How To Provide Superior Diversity Training


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Training on harassment and discrimination prevention is critical to set clear rules and to establish important legal protections. But to remain competitive in today’s diverse and global workplace, organizations must also focus on their culture, and the ability of employees to effectively collaborate. In a diverse workplace, even subtle personal differences (including those not protected by employment laws) impact employee productivity and engagement.

This interactive webinar will be a live, guided demo of ELT’s new online Diversity & Inclusion training course for managers and employees. We will cover how diversity training supports business and cultural goals, discuss the benefits of training beyond legal compliance, and provide a practical overview of diversity training best practices.

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  • We will be doing some benchmarking throughout the course as well – and share the results with you. Survey answers are anonymous and will be aggregated and shared. Employer size would be great information to capture.
  • As you may know, we were originally created by Littler Mendelson, the world’s largest labor and employment law firm. This gave us access to the eyes and ears of hundreds of employment law specialists who work with your peers every day to identify and resolve issues before they become problems. Naturally, Littler’s legal expertise is an asset in many of our courses like Workplace Harassment and Wage & Hour, but Littler is also a recognized thought leader on diversity-related issues and has truly pace setting internally diversity program. That experience has made Littler an invaluable asset for us as we prepared our Diversity & Inclusion course.
  • This approach to training has been vetted and well received by your peers – with more than 2,000 organizations using ELT courseware to train more than 5,000,000 employees.
  • And does so with training content that has been vetted and endorsed by Littler. ELT’s Diversity & Inclusion is fully vetted and endorsed by Littler Mendelson Draws on Littler’s extensive counseling, training and litigation practice Informed by acknowledged experts in diversity outreach and training Will not create unintended legal consequences
  • Sharing “bad examples” Putting people on the spot Stereotyping (what do people like you think?)
  • Cost comparison: 40% Savings: <100 learners $9,500 vs. $17,062 or $76/learner. Large populations (40,000+)(78% savings): $1.1 million vs. $5 million or $99/learner. Source:
  • Diversity and inclusion is also becoming an incredibly important business imperative. It can help you better connect with and do business with a business community that is increasingly diverse. And likewise to attract and retain the most talented workers. It can also help you lower the noise and distraction that can be a very serious obstacle to meeting your business goals.
  • Diversity and inclusion is also becoming an incredibly important business imperative. It can help you better connect with and do business with a business community that is increasingly diverse. And likewise to attract and retain the most talented workers. It can also help you lower the noise and distraction that can be a very serious obstacle to meeting your business goals.
  • Help your stakeholders understand the value of diversity training
  • The course comes in an employee and manager version. Some content has been designed for both managers and employees and covers …
  • Some content is designed for managers and is intended to again build the awareness and skills necessary for managers. As you know, managers and organizational leaders play a critical role in creating a diverse and inclusive workplace. It is incredibly important that they get the very best in terms of information, explanation and training.
  • Here you can see a high level overview of the course’s architecture. We see here the manager version. As you can see, it starts with the Diversity Fundamentals vignette. This vignette is seen by both managers and employees and lasts 30 minutes. If you were an employee, the course would end here and you would go on to the conclusion and certification. If you are a manager, you advance to the Diversity Advanced vignette which focuses on information and skills for your managers. Naturally, the course includes your Diversity Policies and/or Diversity Statement and contact information for employees with questions or comments.
  • How To Provide Superior Diversity Training

    1. 1. A Guided Tour of ELT’s New Diversity & Inclusion Course
    2. 2. Ingrid Fredeen, Esq. <ul><li>Director of Content Development </li></ul><ul><li>Former in-house employment counsel for a Fortune 500 food manufacturer. </li></ul><ul><li>Harassment and discrimination prevention, and compliance specialist, with experience advising clients about strategic risk management and compliance initiatives. </li></ul><ul><li>Market tested success in content development and instructional design for both live and on-line employment law and compliance training. </li></ul>
    3. 3. Scott Schneider, Esq. Director of Compliance Over 10 years experience representing aerospace industry in environmental and compliance matters. Over 10 years of experience helping employers roll out organization-wide online ethics and compliance programs.
