Managing Your Mission More Effectively

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Managing and tracking information, communications and processes for your nonprofit’s donors, volunteers, and other supporters can be time-consuming and overwhelming — especially if you’re juggling …

Managing and tracking information, communications and processes for your nonprofit’s donors, volunteers, and other supporters can be time-consuming and overwhelming — especially if you’re juggling multiple systems and spreadsheets. But, it doesn't have to be.

Slides from our complimentary luncheon with the Salesforce.com Foundation, Austin Partners in Education and Austin Habitat for Humanity about how nonprofits are more efficiently managing various aspects of their mission — from fundraising and programs to volunteers.

More in: Technology , Business
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  • 1. Managing Your Mission More Efficiently
  • 2. KELL Partners • Technology Solutions for Nonprofits and Higher Education • Salesforce Consulting Partner • Engaged over 300 organizations
  • 3. Salesforce Foundation 1% time Product equity 12,000 non-profit organizations 270,000+ hours service $24 million+ grants Salesforce.org
  • 4. Why we chose SalesforceTracking Donations with Salesforce Tracking Volunteers
  • 5. AHFH – Why we chose Salesforce Contact Record:• Web – based• Customizable• Opportunity for Growth• Integration with website• Central storage for allconstituent information
  • 6. Tracking donations with Salesforce• Campaign Management • Event Management• Online donation pages • Workflow Rules• Personal Fundraising PagesCampaign List View:
  • 7. Donation Record
  • 8. Volunteer trackingWhy does Austin Habitat need a system for tracking our volunteers?• Volume• Integrity• Compliance• RetentionWhat type of data does Austin Habitat collect on volunteers?• Contact info• Demographic info• Volunteer roles• Contributed hoursHow Salesforce has equipped Austin Habitat to manage volunteer tracking?• Software• Support• Apps
  • 9. Austin Partners in Education (APIE)Why did APIE chose Salesforce?What are short-term and long-term benefits of moving to Salesforce?How do we specifically use Salesforce for Volunteer Management?Where does APIE go next with Salesforce?
  • 10. Transition and BenefitsWhy switch to Salesforce?• Pre-Salesforce system lacked flexibility• Cloud-based• Generosity of SF foundationShort-term benefits• Centralized and accessible• Flexibility of online presenceLong-term benefits• Volunteer Management Process Improvement• Changed the nature of our office• Partner access
  • 11. Volunteer Management (General)Our Salesfore instance is involved at every step of ourprocess• Automation• Logic Controls (Workflow rules, Validation rules,triggers)• Monitoring and Separation of “Human Steps” •Program Coordinators: Embracing the black box
  • 12. Volunteer Management (SearchFlexibility of Programs Portal) • Classroom Coaching and Step-Up (130 Classrooms) • Mentoring in about 100 schools • School-based programs (400+)Flexibility of Process •Each program group has it’s own process
  • 13. Volunteer Management (Search• Search then filter Portal)• Fully functioning• Combination ofvisualforce andweb-to-lead pages
  • 14. Volunteer Management• Registration (Registration) • Direct entry into Salesforce • Workflow for registration confirmation emails
  • 15. DashboardsSalesforce monitors and alerts when it’s time to act
  • 16. Volunteer Management• Background Check• Training Registration• Mentor Profile• Direct entry intoSalesforce• Direct access fromSalesforce
  • 17. Volunteer Management (Weekly Recurrence)• Absences and Substitutes• Job-Sharing• Weekly Reminders• Special Event Registration• Surveys• Newsletters• Apps…Free Apps
  • 18. Volunteer Management (Partner Engagement)• School-based and Mentoring programs • Up-to-the-Moment Reporting • Update Statuses directly in Salesforce •…with logic controls •…only see what we want them to see
  • 19. APIE – What’s Next? (Partner Engagement)More Enthusiasm!• Partner Toolsfor recruitmenthelp
  • 20. APIE – What’s Next? (Partner Engagement)More Enthusiasm!Partner Toolsfor School Partners• Public side: • Search and meet school needs • Offer donations • Connect for ongoing partnerships• School side: • Search offered donations • Post specific needs • Enter and track received donations
  • 21. What would you like to know?