Delivering Citizen Services using Social Media in the Cloud
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Delivering Citizen Services using Social Media in the Cloud

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Delivering Citizen Services using Social Media in the Cloud
Keith Wishart, Public Sector Strategist, Esri UK
Presentation at AGI 2010

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  • 1. Delivering Citizen Services using Social Media in the Cloud (with a dash of geography!) Keith Wishart, Public Sector Strategist, Esri (UK)
  • 2. About me: kwishart@esriuk.com keith_wishart
  • 3. What we’ll cover.... Cloud Trends Social Media Location Information and its sources Opportunities and Challenges Future Citizen Services
  • 4. “virtual” “on demand” Drives peaks “self-service” and troughs “metered” “utility” “elastic” Manages peaks and troughs
  • 5. Why Cloud?
  • 6. •OpenGeoscience was published on the BBC News Online site on Monday 7th Dec. •Fifth most read story of the day on the entire BBC website with 300,000 page impressions •"most shared" story, with double the number of referrals of any other story.
  • 7. BBC site statistics
  • 8. BGS hits
  • 9. Do we really need a website?
  • 10. But... • The public sector is innovative! • Location is increasingly important • Social Media is growing
  • 11. Who. When. And now Where
  • 12. Public Sector Mapping
  • 13. Open Street Map
  • 14. playmyworld.com
  • 15. data.gov.uk
  • 16. Linked Data
  • 17. Even bigger than Social Networks...Sensor Data
  • 18. Public Sector Opportunities?
  • 19. GI is not the only fruit “Gritter Twitter”
  • 20. Communication is two-way
  • 21. New channels
  • 22. New procurement
  • 23. LocalViewFusion GeoTemplates
  • 24. Data sharing is transparency
  • 25. Big Society? Community Volunteering Environment Education Public Safety, Health Enviro Services
  • 26. Challenges....?
  • 27. Tomorrow’s Social Networks may not be open to all
  • 28. Different behaviours and expectations emerge when online
  • 29. Citizen Services in 2015? • Most contact via mobile devices and is two-way • Themed interactions...and citizens decide the themes • Website is (just) home base • Many data sources/sensors public and non-public • Applications more widely shared around government • A final thought...despite these wider trends the battle to convince public sector leadership of the value of location has not yet been won.