeper Pipe Fitter Accounts Payable Other Construction Worker Scientist Accounts Receivable Mechanical Maintenance Payroll Clerk Chemist Millwright Metallurgical Technician Billing Clerk Light Industrial Estimator Collections Skilled Assembly Electronic Technician Accounting Clerk MIG/TIG/ARC Welder Service Technician Accountant Fabricator Lab Technician Marketing Services Tool/Die/Mold Maker Printer Customer Service Plater Telemarketing Foundry Worker Salesperson Forklift Operator Retail Sales Crane Operator Cashier Quality Control Inspector Call Center Shipping & Receiving TM Reservationist Warehouse Inventory Other CDL Drivers Leasing Consultant General Labor Loan Processor General Machine Operator Title Clerk Spot Welder Bank Clerk Housekeeping Purchasing Janitorial Maintenance14 AREATEMPS CUSTOMERSERVICE
  • 15. Special FeaturesReduce risk & increase flexibility – temp-to-hire and direct hire options Visit our website at areatemps.com ” According to Temp-to-Hire is the most effective way a recent study to maximize your person-to-job fit. by the U.S. Many customers of Area Temps, who traditionally enjoy the benefits of a flexible Department workforce, also find a hidden value in our temp-to-hire program. “Try before you buy” is an effective way to evaluate potential permanent employees. And it can be of Labor, the a real savings, too! When you cost of hiring take one of our referrals onto your permanent payroll, not How much does your employee turnover cost? the wrong person only do you already know that Orientation Programs is between they are a good fit, you also Workshops and Seminars One-on-One Training save both time and money by Required Overtime 70% and 200% eliminating the need to TRAINING of that person’s advertise, recruit, interview, COSTS SEPARATION COSTS evaluate and reference check a Administrative & Record-Keeping annual salary. ” series of potential candidates. INDIRECT Separation Pay & Expenses Exit Interview Unemployment CostsAsk about our Temp-to-Perm Discount.* Volume customers COSTSare eligible to receive a credit on our minimum working day REPLACEMENT Customer Service Disruptionrequirement, based on the number of employees currently on COSTS Loss of Morale Loss of Experienceassignment with your company. Loss of Continuity Burnout among Remaining Staff* Customers of Area Temps are eligible to take our employee onto their “Corporate Memory”permanent payroll after the employee has completed a minimum of 120working days on assignment. For more details, ask your account Communicating Job Openingrepresentative for a copy of our Temp-to-Perm Policy. Selection Interviews Pre-Employment Testing Recruitment Agency Fees Candidate Relocation CostsAnd now, Area Temps can also be your sourceif you are looking for direct hire referralsArea Temps can also assist with your permanent staffing needs. Through our continuous advertising andscreening process, we have built a database containing over 80,000 local candidates. We give you access to this exclusive applicant resource, and make the process of hiring efficient and risk-free. You eliminate the time-consuming task of reviewing resumes, pre-screening and checking references. One call to our office and we’ll have a selection of qualified candidates at your office, prepared to interview. We can even arrange a working interview, to give you and the candidate an opportunity to get to know one another, and to find out if the position would be a good fit. If the TM placement doesn’t work out, our 60-day guarantee means you’ll only be billed a daily fee for the time the employee was actually on the job. Ask your account representative for more information about our moderate direct hire fee structure and satisfaction guarantee. AREATEMPS SPECIALFEATURES 15
  • 16. Special FeaturesCustomers are welcome to use our training and on-line testing services Visit our website at areatemps.comNow you can skill testyour potential new hires,or set up training sessionsfor your permanent staff...all available on-line andfor no additional charge!Testing is available for over100 software packages, includingmost Microsoft, Adobe, Corel, Lotus,and Macintosh products, as well asmost generally accepted accountingand CAD programs.In addition to software, we providetesting in other specific clerical, Tutorials arefinancial, health care, legal, industrial, available for theseand technical/IT skills, including... packages...Grammar & Spelling Reading BlueprintsData Entry Industrial Math Microsoft AccessTyping & Punctuation Warehousing Microsoft ExcelTelephone Etiquette Shipping & Receiving Kenexa Prove It! Electronics Internet ExplorerBookkeeping Electrical Engineering Microsoft Office IntegrationAccounts Payable Mechanical EngineeringAccounts Receivable Assembly and Machining Microsoft OutlookPayroll Quality Assurance Microsoft PowerPointAccounting CarpentryFinancial Analysis Welding Microsoft Windows Metalworking Microsoft WordMedical Assistant Tools & FastenersMedical Receptionist Injection Molding Peachtree AccountingMedical Billing QuickbooksClaims Processing ProgrammingMedical Terminology Client-Server Applications Data CommunicationsLegal Assistant Data ModelingParalegal Data WarehousingCourt Reporting E Commerce HTML DevelopersCall Center Skills Help Desk TMOutbound Sales Network AdministrationInbound Sales TelecommunicationsPlus many more skills.Ask us about the packages you need.16 AREATEMPS SPECIALFEATURES
