5 things everyone should know about Social Media It’s called social media not social selling Don’t forget everything you already know about marketing You’ve got to choose the right niche You have to engage You have to have goals
Some Reality 87% of Americans know of Twitter (Pew, 2010) 7% have an account 88% of Americans know of Facebook 40% have an account Your market may not widely use these tools. How much is one customer worth? How about one customer who refers five more?
More Reality Is your website ready to receive and convert? Do you have positive customer testimonials? Do you have a company blog? Do people pick up the phone? How quickly do you respond to email? Social Media often comes last and should.
Today let’s talk about Goals How Social Media fits in Frameworks & Planning Execution Examples
SMARTER Goals Specific Measurable Attainable Relevant Time Bound Evaluate Re-evaluate
Examples: SMART Social Media Goals Increase unique visitors to our site by 5x from social networking sites (Analytics) after 5 months Increase blog/newsletter subscriptions by X% in 3 months by increasing distribution channels Increase FB Fans by X members in 8 weeks Increase Twitter mentions 300% in 6 months Increase interactions on FB page by 5/week*
Some FREE Tools Website Monitoring: Google Analytics Social Posts: Hootsuite (Ow.ly) Link Distribution: J.mp Facebook: Insights/Ads Email: Mail Chimp or Constant Contact Monitoring Google: Alerts Social Net Monitoring: Social Mention Dashboard: Netvibes Video: YouTube Insights, Flickr Stats
Always be Monitoring/Measuring Yes you can measure and monitor everything!
We need a framework A pragmatic approach using metrics based on sound business objectives To maximize understanding about the value of social marketing efforts A framework that delivers tangible results
Be Integral to the Community Raise Awareness Twitter Mentions Web Traffic from Social Sites Social Mentions
How to Measure:(measure over time) Twitter Mentions: http://search.twitter.com http://tweetbeep.com Lots of paid tools out there ADVANCED: Your mentions/your mentions + all competitor mentions Social Mentions: http://socialmention.com http://alerts.google.com http://netvibes.com Website Traffic from Social Sites: http://analytics.google.com Sources: Facebook, Twitter, YouTube, etc. BACK IT ALL UP WITH URL SHORTENING (http://j.mphttp://bit.ly)