Nomad - NHS North West

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A presentation given to the Department of Health and NHS North West Strategic Health Authority on 27 October, 2009

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Nomad - NHS North West

  1. 1. nomad at the centre of mobile and flexible working Mobile & Flexible Working in Local Government “Technology enabled transformation” © Nomad 2009
  2. 2. Introduction • About Nomad • Why Mobile & Flexible Working? • The ReGS & SARAH Projects • Accommodation and work styles • Lessons learned • Discussion
  3. 3. nomad at the centre of mobile and flexible working • National Forum for sharing learning • Supported by key suppliers – sponsorship • Knowledge base – online catalogue • Collective experience across local government • Transitional period • Building a vibrant online community to support change
  4. 4. Work is …?
  5. 5. … changing!
  6. 6. Mobile & Flexible Working • Improved Work Life Balance • Better health • Less stress • Higher motivation and better morale • Improved productivity • New processes that reduce or eliminate administration • Better use of time to deal with more cases • Improved use of accommodation • Hot desking and touch down • Home based working and flexible working • Environmental Benefits • Less travel and congestion (air quality & climate change)
  7. 7. Local Government Examples • Housing Benefits • Council Tax & Benefits • East Riding • Salford • £200k saving pa • 48% productivity • PI 40 days to hours • Sickness down by 75% • 7 less staff • Planned office savings • Social Housing • Peterborough • Flexible working • Cost of service £7m to • Hertfordshire Workwise £5.4 million • 16% less workstations • Routine repairs – ave • 16% less floor area time down from 20 to 7 • 10% less in work travel days.
  8. 8. Innovation (5 years ago) Cemetery Headstone Inspection Real time, integrated solution utilising Tablet PC’s a Project NOMAD proof of concept (and still used daily!)
  9. 9. The national project developing new ways of working across the range of Regulatory Services • Transforming Environmental Health, Trading Standards and Licensing • Delivering solutions to support mobile, home and flexible work styles • Breaking dependency on the office by developing tools to meet all officer, lone worker & manager needs • Delivering better regulation to business and protecting the public
  10. 10. Project SARAH (Homecare)
  11. 11. Benefits (Family, Carer, Service) • Continuity of service • More efficient, responsive & flexible service • Greater accountability of service provision • Web access for confirmation of service delivery • More timely processing of overtime payments • Direct access to Key Safe information • Dynamic updating of rosters • Safer lone working environment • Improved communications • Reduced administrative burden
  12. 12. Ambitions To exploit new technology and; • Spend more time on site, with clients and with businesses • Reduce travel times • Reduce administration • Improve efficiency & reduce cost
  13. 13. Westgate Plaza One "Creating a 21st Century Market Town!"
  14. 14. Paperless Office – Myth or Reality?
  15. 15. Position clear before … Paper records; • 3.5km of paper (or 9.25 Eiffel Towers!) • Storage would have required >25% of the new office space
  16. 16. But now?
  17. 17. Hotbox Storage - clear desk policy
  18. 18. Hot Desk with Tablet PC
  19. 19. Tablet PC, Printer & Field Case
  20. 20. Lessons Learned • Technology works (mostly) • Strong leadership and senior sponsorship essential • Don’t underestimate complexity of organisational change • Involving people - be careful to manage [balance] expectations • Pioneering R & D is great - but time and resource hungry • Hearts and minds
  21. 21. Considerations • Security • Data sharing • NLPG/LLPG Single Business Account • Leadership & management of dispersed workforce • Workforce development • Peer support • Long term impacts?
  22. 22. keneastwood@barnsley.gov.uk www.projectnomad.org.uk

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