  • 17. Special FeaturesOn-site video training provided at no additional charge Visit our website at areatemps.comWith exclusive pre-assignment video training,our employees know the job before they start! Eliminate the hidden costs of training and re-training with Area Temps’ exclusive on-site video training program. Temps eo Does your assignment involve repetitive work? Our camera crew will visit Area g Vid your facility and film an employee actually performing the various tasks. Do you have a standard orientation program for new employees? n Traini Recording it to video is another way to use this program effectively. Once our employee has accepted your assignment, but before they actually report to work, they will watch your company’s video at one of our conveniently located Area Temps offices. With a clear understanding of what is expected, they’ll have a much better chance of getting the job done right the first time!6 This FREE program is available to any customer of Area Temps.6 Each video is customized to your company’s exact training requirements.6 Knowing what to expect will significantly reduce employee turnover. 6 We’ll also provide your HR department with a copy, so they can use our video for internal staffing. Let potential hires see what your job entails before they accept the position. TM AREATEMPS SPECIALFEATURES 17
  • 18. Special FeaturesCustomers enjoy our free monthly Rewards Program Visit our website at areatemps.comWe appreciate your business!Become a member of theArea Temps Rewards Program Customers of Area Temps are eligible to receive one free promotional item each month – a $50 value! – just by placing a new order of 80 hours or more. Here’s how it works... 1. Call us with your next new order. 2. Have our quality temporary workers complete a minimum 80-hour assignment. That’s all it takes to be a part of this exciting monthly incentive program! Just mention our Rewards Program whenSelect from... calling to place your order. We’ll ask you to select your free item at that time, so we may expedite its delivery. You’ll receive a $50 gift certificate, or tickets for two to the entertainment value of your choice. Or you may select our popular “Mall Money,” good for any purchase where ............ MasterCardÒ is accepted. Companies may also use our Rewards Program to earn a $50 credit on their next invoice, or to cater a staff luncheon from Pizza Hut or Alesci’s. There’s even an option to donate $50 to your favorite charity. See your account representative for a complete list of available incentives.Dozens of popular retailers, This offer may not be used in conjunction with any others, is not retroactive, and doesrestaurants, entertainment values, not apply to any temporary employees currently on the job. Some exclusions apply;and more... order must meet our standard pricing schedule. See your account representative for more details. Area Temps is able to offer our customers this FREE business promotion because our entire advertising budget has been applied to this program. All other forms of advertising, (radio, television, print and outdoor), have been discontinued so that we may offer our customers this exciting incentive. Items are subject to availability. TMAsk us for acomplete list ofavailableincentives! MARATHON18 AREATEMPS SPECIALFEATURES
  • 19. About our companyArea Temps celebrates 25 years serving Northeastern Ohio in 2012 Visit our website at areatemps.comA of providingwas established in 1987 with thegoal rea Temps quality temporary employeesand personalized service to its customers.Innovative strategies for applicant recruiting,screening, testing, training, retention andcustomer satisfaction have helped us becomeone of the Cleveland area’s largest employers!Some Interesting facts about Area Temps...[ We are the Greater Cleveland area’s industry leader in office and industrial temporary help. [ We rank among Cleveland’s largest employers. In the past five years, over 24,000 people have been on assignment through Area Temps. [ Since opening our doors in February of 1987, we have provided staffing services to more than 10,500 companies in Northeastern Ohio. [ We are one of the area’s largest classified advertisers, with over 500 internet and newspaper ads placed each month. [ Over 70% of our office services, and 50% of our light industrial employees find permanent jobs through our temp-to-hire program. TM AREATEMPS COMPANYFACTS 19
