M25 meeting 2008

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M25 meeting 2008

  1. 1. Blackboard Vista at London Metropolitan University: Presenters: Amanda Wilson-Kennard and Mimi Weiss Learning Technology Support: Then and now
  2. 2. Introduction • London Met Background • Large University • Approx. 3,000 staff members to support • Large % of hourly paid lecturers • Administrators and support staff • Student numbers • approx 34,000 from 150 countries • Two campuses • North London (Holloway Road) • City including Tower Hill, Aldgate and Moorgate
  3. 3. Learning Technology Approach • Centralised unit of learning technologists • Services • Training • Train the lectures to use VLE themselves • Learning technology support • Learning technology advice
  4. 4. Where were we in 2006-7?
  5. 5. Migration WebCT • Ended in March 2007 • 25% of modules on WebCT • 1700 modules migrated from WebCT • 1.8 learning technologists Blackboard Vista Pilot • 2006-7 (Health and Human Sciences, Law) • 42% of modules active in Blackboard by 2007 – 8 • 480 people trained • 1 learning technologist
  6. 6. Blackboard Training • Scheduled Blackboard basic training sessions • Bespoke training arranged with departments • 2 sessions per day • Departments block booked slots • 2 Learning Technologists
  7. 7. Where are we now?
  8. 8. Challenges • All staff University wide directive (September 2008) • Requirement: 100% Blackboard usage • Staff shortage • 2 learning technologists from 2007-Present
  9. 9. Training Sessions • Scheduled open session examples • Blackboard Basics • Building online quizzes and surveys • Building online coursework • Creating online discussions and chats • Creating PDF’s for Blackboard • Bespoke departmental training sessions • Meet the specific needs of the department
  10. 10. Blackboard Surgery • 1/2 hour bookable sessions at fixed times • At both main campuses • Allows staff members to ask specific questions with a trainer 1 to 1 • Act as a mini training session and support
  11. 11. Other support • Mostly through ICT helpdesk which is a separate unit • They offer e-mail and phone support • We offer e-mail support when queries cannot be handled by the ICT helpdesk
  12. 12. Conclusion • As a centralised unit we offer high quality training and support based on our current resources. • What is the result of our efforts? • Over 60% of modules are now on Blackboard • Overall • Customer satisfaction is high • Need more staff to operate effectively

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