Is Your Organization Really Mission Driven
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Is Your Organization Really Mission Driven

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    Is Your Organization Really Mission Driven Is Your Organization Really Mission Driven Presentation Transcript

    • Is Your Organization Really Mission Driven? How Do You Know? Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • No margin – no mission…
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • No margin – no mission… perhaps, but no guarantee of mission.
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • No margin – no mission… perhaps, but no guarantee of mission.
      • And, no guarantee that the mission is carried out
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • No margin – no mission… perhaps, but no guarantee of mission.
      • What’s your “real” mission?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • No margin – no mission… perhaps, but no guarantee of mission.
      • What’s your “real” mission?
        • Economic survival?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • No margin – no mission… perhaps, but no guarantee of mission.
      • What’s your “real” mission?
        • Economic survival?
        • Beat the other guys?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • There are many ways to measure margin (appropriately so) but how do you measure mission?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • There are many ways to measure margin (appropriately so) but how do you measure mission?
        • Have you made any attempts at measurement?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • There are many ways to measure margin (appropriately so) but how do you measure mission?
        • Have you made any attempts at measurement?
        • Are measures consistent across the organization?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Patients, residents, families, customers
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Patients, residents, families, customers
        • Community members & leaders
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Patients, residents, families, customers
        • Community members & leaders
        • Employees
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Patients, residents, families, customers
        • Community members & leaders
        • Employees
        • Board members
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Patients, residents, families, customers
        • Community members & leaders
        • Employees
        • Board members
        • Physicians
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Have you ever asked (not told) them?
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Have you ever asked (not told) them?
          • You might be surprised at their answers
      Management Consulting in Healthcare
    • Mission Driven? How Do You Know?
      • What do the people who are important to your organization think the mission is?
        • Have you ever asked (not told) them?
          • You might be surprised at their answers
        • Do they know the goals of this current planning period relative to mission?
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • You are recruiting a new board member
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • You are recruiting a new board member
        • You show them the Mission Statement
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • You are recruiting a new board member
        • You show them the Mission Statement
        • You show them the Audited Financials
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • You are recruiting a new board member
        • You show them the Mission Statement
        • You show them the Audited Financials
        • You show them the Strategic Plan
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • You are recruiting a new board member
        • You show them the Mission Statement
        • You show them the Audited Financials
        • You show them the Strategic Plan
      • Do you have a way to show the new board member how successful the organization is at accomplishing its mission?
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • You are recruiting a new board member
        • You show them the Mission Statement
        • You show them the Audited Financials
        • You show them the Strategic Plan
      • Do you have a way to show the new board member how successful the organization is at accomplishing its mission?
        • Are there goals and measures?
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • Can you show the new board member:
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • Can you show the new board member:
        • How you want your patients, families – customers to see you?
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • Can you show the new board member:
        • How you want your patients, families – customers to see you?
        • Which specific internal processes are critical to mission success?
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • Can you show the new board member:
        • How you want your patients, families – customers to see you?
        • Which specific internal processes are critical to mission success?
        • What values, skills and technologies employees must possess?
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • Can you show the new board member:
        • How you want your patients, families – customers to see you?
        • Which specific internal processes are critical to organizational success?
        • What values, skills and technologies employees must possess?
        • How progress is measured?
      Management Consulting in Healthcare
    • Mission Driven? Let’s Take A Look…
      • Can you show the new board member:
        • How you want your patients, families – customers to see you?
        • Which specific internal processes are critical to organizational success?
        • What values, skills and technologies employees must possess?
        • How progress is measured?
          • Lead & Lag Indicators
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Consider developing and using the Balanced Scorecard*
        • * The Strategy-Focused Organization by Kaplan & Norton
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • The Balanced Scorecard… it’s
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • The Balanced Scorecard… it’s
        • A way to Plan, Communicate, Measure and Manage Mission-Based Strategy.
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • The Balanced Scorecard… it’s
        • A way to Plan, Communicate, Measure and Manage Mission-Based Strategy.
        • A way to talk about and measure strategy because…
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • The Balanced Scorecard… it’s
        • A way to Plan, Communicate, Measure and Manage Mission-Based Strategy.
        • A way to talk about and measure strategy because…
          • You can’t measure what you can’t describe and
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • The Balanced Scorecard… it’s
        • A way to Plan, Communicate, Measure and Manage Mission-Based Strategy.
        • A way to talk about and measure strategy because…
          • You can’t measure what you can’t describe and
          • You can’t manage what you can’t measure
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • The Balanced Scorecard… it’s
        • A way to Plan, Communicate, Measure and Manage Mission-Based Strategy.
        • A way to talk about and measure strategy because…
          • You can’t measure what you can’t describe and
          • You can’t manage what you can’t measure
      • A way to measure vital cause & effect relationships that lead to achieving the mission
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Consider developing and using the Balanced Scorecard to:
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Utilize the Balanced Scorecard to:
        • Focus the entire organization on a mission specific strategy
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Utilize the Balanced Scorecard to:
        • Focus the entire organization on a mission specific strategy
        • Mobilize change through executive leadership, then…
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Then…
      • Translate the mission specific strategy into operational terms
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Then…
      • Translate the mission specific strategy into operational terms
      • Align the organization to the strategy
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Then…
      • Translate the mission specific strategy into operational terms
      • Align the organization to the strategy
      • Make mission & strategy everyone’s everyday job
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Then…
      • Translate the strategy into operational terms
      • Align the organization to the strategy
      • Make mission & strategy everyone’s everyday job
      • Make strategy a continual process
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Translate the mission specific strategy into operational terms
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Translate the mission specific strategy into operational terms
        • Strategy Maps
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Translate the mission specific strategy into operational terms
        • Strategy Maps
        • Balanced Scorecards
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      • Make mission & strategy everyone’s everyday job
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      • Make mission & strategy everyone’s everyday job
        • Awareness, cascading
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      • Make mission & strategy everyone’s everyday job
        • Awareness, cascading
        • Departmental & personal scorecards
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      • Make mission & strategy everyone’s everyday job
        • Awareness, cascading
        • Departmental & personal scorecards
      • Make mission specific strategy a continual process
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      • Make mission & strategy everyone’s everyday job
        • Awareness, cascading
        • Departmental & personal scorecards
      • Make mission specific strategy a continual process
        • Link to budgets
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      • Make mission & strategy everyone’s everyday job
        • Awareness, cascading
        • Departmental & personal scorecards
      • Make mission specific strategy a continual process
        • Link to budgets
        • Information systems
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Align the organization to the mission specific strategy
      • Make mission & strategy everyone’s everyday job
        • Awareness, cascading
        • Departmental & personal scorecards
      • Make mission specific strategy a continual process
        • Link to budgets
        • Information systems
        • Ongoing Learning
      Management Consulting in Healthcare
    • Mission Driven? How Do We Get There?
      • Can you and your organization continue to rely on financial measures alone?
      • Can you and your organization cut your way to greatness?
      • Contact us
        • (952) 953-3684
        • [email_address]
      Management Consulting in Healthcare
    • Management Consulting in Healthcare is…
      • A small, focused consulting firm that...
        • Believes hands on, down in the trenches operational experience combined with consulting expertise is vital in obtaining real, lasting results for clients.
        • Has experience in acute care, long term care, health systems, CCRCs, medical schools and other healthcare organizations.
      Management Consulting in Healthcare