Borrow direct problem_solving

Two Common Problems WithReceiving Borrowed Books in Borrow Direct

If you try to Receiveborrowing flips over to lending and…

39002106681690was used, though not noted untilmanual return in Borrow Direct.

Recall NoticeWithout ILS Identifier

Most recent with correctauthor/title/barcode match

Look up Yale barcode

On 3/7 someone at Yale dischargedthe item using the barcode on theband and Borrow Direct Desk got it minus the band.

Return using Yale barcode as local number, update

Discharge in Borrow Direct Desk

Reprint Band, circling school• Movie since wrong color, affix.

NullPointerException when Receiving.

Patron Record Reveals in this case that he probablyinitiated request on what is now the lost id

Next most common reason for error is that you are trying to receive a book that was misroutedand belongs at another partner library.

Duplicate Copies for Yale Patrons• Request numbers match?• Attempt at receipt of 2nd would result in NullPointerException?

I handled manually

Add Note, Submit.

by Karin Medin on Mar 20, 2012