Hi, I’m Kendra Wright, and today, we’re going to talk to you about marketing your event via mobile. I’ll tell you more about our company in a minute, but first a little housekeeping…
Let’s each introduce ourselves.
You can see it’s not, just by the numbers of accounts and messages sent every day!
We always say the phone call from rodeo Austin changed the trajectory of our company. They were our first Saffire website, and they’ve been a great partner. One thing people always ask us about is Rodeo Austin emails. So we’re going to show you some of them and give you a little inside scoop about their email marketing strategy.
But first, let’s talk in general about how to do email marketing. Here are some things we think are keys to success.We’re going to go through each of them and give you recommendations about how to do them successfully.
The first step is to have a game plan.
I think what news you will share can be done in a brainstorming session with stakeholders. The goal is to get as many potential topics of interest to CUSTOMERS as possible. It can’t be all news you want to share. It should be news people want to read! Example: We want to share what new clients we have and websites we launch. But people don’t click on those near as much as behind the scenes, photos, recipes, etc.JENNIE, THE QUESTIONS ARE GOING TO BE FOR YOU
Here are some questions to ask yourself. Don’t worry, we’ll go through the answers.
This is a format I’ve loved and used for years. It’s super simple (and I can send it to you – just request it). Just put the dates down the left and the mediums across the top. Then start filling in things from your brainstorming session.
Kendra – You can get statistics from your tool, so you should test, but Tuesdays mid-morning is the best time historically.Big events like Rodeo Austin can have a monthly newsletter, but especially for smaller events, we don’t recommend a publicized schedule. It’s the kiss of death for not having news at the moment you’re “supposed” to send it. Instead have an internal calendar.
There are several tools, but the main thing is that you have your email signups from your website go directly into your chosen tool. This is one less thing to do when you have news to share!
The most important place to collect addresses on an ongoing basis is from your website. These people have self-selected that they like receiving information electronically.Don’t:LINK to an email signup (include it on the page)Put it on just the HOMEPAGE (put it on every page)
I’m always surprised that events don’t have email lists that they email on a regular basis. Does anyone here not email yet?
If your website is interactive, you should give people the chance to self-identify every time they interact with your site. Then think of the other places you interact with potential customers, and start capturing them there too.
Now you take your ideas you’ve put into your calendar, and pick the one(s) to send, and write your story – but don’t put the whole thing in your email. Put a few sentences, and link to your website or blog, where people might get “sucked in” to learn more. I love including more than one article, so you can test them against each other. Then have an office pool as to which one will get the most clicks – I bet you’re surprised!
So what’s the format? Simple. You just need a headline, some imagery, text and a call to action. Some research shows that Click Here gets lots more clicks, but I’d include it not as the link – make the link be the actual action you want them to take.
Jennie, I’m thinking you can explain these.
Don’t forget to integrate your email with not only your website, but with your social media where appropriate (at least with a general link on each email).
Research on what makes people click online images shows that the least likely photos to attract info are ones where there are no people, better are ones with people not looking at the camera, but the best are ones with people looking at the camera. Why? They ENGAGE! Try it!Early in my career, I was a writer, so it’s very dismaying to me that I work on a medium where people don’t read. But I work it by having short, punchy copy and lots of pictures.
This is a great email! How did it do for you, Jennie?
We talked about how your goal in your content is to get clicks to your website, blog or Facebook. But none of this means anything if people don’t open it in the first place! Make sure you have a good subject line!What is a good open rate?
There is so much to learn from looking at your statistics.
Lastly, you want to learn from your statistics and do more of what customers engage with!Jennie, I think you should talk about your member pre-sale and line-up announcements, where your open rates are double typical, and your clicks are up to 10 times as high! For daily emails, clicks and opens tend to go up every day during the event (so start them early?). I think be honest that revenue and site visits varies, but you always feel like there’s a cumulative benefit to communicating with customers. As far as trends, I’d talk about how your enews used to be totally separate from Behind the Chutes, but now it’s integrated – a sign of the times! Not sure what else here.As far as what to tell smaller events, talk about the budget for email vs. other marketing mediums to say it’s worth it!
Saffire Events Presentation: Email Marketing with Rodeo Austin
IS EMAIL DEAD?(No! And we’ll tell you why!) Kendra Wright, Saffire Events Jennie Richmond, Rodeo Austin