    4. 4. <ul><li>Who is ELT </li></ul><ul><li>The Power of On-Line Training </li></ul><ul><li>Building the Business Case </li></ul><ul><li>Live demo </li></ul><ul><li>Strategies for Success </li></ul><ul><li>Questions </li></ul>Agenda
    5. 5. A Question for You? <ul><li>Is your 2011 budget for diversity initiatives: </li></ul><ul><li>Increasing </li></ul><ul><li>Staying the same as 2010 </li></ul><ul><li>Decreasing </li></ul><ul><li>I don’t currently have a budget </li></ul>
    6. 6. + Who We Are
    7. 7. 10+ Years of Real World Experience Long Term, Collaboration with Premier Experts The World’s Largest Labor & Employment Law Firm Created by Littler Mendelson in 1997 Changing Behavior, Protecting the Bottom Line
    8. 8. Market Tested Success Over a decade of proven experience Live today at more than 2,000 organizations More than 5,000,000 employees and managers trained
    9. 9. Focused Solutions Wage & Hour Addressing Your Most Critical Compliance Goals Workplace Harassment Ethics & Code of Conduct Integrity Suite Diversity & Inclusion
    10. 10. Diversity is Part of the Solution <ul><li>Diversity </li></ul>EEO Code Harassment
    11. 11. Online Training: A Powerful Solution
    12. 12. A Question for You? <ul><li>What type of diversity training does your organization currently provide: </li></ul><ul><li>Live training using internal resources </li></ul><ul><li>Live training using an outside vendor </li></ul><ul><li>Online developed internally </li></ul><ul><li>Online developed by external vendor </li></ul><ul><li>Blended </li></ul><ul><li>We don’t do formal training </li></ul>
    13. 13. Industry Standard 48% of organizations provide diversity training October 12, 2010 SHRM Study
    14. 14. Power of On-Line Diversity Training <ul><li>Nonthreatening learning environment </li></ul><ul><li>Self-paced, 24/7 </li></ul><ul><li>Effective and efficient </li></ul><ul><li>Build skills and awareness </li></ul><ul><li>Consistent and legally vetted messages </li></ul><ul><li>Very cost effective training </li></ul>
    15. 15. Diversity Off Track <ul><li>“ Please describe a situation when you were not tolerant of someone because of their race.” </li></ul><ul><li>“ John, how does that make you feel as a black male when you hear Emily say that?” </li></ul><ul><li>“ Please share a personal bias that you have about someone you work with?” </li></ul>
    16. 16. Experience Incredible Cost Savings <ul><ul><li>Online training can help your organization reduce overall training spend by 40-78% over live training. </li></ul></ul><ul><ul><ul><li>Regardless of class size </li></ul></ul></ul><ul><ul><ul><li>Even for programs as short as an hour </li></ul></ul></ul><ul><ul><li>Cost comparison: </li></ul></ul><ul><ul><ul><li>40% Savings: <100 learners </li></ul></ul></ul><ul><ul><ul><li>78% Savings: 40,000+ learners </li></ul></ul></ul><ul><ul><ul><li>Source: </li></ul></ul></ul>
    17. 17. Many Options <ul><li>Start your diversity training program </li></ul><ul><li>Replace existing program </li></ul><ul><li>Enhance a live program </li></ul><ul><ul><li>Warm up for live training </li></ul></ul><ul><ul><li>Reduce the length of live training </li></ul></ul><ul><li>As a refresher </li></ul><ul><li>New hire training and new manager training </li></ul>
    18. 18. Building the Business Case for Diversity Training
    19. 19. A Question for You? <ul><li>Which is the most important driver for training: </li></ul><ul><li>Culture and values </li></ul><ul><li>Competitive Considerations </li></ul><ul><li>Legal considerations </li></ul><ul><li>Customer/client expectations </li></ul><ul><li>Public Image or reputation </li></ul><ul><li>Other </li></ul>
    20. 20. Driven by Business Goals Improved public image. October 12, 2010 SHRM Study It’s a matter of… 76% of Respondents Said the #1 Most Important Outcome of Diversity Training is…
