Ru Offering The Best Training For Gen Y Rev05.2009


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Generation Y employees will challenge the way organizations train. The addition of this generation to our workforce will change businesses and, the reality is, HOW businesses manage their employees and their talent within the organization. While WLP’s will need to ensure that Gen Y employees have the right skills to meet strategic challenges of the organization, companies will need to explore different platforms and smaller segments to meet both the individual and organizational needs. They need to learn, but training modules will use new modalities, including downloads to a Blackberry, iPod, or computer. Text messaging, the communication of choice of the next generation will be integrated into business communications with employees.
This session will discuss how to offer career tracks and development opportunities to maximize Generation Y employee's skills and meet your organizations needs. The changes to learning systems will be reviewed, and participants will learn how to change the way they communicate with their Gen-Y employees.

This program supports the ASTD Competencies Delivering Training and Career and Talent Management.

Published in: Business, Education
  • Impressive data and presentation. I used parts of it for a diversity class we are working on. Thanks for the information!
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  • Nice slide show. My take is that it's the exposure to technology that impacts instructional strategies not age of the learner. We just need to think about the right method for a mix of learners - same as always. To say we should use newer tech tools because we have young workers coming in seems odd - what about a worker like me - 46, cell phone since 1988, on the web since mid 90s, cloud worker, etc. I have some references listed to peer rev'd journal research if you're interested.
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  • Ru Offering The Best Training For Gen Y Rev05.2009

    1. 1. RU offering the best training for Gen Y? Training 2 meet the skills and needs of the next generation of leaders ©2009 Price Consulting Group Dr. Kella B. Price, SPHR, CPLP National Advisors for Chapters, ASTD Price Consulting Group
    2. 2. Did you know… <ul><li> </li></ul>©2009 Price Consulting Group
    3. 3. Outline <ul><li>Generations at a Glance </li></ul><ul><li>Demographics </li></ul><ul><li>Training Impact </li></ul><ul><li>New tools to use </li></ul><ul><li>  </li></ul>©2009 Price Consulting Group
    4. 4. What do you want to take from this session? ©2009 Price Consulting Group
    5. 5. Generations <ul><li>Silent Generation </li></ul><ul><li>Baby Boomers </li></ul><ul><li>Generation Jones </li></ul><ul><li>Generation X </li></ul><ul><li>Generation Y </li></ul>©2009 Price Consulting Group
    6. 6. What Generation are you? <ul><li>Silent Generation / Traditionalists (Born between 1920 - 1945) </li></ul><ul><li>Baby Boomers (Born between 1946–1954) </li></ul><ul><li>Generation Jones – 1955-1964 </li></ul><ul><li>Generation X (Born between 1965–1979) </li></ul><ul><li>Gen Y / Millennials (Born between 1980–2000) </li></ul>©2009 Price Consulting Group
    7. 7. Workforce by Generation ©2009 Price Consulting Group (Tulgan, 2009)
    8. 8. Silent Generation <ul><li>Formal recognition </li></ul><ul><li>Conforming, not risk-takers </li></ul><ul><li>Team-oriented </li></ul>©2009 Price Consulting Group
