http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.60...
SAP CRM Functional Course Content

Introduction to SAP CRM
Marketing

SAP CRM

Sales
Service
CRM User Interface ( Web UI)
...
SAP CRM Technical Course Content

SAP CRM Fundamentals
Base Customization of SAP CRM

SAP CRM

Experience on SAP CRM User ...
Introduction to SAP CRM
•
•
•
•
•
•
•
•

CRM Customizing Fundamentals
Over view of CRM Architecture
Business Partner
Busin...
Introduction to SAP CRM
• Product Master
• Attributes & Set Type, Hierarchies &
Categories,
• Product types, Maintain Prod...
Marketing
• Marketing Planner & Campaign
Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Cus...
Sales
• Opportunity Management
• Sales Cycles in Opportunity
management.
• Surveys and Questionnaire in
Opportunity manage...
Service
•
•
•
•
•
•
•
•
•

Service order management
Complaints and Returns
In-House Repair Management
Installed Base manag...
CRM User Interface ( Web UI)
•
•
•
•
•
•
•
•
•

UI concepts and UI V’s SAP GUI
Business roles
Authorization roles
Navigati...
SAP Customer Relationship
Management -Technical

http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : ...
SAP CRM Fundamentals
•
•
•
•
•
•
•

Introduction to SAP CRM
Basics and Architecture
SAP CRM Marketing
SAPCRM Sales
SAP CRM...
Base Customization of SAP CRM
•
•
•
•
•
•
•
•
•

SAP CRM Overview
Business Partners
Organizational Management
Product Mast...
Experience on SAP CRM User
Interface
• Describe the different UI elements and
know how to personalize them
• Explain the c...
Experience on SAP CRM User
Interface
• Perform customer specific
enhancements with the Easy
Enhancement Workbench
• Explai...
Customizing SAP CRM
• Business Layer
• Generic Interaction Layer: Basics
• Business Object Layer: Transactional
Services
•...
Customizing SAP CRM
• Component Interface and Usage of
Components
• Cross component Navigation
• Implementation of Value h...
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.60...
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SAP CRM Training | SAP CRM Online Training | SAP CRM Course

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SAP CRM TECHNO-FUNCTIONAL COURSE CONTENT

SAP CRM -FUNCTIONAL
INTRODUCTION TO SAP CRM

CRM Customizing Fundamentals
Over view of CRM Architecture
Business Partner
Business categories
BP Roles & Grouping, BP Relationships
Business partner Hierarchy
Organizational Management
Organizational Model, Org Determination
Territory Management
Territory Hierarchy Levels
Product Master
Attributes & Set Type, Hierarchies & Categories,
Product types, Maintain Products
Transactional Processing
Business Transactions
Item Category
Activity Management
Business Activities
Partner Processing

MARKETING

Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals
Campaign Automation
External List Management
Lead Management
Lead Questionnaire



SALES

Opportunity Management
Sales Cycles in Opportunity management.
Surveys and Questionnaire in Opportunity management
Order Management
Contract management

SERVICE

Service order management
Complaints and Returns
In-House Repair Management

CRM USER INTERFACE (WEB UI)

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Published in: Education, Technology, Business

SAP CRM Training | SAP CRM Online Training | SAP CRM Course

  1. 1. http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697 SAP CRM Training LOGO Place Your Text Here
  2. 2. SAP CRM Functional Course Content Introduction to SAP CRM Marketing SAP CRM Sales Service CRM User Interface ( Web UI) http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  3. 3. SAP CRM Technical Course Content SAP CRM Fundamentals Base Customization of SAP CRM SAP CRM Experience on SAP CRM User Interface Customizing SAP CRM CRM User Interface ( Web UI) http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  4. 4. Introduction to SAP CRM • • • • • • • • CRM Customizing Fundamentals Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination • Territory Management • Territory Hierarchy Levels http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  5. 5. Introduction to SAP CRM • Product Master • Attributes & Set Type, Hierarchies & Categories, • Product types, Maintain Products • Transactional Processing • Business Transactions • Item Category • Activity Management • Business Activities • Partner Processing http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  6. 6. Marketing • Marketing Planner & Campaign Management • Marketing Calendar • Personalized Mail Forms • Segment Builder • Customer Segmentation, Attribute List , Info sets • Product Proposals • Campaign Automation • External List Management • Lead Management • Lead Questionnaire http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  7. 7. Sales • Opportunity Management • Sales Cycles in Opportunity management. • Surveys and Questionnaire in Opportunity management • Order Management • Contract management • Copying Controls • Sales Cycle, Tools–Buying Centre & Sales Agent • Special functions in order management http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  8. 8. Service • • • • • • • • • Service order management Complaints and Returns In-House Repair Management Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category Service agreements and service contracts • Warranty claims http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  9. 9. CRM User Interface ( Web UI) • • • • • • • • • UI concepts and UI V’s SAP GUI Business roles Authorization roles Navigation bar profile Work center link group Direct links and logical links Enhancing the existing business roles Linking business role to org model. Transaction launcher http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  10. 10. SAP Customer Relationship Management -Technical http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  11. 11. SAP CRM Fundamentals • • • • • • • Introduction to SAP CRM Basics and Architecture SAP CRM Marketing SAPCRM Sales SAP CRM Services SAP CRM Web Channel SAP CRM Partner Channel Management • SAP CRM Interaction Center • SAP CRM Field Applications • SAP CRM Analytics http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  12. 12. Base Customization of SAP CRM • • • • • • • • • SAP CRM Overview Business Partners Organizational Management Product Master Transaction Processing Activity Management Partner Processing Actions People Centric CRM http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  13. 13. Experience on SAP CRM User Interface • Describe the different UI elements and know how to personalize them • Explain the concept of Business Roles and know how to maintain them • Understand the Navigation Bar • Customizing and how to integrate other web • Get a basic understanding of the architecture of the User Interface • Understand the UI Configuration Tool and perform layout changes • Explain the Design Layer Concept http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  14. 14. Experience on SAP CRM User Interface • Perform customer specific enhancements with the Easy Enhancement Workbench • Explain the Component Enhancement Concept • Explain how to create skins to adapt the UI to your corporate identity • Understand Web Services and the Web Service Tool http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  15. 15. Customizing SAP CRM • Business Layer • Generic Interaction Layer: Basics • Business Object Layer: Transactional Services • Enhancement of Data Model with the Application Enhancement Tool • Enhancement of Generic Interaction Layer Components • Simple Objects • Presentation Layer • UI Component Development and Enhancement Concepts • Views, View Sets, Custom Controller,Window, Navigation http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  16. 16. Customizing SAP CRM • Component Interface and Usage of Components • Cross component Navigation • Implementation of Value helps • Editable Overview Pages • Tables in views • Transaction context • Component Enhancement Examples • UI Types • Global Data Context • UI Configuration, Transaction Launcher http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
  17. 17. http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697 LOGO Place Your Text Here
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