Knowledge-Centered Support

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  • gregy gregy 7 months ago
    This is a good presentation, i liked the way you show that solving problems is just part of a long-term solution.

    I think however you could delete 2 or 3 slides just reapeating the idea...

    Anyway, great pres :)
  • kellypuffs Kelly Drahzal 11 months ago
    @trib: I guess I hate doing old skool Operations Review style presentations. I loveloveLOVE doing THIS kind. :-)
  • trib Stephen Collins 11 months ago
    I thought you said you hated prepping presentations! Really good stuff, Kelly.
  • guest437fd5 guest437fd5 11 months ago
    Kelly - This is AWESOME!!!! In a very simple way, you have visualized what I've been talking about. Thank you!!!!
  • jenokimoto Jennifer Okimoto 11 months ago
    Kelly - This is AWESOME!!!! In a very simple way, you have visualized what I've been talking about. Thank you!!!!
  • Al.Simard Albert Simard 11 months ago
    Kelly -



    For years, I've been trying to get through to those who still don't get it. And in a stroke of visual simplicity I believe that you've found a message that may actually accomplish that task. I plan to share your presentation through my organization.



    Thanks for sharing with us.



    Al Simard
  • farnham Barry Everett 11 months ago
    Nice, precise, and to the point. Knowledge gardening instead of fire fighting...;-)
  • elsua Luis Suarez 11 months ago
    What a fantastic slide deck, Kelly! This is as good as it gets when talking about re-using and building further up on content on top of each other's content and helping contribute into working smater, and not necessarily harder! Well done! Thanks for sharing it with us!



    PS. Loved the graphics! (And a expect a link to it soon from my blogs ;-) heh)
  • kellypuffs Kelly Drahzal 11 months ago
    Thanks, everyone for the kind comments. Posting a slide deck on slideshare isn't so scary after all. :-)
  • borborygmus borborygmus 11 months ago
    Love it. Says so much in so few words and encapsulated what we do in staff eLearning support.
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Knowledge-Centered Support - Presentation Transcript

  1. Knowledge -Centered Support Kelly Drahzal July 16, 2008
  2. http://www.flickr.com/photos/kacey/1392172498
  3. There are lots of questions Clients have lots of questions http://www.flickr.com/photos/ben-sci/413986774
  4. A quick quiz…
    • I have a
    Q: Animals with 3-letter names http://www.flickr.com/photos/-bast-/349497988
  5. You can answer it this way… http://www.flickr.com/photos/tylerdurden/529028040 /
  6. There are lots of questions But they will ask again. And again. http://www.flickr.com/photos/ben-sci/413986774
  7. Or you can… Cat Rat Dog Tech Note #4875892 Animals w/ 3 Letter Names Create knowledge http://www.flickr.com/photos/playingwithpsp/2546732439
  8. Reuse/Update Knowledge Tech Note #4875892 Animals w/ 3 Letter Names Cat Rat Dog Ant Doe Bee Elk http://www.flickr.com/photos/playingwithpsp/2546732439
  9. And again… Cat Rat Dog Tech Note #4875892 Animals w/ 3 Letter Names Creation Tech Note #4875892 Animals w/ 3 Letter Names Tech Note #4875892 Animals w/ 3 Letter Names Cat Rat Dog Ant Doe Bee Elk Cat Rat Dog Ant Ant Ewe Doe Cub Bee Fly Elk Gnu Ape Update Update http://www.flickr.com/photos/playingwithpsp/2546732439
  10. This is only part of our job This is only part of our job http://www.flickr.com/photos/tylerdurden/529028040
  11. We can answer questions one at a time… How do I…? Do X Where do I…? Where is…? How do I…? Can you help me…? My x doesn’t work…
  12. …over and over again… How do I…? Do X Where do I…? Where is…? How do I…? Can you help me…? My x doesn’t work…
  13. Or we can answer them once…
    • Can you help me…?
    … and reuse the answers…. answers How do I…? How do I…? Where do I..? Where is…?
  14. We are RCS
  15. We DO RCS
    • R esolve problems
    • C reate solutions
    • S hare knowledge
  16. Without sharing knowledge, all we’re doing is this…
    • R esolve problems
    • C reate solutions
    • S hare knowledge
  17. …over and over again… http://www.iwantoneofthose.com/new-arrivals/usb-hamster-wheel/index.html
  18. Don’t Be a Hamster http://www.flickr.com/photos/annia316/247816310 /
  19. (Shared) Knowledge is Power http://www.flickr.com/photos/loty/326761635 /
  20. Knowledge -Centered Support Kelly Drahzal July 16, 2008
  21. Photo credits
    • http://www.flickr.com/photos/tylerdurden/529028040/
    • http://www.flickr.com/photos/kacey/1392172498/
    • http://www.flickr.com/photos/ben-sci/413986774
    • http://www.flickr.com/photos/playingwithpsp/2546732439/
    • http://www.flickr.com/photos/loty/326761635/
    • http://www.flickr.com/photos/-bast-/349497988/
    • http://www.iwantoneofthose.com/new-arrivals/usb-hamster-wheel/index.html
    • http://www.flickr.com/photos/annia316/247816310/

Kelly DrahzalKelly Drahzal, 11 months ago

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A short presentation on the value of Knowledge Cen more

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