  • 20. ReferencesWe’re proud to be one of the largest employers in Greater Cleveland Visit our website at areatemps.comHere’s what some of our clients have to sayabout their experiences with Area Temps” Each time we have a need for your services, you have provided qualified candidates who meet ourstandards and are courteous and professional. In short, I commend you in providing a superior level ofservices and maintaining a high level of standards in matching temps with us when we are in need oftemporary help.” ” - Human Resource Manager Vocon, Inc. There is a plethora of temp agencies and we get contacted by many of them frequently. Why have wenot utilized any other service? The answer is very basic...(our) account executive does what she says she isgoing to do! ...What more could you ask for any company? Will we continue to use Area Temps whenneeded? Absolutely! ” ” - Executive VP Stevens & Associates The Cleveland Institute of Music has used Area Temps for many years. Our Affiliations This past year they have been especially helpful in that they found an administrative assistant for our president. This was not an easy task because we needed a person who had administrative skills, as well as a music background...We have had good experience with Area Temps and ” will continue to use them. ” - Director of Human Resources Cleveland Institute of Music I have worked with Area Temps, both (in their) industrial and clerical MEMBER divisions, for several years and have received excellent and attentive CLEVELAND service. They know what type of candidates we look for and only provide the best. The representatives are quick to respond and meet our needs on a regular basis. I highly recommend their service. ” - Human Resources Manager Fasteners for Retail A rea Temps is an equal opportunity employer. It is the policy of Area Temps to TM provide service to all persons without regard to race, color, national origin, disability or age. Violations should be reported to the U.S. Equal Employment Opportunity Commission.20 AREATEMPS CUSTOMERREFERENCES
  • 21. The Staffing IndustryThe costs associated with a typical temporary bill rate Visit our website at areatemps.comWhat makes up a typical billing hourfor a temporary worker? Nearly 80% of a company’s cost to employ a temporary worker is directly tied to the worker’s pay, benefits and direct costs. Since staffing is a business in which the vast majority of costs are variable, opportunities for economies of scale are more modest than with many other businesses. 1.8% Operating Profit 100% 90% 3.2% Other Operating Costs Typical Internal Staff Mark-up 12.9% 0.6% Technology Costs 80% Wages/Benefits 1.2% Advertising/Recruiting Costs Benefit/Taxes 70% Insurance 12.9% 2.7% Facilities Costs 60% 50% Temporary Worker 64.7% 40% Hourly Pay 30% Typical 20% Worker Pay Rates 10% 0% Source: Staffing Industry Analysts, Inc. estimates of typical contingent staffing firm profitability.Staffing is also a relatively low margin business. Subtracting TMoverhead and staffing company operating costs leaves the typicaltemporary staffing agency with a pre-tax operating profit of 1.8%on temporary worker billings. AREATEMPS STAFFINGINDUSTRY 21
  • 22. Area ProfessionalsOur professional division will recruit for your higher skilled openings Visit our website at areatemps.com Helping you put together a successful team... one great hire after another! AREA PROFESSIONALS Global Executive Search A Division of Area Temps When you need a competitive edge, creative talent acquisition can make all the difference. Area Professionals is your single-call solution for all your hiring needs. Our team specializes in direct hire and contract recruiting at the professional, mid-management and executive levels. Providing Direct Hire, Contract and Contract-to-Hire Referrals Executive Search Services and Recruitment Process Outsourcing Areas of expertise include... ! Accounting & Finance ! Sales & Marketing ! Information Technology ! Public Relations ! Software Development ! Supply Chain/Logistics ! Human Resources ! Industrial Management ! Legal ! EngineeringFor more information, TMcontact Area Professionals today at440-253-2200or visit their website atwww.areaprofessionals.com22 AREATEMPS PROFESSIONALDIVISION
  • 23. For all your technology & virtualization needsWe partner with a Managed Service and Solutions Provider Visit our website at areatemps.com Area Networks is a full service "Managed Service Provider" specializing in virtualization, and local and wide area networking solutions. An affiliate company of Area Temps since 1996, their professional team can manage complex services and servers, using the latest technologies from VMware, Microsoft, Hewlett- Packard and Cisco.Area Networks providestechnical help and support on... ! Virtualization for server consolidation ! Virtualization for disaster avoidance ! Email security and archiving ! Internet security and firewall setup ! Backup and disaster recovery ! Installations and upgrades ! System performance tuning ! LAN & WAN networking services “Let us manage your technology, so you can manage your business”For more information,contact Area Networks today at TM216 -781-1660or visit their website atwww.areanetworks.com AREATEMPS TECHNOLOGYPARTNERS 23
  • 24. New customers receive the first day FREE ...on an assignment of 2 days or longer. May we take your order? Visit our website at areatemps.com Special introductory offer! Let us get to work on your next order Whether your company has been considering temporary workers as a flexible labor alternative, or if you just need help with a short-term project, we’d like the opportunity to win your business. That’s why we’re offering new customers their First Day Free on any temporary assignment of 2 days or longer. See your account representative for details Print this page and attach it to our first invoice with your remittance NEW CUSTOMERS ONLY PLEASE!MAY NOT BE USED IN CONJUNCTION WITH OTHER PROMOTIONAL OFFERS TM 24 AREATEMPS INTRODUCTORYOFFER