    21. 21. Other Important Outcomes: <ul><li>73%: Reduced costs due to lower turnover and absenteeism, and higher productivity </li></ul><ul><li>72%: Improved financial bottom line (profits) </li></ul><ul><li>71%: Increased organizational competitiveness </li></ul><ul><li>61%: Decrease in complaints and litigation </li></ul><ul><li>October 12, 2010 SHRM Study </li></ul>
    22. 22. What’s the ROI? <ul><li>Reduced turnover rate </li></ul><ul><li>Employee engagement scores </li></ul><ul><li>Drop in number of legal claims or value of settlements </li></ul><ul><li>Increased openness, dialog and innovation </li></ul><ul><li>Increases in productivity </li></ul><ul><li>Only 8% of companies with diversity practices try to measure ROI. </li></ul>
    23. 23. + Demonstration
    24. 24. Diversity Fundamentals <ul><ul><li>Dimensions of diversity </li></ul></ul><ul><ul><li>Benefits of diversity </li></ul></ul><ul><ul><li>How behaviors impact inclusion </li></ul></ul><ul><ul><li>Building productive work relationships </li></ul></ul><ul><ul><li>Working with HR and management </li></ul></ul>For All Learners
    25. 25. Diversity Advanced <ul><li>Being a positive voice for diversity </li></ul><ul><li>Recognizing bias and micro-inequities </li></ul><ul><li>Handling objections to training or diversity </li></ul><ul><li>Handling employee concerns </li></ul><ul><li>Resolving conflicts </li></ul>For Managers Only
    26. 26. Diversity & Inclusion + + Diversity Fundamentals For All Learners (30 min) Diversity Advanced Managers Only (30 min) Ask A Question, Your Policy Standard Introduction & Course Orientation Conclusion, Resources Screen, & Electronic Certification
    27. 27. + Demonstration
    28. 28. Strategies for Success
    29. 29. Strategies for Success <ul><ul><li>Understand your culture </li></ul></ul><ul><ul><li>Understand your training objectives and tolerance </li></ul></ul><ul><ul><li>Secure high level sponsorship: </li></ul></ul><ul><ul><ul><li>HR </li></ul></ul></ul><ul><ul><ul><li>Legal </li></ul></ul></ul><ul><ul><ul><li>CEO and/or Operational Divisions </li></ul></ul></ul><ul><ul><ul><li>Diversity Function </li></ul></ul></ul>
    30. 30. What to Look for in Training <ul><ul><li>Messages should be inclusive and stress that all employees benefit from diversity. </li></ul></ul><ul><ul><li>Course that goes beyond basic EEO categories. </li></ul></ul><ul><ul><li>Relevant and contemporary situations and examples. </li></ul></ul><ul><ul><li>Thoughtful allocation of learning points and use of scenarios. </li></ul></ul>
    31. 31. What to Look for in Training <ul><ul><li>Scenario that get employees thinking. </li></ul></ul><ul><ul><li>Skills based training and practical advice for learners. </li></ul></ul><ul><ul><li>Vetted and legally sound. </li></ul></ul><ul><ul><li>Help advance key business objectives. </li></ul></ul>
    32. 32. What to Avoid <ul><ul><li>Too much diversity speak or gimmicky assessments </li></ul></ul><ul><ul><li>Materials that are outdated </li></ul></ul><ul><ul><li>Preaching, alienating, attacking or shaming people </li></ul></ul><ul><ul><li>A heavy focus on EEO categories </li></ul></ul><ul><ul><li>Stereotyping </li></ul></ul><ul><ul><li>Creating liability and offending people </li></ul></ul>
    33. 33. Questions
    34. 34. <ul><li>Interested in our solutions? </li></ul><ul><li>[email_address] </li></ul><ul><li> │ 877.358.4621 </li></ul><ul><li> Additional substantive questions? </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>Workplace Ethics & Code Wage Integrity Diversity Harassment of Conduct & Hour Suite & Inclusion
    35. 35. A Question for You? If your organization may be interested in purchasing ELT’s online training solutions, and you would like an ELT Sales Executive to follow up with you… Type &quot;YES&quot; in the box below.