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Serrver Imaging Six Sigma Case Study
Serrver Imaging Six Sigma Case Study
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Serrver Imaging Six Sigma Case Study

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Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987 …

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

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  • 1. Image Update GEAE AccountProject Leader: Brian Boyce Jr. Master Black Belt: Steven Bonacorsi Customer Engineer/ Certified GreenbeltStart Date: April 30, 2002
  • 2. Six Sigma in Action Image UpdatesCustomer Profile – 18,000-Seat Aircraft Engine Manufacturing and Service CompanyBusiness Problem & Impact Process Capability – Before (0 Sigma)All PC Equipment issued to GEAE end-users is preloadedby GE ITS with a standard image. These images areupdated & maintained by GEAE. All released images mustbe replicated to the GE ITS servers so they can be loadedon end-user equipment. The current process could take aslong as one week with extensive administration involvement.Measure & AnalyzeData Collection: The time it took to transfer an image wasmeasured at 34.78 Hours. The existing process sigma was 0.Root Causes: No notification by GEAE Image Group and no Pr o c e s s Ca p a b ility A n a ly s is f o r Cy c le Timeclear process documentation were identified as the main root Process Capability – After (Over 6 Sigma)causes. P roc es s D at a U SLImprove & Control US L T arget 17. 0000 * W itRobocopy program implemented and scheduledean run daily M to LS L 0. 3888 * O vewith automatic e-mail notification. Team set up to ple N S am receive e- 40 S t D ev (W it hin) 0. 000000mail notification and will be alerted if update didS tnot voccur. D ev (O erall) 0. 147566Cycletime Improved to 0.39 Hours! P ot ent ial (W it hin) C apabilit yResults/Benefits Cp CP U 7. 47E + 16 *Eliminated administration cost due to process automation. CP L * C pk 7. 47E + 16All equipment now issued to end users with current images. 0.0.30 0.1040 0.1550 0.2055 05 45 0.35 0. 0. 25 C pm * O v erall C apabilit y O bs erv ed P erf orm anc e E x p. "W it hin" P erf orm anc e E x p. "O v erall" P erf orm an A Total Savings of US $11K Annually! Pp PPU PPL 37. 52 * * P P M < LS L P P M > US L P P M T ot al * 0. 00 0. 00 P P M < LS L P P M > US L P P M T ot al 0. 00 0. 00 * P P M < LS L P P M > US L P P M T ot al

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