    9. 9. Baby Boomers <ul><li>Hard work and long hours is proof of your commitment </li></ul><ul><li>Respect </li></ul><ul><li>ME-Focused </li></ul><ul><li>Seeking work-life Balance </li></ul>©2009 Price Consulting Group
    10. 10. Generation X <ul><li>Career advancement </li></ul><ul><li>Time off for volunteering </li></ul><ul><li>Fun, socialization </li></ul>©2009 Price Consulting Group
    11. 11. Generation Y <ul><li>Informal, fun workplace </li></ul><ul><li>Immediate Feedback </li></ul><ul><li>Lots of incentives, customized </li></ul><ul><li>Loyal </li></ul><ul><li>Confident </li></ul><ul><li>Hopeful </li></ul><ul><li>Goal and achievement-oriented </li></ul><ul><li>Civic-minded </li></ul><ul><li>Inclusive </li></ul>©2009 Price Consulting Group
    12. 12. Generation Y <ul><li>Video excerpt </li></ul>©2009 Price Consulting Group Produced by: QMR productions Distributed by: Business Performance Group Contact: Michael Durand 877-280-2292 [email_address]
    13. 13. Gen Y: Product of their environment <ul><li>Digital media </li></ul><ul><li>World events- Terrorism, Heroism, and Patriotism </li></ul><ul><li>Encouragement and nurturing/Advocacy </li></ul><ul><li>Structure </li></ul><ul><li>Multiculturalism </li></ul><ul><li>You are special </li></ul><ul><li>Leave no one behind </li></ul><ul><li>Connect 24/7 </li></ul><ul><li>Achieve now! </li></ul><ul><li>Serve </li></ul>©2009 Price Consulting Group
    14. 14. A storm brewing in the workplace? <ul><li>Natural </li></ul><ul><li>Critical to success </li></ul><ul><li>Accept and celebrate differences </li></ul>©2009 Price Consulting Group
    15. 15. Generational Work differences <ul><li>Work-life balance </li></ul><ul><li>Taking action </li></ul><ul><li>Dress Codes </li></ul><ul><li>Rewards and Recognition </li></ul>©2009 Price Consulting Group
    16. 16. Impact to the current economy <ul><li>Willing to go the extra mile </li></ul><ul><li>Want to impress the boss </li></ul><ul><li>Willing to work long hours and extra responsibility </li></ul><ul><li>Flexible, adaptable </li></ul>©2009 Price Consulting Group
    17. 17. Researching Generation Y ©2009 Price Consulting Group
    18. 18. Generational Workplace Conflicts ©2009 Price Consulting Group
    19. 19. Generation Y is… <ul><li>(Select all that apply) </li></ul><ul><li>Sociable </li></ul><ul><li>Collaborative </li></ul><ul><li>Achievement-oriented </li></ul><ul><li>impatient </li></ul><ul><li>Self-absorbed </li></ul><ul><li>Team-oriented </li></ul>©2009 Price Consulting Group (Corbett, 2008)
    20. 20. Perceptions of Gen Y Peers ©2009 Price Consulting Group (Corbett, 2008).
    21. 21. What type of training is your company offering? <ul><li>(Select all that apply) </li></ul><ul><li>Traditional </li></ul><ul><li>OJT </li></ul><ul><li>Mentoring </li></ul><ul><li>Online </li></ul><ul><li>Wikis </li></ul><ul><li>Blogs </li></ul>©2009 Price Consulting Group
    22. 22. Training offered ©2009 Price Consulting Group
    23. 23. Impact to Training <ul><li>Traditionalists </li></ul><ul><li>Boomers </li></ul><ul><li>Gen X </li></ul><ul><li>Gen Y </li></ul>©2009 Price Consulting Group
    24. 24. Training Preferences Tool <ul><li> </li></ul><ul><li>This FREE assessment by Dr. Terry Armstrong will help you identify and receive a description of your top 3 intelligences. We all possess some level of all eight intelligences, so there is no “right” profile. </li></ul>©2009 Price Consulting Group
