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How to-access-and-use-the-sap-customer-portal
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How to-access-and-use-the-sap-customer-portal
How to-access-and-use-the-sap-customer-portal
How to-access-and-use-the-sap-customer-portal
How to-access-and-use-the-sap-customer-portal
How to-access-and-use-the-sap-customer-portal
How to-access-and-use-the-sap-customer-portal
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How to-access-and-use-the-sap-customer-portal

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How to access and use the SAP Customer Portal

How to access and use the SAP Customer Portal

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  • 1. How to Access and Use the SAP Customer Portal User Guide 10749 Pearl Rd., Suite 2A Strongsville, Ohio 44136 Ph: 440-846-8500 * Fx: 440-846-8505 * www.lbsi.com * email sap@lbsi.com Pittsburgh Office: One Oxford Centre, 301 Grant Street, Suite 4300, Pittsburgh, PA 15219 Ph:412-577-4084 Columbus Office: 545 Metro Place South, Suite 100, Dublin, OH 43017 Ph: 614-766-3622
  • 2. LBSi SAP Business One Solution How to Access and Use the SAP Customer PortalOverview:The SAP Business One Customer portal provides a wealth of information designedspecifically for the customer. Some of the information available on the portal are: • Support • Solution overview • Education - On line training • Documentation – both on line and download • Access to customer forums – collaborate with thousands of SAP Business One customers worldwide.The portal is constantly changing and evolving. This document will only cover a fewtopics but it will serve as a tool to help you login, navigate and find information on theportal:How to Login:The following is the current link to the SAP Business One Customer Portal as shown inthe screen below and as shown on the screen:https://websmp207.sap-ag.de/smb/sbocustomerYou will be required to enter a valid user name and password. LBSi would have suppliedthis to you. The login name will always begin with something like S000xxxxxxx (the xwould be replaced by letters or numbers). 10749 Pearl Rd., Suite 2A Strongsville, Ohio 44136 Ph: 440-846-8500 * Fx: 440-846-8505 * www.lbsi.com * email keith@lbsi.com Pittsburgh Office: One Oxford Centre, 301 Grant Street, Suite 4300, Pittsburgh, PA 15219 Ph:412-577-4084 Columbus Office: 545 Metro Place South, Suite 100, Dublin, OH 43017 Ph: 614-766-3622
  • 3. LBSi SAP Business One Solution How to Access and Use the SAP Customer PortalIf this is your first time logging into SAP you will be required to review and accept termsand conditions as well as change your password. A screen similar to the following will bedisplayed:Page 3
  • 4. LBSi SAP Business One Solution How to Access and Use the SAP Customer PortalChange your password by entering old and new password information on the followingscreen:You will receive a confirmation that you have successfully changed your password.Page 4
  • 5. LBSi SAP Business One Solution How to Access and Use the SAP Customer PortalSAP Business One Customer Portal Home Screen:Several “key” links are highlighted in red below.Documentation: 1. Click on the Documentation link from the home screen and a screen similar to the following will be displayed.Page 5
  • 6. LBSi SAP Business One Solution How to Access and Use the SAP Customer Portal 2. Choose your SAP Business One family and release from the menu on the left of the above screen. Note if you do not know your family and release you can obtain the information from your SAP Business One installation by clicking on Help > About SAP.SAP Business One Education: 1. On line education and training sessions can be reviewed and downloaded by clicking on the Education Link found on the home screen: 2. After clicking on the education link, a screen similar to the following will be displayed. Click on the appropriate release family for your installation.Page 6
  • 7. LBSi SAP Business One Solution How to Access and Use the SAP Customer Portal 3. The following screen will be displayed after choosing the family and release: 4. Choose SAP Customer in the dialog box above and enter your email addressPage 7
  • 8. LBSi SAP Business One Solution How to Access and Use the SAP Customer PortalSample screen that will be displayed showing various training sessions: 1. Click on open/close for the subject you wish to review from the screen above.Page 8
  • 9. LBSi SAP Business One Solution How to Access and Use the SAP Customer Portal 2. Available sessions will be displayed: 3. Click on the language that you wish to review the training in. 4. You may also download the presentation and various other course details from these screens.Page 9
  • 10. LBSi SAP Business One Solution How to Access and Use the SAP Customer PortalSAP Business One Forums:SAP also hosts a user/customer forum site for its customers and portals. 1. To access one of the forums from the home screen, click on the forum link shown on the following screen:Page 10
  • 11. LBSi SAP Business One Solution How to Access and Use the SAP Customer Portal 2. Choose the forum you would like to enter from the available list as shown on the following screen.Page 11

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