1. Business Impact Reduce Labor Costs, Improve Employee Retention
ADP Solutions Enable CRAssociates, Inc
to Keep Employee Administration
Healthy and Fit
“ADP was the most flexible
Company Background to payroll and HR that invariably
Headquartered in Newington, Virginia, required time-consuming manual company and this is why we
CRAssociates, Inc designs, develops, searches for information and return
implements and manages healthcare phone calls. selected them. They allow us
systems for government and private to stay focused on our top
sector clients throughout the United The Solution – Automated Solutions
States. The company is strategically from ADP business challenges.”
committed to offering high-quality, CRAssociates selected ADP automated
cost-effective healthcare solutions. solutions for payroll, time and labor
One of the fastest-growing and leading management and HR administrative Kathleen Arlinsky
firms in its industry, CRAssociates Inc tasks. “ADP was able to help us
employs 990 employees at 50 locations. Vice President – Human Resources
establish the right administrative
The company was also listed 54th on infrastructure within HR to track and CRAssociates, Inc
INC Magazine’s 2003 list of the top 500 monitor what we need to know as we
fastest growing companies. Newington, VA
grow,” says Kathleen Arlinsky, Vice
President – Human Resources. “ADP
The Challenge – Reduce Employer- was the most flexible company and
Related Expenses this is why we selected them. They
Manual Processes Were Not Keeping allow us to stay focused on our top
Pace With Company Growth business challenges.”
One of CRAssociates’ main administra-
tive challenges has been to shape a ADP was just what the doctor ordered.
flexible and efficient administrative Among other things, solutions provided
infrastructure that can support future by ADP helped CRAssociates to mod-
business growth, while avoiding ernize its payroll procedures, improve
unnecessary additions to overhead. multiple-state tax filings, reduce
Paper-based, repetitive administrative compliance risks, access information
processes that required heavy human for critical, real-time management
intervention at virtually every turn reports...and present the company as
created an environment of unnecessary a forward-looking market leader to
expenses – from avoidable paper and existing and prospective employees.
form purchases to slow reaction to
information that could save money ADP’s solutions effectively helped
on benefits premium costs. CRAssociates to re-engineer its
administrative processes to:
The Challenge – Attract and Retain
Provide accurate census data to equip
High-Quality Employees brokers to shop for more cost-effective
Paper-based Methods and Procedures benefit programs:
Were Inefficient ADP saves clients weeks of data
Another challenge involved the hiring gathering and guesswork by providing
and retention of quality employees, up-to-date, accurate census data –
particularly those with specialized skills including instant access to information
and training. Employee satisfaction that’s needed to analyze current
and productivity were impacted by a benefits structure and secure better
variety of activities that interrupted the quotations on coverage.
business day – such as phone inquiries

2. Improve access to employee profiles to CRAssociates to compete more favorably
perform specific skill searches and identify with hospitals and medical centers in
About ADP possible internal job candidates: hiring and attracting the most qualified
ADP can help to quickly identify qualified staff. In addition, CRAssociates saves
ADP has more than 50 years of
internal candidates by providing the one full day per payroll processing cycle
experience providing employers with
tools to search your existing employee with ADP by no longer having to support
business solutions such as Payroll,
database. According to a recent SHRM a slow and error-prone time and labor
HR and Benefits Administration. ADP
Job Satisfaction Survey, 91% of employees management process.
solutions focus on making businesses
said that career development opportu-
more productive by reducing costs, Return on Investment
nities were important or very important.
increasing productivity and, most ADP has helped CRAssociates to realize
importantly, standing ready to grow Reduce administrative hours associated tangible savings that are clearly measur-
with your business. With the widest with time and labor management: able. “ADP’s solutions enabled us to
range of powerful, cost-effective ADP time and labor management avoid hiring six additional full time
solutions, only ADP can offer your solutions allow employers to apply employees to support our HR, payroll
business the flexibility it demands policies and create work rules so you and accounting administration process-
to grow and prosper – whether you only need to spend time on employee es,” says Arlinsky. Benefits plan pre-
have one employee or hundreds of time collection when there is an mium percentage increases are also
thousands. And you can count on ADP exception to a work rule that requires lower thanks to the timely and accurate
for unparalleled compliance support attention or editing. Information is availability of census and benefits
and the most qualified and accessible collected electronically for effective reports to CRAssociates’ insurance
customer service in our industry. data management. broker. Bottom line: ADP solutions
save money.
ADP’s Major Accounts Division was Guarantee accuracy and timeliness of tax
created to address the unique business payments to federal, state and local agencies: In a marketplace where competing
needs of mid-sized companies. More than 500,000 employers currently for the best employees is equal to the
We offer accurate, convenient and use ADP tax and compliance services need to keep expenses low, ADP’s high
reliable solutions that can help you to: to assure that their operations are in level of service to support CRAssociates’
full compliance with regulatory and administrative staff is proving to be a
tax codes, while decreasing the differentiator. “With ADP, we can
• Control Benefits Costs
administrative burden on their staffs. remain focused on our own company
mission and stay connected to all facets
• Improve Employee Retention Real Success of our business,” concludes Arlinsky.
An Efficient, Employer of Choice Environment
• Reduce Labor Costs ADP’s solutions provide CRAssociates
with automated tools that make a
difference. “ADP helps us stay focused
• Ensure Tax and on all facets of our business,” notes
Regulatory Compliance Arlinsky. “We can access employees’
credentials, census data, benefits
data, turnover information and
ADP. The business behind business. recruiting information to ensure we
can attract and retain the right people.”
Automation provides more rapid
access to information for rapid and
sound decision-making, enabling
www.majoraccounts.adp.com 1-800-CALL-ADP
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