1. Delivering Citizen Services using
Social Media in the Cloud
(with a dash of geography!)
Keith Wishart, Public Sector Strategist, Esri (UK)
2. About me:
3. What we’ll cover....
Information and its sources
Opportunities and Challenges
Future Citizen Services
“on demand” Drives peaks
“self-service” and troughs
5. Why Cloud?
6. •OpenGeoscience was published on the BBC
News Online site on Monday 7th Dec.
•Fifth most read story of the day on the entire
BBC website with 300,000 page impressions
•"most shared" story, with double the number
of referrals of any other story.
7. BBC site statistics
8. BGS hits
9. Do we really need a website?
• The public sector is
• Location is
• Social Media is
11. Who. When. And now Where
12. Public Sector Mapping
13. Open Street Map
16. Linked Data
17. Even bigger than Social
18. Public Sector Opportunities?
19. GI is not the only fruit
20. Communication is two-way
21. New channels
22. New procurement
23. LocalViewFusion GeoTemplates
24. Data sharing is transparency
25. Big Society?
Public Safety, Health
27. Tomorrow’s Social
Networks may not be
open to all
28. Different behaviours
emerge when online
29. Citizen Services in 2015?
• Most contact via mobile devices and is two-way
• Themed interactions...and citizens decide the
• Website is (just) home base
• Many data sources/sensors public and non-public
• Applications more widely shared around
• A final thought...despite these wider trends the
battle to convince public sector leadership of the
value of location has not yet been won.