    25. 25. Training Design for Gen Y <ul><li>Discussion forums </li></ul><ul><li>IM’s, Texting </li></ul><ul><li>Blogs </li></ul><ul><li>Emailing </li></ul><ul><li>Podcasts </li></ul><ul><li>Webcasts </li></ul><ul><li>Twitter, delicious </li></ul><ul><li>Second Life </li></ul><ul><li>Integrating digital media, even in traditional formats </li></ul><ul><li>Short “bits” </li></ul><ul><li>Group/Team work </li></ul><ul><li>Mentors </li></ul><ul><li>Implication/Application </li></ul>©2009 Price Consulting Group
    26. 26. Training needs for Gen Y <ul><li>Work ethic – what it looks like in your organization </li></ul><ul><li>Communication skills </li></ul><ul><li>Time Management skills </li></ul><ul><li>Customer service </li></ul>©2009 Price Consulting Group
    27. 27. Strategy for Training Gen Y <ul><li>Orientation </li></ul><ul><li>Coaching/mentoring </li></ul><ul><li>Peer leadership </li></ul><ul><li>Sense of ownership </li></ul><ul><li>Meeting expectations </li></ul>©2009 Price Consulting Group
    28. 28. Best Practices <ul><li>Explain the impact </li></ul><ul><li>Use Blended Learning </li></ul><ul><li>Clear, detailed instruction </li></ul><ul><li>Recognition </li></ul><ul><li>Training </li></ul>©2009 Price Consulting Group (Source: )
    29. 29. Gen Y training strategies <ul><li>Just-in-time </li></ul><ul><li>Higher-order thinking and peer instruction </li></ul><ul><li>Collaborative </li></ul><ul><li>Technology </li></ul><ul><li>FUN and entertaining </li></ul><ul><li>Recognition and Feedback </li></ul>©2009 Price Consulting Group
    30. 30. Virtual Worlds/ Second Life <ul><li>80% of active Internet users will be in virtual worlds by end of 2011 (Gartner ) </li></ul><ul><li>Uses </li></ul>©2009 Price Consulting Group (Source: Abrams, 2009)
    31. 31. Learning Innovation Meetup ©2009 Price Consulting Group
    32. 32. Second Life Capabilities in Training ©2009 Price Consulting Group
    33. 33. Second Life User Demographics ©2009 Price Consulting Group (Source: Abrams, 2009)
    34. 34. Who’s using Second Life? <ul><li>HP </li></ul><ul><li>IBM </li></ul><ul><li>Microsoft </li></ul><ul><li>Cisco </li></ul><ul><li>Comcast </li></ul><ul><li>Intel </li></ul><ul><li>Time Warner </li></ul><ul><li>Northrup Grumman </li></ul><ul><li>Dell </li></ul><ul><li>Kraft </li></ul><ul><li>Best Buy </li></ul><ul><li>Newscorp </li></ul>©2009 Price Consulting Group (Source: Abrams, 2009)
    35. 35. Social Networking <ul><li>Expand network </li></ul><ul><li>Learn and discuss in brief format </li></ul><ul><li>Fast, real-time </li></ul><ul><li>Twitter </li></ul><ul><li>LinkedIn </li></ul><ul><li>Facebook </li></ul>©2009 Price Consulting Group
    36. 36. Is anyone “live tweeting” this presentation? <ul><li>Yes </li></ul><ul><li>No </li></ul><ul><li>#ASTD09 , #ASTD </li></ul><ul><li> </li></ul>©2009 Price Consulting Group
    37. 37. Blogging <ul><li>Publish ideas or discussion </li></ul><ul><li>WordPad </li></ul><ul><li>Youtube </li></ul><ul><ul><li> </li></ul></ul><ul><li>Wikipedia </li></ul><ul><li>Blogspot </li></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul>©2009 Price Consulting Group
    38. 38. Who has a blog? <ul><li>Yes </li></ul><ul><li>No </li></ul>©2009 Price Consulting Group
    39. 39. Are you ready for texting? <ul><li>MTF </li></ul><ul><li>NP </li></ul><ul><li>BAU </li></ul><ul><li>PCM </li></ul><ul><li>PTMM </li></ul><ul><li>CM </li></ul><ul><li>CYE </li></ul><ul><li>SOTMG </li></ul><ul><li>F2F </li></ul>©2009 Price Consulting Group What can we use texting for in training?
    40. 40. Tagging and Bookmarks <ul><li>Learn from others </li></ul><ul><li>Long-term reference </li></ul><ul><li>Can be public or to a specific group </li></ul><ul><li>Use links and tags to describe </li></ul><ul><li>Reddit, technorati, delicious </li></ul><ul><li> </li></ul>©2009 Price Consulting Group
    41. 41. Collaborations <ul><li>Go to Meeting </li></ul><ul><li>iLinc </li></ul><ul><li>Googledocs </li></ul><ul><li>WebEx </li></ul>©2009 Price Consulting Group
    42. 42. How does the technology impact YOU? <ul><li>More peer-to-peer collaboration </li></ul><ul><li>Better knowledge transfer </li></ul><ul><li>Real-time activities and information </li></ul><ul><li>Low skills required to use </li></ul><ul><li>Low cost to implement </li></ul><ul><li>Increase training opportunities/modalities </li></ul>©2009 Price Consulting Group
    43. 43. Online Universities <ul><li>Fast </li></ul><ul><li>Media Rich </li></ul><ul><li>Easy access </li></ul>©2009 Price Consulting Group
    44. 44. What companies are doing <ul><li>One-on-one coffees with execs </li></ul><ul><li>Online content vs. orientation </li></ul><ul><li>Games </li></ul><ul><li>Simulations </li></ul>©2009 Price Consulting Group
    45. 45. Mixed-Generation Setting <ul><li>Active Learning: experience and dialogue </li></ul><ul><li>Blended Learning: combination of activities </li></ul>©2009 Price Consulting Group
    46. 46. Group Activity <ul><li>What can you learn from this generation? </li></ul><ul><li>What can you teach this generation? </li></ul>©2009 Price Consulting Group
    47. 47. Venn Diagram of Learning Preferences <ul><li>Corbett, S. (2008). Targeting different generations. In  B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from </li></ul>©2009 Price Consulting Group
    48. 48. Consider … <ul><li>Retirement </li></ul><ul><li>New graduates </li></ul><ul><li>Lack of skills </li></ul><ul><li>Global competition </li></ul>©2009 Price Consulting Group
    49. 49. Effective Leadership <ul><li>Technology </li></ul><ul><li>Mentors </li></ul><ul><li>Open communication </li></ul><ul><li>Feedback </li></ul><ul><li>Creativity and open thinking </li></ul>©2009 Price Consulting Group
    50. 50. <ul><li>A 60-something graduate recently reflected: ‘We wanted what they want. We just felt we couldn’t ask.’ Herein lies the truth: what young workers want isn’t so different from what everyone else wants. However, young workers are asking for it. </li></ul><ul><li>--Karen Cates and Kimia Rahimi, “Mastering People Management,” Financial Times, November 19, 2001 </li></ul>©2009 Price Consulting Group
    51. 51. Outline <ul><li>Generations at a Glance </li></ul><ul><li>Demographics </li></ul><ul><li>Training Impact </li></ul><ul><li>New tools to use </li></ul><ul><li>  </li></ul>©2009 Price Consulting Group
    52. 52. Thank you! What are your questions? <ul><li>Dr. Kella B. Price, SPHR, CPLP </li></ul><ul><li>[email_address] </li></ul><ul><li>252.622.8119 </li></ul><ul><li>National Advisors for Chapters, ASTD </li></ul><ul><li>Price Consulting Group </li></ul>©2009 Price Consulting Group
    53. 53. References <ul><li>Corbett, S. (2008). Targeting different generations. In  B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from </li></ul><ul><li>Gravett, L. and Robin Throckmorton. (2008). Bridging the Generation Gap: how to get Radio Babies, Boomers, Gen Xers, and Gen Yers to Work together and achieve more. Career Press: Franklin Lakes, New Jersey. </li></ul><ul><li>Howe, Neil and William Strauss. (2000). Millenials Rising: The Next Great Generation. New York: Vintage Books. </li></ul><ul><li>Karp, Hank et al. (2002). Bridging the Boomer-Xer Gap: Creating Authentic Teams for High Performance at Work. Davies-Black Publishing: Palo Alto, CA. </li></ul><ul><li>Martin, C and Bruce Tulgan. (2006). Managing the Generation Mix: From Urgency to Opportunity (2 nd Edition). HRD Press: Amherst, Massachusetts. </li></ul><ul><li>Tapscott, Don. (2009). Grown Up Digital: How the Net Generation is Changing your world. McGraw Hill: New York. </li></ul><ul><li>Tulgan, B. (2009). Generation Y Defined: The New Young Workforce. Retrieved May 8, 2009 from . </li></ul>©2009 Price Consulting Group